H2 Hotel Berlin-Alexanderplatz - Official website
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Reviews: H2 Hotel Berlin Alexanderplatz

Find out what guests think of the H2 Hotel Berlin Alexanderplatz.

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Evaluation overview: What our guests say about the H2 Hotel Berlin-Alexanderplatz

Overall rating from 2797 evaluations

Our latest ratings:
2115 evaluations, show
603 evaluations, show
66 evaluations, show
9 evaluations, show
4 evaluations, show
Guest statements:

843 guests said „Very rich breakfast

1273 guests said „Perfect location

1047 guests said „Appealing rooms

1069 guests said „Great price

1172 guests said „Very courteous staff

Detailed evaluations

Overall

Room

Location

Cleanliness

Service

Breakfast

Restaurant

Bar

Wellness / Spa

Fitness / Sport

Conference / Banquet

Availability of our customer service

Quality of Food

Reservation

Friendliness and flexibility of staff

Competence / Consulting

General experience during your stay

Wine selection

Entertainment

Staff competence

Variety and quality of food and beverages

Massages / treatments

Medical Care / Medical Treatment

Check-in Process

Golf course

How would you rate your overall experience?

Vehicle

Childcare

Wifi / WLAN

Private Beach

Beach

Comfort

Food

Pool

Value for Money

Ambiance

Apartment

Amenities

LS1 - Overall Experience

Reception

Hospitality

CES - Check-in

CES - Check-out

Family

CES Registration

CES Complaint

CES Online-booking

Quality of menus

Variety of menus

Atmosphere

CES Covid 19 measures

CES Booking

Sustainability

Parking Accesibility

Sommelier

Digital tools

Casino

Shuttle Service

Laundry Service

Spa treatments

Kids Pool

Tennis Court

Padel Court

Playground

Room Equipment and Comfort

Concierge

Accommodation

Quality of the treatments

Therapeutic activities

Bathroom

Activity & HELIOSPA

Environment

CES Ease of service usage

Exclusivity

Sleep quality

Time saving

Added value

e-reputation

Price

Staff

Price

WiFi / WLAN

WiFi / WLAN


83%

From: anonymous26.10.23

  • Room
    80 / 100
  • Location
    80 / 100
  • Cleanliness
    80 / 100
  • Breakfast
    100 / 100
  • Price
    80 / 100
  • Service
    80 / 100
  • Wifi / WLAN
    80 / 100
Lieber Gast, für Ihren Aufenthalt und die daraus resultierende gute Bewertung danken wir Ihnen. Wie schön, dass Sie eine angenehme Zeit in unserem Hause verbringen konnten und unsere Annehmlichkeiten Ihren Geschmack trafen. Hoffentlich dürfen wir bald wieder einmal Ihr Gastgeber in Berlin sein, um Sie dann vollständig von unserem tollen Qualitätsniveau und den super Serviceleistungen unseres Teams zu überzeugen. Beste Grüße, Ihr Team von den H-Hotels Linda Prutz - Online Reputation Manager

26.10.23


100%

From: Dewandre26.10.23

  • Room
    100 / 100
  • Location
    100 / 100
  • Cleanliness
    100 / 100
  • Breakfast
    100 / 100
  • Price
    100 / 100
  • Service
    100 / 100
  • Wifi / WLAN
    100 / 100
Dear guest, We are grateful for your brilliant rating which is confirming the delightful impressions of your recent stay at our H2 Hotel. How lovely to know that you had such a pleasant time with us. Please recommend us to your friends and come back again someday for another wonderful abidance in nice ambience as well as convenient location. Best regards, Your team from the H-Hotels Linda Prutz - Online Reputation Manager

26.10.23


83%

From: anonymous25.10.23

  • Room
    80 / 100
  • Location
    100 / 100
  • Cleanliness
    100 / 100
  • Breakfast
    60 / 100
  • Price
    60 / 100
  • Service
    80 / 100
  • Wifi / WLAN
    80 / 100
Lieber Gast, vielen Dank für Ihre gute Bewertung, resultierend aus den überwiegend positiven Eindrücken Ihres Aufenthaltes. Wie schön, dass Ihre Zeit in unserem H2 Hotel angenehm war und unsere Annehmlichkeiten überzeugten. Wir würden uns freuen, auch während Ihres nächsten Besuches in Berlin Ihr Gastgeber sein zu dürfen. Beste Grüße, Ihr Team von den H-Hotels Linda Prutz - Online Reputation Manager

