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Reviews: H2 Hotel Berlin Alexanderplatz

What our guests are saying...

Find out what guests think of the H2 Hotel Berlin Alexanderplatz! Here we show you an overview of the hotel reviews that travellers have submitted on various portals.

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Evaluation overview: What our guests say about the H2 Hotel Berlin-Alexanderplatz

Overall rating from 3113 evaluations

Our latest ratings:
2345 evaluations, show
683 evaluations, show
72 evaluations, show
9 evaluations, show
4 evaluations, show
Guest statements:

843 guests said „Very rich breakfast

1273 guests said „Perfect location

1047 guests said „Appealing rooms

1069 guests said „Great price

1172 guests said „Very courteous staff

Detailed evaluations

Overall

Price

Room

Location

Cleanliness

Service

Breakfast

Restaurant

Bar

Wellness / Spa

Fitness / Sport

Conference / Banquet

Availability of our customer service

Quality of Food

Reservation

Friendliness and flexibility of staff

Competence / Consulting

General experience during your stay

Wine selection

Entertainment

Variety and quality of food and beverages

Massages / treatments

Medical Care / Medical Treatment

Check-in Process

Golf course

How would you rate your overall experience?

Vehicle

Childcare

Wifi / WLAN

Private Beach

Beach

Comfort

Food

Pool

Value for Money

Ambiance

Apartment

Amenities

LS1 - Overall Experience

Reception

Hospitality

CES - Check-in

CES - Check-out

Family

CES Registration

CES Complaint

CES Online-booking

Quality of menus

Variety of menus

Atmosphere

CES Covid 19 measures

CES Booking

Sustainability

Parking Accesibility

Sommelier

Digital tools

Casino

Shuttle Service

Laundry Service

Spa treatments

Kids Pool

Tennis Court

Padel Court

Playground

Room Equipment and Comfort

Concierge

Accommodation

Quality of the treatments

Therapeutic activities

Bathroom

Activity & HELIOSPA

Environment

CES Ease of service usage

Exclusivity

Sleep quality

WiFi / WLAN

WiFi / WLAN


100%

From: Yvonne H.24.04.23

Absolut weiter zu empfehlen!!
  • Room
    100 / 100
  • Location
    100 / 100
  • Cleanliness
    100 / 100
  • Breakfast
    100 / 100
  • Price
    100 / 100
  • Service
    100 / 100
Liebe Frau Hohmann, vielen herzlichen Dank für Ihr wundervolles Feedback. Es freut uns, dass Sie einen rundum gelungenen Aufenthalt bei uns verbrachten und wir Sie in jeglicher Hinsicht für unser modernes, im Berliner City Center gelegenes, Haus gewinnen konnten. Hoffentlich dürfen wir schon bald wieder einmal Ihr Gastgeber sein und erneut begeistern. Best Grüße, Ihr Team von den H-Hotels // Linda Prutz - Online Reputation Manager

24.04.23


82%

From: Andi R.24.04.23

  • Room
    60 / 100
  • Location
    100 / 100
  • Cleanliness
    80 / 100
  • Breakfast
    100 / 100
  • Restaurant
    80 / 100
  • Price
    80 / 100
  • Service
    80 / 100
Lieber Andi, wir freuen uns über Ihre gute Bewertung und danken Ihnen für Ihr konstruktives Feedback. Schön, dass Sie sich trotz genannter Kritikpunkte, welche wir bedauern, bei uns wohl fühlten und unsere Annehmlichkeiten wertschätzten. Selbstverständlich werden wir Ihren Hinweisen nachgehen und hoffen, wir dürfen Sie eines Tages erneut in unserem Hause willkommen heißen, um Ihre Eindrücke zu verbessern. Beste Grüße, Ihr Team von den H-Hotels // Linda Prutz - Online Reputation Manager

24.04.23


96%

From: anonymous24.04.23

  • Room
    100 / 100
  • Location
    100 / 100
  • Cleanliness
    100 / 100
  • Price
    80 / 100
  • Service
    100 / 100
Lieber Gast, herzlichen Dank für Ihren Aufenthalt und die super Bewertung. Wie schön, dass Sie sich vom tollen Komfort unseres modernen Hauses, sowie vom gastorientierten Service unseres freundlichen Teams überzeugen konnten und wir Ihnen eine erholsame Zeit in bester zentraler Lage ermöglichten. Um Sie sogar noch mehr zu begeistern, würden wir uns über ein baldiges Wiedersehen sehr freuen. Beste Grüße aus Berlin, Ihr Team von den H-Hotels // Linda Prutz - Online Reputation Manager

