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Hotel reviews: H2 Hotel Wien Schönbrunn

Here you will find the reviews of our guests for the H2 Hotel Wien Schönbrunn in the areas of rooms, breakfast, location, cleanliness, price perception, restaurant and service.

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Evaluation overview: What our guests say about the H2 Hotel Wien Schönbrunn

Overall rating from 475 evaluations

Our latest ratings:
373 evaluations, show
83 evaluations, show
12 evaluations, show
2 evaluations, show
5 evaluations, show
Guest statements:

„Ideal location” 

„Modern hotel” 

„Super breakfast” 

„Very helpful staff” 

„Very nice rooms”

Detailed evaluations

Overall

Room

Location

Cleanliness

Service

Price

Breakfast

60%

From: Michal12.08.24

Unpleasant rude service at the reception. The offer included breakfast, they confirmed by email and during check-in that it would be there, in the morning it turned out that they had not prepared it and since then there has been no response to email. I definitely do not recommend.
  • Room
    100 / 100
  • Cleanliness
    100 / 100
  • Location
    100 / 100
  • Service
    20 / 100
  • Price
    20 / 100
  • Breakfast
    20 / 100
Dear Michal, Thank you for letting us know what you liked and didn't like. We depend on the help of our guests to ensure a perfect stay, so we really appreciate your support. We are sorry to hear that we were not able to meet your expectations in every respect. We would like to take this opportunity to apologize for the careless behavior of the reception. Of course, this does not correspond to our standard and we will make our employees aware of this again and have a conversation with the department. We would also be very happy about another visit, where we would like to convince you 100%. I wish you all the best until then, Your H-Hotels team, Stefanie Bergforth - Online Reputation Manager

12.08.24

100%

From: Samer12.08.24

Excellent,............
  • Room
    100 / 100
  • Cleanliness
    100 / 100
  • Location
    100 / 100
  • Service
    100 / 100
  • Price
    100 / 100
  • Wifi / WLAN
    100 / 100
  • Breakfast
    100 / 100
Dear Samer, Thank you for visiting our H2 in Vienna and rating it so perfectly. It is always nice to see that we were able to satisfy our guests in every aspect. We are happy if you have spent a nice time with us - hopefully you will do it again sometime. Until we meet again, we wish you all the best. Your H-Hotels team Stefanie Bergforth - Online Reputation Manager

12.08.24

100%

From: Giacomo12.08.24

Posizione straordinaria, hotel comodo e colazione super
  • Room
    100 / 100
  • Cleanliness
    100 / 100
  • Location
    100 / 100
  • Service
    100 / 100
  • Price
    100 / 100
  • Wifi / WLAN
    100 / 100
  • Breakfast
    100 / 100
Dear Guest, Thank you very much for the excellent rating of our H2 Hotel. On behalf of our entire team, I would like to thank you for the time you have invested in the review. We are pleased that you had a pleasant stay in Vienna. Visit us again soon - we would be very happy. Best regards, Your H-Hotels team, Stefanie Bergforth - Online Reputation Manager

12.08.24

94%

From: anonymous12.08.24

  • Room
    80 / 100
  • Location
    100 / 100
  • Cleanliness
    100 / 100
  • Service
    100 / 100
  • Price
    100 / 100
  • Breakfast
    100 / 100
  • Restaurant
    80 / 100
Dear Guest, It was a great pleasure for us to welcome you to our H2 in Vienna. It's great that everything went to your satisfaction and that you took the time to rate us. We hope to be able to welcome you back to Vienna soon and remain until then With kind regards, Your H-Hotels team, Stefanie Bergforth - Online Reputation Manager

12.08.24

100%

From: Rocco12.08.24

Esperienza molto buona e da consigliare e sicuramente una soluzione logisticamente ottima sia per il turista sia per eventuali viaggi di affare (se occorre stare nel centro di Vienna)
  • Room
    100 / 100
  • Cleanliness
    100 / 100
  • Location
    100 / 100
  • Service
    100 / 100
  • Price
    100 / 100
  • Wifi / WLAN
    100 / 100
  • Breakfast
    100 / 100
Dear Rocco, Thank you for taking part in our survey and for giving us such a good rating for our H2 Hotel. It's great to see that everything went well for you. It is always a great pleasure for us when we can give our guests a pleasant time. We are pleased that you enjoyed your stay with us and hope to welcome you again soon in Vienna. Your H-Hotels team Stefanie Bergforth – Online Reputation Manager