25.10.23


88%

From: Judith25.10.23

Very good
  • Room
    100 / 100
  • Location
    100 / 100
  • Cleanliness
    100 / 100
  • Breakfast
    60 / 100
  • Restaurant
    80 / 100
  • Price
    80 / 100
  • Service
    100 / 100
  • Wifi / WLAN
    100 / 100
Dear Judith, Thanks a lot for posting a lovely review of your recent stay at our modern city hotel. We are happy about your kind words confirming your pleasant time with us and we would be pleased to welcome you back again someday for another enjoyable abidance. Sincerely, Your team from the H-Hotels Linda Prutz - Online Reputation Manager

25.10.23


91%

From: anonymous25.10.23

Muy buena experiencia
  • Room
    80 / 100
  • Location
    100 / 100
  • Cleanliness
    100 / 100
  • Breakfast
    100 / 100
  • Restaurant
    80 / 100
  • Price
    80 / 100
  • Service
    80 / 100
  • Wifi / WLAN
    40 / 100
Dear guest, Thanks a lot for posting a great review of your recent abidance at our H2 Hotel Berlin. We appreciate your lovely words which are confirming your positive experiences and we look forward to meet again for another enjoyable stay. Kind regards, Your team from the H-Hotels Linda Prutz - Online Reputation Manager

25.10.23


97%

From: Ani25.10.23

  • Room
    80 / 100
  • Location
    100 / 100
  • Cleanliness
    100 / 100
  • Breakfast
    100 / 100
  • Restaurant
    100 / 100
  • Price
    100 / 100
  • Service
    100 / 100
  • Wifi / WLAN
    100 / 100
Dear Ani, Thanks a million for giving your abidance at our H2 Hotel such a great rating confirming your delightful impressions and appreciation for our daily efforts. We hope that we can welcome you back again someday and enable your next stay just as pleasant. Best regards, Your team from the H-Hotels Linda Prutz - Online Reputation Manager

25.10.23


86%

From: Kerstin25.10.23

Ich war zufrieden und habe mich wohl gefühlt. Das Frühstück war lecker und reichhaltig. Die Mitarbeitenden war ausnahmslos sehr nett!
  • Room
    80 / 100
  • Location
    100 / 100
  • Cleanliness
    80 / 100
  • Breakfast
    80 / 100
  • Price
    80 / 100
  • Service
    100 / 100
  • Wifi / WLAN
    20 / 100
Liebe Kerstin, vielen Dank für die super Bewertung Ihres Aufenthaltes in unserem Hause. Diese ist für uns ein toller Beweis, dass unser moderner Komfort, sowie die herzliche Umgangsform all unserer Kollegen von unseren Gästen sehr geschätzt werden. Für die Unannehmlichkeiten, in Bezug auf das instabile W-Lan in Ihrem Zimmer, entschuldigen wir uns hingegen in aller Form und versichern Ihnen dies zu prüfen, da es sehr untypisch ist. Hoffentlich dürfen wir eines Tages erneut Ihr Gastgeber in Berlin sein und Sie noch mehr begeistern. Beste Grüße, Ihr Team von den H-Hotels Linda Prutz - Online Reputation Manager

25.10.23


86%

From: Monica24.10.23

  • Room
    80 / 100
  • Location
    100 / 100
  • Cleanliness
    100 / 100
  • Breakfast
    80 / 100
  • Price
    80 / 100
  • Service
    80 / 100
  • Wifi / WLAN
    100 / 100
Dear Monica, We are grateful for your super rating and happy to know that your stay at our hotel was associated with delightful impressions. Actually there should be shampoo in each room and we are sorry that our cleaning team obviously forgot to replace it. As a matter of course we will consult our colleagues and hopefully we can welcome you back again someday for another enjoyable abidance with us in the heart of Berlin. Best regards, Your team from the H-Hotels // Linda Prutz - Online Reputation Manager

