Reviews: H2 Hotel Berlin Alexanderplatz
Find out what guests think of the H2 Hotel Berlin Alexanderplatz.
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Evaluation overview: What our guests say about the H2 Hotel Berlin-Alexanderplatz
Overall rating from 2798 evaluations
Guest statements:
843 guests said „Very rich breakfast”
1273 guests said „Perfect location”
1047 guests said „Appealing rooms”
1069 guests said „Great price”
1172 guests said „Very courteous staff”
80%
Aunque realmente estuvimos poco tiempo en el hotel, en líneas generales , el hotel cumplió nuestras expectativas. Eramos un grupo de 5 personas y encontramos a faltar un espacio donde tomar una copa.
- Room80 / 100
- Location80 / 100
- Cleanliness80 / 100
- Breakfast80 / 100
- Price80 / 100
- Service80 / 100
- Wifi / WLAN40 / 100
Dear Daniel,
Thank you for sharing the kind thoughts of your recent abidance with us and our future guests. We are happy that you enjoyed your stay at our hotel and experienced attentive hospitality. To enable your future visit even more delightful we hope to meet again someday.
Best regards,
Your team from the H-Hotels
Linda Prutz - Online Reputation Manager
05.09.23
100%
Ottima. Camera pulita con tutto presente come in descrizione. Colazione SUPER!
- Room100 / 100
- Location100 / 100
- Cleanliness100 / 100
- Breakfast100 / 100
- Price100 / 100
- Service100 / 100
- Wifi / WLAN100 / 100
Dear Guglielmo,
Thanks a million for choosing our modern city hotel for your recent stay in Berlin and for rewarding us with such a brilliant feedback. We are delighted that your abidance was pleasant and our conveniences appreciated. Hopefully we can welcome you back again someday for another fantastic time in nice ambience.
Sincerely,
Your team from the H-Hotels
Linda Prutz - Online Reputation Manager
05.09.23
92%
Enjoyable stay, including a great breakfast.
- Room80 / 100
- Location100 / 100
- Cleanliness100 / 100
- Price80 / 100
- Service100 / 100
Dear guest,
Thank you for posting a kind review of your recent stay at our H2 Hotel. How lovely to know that you enjoyed a pleasant time with us in great central location and experienced an attentive service. We look forward to welcome you back again someday for another delightful abidance.
Sincerely,
Your team from the H-Hotels
Linda Prutz - Online Reputation Manager
04.09.23
84%
Molto buono.
- Room80 / 100
- Location100 / 100
- Cleanliness80 / 100
- Price80 / 100
- Service100 / 100
- Wifi / WLAN100 / 100
Dear Claudio,
Thanks a lot for bringing your great online review to our attention. It was our pleasure to have satisfied your expectations of a delightful stay. We would be happy to welcome you back again someday.
Best regards,
Your team from the H-Hotels
Linda Prutz - Online Reputation Manager
04.09.23
92%
A good alternative to Hilton where we stayed quite often.
- Room80 / 100
- Location100 / 100
- Cleanliness100 / 100
- Price80 / 100
- Service100 / 100
- Wifi / WLAN80 / 100
Dear guest,
Many thanks for your kind review. We are happy that your stay at our hotel was comfortable and our conveniences appreciated. Please come back again someday for another pleasant and enjoyable abidance with us in best central location.
Best regards,
Your team from the H-Hotels
Linda Prutz - Online Reputation Manager
04.09.23
96%
The best 3 star hotel I have been to.
- Room100 / 100
- Location100 / 100
- Cleanliness100 / 100
- Breakfast100 / 100
- Price100 / 100
- Service100 / 100
- Wifi / WLAN100 / 100
Dear George,
Our entire H2 team says "thanks a million" for sharing an awesome review of your recent stay. It always is a pleasure to satisfy our guests expectations to the fullest and we are infinitely grateful for positive feedbacks like yours as a result of our daily efforts. Gladly we will forward your beautiful praise to our colleagues and already look forward to enable many future visits just as wonderful.
Kind regards,
Your team from the H-Hotels
Linda Prutz - Online Reputation Manager
03.09.23
46%
Schlechtes Preis-Leistungsverhältnis
- Room20 / 100
- Location60 / 100
- Cleanliness80 / 100
- Breakfast40 / 100
- Price20 / 100
- Service60 / 100
- Wifi / WLAN20 / 100
Lieber Jan,
mit großem Bedauern müssen wir feststellen, dass wir Ihre Erwartungen an einen erholsamen Aufenthalt in unserem modernen City Hotel nicht vollständig erfüllen konnten und unser Preis/Leistungsverhältnis nicht Ihren Vorstellungen entsprach. Gern möchten wir Ihnen diesbezüglich mitteilen, dass wir in unserem Hause mit einem dynamischen Preissystem arbeiten, wobei sich die Zimmerpreise stets nach der aktuellen Buchungslage, sowie Auslastung und etwaiger Veranstaltungen in Berlin richten. Eine günstigere Buchung ist jedoch die meiste Zeit im Jahr über möglich. Für die defekte Mischbatterie in Ihrem Badezimmer entschuldigen wir uns aufrichtig und werden diese umgehend austauschen. Hoffentlich dürfen wir eines Tages erneut Ihr Gastgeber sein, damit wir Ihre Meinung verbessern können.
