H2 Hotel Berlin-Alexanderplatz - Official website
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Reviews: H2 Hotel Berlin Alexanderplatz

Find out what guests think of the H2 Hotel Berlin Alexanderplatz.

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Evaluation overview: What our guests say about the H2 Hotel Berlin-Alexanderplatz

Overall rating from 2809 evaluations

Our latest ratings:
2124 evaluations, show
607 evaluations, show
66 evaluations, show
9 evaluations, show
4 evaluations, show
Guest statements:

843 guests said „Very rich breakfast

1273 guests said „Perfect location

1047 guests said „Appealing rooms

1069 guests said „Great price

1172 guests said „Very courteous staff

Detailed evaluations

Overall

Room

Location

Cleanliness

Service

Breakfast

Restaurant

Bar

Wellness / Spa

Fitness / Sport

Conference / Banquet

Availability of our customer service

Quality of Food

Reservation

Friendliness and flexibility of staff

Competence / Consulting

General experience during your stay

Wine selection

Entertainment

Staff competence

Variety and quality of food and beverages

Massages / treatments

Medical Care / Medical Treatment

Check-in Process

Golf course

How would you rate your overall experience?

Vehicle

Childcare

Wifi / WLAN

Private Beach

Beach

Comfort

Food

Pool

Value for Money

Ambiance

Apartment

Amenities

LS1 - Overall Experience

Reception

Hospitality

CES - Check-in

CES - Check-out

Family

CES Registration

CES Complaint

CES Online-booking

Quality of menus

Variety of menus

Atmosphere

CES Covid 19 measures

CES Booking

Sustainability

Parking Accesibility

Sommelier

Digital tools

Casino

Shuttle Service

Laundry Service

Spa treatments

Kids Pool

Tennis Court

Padel Court

Playground

Room Equipment and Comfort

Concierge

Accommodation

Quality of the treatments

Therapeutic activities

Bathroom

Activity & HELIOSPA

Environment

CES Ease of service usage

Exclusivity

Sleep quality

Time saving

Added value

e-reputation

Price

Staff

Price

WiFi / WLAN

WiFi / WLAN


84%

From: anonymous13.03.23

Nice, well situated place to tour Berlin with a full stomach after a wealthy breakfast
  • Room
    60 / 100
  • Location
    100 / 100
  • Cleanliness
    100 / 100
  • Price
    80 / 100
  • Service
    80 / 100
Dear guest, Thanks a lot for giving your recent stay at our H2 Hotel a great rating. We are glad that your time with us was pleasant and our conveniences appreciated although we regret that our pillows weren’t to your satisfaction. Next time please just ask us for additional ones. We will be happy to provide as many as you need to feel 100% comfortable and we would be delighted to welcome you back again someday for an even more enjoyable abidance. Best regards, Your team from the H-Hotels // Linda Prutz - Online Reputation Manager

13.03.23


91%

From: anonymous13.03.23

Gutes Frühstück, Betten bequem, Wasser im Bistro sehr teuer und kein Kuchen um 20.00h, gute Lage.
  • Room
    100 / 100
  • Location
    80 / 100
  • Cleanliness
    100 / 100
  • Breakfast
    100 / 100
  • Restaurant
    80 / 100
  • Price
    100 / 100
  • Service
    80 / 100
Lieber Gast, haben Sie vielen Dank für Ihren Aufenthalt und das tolle Feedback. Wir freuen uns sehr, dass wir Sie von unseren Leistungen überzeugen konnten und hoffen, Sie eines Tages erneut bei uns im H2 Hotel am beliebten Alex begrüßen zu dürfen. Bis dahin wünschen wir Ihnen alles Gute und verbleiben mit herzlichen Grüßen aus Berlin, Ihr Team von den H-Hotels // Linda Prutz - Online Reputation Manager

