Hotel reviews: H2 Hotel Wien Schönbrunn
Here you will find the reviews of our guests for the H2 Hotel Wien Schönbrunn in the areas of rooms, breakfast, location, cleanliness, price perception, restaurant and service.
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Evaluation overview: What our guests say about the H2 Hotel Wien Schönbrunn
Overall rating from 389 evaluations
Guest statements:
„Ideal location”
„Modern hotel”
„Super breakfast”
„Very helpful staff”
„Very nice rooms”
57%
- Room40 / 100
- Location80 / 100
- Cleanliness40 / 100
- Service60 / 100
- Price60 / 100
- Breakfast80 / 100
- Restaurant40 / 100
Lieber Gast,
es freut uns, dass Sie uns mit Ihrer Bewertung unterstützen möchten. Im Gegensatz zu unseren sonst sehr guten Bewertungen, wäre es interessant, was Ihnen nicht so gut gefallen hat. Nur so können wir unseren Gästen einen rundum gelungenen Aufenthalt bieten. Wir hoffen, wir haben wieder einmal die Möglichkeit, Sie bei uns zu begrüßen, um Ihren Eindruck zu verbessern. Alles Gute bis dahin wünscht Ihnen
Ihr Team von den H-Hotels,
Nicole Krötz – Online Reputation Manager
07.09.24
60%
Frühstück könnte bacon, Frischkäse und Salate enthalten sowie Beeren und Früchte (nicht als Obstsalat).
Hotel nagelneu, Lage etwas weit außerhalb Wiens und teils 3x umstiegen mit der nicht klimatisierten Bahn doch recht weit.
- Room80 / 100
- Cleanliness20 / 100
- Location40 / 100
- Service80 / 100
- Price60 / 100
- Wifi / WLAN100 / 100
- Breakfast80 / 100
Lieber Gast,
vielen Dank für Ihre Bewertung. Schön, dass wir Ihr Gastgeber in unserem H2 Hotel sein durften. Wir sind allerdings noch ausbaufähig und danken daher für Ihre Bewertung. Wir freuen uns auf ein Wiedersehen im schönen Wien und senden die besten Grüße,
Ihr Team von den H-Hotels,
Stefanie Bergforth - Online Reputation Manager
28.08.24
53%
more fruits please and fresh vegetables (like lettuce)
- Room40 / 100
- Cleanliness20 / 100
- Location80 / 100
- Service60 / 100
- Price40 / 100
- Wifi / WLAN80 / 100
- Breakfast80 / 100
Dear Guest,
Thank you for staying at our H2 Hotel and for rating it afterwards. We're sorry that you didn't enjoy it 100%, but we hope you still had a great time in Vienna.
Best regards,
Your H-Hotels team
Stefanie Bergforth - Online Reputation Management
28.08.24
60%
Unpleasant rude service at the reception. The offer included breakfast, they confirmed by email and during check-in that it would be there, in the morning it turned out that they had not prepared it and since then there has been no response to email. I definitely do not recommend.
- Room100 / 100
- Cleanliness100 / 100
- Location100 / 100
- Service20 / 100
- Price20 / 100
- Breakfast20 / 100
Dear Michal,
Thank you for letting us know what you liked and didn't like. We depend on the help of our guests to ensure a perfect stay, so we really appreciate your support. We are sorry to hear that we were not able to meet your expectations in every respect. We would like to take this opportunity to apologize for the careless behavior of the reception. Of course, this does not correspond to our standard and we will make our employees aware of this again and have a conversation with the department. We would also be very happy about another visit, where we would like to convince you 100%. I wish you all the best until then,
Your H-Hotels team,
Stefanie Bergforth - Online Reputation Manager
12.08.24
53%
The shower was clogged. I've report it to the reception in the 3nd day (early morning) of my say. I stayed for 4 nights. Only after 3 reports (the last in writing) it was fixed on the last day (checkout day).
One of the rooms had a column going though it. It should be a STORAGE ROOM not a SLEEPING ROOM!
I've put the sign "do not disturb" in the room ONCE in may last day. Someone entered the room without my consent.
At the check-in 2 on-hold transactions were made on my debit card. At the check-out, one was collected but for mysterious reasons a second new transaction was made while keeping the initial one on-hold. This translated into a DOUBLE COLLECTION on my debit card, which I'm still waiting for the REFUND! CAN YOU HELP PLEASE? It's more than 560€. I NEED MY MONEY BACK!!!!
- Room20 / 100
- Cleanliness80 / 100
- Location80 / 100
- Service40 / 100
- Price20 / 100
- Wifi / WLAN80 / 100
- Breakfast80 / 100
Dear Jorge,
It is only through you that improvements can be made in our hotels, so we thank you very much for your feedback. We are sorry to hear about the amount. We did not charge you twice. We checked your Situation and the holding should be not on pending. Please contact your Credit Card Provider for further Information. If you need help, you can contact us directly. We hope that we will have the opportunity to inspire you again at some point and wish you a nice time until then.
With kind regards,
Your H-Hotels team
Stefanie Bergforth - Online Reputation Manager
11.08.24
60%
- Room100 / 100
- Location40 / 100
- Cleanliness80 / 100
- Service60 / 100
- Price40 / 100
- Breakfast40 / 100
Lieber Gast,
herzlichen Dank für die Bewertung Ihres Aufenthaltes. Nur durch Gäste, die sich die Zeit nehmen, uns Ihre Erlebnisse mitzuteilen, können Verbesserungen in unseren Hotels herbeigeführt werden. Schade, dass Sie nicht geschrieben haben, was Ihnen gefehlt hat. Wir hoffen dennoch, dass wir noch einmal die Möglichkeit bekommen, Sie zu begeistern und wünschen Ihnen bis dahin eine schöne Zeit.
Mit herzlichen Grüßen
Ihr Team von den H-Hotels
Stefanie Bergforth - Online Reputation Manager
13.04.24
60%
Very poor
- Room80 / 100
- Location40 / 100
- Cleanliness100 / 100
- Service80 / 100
- Price40 / 100
- Breakfast20 / 100
Dear guest,
Thank you for rating us. We are very sorry that we could not fulfill your expectations. We still hope
you enjoyed your stay in overall. We look forward to welcoming you again.
Best regards from Wien,
Your Team of H-Hotels,
Michelle Steinegger - Online Reputation Assistent West
10.04.24
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