Mit freundlichen Grüßen,
Ihr Team von den H-Hotels
Linda Prutz - Online Reputation Manager
03.09.23
92%
- Room80 / 100
- Location100 / 100
- Cleanliness100 / 100
- Price80 / 100
- Service100 / 100
- Wifi / WLAN80 / 100
Lieber Gast,
für die super Bewertung Ihres Aufenthaltes möchten wir uns ganz herzlich bei Ihnen bedanken. Wie schön, dass Sie mit den Annehmlichkeiten unseres modernen Hauses zufrieden waren und eine erholsame Zeit in schickem Ambiente verbringen konnten. Gern heißen wir Sie während Ihres nächsten Besuches in Berlin erneut bei uns willkommen.
Herzliche Grüße,
Ihr Team von den H-Hotels
Linda Prutz - Online Reputation Manager
03.09.23
93%
- Room80 / 100
- Location80 / 100
- Cleanliness100 / 100
- Breakfast100 / 100
- Price100 / 100
- Service100 / 100
- Wifi / WLAN100 / 100
Lieber Gast,
herzlichen Dank, dass Sie sich die Mühe machten, eine super Bewertung abzugeben. Wir sind begeistert, dass wir Ihren Erwartungen gerecht wurden und Sie eine schöne Zeit bei uns in tollem Ambiente verbrachten. Hoffentlich dürfen wir schon bald wieder einmal Ihr Gastgeber in Berlin sein, um Ihnen einen weiteren wunderbaren Aufenthalt zu ermöglichen.
Mit besten Grüßen,
Ihr Team von den H-Hotels
Linda Prutz - Online Reputation Manager
03.09.23
80%
Mejoraría la seguridad en los ascensores, las puertas se cierran sin sensores lo que ha provocado que personalmente luzca unos grandes moratones en los brazos.
Mejoraría el cuidado en los cambios de toallas y sábanas buscando el equilibrio entre el cuidado del medioambiente y el confort del cliente.
Mejoraría las almohadas. Son excusas para un adecuado descanso
- Room80 / 100
- Location100 / 100
- Cleanliness40 / 100
- Breakfast100 / 100
- Price60 / 100
- Service100 / 100
- Wifi / WLAN60 / 100
Dear guest,
Thank you for your good 80% rating and meaningful notes. We work hard each day to meet our quality standard and therefore regret that not everything met your expectations. Please accept our sincere apologies for the inattention of our housekeeping team and rest assured that specified issues really aren't a usual case. As a matter of course we will not only discuss your feedback with our responsible colleagues but also use it for internal training purpose to avoid further occurrences. However you can always ask us for anything you are missing in your room or you are not happy with. Furthermore we are very sorry for the elevator that caused you trouble. As a matter of course we have contacted the responsible company straight away to check them for any defects. Hopefully you will give us another opportunity to win you with our great conveniences.
Best regards,
Your team from the H-Hotels
Linda Prutz - Online Reputation Manager
03.09.23
91%
- Room100 / 100
- Location100 / 100
- Cleanliness80 / 100
- Breakfast100 / 100
- Restaurant80 / 100
- Price80 / 100
- Service100 / 100
- Wifi / WLAN100 / 100
Dear Michal,
Thanks a lot for choosing our hotel for your recent trip to Berlin and for giving your experiences a super rating. We are happy that your stay with us was pleasant and associated with delightful impressions. Please come back soon and allow us to enable your future abidance just as or even more enjoyable.
Kind regards,
Your team from the H-Hotels //
Linda Prutz - Online Reputation Manager
03.09.23
73%
Ottima posizione per visitare la città, buona colazione, personale gentile. Camera molto piccola, senza bollitore ne frigobar. Ci avrebbe fatto piacere e sarebbe stato comodo usare il bistrot ma non l'abbiamo mai fatto per i piatti proposti, pochi e non di nostro gradimento.
- Room60 / 100
- Location100 / 100
- Cleanliness60 / 100
- Breakfast80 / 100
- Price60 / 100
- Service60 / 100
- Wifi / WLAN80 / 100
Dear guest,
We appreciate your efforts to review your stay experiences at our H2 Hotel and we are thankful for your 73% rating although you were missing some amenities in your room. However we kindly ask you to be aware that we are a modern low budget hotel with the appropriate equipment. We would be happy to meet again someday and win you with our great advantages. Or otherwise recommend our adjoining upper class H4 Hotel which provides all the conveniences you were missing.
Kind regards,
Your team from the H-Hotels
Linda Prutz - Online Reputation Manager
03.09.23
86%
- Room80 / 100
- Location100 / 100
- Cleanliness80 / 100
- Breakfast100 / 100
- Price60 / 100
- Service100 / 100
- Wifi / WLAN100 / 100
Dear guest,
We are thankful for your great rating and happy to know that your stay with us was associated with delightful impressions. Hopefully we can welcome you back again someday and enable your future abidance just as enjoyable.
