Reviews: H2 Hotel Berlin Alexanderplatz

Name: H2 Hotel Berlin-Alexanderplatz
Address: Karl-Liebknecht-Straße 32a, Berlin, Berlin, 10178, DE
Telephone: +49 30 2408801-0
Price range: Pricerange : 94,00 - 470,00€ (Based on the average prices of a standard room):
Rating: 87

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Evaluation overview: What our guests say about the H2 Hotel Berlin-Alexanderplatz

Overall rating from 2822 evaluations

Our latest ratings:

2134 evaluations, show

610 evaluations, show

66 evaluations, show

9 evaluations, show

4 evaluations, show

Guest statements:

843 guests said „Very rich breakfast”

1273 guests said „Perfect location”

1047 guests said „Appealing rooms”

1069 guests said „Great price”

1172 guests said „Very courteous staff”

Detailed evaluations

Overall

Room

Location

Cleanliness

Service

Breakfast

Restaurant

Bar

Wellness / Spa

Fitness / Sport

Conference / Banquet

Availability of our customer service

Quality of Food

Reservation

Friendliness and flexibility of staff

Competence / Consulting

General experience during your stay

Wine selection

Entertainment

Staff competence

Variety and quality of food and beverages

Massages / treatments

Medical Care / Medical Treatment

Check-in Process

Golf course

How would you rate your overall experience?

Vehicle

Childcare

Wifi / WLAN

Private Beach

Beach

Comfort

Food

Pool

Value for Money

Ambiance

Apartment

Amenities

LS1 - Overall Experience

Reception

Hospitality

CES - Check-in

CES - Check-out

Family

CES Registration

CES Complaint

CES Online-booking

Quality of menus

Variety of menus

Atmosphere

CES Covid 19 measures

CES Booking

Sustainability

Parking Accesibility

Sommelier

Digital tools

Casino

Shuttle Service

Laundry Service

Spa treatments

Kids Pool

Tennis Court

Padel Court

Playground

Room Equipment and Comfort

Concierge

Accommodation

Quality of the treatments

Therapeutic activities

Bathroom

Activity & HELIOSPA

Environment

CES Ease of service usage

Exclusivity

Sleep quality

Time saving

Added value

e-reputation

Price

Staff

Price

WiFi / WLAN

73%

From: Mette25.03.24

It’s was ok for the price

Room
60 / 100
Location
80 / 100
Cleanliness
80 / 100
Breakfast
60 / 100
Price
80 / 100
Service
80 / 100
Wifi / WLAN
60 / 100

Dear Mette, Thank you for your review based on the impressions of your stay at our H2 Hotel. Good to know that you overall enjoyed being our guest and especially liked our great central location. However we regret that our unique and innovative low budget hotel concept did not fully meet your expectations. If you prefer the charm of a traditional hotel with a corresponding clientele, endowment and amenities, we would like to recommend our adjoining higher class H4 Hotel for your future trip to Berlin. Hopefully we can welcome you back someday at one of our H-Hotels to improve your impressions. Until then, we remain with kind regards, Your team from the H-Hotels Linda Prutz - Online Reputation Manager

25.03.24

80%

From: Seija23.03.24

Without mold it would have been excellent

Room
60 / 100
Location
100 / 100
Cleanliness
80 / 100
Breakfast
100 / 100
Restaurant
80 / 100
Price
60 / 100
Service
80 / 100
Wifi / WLAN
80 / 100

Dear guest, Thank you for reviewing your stay at our H2 Hotel Berlin Alexanderplatz. Good to know that you overall enjoyed your time with us. However we apologize for the mold in your bathroom which is not acceptable and will be removed immediately. We hope to meet again someday and convince you of our great comfort in every way. Best regards, Your H-Hotels team Linda Prutz - Online Reputation Manager

23.03.24

76%

From: Lorenzo22.03.24

Room
80 / 100
Location
80 / 100
Cleanliness
80 / 100
Breakfast
60 / 100
Price
80 / 100
Service
80 / 100
Wifi / WLAN
100 / 100

Dear Lorenzo, Thanks a lot for choosing our modern city hotel for your recent trip to Berlin. We are grateful for your good rating and glad that you overall enjoyed a pleasant stay with us. Next time we would like to fully convince you of our quality level and hope to meet again someday. Best regards, Your team from the H-Hotels Linda Prutz - Online Reputation Manager

