H2 Hotel Berlin-Alexanderplatz - Official website
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Reviews: H2 Hotel Berlin Alexanderplatz

Find out what guests think of the H2 Hotel Berlin Alexanderplatz.

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Evaluation overview: What our guests say about the H2 Hotel Berlin-Alexanderplatz

Overall rating from 2791 evaluations

Our latest ratings:
2111 evaluations, show
599 evaluations, show
66 evaluations, show
9 evaluations, show
4 evaluations, show
Guest statements:

843 guests said „Very rich breakfast

1273 guests said „Perfect location

1047 guests said „Appealing rooms

1069 guests said „Great price

1172 guests said „Very courteous staff

Detailed evaluations

Overall

Room

Location

Cleanliness

Service

Breakfast

Restaurant

Bar

Wellness / Spa

Fitness / Sport

Conference / Banquet

Availability of our customer service

Quality of Food

Reservation

Friendliness and flexibility of staff

Competence / Consulting

General experience during your stay

Wine selection

Entertainment

Staff competence

Variety and quality of food and beverages

Massages / treatments

Medical Care / Medical Treatment

Check-in Process

Golf course

How would you rate your overall experience?

Vehicle

Childcare

Wifi / WLAN

Private Beach

Beach

Comfort

Food

Pool

Value for Money

Ambiance

Apartment

Amenities

LS1 - Overall Experience

Reception

Hospitality

CES - Check-in

CES - Check-out

Family

CES Registration

CES Complaint

CES Online-booking

Quality of menus

Variety of menus

Atmosphere

CES Covid 19 measures

CES Booking

Sustainability

Parking Accesibility

Sommelier

Digital tools

Casino

Shuttle Service

Laundry Service

Spa treatments

Kids Pool

Tennis Court

Padel Court

Playground

Room Equipment and Comfort

Concierge

Accommodation

Quality of the treatments

Therapeutic activities

Bathroom

Activity & HELIOSPA

Environment

CES Ease of service usage

Exclusivity

Sleep quality

Time saving

Added value

e-reputation

Price

Staff

Price

WiFi / WLAN

WiFi / WLAN


96%

From: George Dawson (.03.09.23

The best 3 star hotel I have been to.
  • Room
    100 / 100
  • Location
    100 / 100
  • Cleanliness
    100 / 100
  • Breakfast
    100 / 100
  • Price
    100 / 100
  • Service
    100 / 100
  • Wifi / WLAN
    100 / 100
Dear George, Our entire H2 team says "thanks a million" for sharing an awesome review of your recent stay. It always is a pleasure to satisfy our guests expectations to the fullest and we are infinitely grateful for positive feedbacks like yours as a result of our daily efforts. Gladly we will forward your beautiful praise to our colleagues and already look forward to enable many future visits just as wonderful. Kind regards, Your team from the H-Hotels Linda Prutz - Online Reputation Manager

03.09.23


92%

From: anonymous03.09.23

  • Room
    80 / 100
  • Location
    100 / 100
  • Cleanliness
    100 / 100
  • Price
    80 / 100
  • Service
    100 / 100
  • Wifi / WLAN
    80 / 100
Lieber Gast, für die super Bewertung Ihres Aufenthaltes möchten wir uns ganz herzlich bei Ihnen bedanken. Wie schön, dass Sie mit den Annehmlichkeiten unseres modernen Hauses zufrieden waren und eine erholsame Zeit in schickem Ambiente verbringen konnten. Gern heißen wir Sie während Ihres nächsten Besuches in Berlin erneut bei uns willkommen. Herzliche Grüße, Ihr Team von den H-Hotels Linda Prutz - Online Reputation Manager

03.09.23


93%

From: anonymous03.09.23

  • Room
    80 / 100
  • Location
    80 / 100
  • Cleanliness
    100 / 100
  • Breakfast
    100 / 100
  • Price
    100 / 100
  • Service
    100 / 100
  • Wifi / WLAN
    100 / 100
Lieber Gast, herzlichen Dank, dass Sie sich die Mühe machten, eine super Bewertung abzugeben. Wir sind begeistert, dass wir Ihren Erwartungen gerecht wurden und Sie eine schöne Zeit bei uns in tollem Ambiente verbrachten. Hoffentlich dürfen wir schon bald wieder einmal Ihr Gastgeber in Berlin sein, um Ihnen einen weiteren wunderbaren Aufenthalt zu ermöglichen. Mit besten Grüßen, Ihr Team von den H-Hotels Linda Prutz - Online Reputation Manager