24.10.23


94%

From: Carla24.10.23

We hebben leuke twee dagen gehad bij de hotel. Alles is gewoon dichtbij.
  • Room
    80 / 100
  • Location
    100 / 100
  • Cleanliness
    80 / 100
  • Breakfast
    100 / 100
  • Restaurant
    100 / 100
  • Price
    100 / 100
  • Service
    100 / 100
  • Wifi / WLAN
    100 / 100
Dear Carla, Thanks a lot for staying with us and for sharing your lovely thoughts. We are happy that you enjoyed your time at our modern hotel in best central location and we look forward to enable your future visit just as delightful. Sincerely, Your team from the H-Hotels Linda Prutz - Online Reputation Manager

24.10.23


100%

From: Angermund L.24.10.23

alles soweit opk
  • Room
    100 / 100
  • Location
    100 / 100
  • Cleanliness
    100 / 100
  • Price
    100 / 100
  • Service
    100 / 100
  • Wifi / WLAN
    60 / 100
Lieber Gast, tausend Dank für Ihre Mühe, unser Haus so hervorragend zu bewerten. Wir freuen uns über Ihr tolles Feedback und sind begeistert, dass Sie eine solch erholsame Zeit bei uns verbringen konnten. Hoffentlich dürfen wir Sie schon bald wieder einmal als unseren geschätzten Gast willkommen heißen. Beste Grüße, Ihr Team von den H-Hotels Linda Prutz - Online Reputation Manager

24.10.23


88%

From: Thomas24.10.23

  • Room
    80 / 100
  • Location
    100 / 100
  • Cleanliness
    100 / 100
  • Price
    60 / 100
  • Service
    100 / 100
  • Wifi / WLAN
    100 / 100
Lieber Thomas, vielen Dank für die super Bewertung Ihres Aufenthaltes. Diese ist für uns ein toller Beweis, dass der moderne Komfort unseres Hauses, sowie die herzliche Umgangsform all unserer Kollegen von unseren Gästen sehr geschätzt werden. Schon heute freuen wir uns auf Ihren nächsten Besuch, wo wir Sie aufs Neue begeistern möchten. Beste Grüße aus Berlin, Ihr Team von den H-Hotels Linda Prutz - Online Reputation Manager

24.10.23


90%

From: anonymous24.10.23

Satisfied
  • Room
    100 / 100
  • Location
    100 / 100
  • Cleanliness
    100 / 100
  • Breakfast
    80 / 100
  • Price
    80 / 100
  • Service
    80 / 100
  • Wifi / WLAN
    100 / 100
Dear guest, Many thanks for your kind review. We are happy that your stay at our hotel was comfortable and our conveniences appreciated. Please come back again someday for another pleasant and enjoyable abidance with us in best central location. Best regards, Your team from the H-Hotels Linda Prutz - Online Reputation Manager

24.10.23


100%

From: Zsolt24.10.23

Mindenkinek ajánlom, aki megfizethető, kulturált szállást szeretne egy városlátogatáshoz.
  • Room
    100 / 100
  • Location
    100 / 100
  • Cleanliness
    100 / 100
  • Breakfast
    100 / 100
  • Price
    100 / 100
  • Service
    100 / 100
  • Wifi / WLAN
    100 / 100
Dear guest, Thanks a million for sharing such a lovely feedback with us and our future guests. We couldn’t be happier about the fact that our excellent service as well as conveniences met your expectations and made your stay delightful. Please come back soon for another pleasant abidance with us in the city center of Berlin. Warm regards, Your team from the H-Hotels Linda Prutz - Online Reputation Manager

24.10.23


100%

From: anonymous23.10.23

I would highly recommend this hotel to anyone who wants affordable but also nice hotel close to the center.
  • Room
    100 / 100
  • Location
    100 / 100
  • Cleanliness
    100 / 100
  • Breakfast
    100 / 100
  • Price
    100 / 100
  • Service
    100 / 100
  • Wifi / WLAN
    100 / 100
Dear guest, Many thanks for rewarding us with such a kind review. It was our pleasure to have satisfied your expectations of a pleasant stay as we love giving our very best to provide an excellent service. Please come back again someday and re-experience our great comfort as well as warm hospitality. Best regards, Your team from the H-Hotels Linda Prutz - Online Reputation Manager

23.10.23


100%

From: Tricia23.10.23

Excellent. Would stay here again!
  • Room
    100 / 100
  • Location
    100 / 100
  • Cleanliness
    100 / 100
  • Breakfast
    100 / 100
  • Price
    100 / 100
  • Service
    100 / 100
  • Wifi / WLAN
    100 / 100
Dear Tricia, We couldn't be happier about the fact that the positive impressions of your recent stay made you share such a wonderful review. How lovely to know that you enjoyed a pleasant time with us and experienced great service as well as warm hospitality. Please come back someday and allow us to enable your next abidance just as delightful. Sincerely, Your team from the H-Hotels Linda Prutz - Online Reputation Manager