22.03.24

80%

From: anonymous17.03.24

Room
40 / 100
Location
80 / 100
Cleanliness
100 / 100
Breakfast
100 / 100
Restaurant
100 / 100
Price
60 / 100
Service
80 / 100
Wifi / WLAN
40 / 100

Dear guest, Thank you for your recent stay with us. Regarding to your 80% rating and kind comment we are glad that you overall enjoyed a pleasant time at our H2 Hotel. However, we regret that you found your room to be too hot and the aircon not adjustable. Actually, it only cools during the summertime. As soon as the outside temperature drops below 22 degrees it is supposed to be used as a heater. We kindly ask for your understanding and hopefully we will meet again someday for a more enjoyable time. Best regards, Your team from the H-Hotels Linda Prutz - Online Reputation Manager

17.03.24

70%

From: Joan Centelles R.16.03.24

Muy bien situado pero con tanta gente joven, que en desayuno tomaban tanta cosa, a nosotros nos quedaban sólo las sobras.

Room
60 / 100
Location
100 / 100
Cleanliness
80 / 100
Breakfast
40 / 100
Price
80 / 100
Service
60 / 100
Wifi / WLAN
100 / 100

Dear Joan, Thank you for taking the time to review your experiences at the H2 Hotel Berlin Alexanderplatz. With regrets we must realize that your impressions didn’t fully meet your expectations of a pleasant stay and we would like to express our sincere apologies for the mentioned inconveniences. We strive to provide excellent service for every customer and therefore we appreciate your meaningful feedback to find equal solutions for improvements. Please rest assured that we are taking the appropriate measures with our entire team to address the problems and prevent future occurrence. It is our hope that you will give us the opportunity to better serve you during your future stay. Sincerely, Your team from the H-Hotels Linda Prutz - Online Reputation Manager

16.03.24

76%

From: Gio P.13.03.24

Di buon livello e tornerei volentieri

Room
80 / 100
Location
80 / 100
Cleanliness
80 / 100
Breakfast
80 / 100
Price
80 / 100
Service
80 / 100
Wifi / WLAN
80 / 100

Dear Gio, We are thankful for your good rating and we appreciate your meaningful notes mentioned in your review. Please accept our apologies for the inconveniences and rest assured that we will discuss your feedback with our reception team. Good to know that otherwise you had a pleasant stay with us due to your mostly positive experiences. We would be happy to welcome you back again someday for an even more enjoyable time. Best regards, Your team from the H-Hotels Linda Prutz - Online Reputation Manager

13.03.24

77%

From: anonymous10.03.24

Nettes Stadthotel für ein bis zwei Übernachtungen ok

Room
60 / 100
Location
100 / 100
Cleanliness
100 / 100
Breakfast
60 / 100
Restaurant
60 / 100
Price
60 / 100
Service
100 / 100
Wifi / WLAN
80 / 100

Lieber Gast, vielen Dank für die nette Bewertung Ihres Aufenthaltes in unserem H2 Hotel. Wie schön, dass Sie sich wohl fühlten und viele positive Eindrücke mit nach Hause nehmen konnten. Hoffentlich dürfen wir Sie eines Tages erneut willkommen heißen und noch mehr begeistern. Mit besten Grüßen aus Berlin, Ihr Team von den H-Hotels Linda Prutz - Online Reputation Manager

10.03.24

80%

From: anonymous07.03.24

Sehr gut, Rezeption sehr hilfsbereit

Room
80 / 100
Location
80 / 100
Cleanliness
100 / 100
Breakfast
60 / 100
Price
60 / 100
Service
100 / 100
Wifi / WLAN
100 / 100

Liebe Reisende, wir danken Ihnen ganz herzlich für Ihre Bewertung und die Zeit, die Sie sich dafür genommen haben. Es freut uns zu lesen, dass Sie sich in unserem Haus wohlgefühlt haben und unser Team von der Rezeption Ihnen einen schönen Aufenthalt ermöglichen konnte. Hoffentlich dürfen wir Sie schon bald wieder einmal als unseren geschätzten Gast willkommen heißen. Alles Gute und viele Grüße aus Berlin, Ihr Team von den H-Hotels, Fabienne Lennert - Online Reputation Manager West