12.08.24

90%

From: Kirstin12.08.24

Das Hotel hat eine Top Lage und die Mitarbeitenden sind sehr freundlich und hilfsbereit
  • Room
    80 / 100
  • Cleanliness
    100 / 100
  • Location
    100 / 100
  • Service
    100 / 100
  • Price
    100 / 100
  • Wifi / WLAN
    100 / 100
  • Breakfast
    60 / 100
Lieber Gast, vielen Dank für Ihre lobenden Worte und Ihre positive Bewertung! Es ist schön zu hören, dass Sie eine angenehme Zeit bei uns hatten. Ihre Zufriedenheit ist für uns von größter Bedeutung, und wir werden auch weiterhin alles daransetzen, unseren Gästen einen unvergesslichen Aufenthalt zu bieten. Wir hoffen, Sie bald erneut in unserem Hotel begrüßen zu dürfen. Ihr Team von den H-Hotels Stefanie Bergforth - Online Reputation Manager

12.08.24

100%

From: Vincenzo12.08.24

Hotel nuovo e pulito, posizione fantastica con la stazione della metro e un supermercato a 2 passi, colazione soddisfacente, consigliatissimo
  • Room
    100 / 100
  • Cleanliness
    100 / 100
  • Location
    100 / 100
  • Service
    100 / 100
  • Price
    100 / 100
  • Wifi / WLAN
    100 / 100
  • Breakfast
    100 / 100
Dear Vincenzo, Thank you for visiting our H2 in Vienna and rating it so perfectly. It is always nice to see that we were able to satisfy our guests in every aspect. We are happy if you have spent a nice time with us - hopefully you will do it again sometime. Until we meet again, we wish you all the best. Your H-Hotels team Stefanie Bergforth - Online Reputation Manager

12.08.24

36%

From: anonymous12.08.24

Bad,no ac
  • Room
    20 / 100
  • Location
    20 / 100
  • Cleanliness
    100 / 100
  • Service
    20 / 100
  • Price
    20 / 100
Dear Guest, Thank you for taking the time to write a review. We are very sorry that your stay was not perfect in all areas. We will continue to work on this so that you are completely satisfied next time and keep us in positive memory. Warm regards from Vienna, Your H-Hotels team Stefanie Bergforth - Online Reputation Manager

12.08.24

96%

From: ERDAL11.08.24

modern and with bold proposals
  • Room
    100 / 100
  • Cleanliness
    100 / 100
  • Location
    100 / 100
  • Service
    100 / 100
  • Price
    100 / 100
  • Wifi / WLAN
    100 / 100
  • Breakfast
    80 / 100
Dear Guest, Thank you for taking part in our survey and for giving us such a good rating for our H2 Hotel. It's great to see that everything went well for you. It is always a great pleasure for us when we can give our guests a pleasant time. We are pleased that you enjoyed your stay with us and hope to welcome you again soon in Vienna. Your H-Hotels team Stefanie Bergforth – Online Reputation Manager

11.08.24

96%

From: anonymous11.08.24

Izvanredno, moderno, savremeno.
  • Room
    100 / 100
  • Cleanliness
    100 / 100
  • Location
    100 / 100
  • Service
    100 / 100
  • Price
    100 / 100
  • Wifi / WLAN
    100 / 100
  • Breakfast
    80 / 100
Dear Guest, It was a great pleasure for us to welcome you to our H2 in Vienna. It's great that everything went to your satisfaction and that you took the time to rate us. We hope to be able to welcome you back to Vienna soon and remain until then With kind regards, Your H-Hotels team, Stefanie Bergforth - Online Reputation Manager