03.09.23


91%

From: Michal03.09.23

  • Room
    100 / 100
  • Location
    100 / 100
  • Cleanliness
    80 / 100
  • Breakfast
    100 / 100
  • Restaurant
    80 / 100
  • Price
    80 / 100
  • Service
    100 / 100
  • Wifi / WLAN
    100 / 100
Dear Michal, Thanks a lot for choosing our hotel for your recent trip to Berlin and for giving your experiences a super rating. We are happy that your stay with us was pleasant and associated with delightful impressions. Please come back soon and allow us to enable your future abidance just as or even more enjoyable. Kind regards, Your team from the H-Hotels // Linda Prutz - Online Reputation Manager

03.09.23


86%

From: anonymous03.09.23

  • Room
    80 / 100
  • Location
    100 / 100
  • Cleanliness
    80 / 100
  • Breakfast
    100 / 100
  • Price
    60 / 100
  • Service
    100 / 100
  • Wifi / WLAN
    100 / 100
Dear guest, We are thankful for your great rating and happy to know that your stay with us was associated with delightful impressions. Hopefully we can welcome you back again someday and enable your future abidance just as enjoyable. Best regards, Your team from the H-Hotels // Linda Prutz - Online Reputation Manager

03.09.23


100%

From: Bouwman02.09.23

Volgende keer weer.
  • Room
    100 / 100
  • Location
    100 / 100
  • Cleanliness
    100 / 100
  • Breakfast
    100 / 100
  • Price
    100 / 100
  • Service
    100 / 100
  • Wifi / WLAN
    80 / 100
Dear guest, Thanks a million for leaving us and our future guests this lovely review. We are amazed about your praising words confirming your pleasant abidance and we can't wait to welcome you back again someday for another memorable stay with us in great ambience. Best regards, Your team from the H-Hotels Linda Prutz - Online Reputation Manager

02.09.23


93%

From: Montserrat02.09.23

Muy favorable, si tuviera que volver a Berlín sería mi primera opción para una escapada de 5 a 7 días
  • Room
    80 / 100
  • Location
    100 / 100
  • Cleanliness
    100 / 100
  • Breakfast
    80 / 100
  • Price
    100 / 100
  • Service
    100 / 100
  • Wifi / WLAN
    80 / 100
Dear Montserrat, Many thanks for your super rating and kind feedback. We are happy that you enjoyed a pleasant stay at our hotel and experienced attentive service features as well as great facilities. Hopefully we can welcome you back someday for another delightful abidance in nice atmosphere. Best regards, Your team from the H-Hotels Linda Prutz - Online Reputation Manager

02.09.23


88%

From: anonymous02.09.23

Hotel in una posizione ottima, pulito e con una colazione ricca. Assolutamente consigliato!
  • Room
    80 / 100
  • Location
    100 / 100
  • Cleanliness
    80 / 100
  • Price
    100 / 100
  • Service
    80 / 100
  • Wifi / WLAN
    40 / 100
Dear guest, We would like to thank you for choosing our hotel for your recent stay in Berlin and for sharing such a kind feedback. How lovely to know that you enjoyed your time with us and appreciated our conveniences. Hopefully we can welcome you back again someday for an even more delightful abidance in great ambience and super central location. Sincerely, Your team from the H-Hotels Linda Prutz - Online Reputation Manager

02.09.23


88%

From: anonymous01.09.23

Magnifica. Volvería sin dudarlo
  • Room
    80 / 100
  • Location
    100 / 100
  • Cleanliness
    80 / 100
  • Breakfast
    100 / 100
  • Restaurant
    60 / 100
  • Price
    100 / 100
  • Service
    100 / 100
  • Wifi / WLAN
    100 / 100
Dear guest, Thank you very much for taking the time to answer the online survey following your recent stay with us. How lovely to know that our service features as well as facilities met your expectations and made your abidance delightful. We can’t wait to meet again. Kind regards, Your team from the H-Hotels Linda Prutz - Online Reputation Manager