24.04.23


100%

From: anonymous23.04.23

  • Room
    100 / 100
  • Location
    100 / 100
  • Cleanliness
    100 / 100
  • Price
    100 / 100
  • Service
    100 / 100
Dear guest, Thanks a million for having stayed at our hotel and for giving us such an awesome rating. How lovely to know that with our guest oriented service and great comfort we have managed to satisfy your expectations of a delightful abidance. Please come back soon for another wonderful time in nice atmosphere and convenient location. Kind regards, Your team from the H-Hotels // Linda Prutz - Online Reputation Manager

23.04.23


88%

From: anonymous23.04.23

Pas facile de trouver une place pour le petit déjeuner aux heures de pointe…….aussi chambres un peu petites
  • Room
    60 / 100
  • Location
    100 / 100
  • Cleanliness
    100 / 100
  • Price
    80 / 100
  • Service
    80 / 100
Dear guest, We are grateful for your super rating and happy to know that your stay at our hotel was associated with mostly delightful impressions. Hopefully we can welcome you back again someday for an even more enjoyable abidance with us in the heart of Berlin. Best regards, Your team from the H-Hotels // Linda Prutz - Online Reputation Manager

23.04.23


86%

From: Antonio23.04.23

  • Room
    80 / 100
  • Location
    100 / 100
  • Cleanliness
    100 / 100
  • Breakfast
    80 / 100
  • Price
    60 / 100
  • Service
    80 / 100
Dear Antonio, Many thanks for choosing our hotel for your recent trip to Berlin. We are happy that because of your positive experiences you gave us a great rating and we already look forward to enable your next stay just as or even more enjoyable. Kind regards, Your team from the H-Hotels // Linda Prutz - Online Reputation Manager

23.04.23


92%

From: Roee23.04.23

  • Room
    80 / 100
  • Location
    100 / 100
  • Cleanliness
    80 / 100
  • Price
    100 / 100
  • Service
    100 / 100
Dear Roee, How lovely to know that you enjoyed a pleasant abidance with us and appreciated our personalized service features just as much as the great conveniences. We are thankful for your super rating and we already look forward to enable your future visit just as or even more delightful. Best wishes, Your team from the H-Hotels // Linda Prutz - Online Reputation Manager

23.04.23


92%

From: Lindström B.23.04.23

Ok
  • Room
    80 / 100
  • Location
    100 / 100
  • Cleanliness
    100 / 100
  • Price
    80 / 100
  • Service
    100 / 100
Dear Bo, We are happy that you had a pleasant stay at our modern city hotel and we would like to thank you for your great rating. Please come back again soon and allow us to enable your future abidance just as enjoyable. Sincerely, Your team from the H-Hotels // Linda Prutz - Online Reputation Manager

23.04.23


83%

From: W. L.22.04.23

Ein gutes, günstig gelegenes Haus mit Allem was man für einen Besuch in Berlin braucht
  • Room
    80 / 100
  • Location
    100 / 100
  • Cleanliness
    80 / 100
  • Breakfast
    80 / 100
  • Price
    80 / 100
  • Service
    80 / 100
Lieber Gast, herzlichen Dank für Ihr freundliches Feedback, resultierend aus den positiven Eindrücken Ihres Aufenthaltes. Wir freuen uns sehr, dass Sie sich in unserem modernen Hause wohl fühlten und wären begeistert, Sie während eines zukünftigen Besuches in Berlin, erneut bei uns willkommen heißen zu dürfen. Beste Grüße, Ihr Team von den H-Hotels // Linda Prutz - Online Reputation Manager