11.08.24

70%

From: anonymous11.08.24

Brötchen und Rührei nicht empfehlenswert!
  • Room
    60 / 100
  • Cleanliness
    80 / 100
  • Location
    100 / 100
  • Service
    80 / 100
  • Price
    60 / 100
  • Breakfast
    40 / 100
Lieber Gast, vielen Dank, dass Sie sich die Zeit für eine Bewertung genommen haben. Es tut uns sehr leid, dass Ihr Aufenthalt nicht in allen Bereichen perfekt war. Bitte seien Sie versichert, dass die Qualität und Frische unserer Speisen für uns von größter Bedeutung sind. Wir führen tägliche Überprüfungen durch und halten die Ergebnisse schriftlich fest, um sicherzustellen, dass unsere Gäste stets hochwertige und schmackhafte Speisen genießen können. Wir bedauern es aufrichtig, dass wir in diesem Fall Ihren Erwartungen nicht gerecht werden konnten, und wir werden Ihre Rückmeldung nutzen, um unsere kulinarischen Angebote weiter zu verbessern. Wir hoffen, dass Sie uns die Gelegenheit geben, Sie bei einem zukünftigen Besuch vollständig von der Qualität unserer Küche zu überzeugen. Hieran werden wir weiter Arbeiten, damit Sie beim nächsten Mal rundum zufrieden sind und uns in positiver Erinnerung behalten. Herzliche Grüße aus Wien, Ihr Team von den H-Hotels Stefanie Bergforth - Online Reputation Manager

11.08.24

91%

From: anonymous11.08.24

Das Frühstück ist gut. Die Zimmer sind sehr sauber und das Personal sehr freundlich und hilfbereit. Die U anbindung ist mega.
  • Room
    100 / 100
  • Location
    100 / 100
  • Cleanliness
    100 / 100
  • Service
    100 / 100
  • Price
    100 / 100
  • Breakfast
    80 / 100
  • Bar
    60 / 100
Lieber Gast, vielen Dank für Ihre freundlichen Worte! Es macht uns glücklich zu hören, dass Sie einen angenehmen Aufenthalt bei uns hatten. Ihre Zufriedenheit ist unser größtes Ziel, und wir werden auch weiterhin hart daran arbeiten, um unseren Gästen einen ausgezeichneten Service zu bieten. Wir freuen uns darauf, Sie bald wieder bei uns begrüßen zu dürfen! Ihr Team von den H-Hotels Stefanie Bergforth - Online Reputation Manager

11.08.24

96%

From: anonymous11.08.24

Good value for the money. Good location close to U4.
  • Room
    100 / 100
  • Cleanliness
    100 / 100
  • Location
    100 / 100
  • Service
    100 / 100
  • Price
    100 / 100
  • Wifi / WLAN
    100 / 100
  • Breakfast
    80 / 100
Dear Guest, Thank you very much for the excellent rating of our H2 Hotel. On behalf of our entire team, I would like to thank you for the time you have invested in the review. We are pleased that you had a pleasant stay in Vienna. Visit us again soon - we would be very happy. Best regards, Your H-Hotels team, Stefanie Bergforth - Online Reputation Manager

11.08.24

53%

From: Jorge11.08.24

The shower was clogged. I've report it to the reception in the 3nd day (early morning) of my say. I stayed for 4 nights. Only after 3 reports (the last in writing) it was fixed on the last day (checkout day). One of the rooms had a column going though it. It should be a STORAGE ROOM not a SLEEPING ROOM! I've put the sign "do not disturb" in the room ONCE in may last day. Someone entered the room without my consent. At the check-in 2 on-hold transactions were made on my debit card. At the check-out, one was collected but for mysterious reasons a second new transaction was made while keeping the initial one on-hold. This translated into a DOUBLE COLLECTION on my debit card, which I'm still waiting for the REFUND! CAN YOU HELP PLEASE? It's more than 560€. I NEED MY MONEY BACK!!!!
  • Room
    20 / 100
  • Cleanliness
    80 / 100
  • Location
    80 / 100
  • Service
    40 / 100
  • Price
    20 / 100
  • Wifi / WLAN
    80 / 100
  • Breakfast
    80 / 100
Dear Jorge, It is only through you that improvements can be made in our hotels, so we thank you very much for your feedback. We are sorry to hear about the amount. We did not charge you twice. We checked your Situation and the holding should be not on pending. Please contact your Credit Card Provider for further Information. If you need help, you can contact us directly. We hope that we will have the opportunity to inspire you again at some point and wish you a nice time until then. With kind regards, Your H-Hotels team Stefanie Bergforth - Online Reputation Manager

11.08.24

93%

From: Verena11.08.24

Wirklich ein sehr schönes und modernes Hotel, für den Preise Mega gut!
  • Room
    100 / 100
  • Cleanliness
    100 / 100
  • Location
    80 / 100
  • Service
    100 / 100
  • Price
    100 / 100
  • Wifi / WLAN
    100 / 100
  • Breakfast
    80 / 100
Liebe Verena, vielen Dank für Ihre lobenden Worte und Ihre positive Bewertung! Es ist schön zu hören, dass Sie eine angenehme Zeit bei uns hatten. Ihre Zufriedenheit ist für uns von größter Bedeutung, und wir werden auch weiterhin alles daransetzen, unseren Gästen einen unvergesslichen Aufenthalt zu bieten. Wir hoffen, Sie bald erneut in unserem Hotel begrüßen zu dürfen. Ihr Team von den H-Hotels Stefanie Bergforth - Online Reputation Manager

