Seating area in the lobby of the H4 Hotel Berlin Alexanderplatz - Official website
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Reviews: H4 Hotel Berlin Alexanderplatz

Find out what guests think of the H4 Hotel Berlin Alexanderplatz. 

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Evaluation overview: What our guests say about the H4 Hotel Berlin Alexanderplatz

Overall rating from 2678 evaluations

Our latest ratings:
2184 evaluations, show
439 evaluations, show
46 evaluations, show
10 evaluations, show
1 evaluations, show
Guest statements:

937 guests said „Very good price

1097 guests said „Optimal location

1010 guests said „Very cozy rooms

1051 guests said „Very competent staff

656 guests said „Fabulous breakfast

Detailed evaluations

Overall

Room

Cleanliness

Location

Price

Service

Breakfast

Restaurant

Bar

Conference / Banquet


88%

From: G.H.25.02.25

über alles en gutes faires Hotel.
  • Room
    80 / 100
  • Location
    100 / 100
  • Breakfast
    100 / 100
  • Bar
    100 / 100
  • Wifi / WLAN
    100 / 100
  • Cleanliness
    60 / 100
  • Service
    100 / 100
  • Price
    80 / 100
Lieber Gast, vielen Dank für Ihre Rückmeldung und dass Sie sich die Zeit genommen haben, uns zu bewerten! Es freut uns, dass Sie mit der Lage, dem Frühstück und dem freundlichen Service zufrieden waren. Wir bedauern jedoch, dass die Sauberkeit der Sitzgelegenheit in Ihrem Zimmer nicht Ihrem Standard entsprochen hat und dass die Säfte aus dem Spender nicht Ihren Erwartungen entsprochen haben. Wir werden diese Punkte intern besprechen, um unseren Service weiter zu verbessern. Es wäre uns eine Freude, Sie bei Ihrem nächsten Aufenthalt erneut begrüßen zu dürfen. Mit freundlichen Grüßen, Ihr Team von den H-Hotels Sergej Rosenberg - Online Reputation Manager

25.02.25


100%

From: Dave25.02.25

10/10. Would definitely book again
  • Room
    100 / 100
  • Location
    100 / 100
  • Wifi / WLAN
    100 / 100
  • Cleanliness
    100 / 100
  • Service
    100 / 100
  • Price
    100 / 100
Dear Dave, Thank you for your excellent review! We are delighted that you were so satisfied with your stay and that everything from the cleanliness to the value for money was perfect. We would be delighted to welcome you back on your next stay! Thank you very much for your recommendation! Best regards, Your team at H-Hotels Sergej Rosenberg - Online Reputation Manager

25.02.25


76%

From: anonymous25.02.25

God, value for money
  • Room
    80 / 100
  • Location
    80 / 100
  • Breakfast
    80 / 100
  • Wifi / WLAN
    60 / 100
  • Cleanliness
    60 / 100
  • Service
    80 / 100
  • Price
    80 / 100
Dear guest, Thank you for posting a kind review of your recent stay confirming your appreciation for our conveniences and amenities. We are glad that your positive impressions prevailed and that your time with us was enjoyable. Please come back again someday and allow us to convince you of our great quality level in every way. Sincerely, Your team from the H-Hotels Linda Prutz - Online Reputation Manager

25.02.25


96%

From: anonymous25.02.25

Positive
  • Room
    100 / 100
  • Location
    100 / 100
  • Wifi / WLAN
    100 / 100
  • Cleanliness
    80 / 100
  • Service
    100 / 100
  • Price
    100 / 100
Dear guest, Many thanks for having stayed at our hotel and for giving us a super rating. We are happy that you acknowledged our great conveniences and amenities which made your abidance enjoyable. Hopefully we will meet again soon. Best regards, Your team from the H-Hotels Linda Prutz - Online Reputation Manager

25.02.25


86%

From: Agnes K.25.02.25

Sehr angenehmes Hotel unter freundlicher Leitung
  • Room
    80 / 100
  • Location
    80 / 100
  • Breakfast
    80 / 100
  • Wifi / WLAN
    100 / 100
  • Cleanliness
    100 / 100
  • Service
    100 / 100
  • Price
    80 / 100
Liebe Agnes, herzlichen Dank, dass Sie sich nach Ihrer Heimkehr Zeit nahmen, die positiven Eindrücke Ihres Aufenthaltes mit uns und unseren zukünftigen Gästen zu teilen. Wir wissen Ihr freundliches Feedback, sowie die tolle 87% Bewertung zu schätzen und hoffen, eines Tages erneut Ihr Gastgeber im quirligen Berlin sein zu dürfen. Beste Grüße, Ihr Team der H-Hotels Linda Prutz - Online Reputation Manager