01.09.23


96%

From: anonymous01.09.23

Gut, vor allem gute Schallisolierung, es war im Zimmer nichts zu hören von der Hauptstraße.
  • Room
    100 / 100
  • Location
    100 / 100
  • Cleanliness
    80 / 100
  • Breakfast
    100 / 100
  • Price
    100 / 100
  • Service
    100 / 100
  • Wifi / WLAN
    100 / 100
Lieber Gast, herzlichen Dank, dass Sie sich nach Ihrer Heimkehr Zeit nahmen, die positiven Eindrücke Ihres Aufenthaltes mit uns und unseren zukünftigen Gästen zu teilen. Wir wissen Ihr freundliches Feedback, sowie die tolle 97% Bewertung zu schätzen und hoffen, eines Tages erneut Ihr Gastgeber im quirligen Berlin sein zu dürfen. Beste Grüße, Ihr Team von den H-Hotels Linda Prutz - Online Reputation Manager

01.09.23


94%

From: Rob en Violet van der V.01.09.23

Een prima verblijf waarbij niet opviel dat het hotel meer dan goed bezet was. Zeer stil. Pas bij het ontbijt zagen we dat het druk was.
  • Room
    80 / 100
  • Location
    100 / 100
  • Cleanliness
    100 / 100
  • Breakfast
    100 / 100
  • Restaurant
    80 / 100
  • Price
    100 / 100
  • Service
    100 / 100
  • Wifi / WLAN
    100 / 100
Dear Rob, We appreciate your kind review confirming the positive impressions of your recent stay at our H2 Hotel. It always is a pleasure to receive nice and constructive feedbacks like yours which we can share with our dedicated team. Surely your comment will serve as an encouragement to all of us as we strive to continuously improve the quality of our service features and conveniences. We hope your next visit will be just as pleasant as the previous one and we look forward to meet again. Sincerely, Your team from the H-Hotels Linda Prutz - Online Reputation Manager

01.09.23


90%

From: anonymous01.09.23

  • Room
    80 / 100
  • Location
    100 / 100
  • Cleanliness
    100 / 100
  • Breakfast
    100 / 100
  • Price
    80 / 100
  • Service
    100 / 100
  • Wifi / WLAN
    60 / 100
Lieber Gast, herzlichen Dank für Ihren Aufenthalt und die super Bewertung. Wie schön, dass Sie sich vom tollen Komfort unseres modernen Hauses, sowie vom gastorientierten Service unseres freundlichen Teams überzeugen konnten und wir Ihnen eine erholsame Zeit in bester zentraler Lage ermöglichten. Um Sie sogar noch mehr zu begeistern, würden wir uns über ein baldiges Wiedersehen sehr freuen. Beste Grüße aus Berlin, Ihr Team von den H-Hotels Linda Prutz - Online Reputation Manager

01.09.23


96%

From: anonymous01.09.23

  • Room
    100 / 100
  • Location
    100 / 100
  • Cleanliness
    80 / 100
  • Price
    100 / 100
  • Service
    100 / 100
  • Wifi / WLAN
    100 / 100
Lieber Gast, herzlichen Dank für die Mühe, Ihren Aufenthalt in unserem H2 Hotel so fantastisch zu bewerten. Wie schön, dass unsere Annehmlichkeiten in vollem Umfang überzeugten und Sie eine wunderbare Zeit bei uns in tollem Ambiente verbrachten. Hoffentlich dürfen wir Sie schon bald wieder einmal willkommen heißen und erneut begeistern. Mit besten Grüßen, Ihr Team von den H-Hotels Linda Prutz - Online Reputation Manager

01.09.23


100%

From: anonymous01.09.23

Ser gut
  • Room
    100 / 100
  • Location
    100 / 100
  • Cleanliness
    100 / 100
  • Breakfast
    100 / 100
  • Price
    100 / 100
  • Service
    100 / 100
  • Wifi / WLAN
    80 / 100
Lieber Gast, für die fantastische Bewertung und das wunderbare Feedback, resultierend aus den positiven Eindrücken Ihres Aufenthaltes in unserem Hotel, danken wir Ihnen von Herzen. Toll, dass wir Ihren Vorstellungen entsprochen haben und Sie eine super Zeit bei uns verbrachten. Schon heute freuen wir uns auf ein Wiedersehen. Beste Grüße, Ihr Team von den H-Hotels Linda Prutz - Online Reputation Manager