11.08.24

100%

From: anonymous11.08.24

Sehr gut
  • Room
    100 / 100
  • Location
    100 / 100
  • Cleanliness
    100 / 100
  • Service
    100 / 100
  • Price
    100 / 100
  • Breakfast
    100 / 100
Lieber Gast, vielen Dank für Ihr super Feedback. Wir freuen uns sehr, dass Sie Ihren Aufenthalt bei uns im H2 Hotel genossen und sich bei uns rundum wohlgefühlt haben. Wir hoffen, Sie hatten eine angenehme Heimreise und kommen uns wieder einmal in Wien besuchen. Wir freuen uns schon auf Sie! Ihr Team von den H-Hotels Stefanie Bergforth - Online Reputation Manager

11.08.24

76%

From: anonymous11.08.24

  • Room
    80 / 100
  • Location
    60 / 100
  • Cleanliness
    80 / 100
  • Service
    80 / 100
  • Price
    80 / 100
  • Breakfast
    80 / 100
Lieber Gast, wir bedanken uns für Ihre positive Bewertung über unser Hotel. Wir freuen uns sehr, dass Sie eine gute Zeit bei uns verbracht haben und hoffen, Sie bald wieder bei uns im schönen Wien begrüßen zu dürfen. Ihr Team von den H-Hotels Stefanie Bergforth - Online Reputation Manager

11.08.24

76%

From: Merina E.11.08.24

Prima hotel waardeloze badkamer
  • Room
    80 / 100
  • Cleanliness
    60 / 100
  • Location
    80 / 100
  • Service
    80 / 100
  • Price
    80 / 100
  • Wifi / WLAN
    80 / 100
  • Breakfast
    80 / 100
Dear Guest, Thanks for your review. Nice that we could be your host in our H2 Hotel. We hope you had a pleasant stay. We look forward to seeing you again in beautiful Vienna so that we can fully convince you of us. Your H-Hotels team Stefanie Bergforth - Online Reputation Manager

11.08.24

96%

From: anonymous10.08.24

Sehr nette service personnel
  • Room
    100 / 100
  • Cleanliness
    80 / 100
  • Location
    100 / 100
  • Service
    100 / 100
  • Price
    100 / 100
  • Wifi / WLAN
    100 / 100
  • Breakfast
    100 / 100
Lieber Gast, vielen Dank für Ihre lobenden Worte und Ihre positive Bewertung! Es ist schön zu hören, dass Sie eine angenehme Zeit bei uns hatten. Ihre Zufriedenheit ist für uns von größter Bedeutung, und wir werden auch weiterhin alles daransetzen, unseren Gästen einen unvergesslichen Aufenthalt zu bieten. Wir hoffen, Sie bald erneut in unserem Hotel begrüßen zu dürfen. Ihr Team von den H-Hotels Stefanie Bergforth - Online Reputation Manager

10.08.24

63%

From: Anonymous10.08.24

The location was ok. Greater number of staff were friendly. There was a staff who took his time to resolve queries. But the house keeping staff need proper monitoring. We practically have to beg to get our room cleaned. Under the bed was very dusty because the bed moved apart. We spent 4nights there and the floor and bathroom/toilet were not cleaned.
  • Room
    40 / 100
  • Cleanliness
    20 / 100
  • Location
    80 / 100
  • Service
    80 / 100
  • Price
    60 / 100
  • Wifi / WLAN
    80 / 100
  • Breakfast
    100 / 100
Dear Guest, Thank you for taking the time to write a review. We are very sorry that your stay was not perfect in all areas. We will continue to work on this so that you are completely satisfied next time and keep us in positive memory. Warm regards from Vienna, Your H-Hotels team Stefanie Bergforth - Online Reputation Manager

10.08.24

Our Customer Satisfaction Index
88%

Based on 475 ratings

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What is the Customer Satisfaction Index?

The Customer Satisfaction Index offers an average rating based on all guest feedback. It therefore shows you how happy the customers are with the business. 100% represents the highest possible score.

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