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Reservation hotline
+41 61 5604000
Reservation-hotline
+41 61 5604000
Write us!
[email protected]
Address
Messeplatz 12 4058 Basel, CH

Hotel rating:
HYPERION Hotel Basel

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Evaluation overview: What our guests say about the HYPERION Hotel Basel

Overall rating from 1213 evaluations
Our latest ratings:
1003 evaluations, show
183 evaluations, show
25 evaluations, show
2 evaluations, show
0 evaluations, 
Guest statements:

561 guests said "very nice rooms"

558 guests said "great hotel"

572 guests said "very competent staff"

603 guests said "super location"

506 guests said "great price"

Detailed evaluations
Overall
Room
Location
Cleanliness
Service
Price
Breakfast
Restaurant
Bar
Conference / Banquet
91%
From: Wilhelm N.
09.10.23
Very good and perfectly suitable for a businesstrip.
 View details
  • Room
    80 / 100
  • Location
    100 / 100
  • Cleanliness
    100 / 100
  • Service
    100 / 100
  • Restaurant
    80 / 100
  • Conference / Banquet
    80 / 100
  • Price
    100 / 100
  • Wifi / WLAN
    60 / 100
Dear Mr. Nordquist, Thank you for your kind words and the time you have taken to give us your impressions. We are very pleased that we were able to meet your fully requirements. We look forward to welcome you soon again in the Hyperion Hotel Basel. King regards, Your H-Hotels Team Sergej Rosenberg - Online Reputation Manager
09.10.23
86%
From: anonymous
09.10.23
Ich bin Stammgast bei Ihnen. Das sagt genug :-)
 View details
  • Room
    100 / 100
  • Location
    80 / 100
  • Cleanliness
    80 / 100
  • Service
    100 / 100
  • Breakfast
    80 / 100
  • Price
    80 / 100
Lieber Stammgast, schön, dass wir so liebe Stammgäste wie Sie haben - wir danken Ihnen für das großartige Feedback und freuen uns schon auf Ihren nächsten Besuch, im Hyperion Hotel Basel. Herzliche Grüße, Ihr Team von den H-Hotels Sergej Rosenberg - Online Reputation Manager
09.10.23
70%
From: Bruno
09.10.23
Poor experience. The gym had almost no equipment apart from treadmills and dumbbells. All equipment looked old.
 View details
  • Room
    80 / 100
  • Location
    100 / 100
  • Cleanliness
    60 / 100
  • Service
    80 / 100
  • Breakfast
    40 / 100
  • Price
    60 / 100
  • Wifi / WLAN
    20 / 100
Dear Bruno, Thank you very much for choosing our hotel for your trip and for sharing your impressions with us and our future guests. Guest feedback is very helpful for us to improve our offers. We are currently planning the redesign of the fitness area. If you visit again, we would like to impress you with the new fitness area. :-) We hope to welcome you back very soon. Greetings from Basel. Kind regards, Your H-Hotels Team Sergej Rosenberg - Online Reputation Manager
09.10.23
93%
From: anonymous
09.10.23
 View details
  • Room
    80 / 100
  • Location
    100 / 100
  • Cleanliness
    80 / 100
  • Service
    100 / 100
  • Breakfast
    100 / 100
  • Price
    100 / 100
  • Wifi / WLAN
    100 / 100
Lieber Gast, haben Sie vielen Dank für Ihre prima Bewertung. Schön, dass Ihnen unser Hotel gut gefallen hat. Gerne wären wir erneut Ihr Gastgeber und wünschen Ihnen bis dahin eine schöne Zeit. Herzliche Grüße aus dem Hyperion Hotel Basel, Ihr Team von den H-Hotels Sergej Rosenberg - Online Reputation Manager
09.10.23
90%
From: Claudia S.
09.10.23
Sehr gut, wir haben uns wohl gefühlt.
 View details
  • Room
    100 / 100
  • Location
    100 / 100
  • Cleanliness
    100 / 100
  • Service
    60 / 100
  • Breakfast
    100 / 100
  • Price
    80 / 100
  • Wifi / WLAN
    40 / 100
Liebe Frau Scheidegger, vielen Dank für Ihre Bewertung. Wir freuen uns sehr, dass Sie sich bei uns wohlgefühlt und eine angenehme Zeit verbracht haben. Unser Team freut sich schon auf Ihren nächsten Besuch und bis dahin wünschen wir Ihnen alles Gute! Herzliche Grüße aus Basel, Ihr Team von den H-Hotels Sergej Rosenberg - Online Reputation Manager
09.10.23
94%
From: Martin
09.10.23
 View details
  • Room
    100 / 100
  • Location
    100 / 100
  • Cleanliness
    100 / 100
  • Service
    100 / 100
  • Breakfast
    100 / 100
  • Restaurant
    80 / 100
  • Price
    80 / 100
Lieber Martin, das gesamte Team sagt „herzlichen Dank“, dass Sie nach Ihrer Rückkehr an uns gedacht und unser Hotel so positiv bewertet haben. Wir freuen uns über Ihren gelungenen Aufenthalt und würden Sie gerne ein weiteres Mal herzlich willkommen heißen. Herzliche Grüße, Ihr Team von den H-Hotels Sergej Rosenberg - Online Reputation Manager