Best regards,
Your team from the H-Hotels //
Linda Prutz - Online Reputation Manager
03.09.23
100%
Volgende keer weer.
- Room100 / 100
- Location100 / 100
- Cleanliness100 / 100
- Breakfast100 / 100
- Price100 / 100
- Service100 / 100
- Wifi / WLAN80 / 100
Dear guest,
Thanks a million for leaving us and our future guests this lovely review. We are amazed about your praising words confirming your pleasant abidance and we can't wait to welcome you back again someday for another memorable stay with us in great ambience.
Best regards,
Your team from the H-Hotels
Linda Prutz - Online Reputation Manager
02.09.23
93%
Muy favorable, si tuviera que volver a Berlín sería mi primera opción para una escapada de 5 a 7 días
- Room80 / 100
- Location100 / 100
- Cleanliness100 / 100
- Breakfast80 / 100
- Price100 / 100
- Service100 / 100
- Wifi / WLAN80 / 100
Dear Montserrat,
Many thanks for your super rating and kind feedback. We are happy that you enjoyed a pleasant stay at our hotel and experienced attentive service features as well as great facilities. Hopefully we can welcome you back someday for another delightful abidance in nice atmosphere.
Best regards,
Your team from the H-Hotels
Linda Prutz - Online Reputation Manager
02.09.23
88%
Hotel in una posizione ottima, pulito e con una colazione ricca. Assolutamente consigliato!
- Room80 / 100
- Location100 / 100
- Cleanliness80 / 100
- Price100 / 100
- Service80 / 100
- Wifi / WLAN40 / 100
Dear guest,
We would like to thank you for choosing our hotel for your recent stay in Berlin and for sharing such a kind feedback. How lovely to know that you enjoyed your time with us and appreciated our conveniences. Hopefully we can welcome you back again someday for an even more delightful abidance in great ambience and super central location.
Sincerely,
Your team from the H-Hotels
Linda Prutz - Online Reputation Manager
02.09.23
88%
Magnifica. Volvería sin dudarlo
- Room80 / 100
- Location100 / 100
- Cleanliness80 / 100
- Breakfast100 / 100
- Restaurant60 / 100
- Price100 / 100
- Service100 / 100
- Wifi / WLAN100 / 100
Dear guest,
Thank you very much for taking the time to answer the online survey following your recent stay with us. How lovely to know that our service features as well as facilities met your expectations and made your abidance delightful. We can’t wait to meet again.
Kind regards,
Your team from the H-Hotels
Linda Prutz - Online Reputation Manager
01.09.23
96%
Gut, vor allem gute Schallisolierung, es war im Zimmer nichts zu hören von der Hauptstraße.
- Room100 / 100
- Location100 / 100
- Cleanliness80 / 100
- Breakfast100 / 100
- Price100 / 100
- Service100 / 100
- Wifi / WLAN100 / 100
Lieber Gast,
herzlichen Dank, dass Sie sich nach Ihrer Heimkehr Zeit nahmen, die positiven Eindrücke Ihres Aufenthaltes mit uns und unseren zukünftigen Gästen zu teilen. Wir wissen Ihr freundliches Feedback, sowie die tolle 97% Bewertung zu schätzen und hoffen, eines Tages erneut Ihr Gastgeber im quirligen Berlin sein zu dürfen.
Beste Grüße,
Ihr Team von den H-Hotels
Linda Prutz - Online Reputation Manager
01.09.23
94%
Een prima verblijf waarbij niet opviel dat het hotel meer dan goed bezet was. Zeer stil. Pas bij het ontbijt zagen we dat het druk was.
- Room80 / 100
- Location100 / 100
- Cleanliness100 / 100
- Breakfast100 / 100
- Restaurant80 / 100
- Price100 / 100
- Service100 / 100
- Wifi / WLAN100 / 100
Dear Rob,
We appreciate your kind review confirming the positive impressions of your recent stay at our H2 Hotel. It always is a pleasure to receive nice and constructive feedbacks like yours which we can share with our dedicated team. Surely your comment will serve as an encouragement to all of us as we strive to continuously improve the quality of our service features and conveniences. We hope your next visit will be just as pleasant as the previous one and we look forward to meet again.
Sincerely,
Your team from the H-Hotels
Linda Prutz - Online Reputation Manager
01.09.23
90%
- Room80 / 100
- Location100 / 100
- Cleanliness100 / 100
- Breakfast100 / 100
- Price80 / 100
- Service100 / 100
- Wifi / WLAN60 / 100
Lieber Gast,
herzlichen Dank für Ihren Aufenthalt und die super Bewertung. Wie schön, dass Sie sich vom tollen Komfort unseres modernen Hauses, sowie vom gastorientierten Service unseres freundlichen Teams überzeugen konnten und wir Ihnen eine erholsame Zeit in bester zentraler Lage ermöglichten. Um Sie sogar noch mehr zu begeistern, würden wir uns über ein baldiges Wiedersehen sehr freuen.
Beste Grüße aus Berlin,
Ihr Team von den H-Hotels
Linda Prutz - Online Reputation Manager
01.09.23
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