22.04.23


94%

From: anonymous20.04.23

Sehr schönes Zimmer und freundlicher Service
  • Room
    100 / 100
  • Location
    100 / 100
  • Cleanliness
    100 / 100
  • Breakfast
    80 / 100
  • Restaurant
    100 / 100
  • Price
    80 / 100
  • Service
    100 / 100
Lieber Gast, herzlichen Dank für Ihre tolle Bewertung und die lobenden Worte. Wir finden es super, dass Sie sich bei uns wohl gefühlt haben und unsere Annehmlichkeiten wertschätzten. Schon heute hoffen wir auf ein baldiges Wiedersehen in unserem modernen und im Herzen Berlins gelegenen Hause. Beste Grüße, Ihr Team von den H-Hotels // Linda Prutz - Online Reputation Manager

20.04.23


100%

From: Ivana20.04.23

Everything was great, great location, great breakfast, great time.
  • Room
    100 / 100
  • Location
    100 / 100
  • Cleanliness
    100 / 100
  • Breakfast
    100 / 100
  • Restaurant
    100 / 100
  • Price
    100 / 100
  • Service
    100 / 100
Dear Ivana, How great to know that the positive impressions you experienced while staying at our hotel made you leave us and our future guests such a lovely review. We are more than happy that your time with us was delightful and our conveniences worth your appreciation. Please come back soon for another wonderful abidance with us in the heart of Berlin. Kind regards, Your team from the H-Hotels // Linda Prutz - Online Reputation Manager

20.04.23


100%

From: Ute N.20.04.23

Komme immer wieder sehr gerne, die Lage ist perfekt,zentral gelegen, verschiedene Verkekrsmittmittel (Busse, Straßenbahn usw.)
  • Room
    100 / 100
  • Location
    100 / 100
  • Cleanliness
    100 / 100
  • Breakfast
    100 / 100
  • Price
    100 / 100
  • Service
    100 / 100
Liebe Frau Nicolaisen, ganz herzlichen Dank für Ihre Treue und das fantastische Feedback, welches ein wunderbarer Beweis dafür ist, auf unserem bisherigen Qualitätsniveau weiterzuarbeiten. Toll, dass wir Sie bereits mehrfach als unseren geschätzten Gast begrüßen durften und Sie sich in unserem H2 Hotel stets rundum wohl fühlen. Ein schöneres Lob als Ihres können wir uns gar nicht vorstellen und freuen uns schon heute auf Ihren nächsten Besuch, wo wir Sie mitsamt unseren super Annehmlichkeiten aufs Neue begeistern möchten. Mit besten Grüßen aus Berlin, Ihr Team von den H-Hotels // Linda Prutz - Online Reputation Manager

20.04.23


83%

From: anonymous20.04.23

Gutes Hotel für 2-3 Nächte
  • Room
    60 / 100
  • Location
    100 / 100
  • Cleanliness
    80 / 100
  • Breakfast
    80 / 100
  • Price
    80 / 100
  • Service
    80 / 100
Lieber Gast, vielen Dank für Ihre gute Bewertung und die freundlichen Worte. Wie schön, dass Sie mit Ihrem Aufenthalt in unserem H2 Hotel zufrieden waren. Hoffentlich dürfen wir Sie, während Ihres nächsten Besuches in Berlin, erneut bei uns im Hause willkommen heißen und sogar noch mehr begeistern. Beste Grüße, Ihr Team von den H-Hotels // Linda Prutz - Online Reputation Manager

20.04.23


91%

From: anonymous20.04.23

Solide. Würde wiederkommen
  • Room
    80 / 100
  • Location
    100 / 100
  • Cleanliness
    100 / 100
  • Breakfast
    60 / 100
  • Restaurant
    100 / 100
  • Price
    100 / 100
  • Service
    100 / 100
Lieber Gast, für Ihren Aufenthalt in unserem H2 Hotel, sowie für die super Bewertung, möchten wir uns ganz herzlich bei Ihnen bedanken. Ihr freundliches Feedback wissen wir ebenso zu schätzen und finden es toll, dass Sie sich ein Bild sowohl vom freundlichen Service unseres engagierten Teams, als auch vom modernen Komfort unseres Hauses machen konnten. Hoffentlich dürfen wir schon bald wieder einmal Ihr Gastgeber in Berlin sein. Beste Grüße, Ihr Team von den H-Hotels // Linda Prutz - Online Reputation Manager