25.02.25


90%

From: anonymous24.02.25

Gutes Preis-Leistungsverhältnis, für einen kurzen Städtetrip ideal. Es kann jedoch etwas investiert werden in die Modernität des gesamte Hotels (insbesondere der Teppichboden). Auch die Heizung im Hotel sollte regulierbar sein, es war wirklich viel zu warm und stickig im Zimmer obwohl Winter ist
  • Room
    80 / 100
  • Location
    100 / 100
  • Breakfast
    100 / 100
  • Wifi / WLAN
    100 / 100
  • Cleanliness
    80 / 100
  • Service
    100 / 100
  • Price
    80 / 100
Lieber Gast, wie schön, dass Sie unser Haus für Ihren Aufenthalt in Berlin gewählt haben und dies auch nicht bereuten. Wir freuen uns über Ihr tolles Feedback und finden es super, dass Sie eine angenehme Zeit bei uns in schickem Ambiente verbrachten. Ihre Anregungen schätzen wir ebenso und nehmen uns diese zu Herzen. Über ein Wiedersehen würden wir uns sehr freuen! Mit allerbesten Grüßen, Ihr Team der H-Hotels Linda Prutz - Online Reputation Manager

24.02.25


90%

From: anonymous24.02.25

Hotel für einen kurzen Aufenthalt
  • Room
    80 / 100
  • Location
    100 / 100
  • Breakfast
    80 / 100
  • Wifi / WLAN
    100 / 100
  • Cleanliness
    80 / 100
  • Service
    100 / 100
  • Price
    100 / 100
Lieber Gast, unser gesamtes Team sagt „herzlichen Dank“, dass Sie sich Zeit nahmen, unser H4 Hotel nach Ihrer Heimkehr so super zu bewerten. Wir freuen uns, dass Sie einen gelungenen Aufenthalt bei uns verbringen konnten und wären begeistert, Sie bald wieder einmal willkommen heißen zu dürfen. Beste Grüße, Ihr Team der H-Hotels Linda Prutz - Online Reputation Manager

24.02.25


93%

From: Sandro Z.24.02.25

Für den Preis ein gutes Hotel. Bitte aufpassen, dass so bleibt. Diesmal war die Duscharmatur leicht defekt und die Dusch und Handbrause nicht mehr ansehnlich. Auch die ersten Fugen in der Dusche fangen an dunkel zu werden.
  • Room
    80 / 100
  • Location
    100 / 100
  • Breakfast
    80 / 100
  • Cleanliness
    100 / 100
  • Service
    100 / 100
  • Price
    100 / 100
Lieber Sandro, herzlichen Dank, dass Sie unser H4 Hotel für Ihren Aufenthalt in Berlin wählten und sich die Zeit nahmen, uns super einzuschätzen. Toll, dass Ihnen die Vorzüge unseres komfortablen Hauses gefallen haben und Sie sich wohl fühlten. Ihre Anmerkungen nehmen wir uns zu Herzen und werden die Mängel in Ihrem Badezimmer umgehend beseitigen. Schon heute freuen wir uns auf Ihren nächsten Besuch, wo wir Sie noch mehr begeistern möchten. Beste Grüße, Ihr Team der H-Hotels Linda Prutz - Online Reputation Manager

24.02.25


96%

From: anonymous24.02.25

Very Clean room, close to the center. I recommend to everyone,
  • Room
    80 / 100
  • Location
    100 / 100
  • Breakfast
    100 / 100
  • Wifi / WLAN
    100 / 100
  • Cleanliness
    100 / 100
  • Service
    100 / 100
  • Price
    100 / 100
Dear guest, Thanks a million for sharing the lovely thoughts of your recent visit to our modern H4 Hotel. We are happy to know that you enjoyed a pleasant time with us and appreciated our conveniences just as much as our great advantages. Please come back someday and allow us to enable your future stay just as delightful. Kind regards, Your team from the H-Hotels Linda Prutz - Online Reputation Manager

24.02.25


96%

From: Anna24.02.25

Very good value for money. The breakfast was excellent.
  • Room
    80 / 100
  • Location
    100 / 100
  • Breakfast
    100 / 100
  • Wifi / WLAN
    100 / 100
  • Cleanliness
    100 / 100
  • Service
    100 / 100
  • Price
    100 / 100
Dear Anna, Thanks a million for reviewing the positive experiences of your recent and pleasant stay at our hotel. We are more than happy about your beautiful feedback confirming your delightful impressions and we hope to meet again someday. Kind regards, Your team from the H-Hotels Linda Prutz - Online Reputation Manager