09.10.23
85%
From: Laszlo
09.10.23
Wir hatten insgesamt 9 DZ und 2 Suiten = 25 Personen = alle waren sehr zufrieden
 View details
  • Room
    100 / 100
  • Location
    80 / 100
  • Cleanliness
    80 / 100
  • Service
    80 / 100
  • Breakfast
    80 / 100
  • Bar
    80 / 100
  • Price
    100 / 100
  • Wifi / WLAN
    80 / 100
Lieber Laszlo, vielen Dank für Ihre tolle Bewertung. Unser Team gibt jeden Tag aufs Neue sein Bestes, um die Erwartungen unserer Gäste zu erfüllen und zu übertreffen, und Bewertungen wie Ihre zeigen uns, dass wir auf dem richtigen Weg sind - vielen Dank dafür! Was könnten wir Ihren Schilderungen noch hinzufügen außer: Kommen Sie bald wieder, wir freuen uns auf Sie! Herzliche Grüße aus Basel, Ihr Team von den H-Hotels Sergej Rosenberg - Online Reputation Manager
09.10.23
96%
From: Milcah
09.10.23
Great! But unfortunately the meal that we have received from the room service wasn't very good. The entrecôte wasn't as expected. Too cooked.
 View details
  • Room
    100 / 100
  • Location
    100 / 100
  • Cleanliness
    100 / 100
  • Service
    100 / 100
  • Breakfast
    100 / 100
  • Price
    80 / 100
  • Wifi / WLAN
    100 / 100
Dear Milcah, Thank you for rating us. We are very sorry that we could not fulfill your expectations with the room service. Please let us know directly next time if something is wrong - talk to us! We are there for our guests 24 hours a day to promptly fulfill or remedy any requests or deficiencies. We still hope you enjoyed your stay in overall. We look forward to welcoming you again. Best regards, Your H-Hotels team Sergej Rosenberg - Online Reputation Manager
09.10.23
96%
From: anonymous
09.10.23
Great
 View details
  • Room
    100 / 100
  • Location
    100 / 100
  • Cleanliness
    100 / 100
  • Service
    100 / 100
  • Bar
    100 / 100
  • Price
    80 / 100
  • Wifi / WLAN
    100 / 100
Dear guest, thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Greetings from the Hyperion Hotel Basel. King regards, Your H-Hotels Team Sergej Rosenberg - Online Reputation Manager
09.10.23
92%
From: Dominic
05.10.23
The lounge upstairs is great and also the complimentary mini bar!
 View details
  • Room
    80 / 100
  • Location
    100 / 100
  • Cleanliness
    100 / 100
  • Service
    80 / 100
  • Price
    100 / 100
  • Wifi / WLAN
    100 / 100
Dear Dominic, Thank you for taking the time to share your feedback about your recent stay with us. We are happy that our beautiful lounge and inclusive services meet your expectations, and you enjoyed the stay in our hotel. We hope you will visit us again soon. King regards, Your H-Hotels team Sergej Rosenberg - Online Reputation Manager
05.10.23
96%
From: anonymous
04.10.23
- Das Bett war sehr komfortabel - Ein früher Check-In hat mich gefreut - Sauna gut.
 View details
  • Room
    80 / 100
  • Location
    100 / 100
  • Cleanliness
    100 / 100
  • Service
    100 / 100
  • Price
    100 / 100
  • Wifi / WLAN
    100 / 100
Lieber Gast, vielen Dank für Ihre Bewertung. Wir freuen uns sehr, dass Sie sich bei uns wohlgefühlt und eine angenehme Zeit verbracht haben. Unser Team freut sich schon auf Ihren nächsten Besuch und bis dahin wünschen wir Ihnen alles Gute! Herzliche Grüße aus dem Hyperion Hotel Basel, Ihr Team von den H-Hotels Sergej Rosenberg - Online Reputation Manager
04.10.23
100%
From: Jh
03.10.23
Impressive and will stay in hotels again next time we visit.
 View details
  • Room
    100 / 100
  • Location
    100 / 100
  • Cleanliness
    100 / 100
  • Service
    100 / 100
  • Price
    100 / 100
  • Wifi / WLAN
    100 / 100
Dear guest, Thank you very much for your very excellent review. We are pleased to have achieved the success 100% guest satisfaction. You are always welcome to our hotel! King regards, Your H-Hotels Team Sergej Rosenberg - Online Reputation Manager
03.10.23
96%
From: anonymous
02.10.23
 View details
  • Room
    100 / 100
  • Location
    100 / 100
  • Cleanliness
    100 / 100
  • Service
    100 / 100
  • Price
    80 / 100
  • Wifi / WLAN
    100 / 100
Lieber Gast, vielen lieben Dank für diese tolle Bewertung. Prima, wenn es Ihnen bei uns gefallen hat und Sie mit Ihrem Aufenthalt rundum zufrieden gewesen sind. Schon heute ist es uns ein Vergnügen, Sie erneut bei uns zu begrüßen. Wir wünschen Ihnen eine gute Zeit und freuen uns auf Ihren nächsten Besuch. Herzliche Grüße aus dem Hyperion Hotel Basel, Ihr Team von den H-Hotels Sergej Rosenberg - Online Reputation Manager
02.10.23
96%
From: Jack R T.
02.10.23
