H2 Hotel Berlin-Alexanderplatz - Official website
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Reviews: H2 Hotel Berlin Alexanderplatz

Find out what guests think of the H2 Hotel Berlin Alexanderplatz.

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Evaluation overview: What our guests say about the H2 Hotel Berlin-Alexanderplatz

Overall rating from 2789 evaluations

Our latest ratings:
2111 evaluations, show
599 evaluations, show
66 evaluations, show
9 evaluations, show
4 evaluations, show
Guest statements:

843 guests said „Very rich breakfast

1273 guests said „Perfect location

1047 guests said „Appealing rooms

1069 guests said „Great price

1172 guests said „Very courteous staff

Detailed evaluations

Overall

Room

Location

Cleanliness

Service

Breakfast

Restaurant

Bar

Wellness / Spa

Fitness / Sport

Conference / Banquet

Availability of our customer service

Quality of Food

Reservation

Friendliness and flexibility of staff

Competence / Consulting

General experience during your stay

Wine selection

Entertainment

Staff competence

Variety and quality of food and beverages

Massages / treatments

Medical Care / Medical Treatment

Check-in Process

Golf course

How would you rate your overall experience?

Vehicle

Childcare

Wifi / WLAN

Private Beach

Beach

Comfort

Food

Pool

Value for Money

Ambiance

Apartment

Amenities

LS1 - Overall Experience

Reception

Hospitality

CES - Check-in

CES - Check-out

Family

CES Registration

CES Complaint

CES Online-booking

Quality of menus

Variety of menus

Atmosphere

CES Covid 19 measures

CES Booking

Sustainability

Parking Accesibility

Sommelier

Digital tools

Casino

Shuttle Service

Laundry Service

Spa treatments

Kids Pool

Tennis Court

Padel Court

Playground

Room Equipment and Comfort

Concierge

Accommodation

Quality of the treatments

Therapeutic activities

Bathroom

Activity & HELIOSPA

Environment

CES Ease of service usage

Exclusivity

Sleep quality

Time saving

Added value

e-reputation

Price

Staff

Price

WiFi / WLAN

WiFi / WLAN


96%

From: Sandra17.07.23

Sehr zentral gelegenes Hotel . Modern ausgestattet , sehr freundliches Personal . Man ist direkt am Alexanderplatz .
  • Room
    100 / 100
  • Location
    100 / 100
  • Cleanliness
    100 / 100
  • Breakfast
    100 / 100
  • Price
    80 / 100
  • Service
    100 / 100
  • Wifi / WLAN
    100 / 100
Liebe Sandra, wir möchten uns ganz herzlich für die tolle Bewertung und die freundlichen Worte bedanken. Dies zeigt uns, dass Sie sich bei uns wohlgefühlt haben. Es spornt unsere Mitarbeiter an die Serviceleistungen noch weiter zu steigern und somit Ihre Erwartungen zu übertreffen. Gerne würden wir Sie auch in Zukunft als zufriedenen Gast in unserem Haus in Berlin begrüßen. Mit herzlichen Grüßen, Ihr Team von den H-Hotels, Fabienne Lennert - Online Reputation Manager West

17.07.23


92%

From: Cecilia17.07.23

Mycket trevlig vistelse, återkommer gärna samt rekommenderar varmt!
  • Room
    80 / 100
  • Location
    100 / 100
  • Cleanliness
    100 / 100
  • Price
    80 / 100
  • Service
    100 / 100
  • Wifi / WLAN
    100 / 100
Kära Cecillia, Tack så mycket för den fantastiska recension du gav vårt hotell. Vi är glada att du uppskattade din vistelse hos oss och hoppas få välkomna dig tillbaka snart! Med vänliga hälsningar, Ditt team från H-Hotels, Fabienne Lennert - Online Reputation Manager West

17.07.23


93%

From: Edward W.17.07.23

Really good hotel in great location.
  • Room
    80 / 100
  • Location
    100 / 100
  • Cleanliness
    100 / 100
  • Breakfast
    80 / 100
  • Price
    100 / 100
  • Service
    100 / 100
  • Wifi / WLAN
    80 / 100
Dear Mr. Warwick, Thank you for the great review and lovely words about your stay in our hotel!We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards, Your H-Hotels Team, Fabienne Lennert - Online Reputation Manager West