24.02.25


77%

From: Dr. L.24.02.25

Sunday night we had a very sad evening because of " restaurant manger", and from that moment we felt no welcoming and above all frustrated.
  • Room
    100 / 100
  • Location
    100 / 100
  • Breakfast
    80 / 100
  • Restaurant
    40 / 100
  • Bar
    100 / 100
  • Cleanliness
    100 / 100
  • Service
    40 / 100
  • Price
    60 / 100
Dear Dr. Liso, Thank you for your recent stay and meaningful feedback which we have read attentively. Good to know that apart from described circumstances you enjoyed a pleasant and delightful time with us. However, we kindly ask you to accept our sincere apologies for your uncomely experiences with our colleague from the restaurant service who has fallen short of your prospects and our usual norm. We deeply regret your uncomely impressions and it is our need to let you know that inattentive or impolite behavior is very uncommon at our H4 Hotel. Our entire team generally is very much appreciated and to make sure it remains we have consulted the person in charge to discuss the case. We have also received your e-mail which will be answered shortly. Once more we would like to express our sorrow for the trouble and hope to meet again someday. Kind regards, Your team from the H-Hotels Linda Prutz - Online Reputation Manager

24.02.25


100%

From: Ann G.24.02.25

Very pleasant stay and would highly recommend.
  • Room
    100 / 100
  • Location
    100 / 100
  • Breakfast
    100 / 100
  • Restaurant
    100 / 100
  • Bar
    100 / 100
  • Cleanliness
    100 / 100
  • Service
    100 / 100
  • Price
    100 / 100
Dear Ann, Many thanks for the amazing review of your recent stay. We couldn't be happier about your lovely words confirming that your time with us was pleasant and associated with such delightful impressions. Hopefully we can welcome you back again very soon and enable your future visit just as enjoyable. Sincerely, Your team from the H-Hotels Linda Prutz - Online Reputation Manager

24.02.25


100%

From: Viktoriia24.02.25

Alles hat uns gefallen: Personal, Lage, Sauberkeit, Preis und Frühstück - TOP!!! Sehr empfehlenswert!
  • Room
    100 / 100
  • Location
    100 / 100
  • Breakfast
    100 / 100
  • Wifi / WLAN
    100 / 100
  • Cleanliness
    100 / 100
  • Service
    100 / 100
  • Price
    100 / 100
Liebe Viktoriia, tausend Dank für Ihre Mühe, unser Haus so hervorragend zu bewerten. Wir freuen uns über Ihr tolles Feedback und sind begeistert, dass Sie eine solch erholsame Zeit bei uns verbringen konnten. Hoffentlich dürfen wir Sie schon bald wieder einmal als unsere geschätzten Gäste willkommen heißen. Beste Grüße, Ihr Team der H-Hotels Linda Prutz - Online Reputation Manager

24.02.25


83%

From: Rebeca24.02.25

Overall I like it the room and location but customers service for part of the reception members left my experience bit unpleasant . If this improves I won't have problem coming back
  • Room
    60 / 100
  • Location
    100 / 100
  • Conference / Banquet
    80 / 100
  • Wifi / WLAN
    100 / 100
  • Cleanliness
    100 / 100
  • Service
    60 / 100
  • Price
    100 / 100
Dear Rebeca, Thank you for your recent stay and kind feedback which we have read attentively. Good to know that apart from mentioned inconveniences you enjoyed a pleasant and delightful time with us. Please accept our sincere apologies for your uncomely experiences with our colleagues from the reception who have fallen short of your prospects and our usual norm. We regret the described circumstances, and it is our need to let you know that inattentive or impolite behavior is a very uncommon case at our H4 Hotel as our entire team generally is very much appreciated. Furthermore we will forward your meaningful notes to our housekeeping staff who are responsible to bring requested pillows or towels to the room. During your future visit we would like to change your point of view and convince you of our excellent hospitality in every way. Until then we remain with best regards, Your team from the H-Hotels Linda Prutz - Online Reputation Manager

24.02.25


97%

From: anonymous24.02.25

Good
  • Room
    100 / 100
  • Location
    100 / 100
  • Breakfast
    100 / 100
  • Restaurant
    100 / 100
  • Wifi / WLAN
    100 / 100
  • Cleanliness
    100 / 100
  • Service
    100 / 100
  • Price
    80 / 100
Dear guest, We are thrilled to see your super rating and more than happy to know that your time at our hotel was associated with great impressions. Please come back again someday and allow us to enable your future visit just as delightful. Sincerely, Your team from the H-Hotels Linda Prutz - Online Reputation Manager