20.04.23


96%

From: Anja H.19.04.23

Top hotel, gunstige ligging prijs/kwaliteit goed
  • Room
    80 / 100
  • Location
    100 / 100
  • Cleanliness
    100 / 100
  • Breakfast
    100 / 100
  • Price
    100 / 100
  • Service
    100 / 100
Dear Anja, Thanks a million for sharing a lovely review. We are more than happy that you enjoyed such pleasant stay at our comfy hotel and appreciated our guest oriented service just as much as our great conveniences. Please come back again soon and re-experience our excellent hospitality. Kind regards, Your team from the H-Hotels // Linda Prutz - Online Reputation Manager

19.04.23


100%

From: anonymous19.04.23

  • Room
    100 / 100
  • Location
    100 / 100
  • Cleanliness
    100 / 100
  • Breakfast
    100 / 100
  • Price
    100 / 100
  • Service
    100 / 100
Dear guest, Many thanks for choosing our hotel for your recent trip to Berlin. Regarding to your amazing rating we are delighted that you enjoyed a very pleasant time with us and experienced an attentive service throughout. Please come back soon for another memorable abidance in warm atmosphere and great central location. Best regards, Your team from the H-Hotels // Linda Prutz - Online Reputation Manager

19.04.23


100%

From: anonymous18.04.23

All was fine and greater lovstion
  • Room
    100 / 100
  • Location
    100 / 100
  • Cleanliness
    100 / 100
  • Breakfast
    100 / 100
  • Restaurant
    100 / 100
  • Price
    100 / 100
  • Service
    100 / 100
Dear guest, Many thanks for your fabulous rating and wonderful words. We are delighted that our warm hospitality as well as great comfort have contributed to make your stay at our hotel pleasant and enjoyable. Please recommend us to your friends and come back soon for another wonderful abidance in super central location. Sincerely, Your team from the H-Hotels // Linda Prutz - Online Reputation Manager

18.04.23


96%

From: Maria18.04.23

Hemos estado alojados muy a gusto y el servicio ha sido excelente. Recomendaré a mis amigos el hotel y si vuelvo por Berlin, repetiré
  • Room
    100 / 100
  • Location
    100 / 100
  • Cleanliness
    80 / 100
  • Breakfast
    100 / 100
  • Price
    100 / 100
  • Service
    100 / 100
Dear Maria, Thanks a million for leaving us and our future guests an awesome review. We couldn't be happier about your lovely words confirming the delightful impressions of your stay at our H2 Hotel and we can’t wait to meet again someday for another great abidance in super central location. Best regards, Your team from the H-Hotels // Linda Prutz - Online Reputation Manager

18.04.23


92%

From: Õnnela P.18.04.23

great place to stay and see the city
  • Room
    100 / 100
  • Location
    100 / 100
  • Cleanliness
    100 / 100
  • Price
    80 / 100
  • Service
    80 / 100
Dear Õnnela, Many thanks for choosing our hotel for your recent stay in Berlin and for sharing a lovely feedback. We are happy that you enjoyed a pleasant time with us and appreciated our conveniences. Joyfully we will share your compliments with our entire team and we already look forward to your next visit. Best regards, Your team from the H-Hotels // Linda Prutz - Online Reputation Manager

18.04.23


96%

From: Daniel17.04.23

Muy satisfactoria
  • Room
    80 / 100
  • Location
    100 / 100
  • Cleanliness
    100 / 100
  • Price
    100 / 100
  • Service
    100 / 100
Dear Daniel, Thanks a lot for posting a kind review of your recent stay with us. We are happy that the conveniences of our modern hotel met your expectations and made your abidance delightful. Please come back someday for another pleasant time in great atmosphere and super central location. Best wishes, Your team from the H-Hotels // Linda Prutz - Online Reputation Manager

17.04.23


Our Customer Satisfaction Index
87%

Based on 3113 ratings

Certificate from:
Customer Alliance
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  • Evaluations from real guests without manipulating

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How does the review process work?

Our questionnaire is sent to all customers. Therefore, every single review you find here, has been submitted by a real customer and cannot be manipulated. Only customers who have interacted with the business can write a review.

What is the Customer Satisfaction Index?

The Customer Satisfaction Index offers an average rating based on all guest feedback. It therefore shows you how happy the customers are with the business. 100% represents the highest possible score.

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  • Customer Alliance87%
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