17.07.23


93%

From: anonymous17.07.23

Modern und aufs Nötigste beschränkt, aber es war alles da, was man benötigt.
  • Room
    100 / 100
  • Location
    100 / 100
  • Cleanliness
    100 / 100
  • Breakfast
    80 / 100
  • Price
    80 / 100
  • Service
    100 / 100
  • Wifi / WLAN
    100 / 100
Lieber Gast, wir freuen uns sehr, dass wir Ihren Aufenthalt zu einem schönen Erlebnis machen konnten! Vielen herzlichen Dank für Ihren Besuch und Ihre wundervolle Bewertung. Bitte kommen Sie uns bald wieder besuchen, das wäre eine tolle Bestätigung unserer Leistungen. Alles Gute und viele Grüße aus dem H2 Hotel Berlin-Alexanderplatz :-) Ihr Team von den H-Hotels, Fabienne Lennert - Online Reputation Manager West

17.07.23


97%

From: Ioannis P.16.07.23

Excellent🙂. Will come again
  • Room
    100 / 100
  • Location
    100 / 100
  • Cleanliness
    100 / 100
  • Breakfast
    100 / 100
  • Restaurant
    80 / 100
  • Price
    100 / 100
  • Service
    100 / 100
  • Wifi / WLAN
    80 / 100
Dear Ioannis, Thanks a lot for posting a excellent review of your recent stay with us. We are happy that the conveniences of our H2 Hotel met your expectations and made your abidance delightful. Please come back someday for another pleasant time in great atmosphere and super central location. Your H-Hotels Team, Nicole Krötz - Online Reputation Manager

16.07.23


90%

From: Pia16.07.23

Good!!
  • Room
    60 / 100
  • Location
    100 / 100
  • Cleanliness
    100 / 100
  • Breakfast
    80 / 100
  • Price
    100 / 100
  • Service
    100 / 100
  • Wifi / WLAN
    20 / 100
Dear Pia, Thank you for the great review of our H2 Hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Greetings from Berlin, Your H-Hotels Team, Nicole Krötz – Online Reputation Manager

16.07.23


96%

From: anonymous15.07.23

A pleasant stay. We’ve stayed here twice now.
  • Room
    100 / 100
  • Location
    100 / 100
  • Cleanliness
    100 / 100
  • Breakfast
    80 / 100
  • Price
    100 / 100
  • Service
    100 / 100
  • Wifi / WLAN
    60 / 100
Dear guest, Thank you for taking the time to give us your feedback on your recent stay with us. We are pleased that we met your expectations again this time and that you enjoyed your stay in our H2 Hotel. We hope that you will visit us again soon. Best regards, Your H-Hotels Team, Nicole Krötz - Online Reputation Manager

15.07.23


88%

From: Henrik B.14.07.23

ok considering the prize you paid
  • Room
    80 / 100
  • Location
    80 / 100
  • Cleanliness
    100 / 100
  • Price
    80 / 100
  • Service
    80 / 100
  • Wifi / WLAN
    80 / 100
Dear Henrik, We are thankful for your good rating and glad to know that your stay at our H2 Hotel was overall enjoyable. Hopefully we can welcome you back again someday for another pleasant abidance in Berlin. Best regards, Your H-Hotels Team, Nicole Krötz - Online Reputation Manager

14.07.23


92%

From: anonymous14.07.23

Posizione ottima, colazione varia ed abbondante
  • Room
    80 / 100
  • Location
    100 / 100
  • Cleanliness
    100 / 100
  • Price
    100 / 100
  • Service
    100 / 100
  • Wifi / WLAN
    100 / 100
Dear guest, wow - what great feedback on your recent stay. We are very proud to count you as our guest and can't wait to welcome you again in beautiful Berlin. Best regards, Your H-Hotels Team, Nicole Krötz – Online Reputation Manager

14.07.23


83%

From: anonymous14.07.23

Buena
  • Room
    60 / 100
  • Location
    100 / 100
  • Cleanliness
    80 / 100
  • Breakfast
    80 / 100
  • Price
    80 / 100
  • Service
    80 / 100
  • Wifi / WLAN
    100 / 100
Dear guest, Thank you for being a guest in our H2 Hotel and for rating us immediately afterwards. We would be happy to welcome you back to our house soon and wish you all the best until then. Best regards, Your H-Hotels Team, Nicole Krötz – Online Reputation Manager