23.10.23


93%

From: Arletta23.10.23

Alles in einem ist das Hotel sehr empfehlenswert. Wer einen gemütlichen Morgen mit ruhigem Frühstück sucht, ist hier falsch. Die Lage ist aber wirklich perfekt zum Erkunden der Stadt.
  • Room
    80 / 100
  • Location
    100 / 100
  • Cleanliness
    100 / 100
  • Breakfast
    80 / 100
  • Price
    100 / 100
  • Service
    100 / 100
  • Wifi / WLAN
    80 / 100
Liebe Arletta, herzlichen Dank, dass Sie sich nach Ihrer Heimkehr Zeit nahmen, die positiven Eindrücke Ihres Aufenthaltes mit uns und unseren zukünftigen Gästen zu teilen. Wir wissen Ihr freundliches Feedback, sowie die tolle 93% Bewertung zu schätzen und hoffen, eines Tages erneut Ihr Gastgeber im quirligen Berlin sein zu dürfen. Beste Grüße, Ihr Team von den H-Hotels Linda Prutz - Online Reputation Manager

23.10.23


96%

From: anonymous23.10.23

  • Room
    100 / 100
  • Location
    100 / 100
  • Cleanliness
    100 / 100
  • Breakfast
    80 / 100
  • Price
    100 / 100
  • Service
    100 / 100
  • Wifi / WLAN
    100 / 100
Dear guest, Thanks a million for rewarding us with such an amazing rating. How lovely to know that our excellent service as well as warm hospitality satisfied your expectations and made your stay delightful. We look forward to welcome you back again soon for another brilliant abidance in modern ambience and great location. Kind regards, Your team from the H-Hotels Linda Prutz - Online Reputation Manager

23.10.23


100%

From: Jayesh K.23.10.23

  • Room
    100 / 100
  • Location
    100 / 100
  • Cleanliness
    100 / 100
  • Price
    100 / 100
  • Service
    100 / 100
  • Wifi / WLAN
    100 / 100
Dear Jayesh, Many thanks for choosing our hotel for your recent trip to Berlin. Regarding to your amazing rating we are delighted that you enjoyed a very pleasant time with us and experienced an attentive service throughout. Please come back soon for another memorable abidance in warm atmosphere and great central location. Best regards, Your team from the H-Hotels Linda Prutz - Online Reputation Manager

23.10.23


90%

From: anonymous23.10.23

  • Room
    100 / 100
  • Location
    100 / 100
  • Cleanliness
    80 / 100
  • Breakfast
    60 / 100
  • Price
    100 / 100
  • Service
    100 / 100
  • Wifi / WLAN
    100 / 100
Lieber Gast, ein großes Dankeschön für diese super Bewertung! Toll, dass unser modernes H2 Hotel bei Ihnen einen positiven Eindruck hinterlassen hat. Hoffentlich haben wir bald wieder einmal die Gelegenheit, Sie von uns zu begeistern. Wir freuen uns auf ein Wiedersehen! Herzlichst, Ihr Team von den H-Hotels Linda Prutz - Online Reputation Manager

23.10.23


93%

From: John f.23.10.23

Comfortable , friendly, great value accommodation
  • Room
    80 / 100
  • Location
    80 / 100
  • Cleanliness
    100 / 100
  • Breakfast
    100 / 100
  • Price
    100 / 100
  • Service
    100 / 100
  • Wifi / WLAN
    80 / 100
Dear John, Thanks a lot for posting a super review of your recent stay at our H2 Hotel. We are happy about your kind words confirming your appreciation for our conveniences and daily efforts which made your abidance delightful. Please visit us again someday and enjoy another pleasant time in nice ambience and great atmosphere. Best wishes, Your team from the H-Hotels Linda Prutz - Online Reputation Manager

23.10.23


Our Customer Satisfaction Index
87%

Based on 2797 ratings

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What is the Customer Satisfaction Index?

The Customer Satisfaction Index offers an average rating based on all guest feedback. It therefore shows you how happy the customers are with the business. 100% represents the highest possible score.

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