07.03.24

76%

From: anonymous07.03.24

gut

Room
80 / 100
Location
80 / 100
Cleanliness
80 / 100
Price
60 / 100
Service
80 / 100
Wifi / WLAN
100 / 100

Lieber Gast, vielen Dank für die super Bewertung, die Sie unserem H2 Hotel Berlin-Alexanderplatz gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit herzlichen Grüßen, Ihr Team von den H-Hotels, Fabienne Lennert - Online Reputation Manager West

07.03.24

76%

From: Martina05.03.24

Posizione comodissima, colazione ben fornita e completa

Room
60 / 100
Location
100 / 100
Cleanliness
60 / 100
Breakfast
100 / 100
Price
60 / 100
Service
80 / 100
Wifi / WLAN
100 / 100

Dear Martina, We are happy you enjoyed your stay with us and we do super appreciate you took the time to rate our H2 Hotel. Thank you for your feedback and we hope to see you again soon! Best regards from Berlin, Your H-Hotels Team, Chiara Morano - Online Reputation Manager

05.03.24

66%

From: Gpm04.03.24

Correcta

Room
60 / 100
Location
80 / 100
Cleanliness
40 / 100
Breakfast
80 / 100
Price
60 / 100
Service
60 / 100
Wifi / WLAN
60 / 100

Dear guest, Thank you for your comments on what you liked and didn't like. We rely on the help of our guests to ensure a perfect stay, so we greatly appreciate your support. We would also be very happy about another visit in order to convince you of our high level standard. Best regards, Your H-Hotels Team, Chiara Morano – Online Reputation Manager

04.03.24

80%

From: anonymous03.03.24

Sehr schönes Hotel, gerne wieder

Room
80 / 100
Location
80 / 100
Cleanliness
80 / 100
Price
80 / 100
Service
80 / 100
Wifi / WLAN
80 / 100

Lieber Gast, herzlichen Dank, für Ihr fabelhaftes Lob!. "Gerne wieder" sagt uns, dass wir es richtig machen. Wir danken Ihnen, dass Sie unser Gast waren und freuen uns sehr, dass Sie alles vorgefunden haben, was Sie sich gewünscht haben. Für Ihre tolle Bewertung sind wir sehr dankbar und wünschen auch Ihnen alles Gute. Herzliche Grüße aus Berlin, Ihr Team von den H-Hotels, Fabienne Lennert - Online Reputation Manager West

03.03.24

80%

From: anonymous03.03.24

Room
80 / 100
Location
80 / 100
Cleanliness
80 / 100
Breakfast
80 / 100
Price
80 / 100
Service
80 / 100

Liebe Reisende, wir danken Ihnen von Herzen, uns hinsichtlich Ihrer Aufenthaltserfahrungen so Klasse bewertet zu haben. Toll, dass Ihre Zeit in unserem Hause wunderbar war und Sie super Eindrücke mit nach Hause nehmen konnten. Gern möchten wir Ihren nächsten Besuch genauso erholsam werden lassen und hoffen auf ein baldiges Wiedersehen. Mit herzlichen Grüßen, Ihr Team von den H-Hotels, Fabienne Lennert - Online Reputation Manager West

03.03.24

65%

From: anonymous03.03.24

Für eine Nacht ok.

Room
60 / 100
Location
80 / 100
Cleanliness
80 / 100
Breakfast
60 / 100
Restaurant
60 / 100
Price
40 / 100
Service
80 / 100
Wifi / WLAN
20 / 100

Lieber Gast, vielen Dank für die gute Bewertung, die Sie unserem Hotel in Berlin gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat, werden aber auch gerne Ihre Verbesserungsvorschläge an das Management weiterleiten. Hoffentlich führen Ihre Wege Sie recht bald wieder in unser Haus. Bis dahin wünschen wir Ihnen alles Gute. Herzliche Grüße, Ihr Team von den H-Hotels, Fabienne Lennert - Online Reputation Manager West

03.03.24

80%

From: David02.03.24

Agradable

Room
80 / 100
Location
80 / 100
Cleanliness
80 / 100
Breakfast
80 / 100
Price
80 / 100
Service
80 / 100
Wifi / WLAN
80 / 100

Dear David, Many thanks for your nice rating. We already look forward to your next stay. Greetings from the H2 Hotel Berlin-Alexanderplatz. Best regards, Your H-Hotels Team Sergej Rosenberg - Online Reputation Manager

