Hotel rating:
HYPERION Hotel Basel

positiv. Vorbereitung und Betreuung durch Herr Stückelberger sehr professionell und sympathisch

Zufrieden

Pas mal

Ein Hotel mit standardisierter Einrichtung. Gerade die Zimmer im oberen Bereich haben eine schöne Aussicht.

Das Hotel macht schon bei der Ankunft einen guten Eindruck. Der Fahrstuhl fährt von der Garage direkt auf die Zimmeretage.

Very Rigid in terms of Booking / Reservation; Cancellation due to late arrival was not ..dispite calling 48 hours in advance..also there is charge of 52 CHF additionally on my company card ..which does not any explanation. WIFI did not work .. there was additional charge on Card as well ..

Room and hotel superb but breakfast was total disappointment and under no circumstances worth what was charged, daylight robbery!!!!!

Upon our arrival, we were greeted by two women at the reception desk who displayed a distinct lack of professionalism and friendliness. Instead of offering a warm welcome, they were rather curt and dismissive, simply pointing us towards their colleague without any verbal acknowledgment or assistance. To make matters worse, the room we were assigned had a truly unpleasant view, facing an industrial area and providing a sight of neighboring building roofs. Hoping for a better view, we approached the receptionist who reluctantly entertained our request for a room change. However, to our dismay, we were informed that even if we were to switch rooms, the view would remain the same. This contradicted the positive reviews we had read on booking platforms, where guests with similar room types mentioned having a "nice view." Another aspect that added to our disappointment was the lack of entertainment options in the room. The television only offered three channels in English, with no access to popular streaming services like Netflix or YouTube. In this digital age, where access to diverse entertainment is expected, such limitations were frustrating. Overall, our stay at was marred by the rude behavior of the reception staff, the disappointing view from the room, and the limited television channels. These factors significantly affected the quality of my experience and left me feeling dissatisfied.

Messehotel, gross und unpersönlich

Overall a good experience. Check in took a long time due to it being a busy time; could be made more efficient. One day we didn’t have housekeeping clean our room despite asking for it twice. Rooms are spacious with good views. Access to the executive lounge was a nice bonus.

Bei der Zimmerkategorie und dem Preis hatten wir zumindest Panoramablick und ein etwas größeres Zimmer erwartet

Buono, parte la connessione wi-fi, poco chiara e molto confusionaria.

Gute Lage, sonst Durchschnitt leider. Waren früher schon bei Ihnen, Freundlichkeit extrem nachgelassen

Nachdem ich bei der letzten reservation etwas über lack of kleinigkeiten wie zb. das läckerli oder etwas echauffiert habe, hat jemand bei euch dies wohl gelesen und bei unserem besuch am samstag das volle programm hervorgeholt und aus meinem zimmer eine honeymoon suite mit 2 schwänen und fake rosenblätter im ganzen raum verteilt gezaubert. war dann doch etwas viel des guten. irgendwie habe ich das gefühl, dass mein anliegen nicht ernst genommen wurde und ins lächerliche gezogen wurde. mir tut die reinigungskraft leid, die die künstlichen rosenblätter auflesen musste.

Naja