14.07.23


93%

From: anonymous14.07.23

Muy bien.
  • Room
    100 / 100
  • Location
    100 / 100
  • Cleanliness
    100 / 100
  • Breakfast
    80 / 100
  • Price
    100 / 100
  • Service
    100 / 100
  • Wifi / WLAN
    100 / 100
Dear guest, Thank you so much for the amazing rating on your recent stay at our H2 Hotel. We are delighted that you enjoyed your time with us so much and we hope to welcome you back again very soon for another fantastic abidance in Berlin. Best regards, Your H-Hotels Team, Nicole Krötz – Online Reputation Manager

14.07.23


88%

From: Darius14.07.23

Wie waren zufrieden. Schade dass kein Kühlschrank vorhanden ist.
  • Room
    80 / 100
  • Location
    100 / 100
  • Cleanliness
    100 / 100
  • Breakfast
    80 / 100
  • Restaurant
    80 / 100
  • Price
    80 / 100
  • Service
    100 / 100
  • Wifi / WLAN
    100 / 100
Lieber Darius, vielen Dank für Ihre gute Bewertung und die freundlichen Worte. Wie schön, dass Sie mit Ihrem Aufenthalt in unserem H2 Hotel zufrieden waren. Hoffentlich dürfen wir Sie, während Ihres nächsten Besuches in Berlin, erneut bei uns im Hause willkommen heißen und sogar noch mehr begeistern. Beste Grüße, Ihr Team von den H-Hotels Linda Prutz - Online Reputation Manager

14.07.23


100%

From: anonymous13.07.23

Overall stay was good except on last night of my stay my two suitcases were stolen from My room. I had to stay additional four days to get my new travel documents from the Embassy to fly back to U SA. The management was sorry for what happened and tried to help me in my stressful situation.
  • Room
    100 / 100
  • Location
    100 / 100
  • Cleanliness
    100 / 100
  • Breakfast
    100 / 100
  • Price
    100 / 100
  • Service
    100 / 100
  • Wifi / WLAN
    100 / 100
Dear guest, Your super 100% rating and kind words are very much appreciated especially since you had so much trouble during your stay. We want to take the opportunity and let you know that we deeply regret the incident with the thiefs who pretended to be our guests and we hope they will be found very soon. Please rest assured that such an occurrence never happened before and that we were just as frustrated as you. How lovely to know though that apart from it you enjoyed your stay with us. We look forward to meet again someday for more delightful impressions. Best regards, Your team from the H-Hotels // Linda Prutz - Online Reputation Manager

13.07.23


90%

From: Luisa12.07.23

È andato tutto bene
  • Room
    80 / 100
  • Location
    100 / 100
  • Cleanliness
    100 / 100
  • Breakfast
    80 / 100
  • Price
    100 / 100
  • Service
    80 / 100
  • Wifi / WLAN
    80 / 100
Dear Luisa, We are grateful for your lovely review confirming the delightful impressions of your pleasant stay with us. How nice to know that we have managed to satisfy your expectations. Please come back again soon and allow us to enable your next abidance just as enjoyable. Sincerely, Your team from the H-Hotels Linda Prutz - Online Reputation Manager

12.07.23


86%

From: Trine B.12.07.23

  • Room
    80 / 100
  • Location
    100 / 100
  • Cleanliness
    100 / 100
  • Breakfast
    60 / 100
  • Price
    80 / 100
  • Service
    100 / 100
  • Wifi / WLAN
    100 / 100
Dear Trine, Thanks a lot for giving your recent and pleasant abidance at our hotel a great rating. We are happy that you experienced super guest oriented service and warm hospitality which made your time with us delightful. Please visit us again someday for another enjoyable stay in the heart of Berlin. Best wishes, Your team from the H-Hotels // Linda Prutz - Online Reputation Manager