24.02.25


72%

From: Goda24.02.25

The experience was okay, good location, close to centre, but the room needs a proper deep cleaning
  • Room
    60 / 100
  • Location
    100 / 100
  • Wifi / WLAN
    60 / 100
  • Cleanliness
    20 / 100
  • Service
    80 / 100
  • Price
    100 / 100
Dear Goda, Thank you for your meaningful review. We are glad that you enjoyed your stay with us overall although to our regrets mentioned circumstances clouded your impressions. Please accept our sincere apologies for your room which was not in perfect condition and rest assured that we will forward your notes to all of our colleagues in charge. Besides you always have the possibility to ask us for a room change in case something is not the way you expect it to be. Hopefully we can welcome you back again someday and convince you of our general excellent hospitality. Best regards, Your team from the H-Hotels Linda Prutz - Online Reputation Manager

24.02.25


97%

From: anonymous24.02.25

Very satisfied with our stay. Excellent room with nice added extras.
  • Room
    100 / 100
  • Location
    100 / 100
  • Breakfast
    100 / 100
  • Bar
    80 / 100
  • Wifi / WLAN
    100 / 100
  • Cleanliness
    100 / 100
  • Service
    100 / 100
  • Price
    100 / 100
Dear guest, Many thanks for your super rating and wonderful words. We are delighted that our warm hospitality as well as great comfort have contributed to make your stay at our hotel pleasant and enjoyable. Please recommend us to your friends and come back soon for another wonderful time in super central location. Sincerely, Your team from the H-Hotels Linda Prutz - Online Reputation Manager

24.02.25


76%

From: anonymous24.02.25

zufrieden
  • Room
    80 / 100
  • Location
    80 / 100
  • Cleanliness
    80 / 100
  • Service
    80 / 100
  • Price
    60 / 100
Lieber Gast, vielen Dank, dass Sie sich die Zeit nahmen, eine gute Bewertung abzugeben. Wir freuen uns, dass wir Ihren Vorstellungen gerecht werden konnten und Sie sich in unserem modernen Hause insgesamt wohl fühlten. Hoffentlich dürfen wir bald wieder einmal Ihr Gastgeber in Berlin sein, um Ihnen einen noch angenehmeren Aufenthalt zu ermöglichen. Mit besten Grüßen, Ihr Team der H-Hotels Linda Prutz - Online Reputation Manager

24.02.25


88%

From: Weekend in B.24.02.25

Good experience, nice room, good location and the breakfast was the best.
  • Room
    80 / 100
  • Location
    100 / 100
  • Breakfast
    100 / 100
  • Bar
    80 / 100
  • Wifi / WLAN
    60 / 100
  • Cleanliness
    100 / 100
  • Service
    80 / 100
  • Price
    80 / 100
Dear guest, Thank you for choosing our hotel for your recent stay in Berlin and for posting a lovely review of your experiences. We are more than happy that you enjoyed your time with us and we can't wait to enable your future visit just as or even more delightful. Sincerely, Your team from the H-Hotels Linda Prutz - Online Reputation Manager

24.02.25


96%

From: anonymous24.02.25

Gutes Hotel in zentraler Lage
  • Room
    80 / 100
  • Location
    100 / 100
  • Breakfast
    100 / 100
  • Wifi / WLAN
    100 / 100
  • Cleanliness
    100 / 100
  • Service
    100 / 100
  • Price
    100 / 100
Lieber Gast, für Ihren Aufenthalt in unserem H4 Hotel, sowie für die super 97% Bewertung, möchten wir uns ganz herzlich bei Ihnen bedanken. Ihr freundliches Feedback wissen wir ebenso zu schätzen und finden es toll, dass Sie sich ein Bild sowohl vom personalisierten Service unseres engagierten Teams, als auch vom Komfort unseres Hauses machen konnten. Hoffentlich dürfen wir schon bald wieder einmal Ihr Gastgeber in Berlin sein. Beste Grüße, Ihr Team der H-Hotels Linda Prutz - Online Reputation Manager

24.02.25


Our Customer Satisfaction Index
89%

Based on 2678 ratings

Certificate from
Customer Alliance
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  • Evaluations from real guests without manipulating

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Customer Alliance is an independent review provider for businesses, helping them to collect authentic customer feedback. As a result, this Review Certificate bridges the trust gap between businesses and you - the customer.

How does the review process work?

Our questionnaire is sent to all customers. Therefore, every single review you find here, has been submitted by a real customer and cannot be manipulated. Only customers who have interacted with the business can write a review.

What is the Customer Satisfaction Index?

The Customer Satisfaction Index offers an average rating based on all guest feedback. It therefore shows you how happy the customers are with the business. 100% represents the highest possible score.

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