Hotel rating:
HYPERION Hotel Basel

Name: HYPERION Hotel Basel
Address: Messeplatz 12, Basel, Basel-Stadt, 4058, CH
Telephone: +41 61 5604000
Price range: Pricerange : 140,00 - 1,800,00€ (Based on the average prices of a standard room):
Rating: 90

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Evaluation overview: What our guests say about the HYPERION Hotel Basel

Overall rating from 1211 evaluations

Our latest ratings:

1002 evaluations, show

182 evaluations, show

26 evaluations, show

1 evaluations, show

0 evaluations,

Guest statements:

561 guests said "very nice rooms"

558 guests said "great hotel"

572 guests said "very competent staff"

603 guests said "super location"

506 guests said "great price"

Detailed evaluations

Overall

Room

Location

Cleanliness

Service

Price

Breakfast

Restaurant

Bar

Conference / Banquet

63%

From: anonymous

07.05.23

Naja

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Room
60 / 100
Location
80 / 100
Cleanliness
20 / 100
Service
60 / 100
Breakfast
100 / 100
Price
60 / 100

Lieber Gast, wir bedauern es sehr, dass wir es offensichtlich nicht geschafft haben, Sie in allen Bereichen von unserem Haus zu überzeugen. Bitte lassen Sie uns beim nächsten Mal direkt wissen, wenn etwas nicht in Ordnung ist -sprechen Sie uns an! Wir sind 24 Stunden für unserer Gäste da, um Wünsche oder Mängel umgehend zu erfüllen oder zu beheben. Bitte sprechen Sie uns auch bei Ihrer nächsten Buchung auf die Zimmergröße an. Zusammen werden wir ganz sicher das Richtige für Sie finden. Wir hoffen, dass Sie uns noch einmal die Gelegenheit geben, Sie von unserem Hyperion Hotel zu überzeugen und verbleiben mit sonnigen Grüßen aus Basel. Ihr Team von den H-Hotels Sergej Rosenberg - Online Reputation Manager

07.05.23

68%

From: DCS

28.04.23

Moderate, room was not cleaned until late afternoon on the first day which was inconvenient.

View details

Room
60 / 100
Location
80 / 100
Cleanliness
60 / 100
Service
80 / 100
Price
60 / 100

Dear guest, Thank you for feedback! We are sorry that not everything was to your satisfaction. Hopefully we can convince you next time and we will try to improve your advice. Until then we wish you a great time! Best regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager

28.04.23

Our Customer Satisfaction Index

90%

Based on 1211 ratings

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What is the Customer Satisfaction Index?

The Customer Satisfaction Index offers an average rating based on all guest feedback. It therefore shows you how happy the customers are with the business. 100% represents the highest possible score.

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Customer Alliance90%

Hotel rating:HYPERION Hotel Basel