02.03.24

71%

From: anonymous02.03.24

Room
60 / 100
Location
80 / 100
Cleanliness
80 / 100
Breakfast
60 / 100
Restaurant
80 / 100
Price
60 / 100
Service
100 / 100
Wifi / WLAN
80 / 100

Lieber Gast, wie schön, dass wir Ihren Wünschen und Vorstellungen größtenteils gerecht werden konnten und Sie eine angenehme Zeit bei uns verbracht haben. Über ein baldiges Wiedersehen würde sich unser Team sehr freuen. Herzliche Grüße, Ihr Team von den H-Hotels Sergej Rosenberg - Online Reputation Manager

02.03.24

63%

From: Domenico01.03.24

Room
60 / 100
Location
60 / 100
Cleanliness
60 / 100
Restaurant
60 / 100
Price
60 / 100
Service
80 / 100
Wifi / WLAN
60 / 100

Dear Domenico, Thank you for your time to rate on your recent stay with us. Although your positive impressions prevailed, we must realize that unfortunately not everything met your expectations. For our understanding we would have liked to know how we can enhance our service features and amenities in your opinion to make your future visit more comfortable. Hopefully you will give us another opportunity to improve your point of view and convince you of our quality level in every way during a future visit. Kind regards, Your team from the H-Hotels Linda Prutz - Online Reputation Manager

01.03.24

80%

From: Christoph29.02.24

Room
80 / 100
Location
80 / 100
Cleanliness
80 / 100
Breakfast
80 / 100
Restaurant
80 / 100
Price
80 / 100
Service
80 / 100
Wifi / WLAN
80 / 100

Lieber Christoph, schön, dass Sie bei uns waren und sich die Mühe machten, ein tolles Feedback abzugeben. Es war uns eine Ehre, Ihr Gastgeber gewesen zu sein und Ihren Vorstellungen entsprochen zu haben. Wir wären begeistert, Sie eines Tages erneut in unserem Berliner Hause willkommen heißen zu dürfen, um Ihnen einen weiteren angenehmen Aufenthalt zu ermöglichen. Herzlichst, Ihr Team von den H-Hotels Linda Prutz - Online Reputation Manager

29.02.24

76%

From: anonymous29.02.24

Room
60 / 100
Location
80 / 100
Cleanliness
60 / 100
Breakfast
80 / 100
Price
80 / 100
Service
80 / 100
Wifi / WLAN
80 / 100

Lieber Gast, wir schätzen jedes einzelne Feedback um daraus zu lernen und natürlich auch aufgrund des direkten Gästekontakts. Bezugnehmend auf Ihre 77% sind wir froh, dass wir Ihren Erwartungen an einen erholsamen Aufenthalt in unserem Hause insgesamt gerecht wurden. Für den unangenehmen Geruch in Ihrem Badezimmer sowie für die Haare auf dem Bett entschuldigen wir uns hingegen aufrichtig und werden dies umgehend mit unserem Team vom Housekeeping besprechen. Meist handelt es sich bei dem Geruch um den Siphon, welcher nicht richtig auf dem Abfluss sitzt und rasch korrigiert werden kann. Zudem haben Sie je nach Auslastung auch stets die Möglichkeit, einen Zimmertausch vorzunehmen, sollte etwas nicht in Ordnung sein. Schon heute hoffen wir auf ein Wiedersehen, wo wir Ihre Eindrücke noch verbessern möchten. Herzliche Grüße, Ihr Team von den H-Hotels Linda Prutz - Online Reputation Manager

29.02.24

77%

From: anonymous26.02.24

Relaxing

Room
80 / 100
Location
60 / 100
Cleanliness
80 / 100
Breakfast
80 / 100
Restaurant
80 / 100
Price
60 / 100
Service
80 / 100
Wifi / WLAN
80 / 100

Dear guest, Thank you for posting a good review of your recent stay at our hotel. We are glad that you overall enjoyed your time with us and we would be pleased to welcome you back again someday to fully convince you of our excellent hospitality. Best regards, Your team from the H-Hotels Linda Prutz - Online Reputation Manager

26.02.24

Our Customer Satisfaction Index

87%

Based on 2822 ratings

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Customer Alliance87%