13.03.23


86%

From: Tarcisio13.03.23

Ottimo
  • Room
    80 / 100
  • Location
    80 / 100
  • Cleanliness
    80 / 100
  • Breakfast
    100 / 100
  • Price
    80 / 100
  • Service
    80 / 100
Dear Tarcisio, Thanks a lot for posting a kind review of your recent stay with us. We are happy that the conveniences of our modern hotel met your expectations and made your abidance delightful. Please come back someday for another pleasant time in great atmosphere and super central location. Best wishes, Your team from the H-Hotels // Linda Prutz - Online Reputation Manager

13.03.23


86%

From: Helga13.03.23

  • Room
    80 / 100
  • Location
    80 / 100
  • Cleanliness
    100 / 100
  • Breakfast
    80 / 100
  • Price
    80 / 100
  • Service
    80 / 100
Liebe Helga, ein großes Dankeschön für diese super Bewertung! Toll, dass unser modernes H2 Hotel bei Ihnen einen positiven Eindruck hinterlassen hat. Hoffentlich haben wir bald wieder einmal die Gelegenheit, Sie von uns zu begeistern. Wir freuen uns auf ein Wiedersehen! Herzlichst, Ihr Team von den H-Hotels // Linda Prutz - Online Reputation Manager

13.03.23


96%

From: Carmen13.03.23

Tolles Hotel in zentraler Lage, würden jederzeit wieder dieses Hotel buchen. Sehr freundliches Personal und tolles Frühstücksbuffet, sogar mit Lachs.
  • Room
    100 / 100
  • Location
    100 / 100
  • Cleanliness
    80 / 100
  • Price
    100 / 100
  • Service
    100 / 100
Liebe Carmen, wir freuen uns, dass Sie Ihren Aufenthalt in unserem H2 Hotel genossen haben und wir mit modernem Komfort, sowie super zentraler Lage gepunktet haben. Um Sie aufs Neue, oder sogar noch mehr zu begeistern hoffen wir, eines Tages erneut Ihr Gastgeber sein zu dürfen. Mit besten Grüßen, Ihr Team von den H-Hotels // Linda Prutz - Online Reputation Manager

13.03.23


88%

From: María A.13.03.23

Muy buena
  • Room
    80 / 100
  • Location
    100 / 100
  • Cleanliness
    100 / 100
  • Breakfast
    100 / 100
  • Restaurant
    80 / 100
  • Price
    80 / 100
  • Service
    100 / 100
Dear María Antonia, Thanks a lot for sharing the positive impressions of your recent stay at our hotel. We are happy about your lovely feedback confirming that our great comfort and guest oriented service features met your expectations. Hopefully we can welcome you back again for another pleasant abidance right in the city center of Berlin. Best wishes, Your team from the H-Hotels // Linda Prutz - Online Reputation Manager

13.03.23


83%

From: anonymous12.03.23

OK very well
  • Room
    60 / 100
  • Location
    100 / 100
  • Cleanliness
    100 / 100
  • Breakfast
    60 / 100
  • Price
    80 / 100
  • Service
    100 / 100
Dear guest, Thank you for your good rating and kind feedback. We are happy that you enjoyed your stay at our hotel in central location and appreciated our amenities. Please come back again someday and allow us to even improve your impressions. Best regards, Your team from the H-Hotels // Linda Prutz - Online Reputation Manager

12.03.23


100%

From: anonymous12.03.23

Pleasant stay!
  • Room
    100 / 100
  • Location
    100 / 100
  • Cleanliness
    100 / 100
  • Price
    100 / 100
  • Service
    100 / 100
Dear guest, We are grateful for the fabulous review of your recent stay with us. How lovely to read your beautiful comment confirming your positive impressions and appreciation for our daily efforts. We can’t wait to welcome you back again someday for another delightful abidance at our modern city hotel. Best wishes, Your team from the H-Hotels // Linda Prutz - Online Reputation Manager