12.07.23


96%

From: Lutz B.10.07.23

  • Room
    100 / 100
  • Location
    100 / 100
  • Cleanliness
    80 / 100
  • Breakfast
    100 / 100
  • Price
    100 / 100
  • Service
    100 / 100
  • Wifi / WLAN
    100 / 100
Lieber Lutz, herzlichen Dank für Ihre tolle 97% Bewertung und die freundlichen Worte zum Aufenthalt in unserem Hause. Dies ist ein wunderbarer Beweis dafür, dass sowohl unser moderner Komfort, als auch die herzliche Umgangsform all unserer Kollegen sehr geschätzt wurden. Schon heute freuen wir uns auf Ihren nächsten Besuch, wo wir Sie erneut begeistern möchten. Beste Grüße aus Berlin, Ihr Team von den H-Hotels Linda Prutz - Online Reputation Manager

10.07.23


92%

From: anonymous10.07.23

Wunderbares,tolles Hotel.
  • Room
    100 / 100
  • Location
    100 / 100
  • Cleanliness
    100 / 100
  • Price
    60 / 100
  • Service
    100 / 100
  • Wifi / WLAN
    100 / 100
Lieber Gast, herzlichen Dank, dass Sie unser modernes Haus, in toller zentraler Lage, für Ihren Berlin-Aufenthalt wählten und uns mit Ihrem hervorragenden Feedback wissen lassen, dass Sie sich so richtig wohl gefühlt haben. Schon heute freuen wir uns darauf, Ihren nächsten Besuch genauso angenehm werden zu lassen und hoffen auf ein baldiges Wiedersehen. Beste Grüße, Ihr Team von den H-Hotels Linda Prutz - Online Reputation Manager

10.07.23


88%

From: P en R v/d H.09.07.23

Goede prijs /kwaliteit, goed ligging. Prima bedden,iets wat weinig kastruimte. Wij hadden een fietsvakantie, en dus wat meer kledingstukken als gemiddeld.
  • Room
    80 / 100
  • Location
    80 / 100
  • Cleanliness
    100 / 100
  • Price
    100 / 100
  • Service
    80 / 100
Dear guest, Many thanks for sharing your lovely feedback with us and our future guests. It was our pleasure to have satisfied your expectations of a delightful stay and we look forward to enable your next abidance just as or even more enjoyable. Sincerely, Your team from the H-Hotels Linda Prutz - Online Reputation Manager

09.07.23


84%

From: Graham W.09.07.23

Good location, clean and reasonable price
  • Room
    80 / 100
  • Location
    100 / 100
  • Cleanliness
    80 / 100
  • Wifi / WLAN
    60 / 100
  • Price
    80 / 100
  • Service
    80 / 100
Dear Graham, Thank you for choosing our hotel for your recent stay in Berlin and for sharing your experiences. Good to know that you enjoyed your time with us and appreciated our amenities. During your next abidance we would like to fully convince you of our great quality level and hope to meet again someday. Sincerely, Your team from the H-Hotels Linda Prutz - Online Reputation Manager

09.07.23


85%

From: anonymous09.07.23

  • Room
    80 / 100
  • Location
    100 / 100
  • Cleanliness
    80 / 100
  • Breakfast
    40 / 100
  • Restaurant
    100 / 100
  • Wifi / WLAN
    80 / 100
  • Price
    100 / 100
  • Service
    100 / 100
Lieber Gast, wir danken Ihnen, uns hinsichtlich Ihrer Aufenthaltserfahrungen in unserem Hause super bewertet zu haben und sind froh, dass Sie erholsame Tage in toller zentraler Lage bei uns verbringen konnten. Schade nur, dass unser Frühstücksbuffet nicht vollständig überzeugte. Gern hätten wir erfahren, wo wir Ihrer Meinung nach Optimierungsmaßnahmen vornehmen können, um Ihren Geschmack noch mehr zu treffen. Wir würden uns freuen, Sie während eines zukünftigen Besuches in jeglicher Hinsicht für unser modernes H2 Hotel gewinnen zu können. Beste Grüße, Ihr Team von den H-Hotels Linda Prutz - Online Reputation Manager

09.07.23


Our Customer Satisfaction Index
87%

Based on 2789 ratings

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What is the Customer Satisfaction Index?

The Customer Satisfaction Index offers an average rating based on all guest feedback. It therefore shows you how happy the customers are with the business. 100% represents the highest possible score.

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