01.09.23


88%

From: Raquel R.31.08.23

En general experiencia agradable. La habitación estaba en una planta con unas vistas muy bonitas a la ciudad. El personal muy correcto y la limpieza también. El hotel es muy céntrico y además está muy cerca de estaciones de transporte público. Zona muy agradable también.
  • Room
    100 / 100
  • Location
    100 / 100
  • Cleanliness
    100 / 100
  • Breakfast
    80 / 100
  • Restaurant
    80 / 100
  • Price
    80 / 100
  • Service
    80 / 100
  • Wifi / WLAN
    100 / 100
Dear Raquel, Many thanks for sharing a lovely review of your recent abidance with us and our future guests. We are happy that our modern comfort met your expectations and made your stay enjoyable. Please come back soon for another pleasant time at the H2 Hotel in the heart of Berlin. Sincerely, Your team from the H-Hotels Linda Prutz - Online Reputation Manager

31.08.23


100%

From: Gian Marco B.31.08.23

Hotel che risponde ad ogni esigenza, ubicato in una zona perfetta e servizio ottimale per una stanza eccellente. Ottima esperienza
  • Room
    100 / 100
  • Location
    100 / 100
  • Cleanliness
    100 / 100
  • Price
    100 / 100
  • Service
    100 / 100
Dear Gian Marco, Many thanks for sharing your awesome review with us and our future guests. We are delighted that you had such a wonderful time at our hotel and appreciated our advantages just as much as our warm hospitality. Please recommend us to your friends and come back soon for another memorable stay in the heart of Berlin. Sincerely, Your team from the H-Hotels Linda Prutz - Online Reputation Manager

31.08.23


91%

From: Ivo K.31.08.23

Zeer fijn hotel, vriendelijk personeel, mooie kamer, lekker eren, alleen soms een beetje prijzig in de Hub.
  • Room
    100 / 100
  • Location
    100 / 100
  • Cleanliness
    100 / 100
  • Breakfast
    100 / 100
  • Restaurant
    60 / 100
  • Price
    80 / 100
  • Service
    100 / 100
  • Wifi / WLAN
    80 / 100
Dear Ivo, Many thanks for leaving us and our future guests a great review. We are happy about your kind feedback confirming the positive impressions of your comfortable and pleasant stay at our hotel. Hopefully we can welcome you back again someday for another enjoyable abidance with us. Sincerely, Your team from the H-Hotels Linda Prutz - Online Reputation Manager

31.08.23


93%

From: anonymous31.08.23

Perfekte Adresse mitten in Berlin. Preis Leistung ist top
  • Room
    100 / 100
  • Location
    80 / 100
  • Cleanliness
    100 / 100
  • Breakfast
    80 / 100
  • Price
    100 / 100
  • Service
    80 / 100
  • Wifi / WLAN
    100 / 100
Lieber Gast, vielen Dank, dass Sie nach Ihrer Heimkehr an uns gedacht haben und Ihren Aufenthalt so super einschätzten. Toll, dass die Zeit in unserem Hause für Sie angenehm war und Sie solch positive Eindrücke sammeln konnten. Schon heute freuen wir uns auf ein Wiedersehen, wo wir Sie erneut begeistern möchten. Herzliche Grüße, Ihr Team von den H-Hotels Linda Prutz - Online Reputation Manager

31.08.23


92%

From: anonymous31.08.23

  • Room
    80 / 100
  • Location
    100 / 100
  • Cleanliness
    100 / 100
  • Price
    80 / 100
  • Service
    100 / 100
  • Wifi / WLAN
    100 / 100
Dear guest, We are grateful for your super rating and happy to know that your stay at our hotel was associated with delightful impressions. Hopefully we can welcome you back again someday for another enjoyable abidance with us in the heart of Berlin. Best regards, Your team from the H-Hotels // Linda Prutz - Online Reputation Manager

31.08.23


100%

From: Vanesa Romina S.31.08.23

Moderno, cómodo y práctico
  • Room
    100 / 100
  • Location
    100 / 100
  • Cleanliness
    100 / 100
  • Breakfast
    100 / 100
  • Price
    100 / 100
  • Service
    100 / 100
  • Wifi / WLAN
    100 / 100
Dear Vanesa Romina, Thanks a million for taking the time to share your awesome review. We are delighted that you enjoyed a pleasant abidance at our hotel and appreciated our conveniences just as much as our warm hospitality. Your feedback is a super motivation for our entire team as it confirms that our daily efforts bring memorable experiences. We already look forward to your next visit. Best regards, Your team from the H-Hotels Linda Prutz - Online Reputation Manager

31.08.23


Our Customer Satisfaction Index
87%

Based on 2791 ratings

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What is the Customer Satisfaction Index?

The Customer Satisfaction Index offers an average rating based on all guest feedback. It therefore shows you how happy the customers are with the business. 100% represents the highest possible score.

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