12.03.23


93%

From: Ramesh W.12.03.23

It was a great experience. Hotel staff very friendly
  • Room
    80 / 100
  • Location
    100 / 100
  • Cleanliness
    100 / 100
  • Breakfast
    80 / 100
  • Price
    100 / 100
  • Service
    100 / 100
Dear Ramesh, We are happy about your kind review and thankful that you have shared it with us as well as our future guests. How lovely to know that our comfort and service features met your expectations of a pleasant stay. Please come back soon for another great time with us in nice ambience and super central location. Best regards, Your team from the H-Hotels // Linda Prutz - Online Reputation Manager

12.03.23


85%

From: Lotta A.10.03.23

  • Room
    80 / 100
  • Location
    80 / 100
  • Cleanliness
    100 / 100
  • Breakfast
    100 / 100
  • Restaurant
    60 / 100
  • Price
    80 / 100
  • Service
    100 / 100
Dear Lotta, Thanks a lot for rating on your recent stay at our modern and in the heart of Berlin located H2 Hotel. We are grateful for your given 86% and happy to know that you enjoyed your time with us. Please come back soon and re-experience our warm hospitality as well as personalized service features. Kind regards, Your team from the H-Hotels // Linda Prutz - Online Reputation Manager

10.03.23


93%

From: Milena10.03.23

  • Room
    80 / 100
  • Location
    100 / 100
  • Cleanliness
    100 / 100
  • Breakfast
    100 / 100
  • Price
    80 / 100
  • Service
    100 / 100
Dear Milena, We are happy about your great rating and thankful for your kind comment confirming the positive impressions of your pleasant stay at our hotel. Please be informed that for the sake of our environment the tv's in our rooms provide a channel with all hotel information to replace the paper form. We would be pleased to welcome you back again someday for another pleasant time with us. Sincerely, Your team from the H-Hotels // Linda Prutz - Online Reputation Manager

10.03.23


88%

From: anonymous10.03.23

  • Room
    60 / 100
  • Location
    100 / 100
  • Cleanliness
    100 / 100
  • Price
    80 / 100
  • Service
    100 / 100
Dear Guest, Thank you for taking the time to share your great review with us and other guests. It’s a great pleasure to read that you had a very good stay at our H2 Hotel Berlin-Alexanderplatz, which makes you always happy. Your suggestion about our Pillows for which we thank you, we have listed and like to address this in the next investment planning. Your feedback is very helpful to help you and our future guests to have an unforgettable stay.We hope that you will give us the opportunity to convince you of our H2 Hotel Kind regards Your H-Hotels Team Fabienne Lennert - Online Reputation Manager West

10.03.23


93%

From: Andrea09.03.23

Si sta molto bene, ottima colazione, e sopratutto in centro.
  • Room
    80 / 100
  • Location
    100 / 100
  • Cleanliness
    100 / 100
  • Breakfast
    100 / 100
  • Price
    80 / 100
  • Service
    100 / 100
Gentile Andrea, la ringraziamo molto per la fantastica recensione che ha dato al nostro hotel. Siamo lieti che si sia trovato bene con noi e speriamo di poterla riabbracciare presto! Con i nostri più cordiali saluti Il vostro team di H-Hotels, Fabienne Lennert - Responsabile reputazione online Ovest

09.03.23


100%

From: Frank Mc C.09.03.23

Great hotel have stayed their before and would definitely be back and totally recommend it
  • Room
    100 / 100
  • Location
    100 / 100
  • Cleanliness
    100 / 100
  • Breakfast
    100 / 100
  • Restaurant
    100 / 100
  • Price
    100 / 100
  • Service
    100 / 100
Dear Mr. Mc Carthy, Thank you for your kind words and the time you have taken to give us your impressions. We are very pleased that we were able to meet your fully requirements. You are very welcome to recommend us, thank you. We look forward to welcome you soon again in the H2 Hotel Berlin Alexanderplatz! King regards, Your H-Hotels Team Sergej Rosenberg - Online Reputation Manager

09.03.23


93%

From: anonymous09.03.23

Excellent stay in Berlin
  • Room
    80 / 100
  • Location
    100 / 100
  • Cleanliness
    100 / 100
  • Breakfast
    100 / 100
  • Price
    80 / 100
  • Service
    100 / 100
Dear guest, thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Greetings from the H2 Hotel Berlin-Alexanderplatz! King regards, Your H-Hotels Team Sergej Rosenberg - Online Reputation Manager

