Nahaufnahme von einer Sitzbank und zwei kleinen Tischen im Restaurant. Auf der Bank liegen Kissen und zwei Bücher.
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Reviews: H4 Hotel Wyndham Paris Pleyel Resort

Here you will find the reviews for the H4 Hotel Wyndham Paris Pleyel Resort.

See for yourself one of the newest hotels in Paris: with a fantastic panorama, excellent facilities and an impressive location in the Tour Pleyel in the Saint-Denis district.

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Evaluation overview: What our guests say about the H4 Hotel Wyndham Paris Pleyel Resort

Overall rating from 215 evaluations

Our latest ratings:
150 evaluations, show
54 evaluations, show
9 evaluations, show
1 evaluations, show
1 evaluations, show
Guest statements:

"Very friendly service"

"Very good price / performance ratio"

"Beautiful rooms"

"Very nice location"

"Great new hotel"

Detailed evaluations

Overall

Room

Location

Cleanliness

Service

Price

Breakfast

Restaurant

Bar

Wellness / Spa

Conference / Banquet


37%

From: anonymous16.02.25

One of the worst stays I have experienced in Europe. You can tell the hotel was built for the Olympics and now is not doing so well. It is not in a very nice area of town and walking/ exploring the area is not possible. Here are a list of specific concerns/ issues that occurred during my stay: The front doors were broken the entire length of our stay. The hotel seems like its running on the bare essentials, not many amentities provided. Housekeeping kept reusing towels, such as hand towels in the room, even after requests to change them after my 3rd night. All the refrigerators were removed from the rooms and they request "a fee" to put the refrigerators back in the room. The restuarant is understaffed and both lunch and dinner took 2-3 hours. The SkyBar and restaurant closed when they wanted and did not maintain their posted hours. The pool was by reservation only and I suspect this is because they do not maintain the pool area. The hotel required 100% payment upfront; I tried to shorten my stay to leave/checkout a few days earlier. Even with giving 5 days notice of the new checkout date, they refused. Conference area is bare essentials and is paper cups for coffee and tea. Staff was average friendliness, which didn't help the experience. You felt you were a burden to some of the staff, while others were pleasant.
  • Room
    40 / 100
  • Cleanliness
    40 / 100
  • Location
    40 / 100
  • Service
    40 / 100
  • Breakfast
    60 / 100
  • Restaurant
    20 / 100
  • Bar
    40 / 100
  • Wifi / WLAN
    60 / 100
  • Conference / Banquet
    40 / 100
  • Price
    20 / 100
Dear Mitchell Hayes, First of all, thank you for your feedback. We are truly sorry that your stay with us was not up to your expectations. Rest assured that we re taking actions about the front door as we are waiting for the manufacturer to change one malfunctioning piece. We undertand that booking the swimming pool can be an inconvenience, we only ask for our guests to pre reserve as we have 697 rooms and a swimming pool not equipped to welcome for safety and comfort reasons more than 10 people at a time. We are truly sorry for not being able to refund you, as this were the sales conditions with the group you were part of. Please be assured that your feedback will be shared in order to improve our quality of service, we sincerely apologize for this. We hop that we can win your trust back for a future stay and we stay at your entire disposal. Best regards, Margaux MARY Front of house manager

16.02.25


Our Customer Satisfaction Index
87%

Based on 215 ratings

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