Experience was very good. Would have been better if there was an a la carte breakfast option but Executive Lounge saved us.
 View details
  • Room
    100 / 100
  • Location
    80 / 100
  • Cleanliness
    100 / 100
  • Service
    100 / 100
  • Price
    100 / 100
  • Wifi / WLAN
    100 / 100
Dear Mr. Thompson, Thank you very much for taking time to share some nice impressions with us. We highly appreciate your comments and hope to get the chance to welcome you back again. Kind regards, Your H-Hotels Team Sergej Rosenberg - Online Reputation Manager
02.10.23
50%
From: Michel
02.10.23
Prijs kwaliteit niet op orde. Sportschool kan echt niet meer, echt een schande.
 View details
  • Room
    40 / 100
  • Location
    80 / 100
  • Cleanliness
    40 / 100
  • Service
    20 / 100
  • Bar
    80 / 100
  • Price
    40 / 100
  • Wifi / WLAN
    80 / 100
Dear Michel, Thank you for feedback! We are sorry that not everything was to your satisfaction. Hopefully we can convince you next time and we will try to improve your advice. Until then we wish you a great time! Best regards, Your H-Hotels Team Sergej Rosenberg - Online Reputation Manager
02.10.23
76%
From: anonymous
02.10.23
Avons apprécié l endroit et la proximité des trams Nous avons profité d une offre mais La chambre était très moyenne
 View details
  • Room
    60 / 100
  • Location
    80 / 100
  • Cleanliness
    60 / 100
  • Service
    100 / 100
  • Breakfast
    100 / 100
  • Price
    60 / 100
  • Wifi / WLAN
    60 / 100
Dear Guest, How nice that we were able to largely meet your wishes and ideas and that you had a pleasant time with us. Our team would be very happy to see you again soon. Best regards, Your team from H-Hotels Sergej Rosenberg - Online Reputation Manager
02.10.23
80%
From: Schafer O.
02.10.23
Gutes Hotel, Modern und schön.
 View details
  • Room
    80 / 100
  • Location
    80 / 100
  • Cleanliness
    80 / 100
  • Service
    80 / 100
  • Breakfast
    80 / 100
  • Restaurant
    80 / 100
  • Bar
    80 / 100
  • Price
    80 / 100
Lieber Herr Schafer, ein herzliches Dankeschön für Ihre Bewertung. Es ist schön zu lesen, dass Ihnen unser Hotel gefallen hat und Sie Ihr Feedback direkt mit uns und unseren zukünftigen Gästen teilen. Wir würden uns freuen, Sie bald wieder in unserem Hause begrüßen zu dürfen. Herzliche Grüße aus dem Hyperion Hotel Basel, Ihr Team von den H-Hotels Sergej Rosenberg - Online Reputation Manager
02.10.23
86%
From: anonymous
02.10.23
Molto confortevole
 View details
  • Room
    80 / 100
  • Location
    100 / 100
  • Cleanliness
    80 / 100
  • Service
    80 / 100
  • Breakfast
    100 / 100
  • Price
    80 / 100
Dear guest, Thank you very much for taking the time to review your stay. We are so happy that you enjoyed your time with us and that our service and amenities met your expectations. We are looking forward to welcome you soon again! Greetings from Basel King regards, Your H-Hotels Team Sergej Rosenberg - Online Reputation Manager
02.10.23
68%
From: Jon S.
02.10.23
It was average at best, some good bits but the price for what we got was too much. I think you need some additional staff when there are big tour groups or conferences.
 View details
  • Room
    60 / 100
  • Location
    100 / 100
  • Cleanliness
    60 / 100
  • Service
    80 / 100
  • Breakfast
    60 / 100
  • Conference / Banquet
    80 / 100
  • Price
    40 / 100
  • Wifi / WLAN
    60 / 100
Dear Mr Sparkes, Thank you for your stay and your feedback about our Hyperion Hotel. We look forward to your honest opinion about our services and our product. Of course, we are constantly striving to develop further in order to offer our customers a contemporary range and a good price-performance ratio. We would be very happy about a return visit. Thank you very much and best regards from Basel, Your team from H-Hotels Sergej Rosenberg - Online Reputation Manager
02.10.23
68%
From: anonymous
30.09.23
Hotel looks good, well cared for
 View details
  • Room
    60 / 100
  • Location
    100 / 100
  • Cleanliness
    60 / 100
  • Service
    60 / 100
  • Breakfast
    80 / 100
  • Bar
    80 / 100
  • Price
    40 / 100
  • Wifi / WLAN
    20 / 100
Dear guest, Thank you for the feedback regarding your stay in our hotel. We appreciate that you took the time to review your stay and hope to welcome you again in our hotel. Best regards, Your H-Hotels Team Sergej Rosenberg - Online Reputation Manager
30.09.23
Our Customer Satisfaction Index
90%

Based on 1213 ratings

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