09.03.23


85%

From: Chiara07.03.23

  • Room
    80 / 100
  • Location
    100 / 100
  • Cleanliness
    80 / 100
  • Breakfast
    80 / 100
  • Restaurant
    80 / 100
  • Price
    80 / 100
  • Service
    100 / 100
Gentile Chiara, la ringraziamo molto per la fantastica recensione che ha dato al nostro hotel. Siamo lieti che si sia trovato bene con noi e speriamo di poterla riabbracciare presto! Con i nostri più cordiali saluti Il vostro team di H-Hotels, Fabienne Lennert - Responsabile reputazione online Ovest

07.03.23


100%

From: Joachim S.07.03.23

Modern, super Lage, perfektes Hotel für den Städtetrip
  • Room
    100 / 100
  • Location
    100 / 100
  • Cleanliness
    100 / 100
  • Breakfast
    100 / 100
  • Restaurant
    100 / 100
  • Price
    100 / 100
  • Service
    100 / 100
Sehr geehrter Herr Seibt, wir möchten uns ganz herzlich für die fantastische und lobende 100% Bewertung bedanken. Dies zeigt uns, dass Sie sich bei uns wohlgefühlt haben. Es spornt unsere Mitarbeiter an die Serviceleistungen noch weiter zu steigern und somit Ihre Erwartungen zu übertreffen. Gerne würden wir Sie auch in Zukunft als zufriedenen Gast in unserem Haus in Berlin begrüßen. Alles Gute und viele Grüße Ihr Team von den H-Hotels, Fabienne Lennert - Online Reputation Manager West

07.03.23


84%

From: anonymous07.03.23

Goed hotel, goede ligging. Ik zou het aanbevelen aan derden.
  • Room
    80 / 100
  • Location
    80 / 100
  • Cleanliness
    80 / 100
  • Price
    80 / 100
  • Service
    80 / 100
Beste gast, hartelijk dank voor de fantastische beoordeling die u ons hotel heeft gegeven. Wij zijn blij dat u van uw verblijf bij ons heeft genoten en hopen u snel weer te mogen verwelkomen! Met hartelijke groeten Uw team van H-Hotels, Fabienne Lennert - Online Reputatie Manager West

07.03.23


93%

From: Jörn04.03.23

  • Room
    80 / 100
  • Location
    100 / 100
  • Cleanliness
    100 / 100
  • Breakfast
    80 / 100
  • Price
    100 / 100
  • Service
    80 / 100
Lieber Jörn, ich möchte mich vielmals bei Ihnen für die positive Bewertung bedanken. Schön, dass Sie bei uns waren! Wir freuen uns sehr, dass Sie sich wohl bei uns gefühlt haben. Ihre Zufriedenheit ist für uns die schönste Belohnung und auch die größte Motivation. Gerne begrüßen wir Sie bald wieder in unserem H2 Hotel Berlin Alexanderplatz. Mit freundlichen Grüßen - Ihr Team von den H-Hotels, Christina Dinklage - Online Reputation Manager

04.03.23


91%

From: Richard03.03.23

  • Room
    80 / 100
  • Location
    100 / 100
  • Cleanliness
    100 / 100
  • Breakfast
    100 / 100
  • Restaurant
    80 / 100
  • Price
    80 / 100
  • Service
    100 / 100
Dear Richard, Thanks a lot for giving us a great rating. How nice to know that your stay at our hotel was enjoyable and your experiences associated with positive thoughts. Hopefully we will meet again someday for another pleasant time in nice ambience and super central location. Warm regards, Your team from the H-Hotels // Linda Prutz - Online Reputation Manager

03.03.23


Our Customer Satisfaction Index
87%

Based on 2809 ratings

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The Customer Satisfaction Index offers an average rating based on all guest feedback. It therefore shows you how happy the customers are with the business. 100% represents the highest possible score.

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