Reviews: H2 Hotel Berlin Alexanderplatz
Find out what guests think of the H2 Hotel Berlin Alexanderplatz.
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Evaluation overview: What our guests say about the H2 Hotel Berlin-Alexanderplatz
Overall rating from 2822 evaluations
Guest statements:
843 guests said „Very rich breakfast”
1273 guests said „Perfect location”
1047 guests said „Appealing rooms”
1069 guests said „Great price”
1172 guests said „Very courteous staff”
76%
Più che positivo, camera piccola ma funzionale, buona posizione
- Room80 / 100
- Location80 / 100
- Cleanliness80 / 100
- Breakfast60 / 100
- Price80 / 100
- Service80 / 100
Dear Pier Luigi,
Thank you for having stayed at our H2 Hotel and for bringing your experiences to our attention. We are grateful for your 8.0 rating and glad to know that generally you enjoyed your time with us. However we regret that our breakfast didn't fully meet your expectations. In addition to sweet spread like jam as well as chocolate we actually do offer yeast braid which is similar to Brioche and intended to replace croissants or cake. We are sorry that it didn't please your claim for pastries and we will forward your notes to our head chef. Hopefully we can welcome you back again someday and fully win you with our great advantages.
Best regards,
Your team from the H-Hotels //
Linda Prutz - Online Reputation Manager
27.04.23
62%
Regular
- Room60 / 100
- Location80 / 100
- Cleanliness80 / 100
- Breakfast60 / 100
- Restaurant60 / 100
- Price60 / 100
- Service80 / 100
Dear Luis,
Thanks for having stayed at our hotel and for taking the time to bring your thoughts to our attention. We deeply regret your uncomely impressions regarding to some of our colleagues who didn't meet your idea of guest oriented and friendly service attitude. Please rest assured that bearish or impolite behavior certainly isn't the usual case and our entire team generally appreciated for their kindness. To make sure it stays that way we will hold an appropriate consultation internally. Hopefully you will give us another opportunity to convince you of our common warm hospitality during a future visit.
Best regards,
Your team from the H-Hotels //
Linda Prutz - Online Reputation Manager
27.04.23
77%
- Room60 / 100
- Location100 / 100
- Cleanliness100 / 100
- Breakfast40 / 100
- Restaurant60 / 100
- Price80 / 100
- Service100 / 100
Dear Mehmet,
Thank you for staying at our hotel and for bringing your experiences to our attention. We are thankful for your good rating and glad to know that you had a pleasant abidance with us overall. At the same time we regret that our otherwise popular breakfast wasn't to your full satisfaction. To help improving our quality and selection we would have liked to know what we can do in your opinion to make it more enjoyable. Hopefully you will give us another opportunity to be your host and enhance your impressions.
Best regards,
Your team from the H-Hotels //
Linda Prutz - Online Reputation Manager
25.04.23
68%
- Room60 / 100
- Location80 / 100
- Cleanliness60 / 100
- Breakfast80 / 100
- Restaurant60 / 100
- Price60 / 100
- Service60 / 100
Dear guest,
Thank you for rating on your recent stay at our H2 Hotel. We are glad that most of our conveniences met your expectations and made your abidance overall enjoyable. It is our objective though to please our guest’s prospects to the fullest and we are sorry not to have managed to reach yours in every aspect. Therefore we hope for another opportunity to be your host and improve your impressions.
Sincerely,
Your team from the H-Hotels //
Linda Prutz - Online Reputation Manager
25.04.23
73%
I have been in this hotel before and it was much better, because I used to like this hotel for clean rooms and good location. Now it is only a location...
- Room80 / 100
- Location100 / 100
- Cleanliness40 / 100
- Restaurant60 / 100
- Price60 / 100
- Service100 / 100
Dear Aiste,
Thank you for your loyalty and constructive review. We are glad that you always enjoyed being our guest and appreciated the attentive service of our obliging team. Therefore we deeply regret that this time not everything was to your satisfaction and we kindly ask you to accept our apologies for mentioned inconveniences which as you know are not regular. We assure you to discuss your notes with our cleaning team to get back to our usual neatness and quality level. Next time we would like to prove our common excellent hospitality you are used to and hope to meet again soon.
Best regards,
Your team from the H-Hotels //
Linda Prutz - Online Reputation Manager
24.04.23
66%
Kann man mal machen
- Room60 / 100
- Location80 / 100
- Cleanliness80 / 100
- Breakfast60 / 100
- Price40 / 100
- Service80 / 100
Lieber Herr Leppin,
für Ihren Aufenthalt und die Zeit, welche Sie sich für Ihre Bewertung nahmen, möchten wir uns bei Ihnen bedanken. Bezugnehmend auf Ihre vergebenen 67% sind wir froh, dass Ihre positiven Eindrücke überwogen und Sie sich insgesamt bei uns wohl gefühlt haben. Schade nur, dass wir Sie nicht in jeglicher Hinsicht vom Qualitätsniveau unseres modernen Hauses überzeugen konnten und von Ihnen keine weiteren Hinweise dafür bekamen, was wir hätten besser machen können. Während Ihres nächsten Aufenthaltes möchten wir Ihnen beweisen, dass Sie sich bei uns im H2 Hotel Berlin Alexanderplatz rundum wohl fühlen können und hoffen auf ein Wiedersehen.
Mit besten Grüßen,
Ihr Team von den H-Hotels //
Linda Prutz - Online Reputation Manager
24.04.23
80%
- Room80 / 100
- Location100 / 100
- Cleanliness80 / 100
- Breakfast60 / 100
- Price80 / 100
- Service80 / 100
Dear guest,
We are grateful for your good rating and glad to know that your recent stay at our H2 Hotel was associated with mostly positive impressions. Please come back again someday and allow us to enable your future abidance even more delightful.
Warm regards,
Your team from the H-Hotels //
Linda Prutz - Online Reputation Manager
23.04.23
80%
Pulito ed in posizione ottima.
- Room60 / 100
- Location100 / 100
- Cleanliness100 / 100
- Breakfast60 / 100
- Price80 / 100
- Service80 / 100
Dear guest,
Thank you for your good rating and kind feedback. We are happy that you enjoyed your stay at our hotel in convenient location and appreciated our amenities. Please come back again someday and allow us to even improve your impressions.
Best regards,
Your team from the H-Hotels //
Linda Prutz - Online Reputation Manager
22.04.23
68%
It was close to the DB and a big Bierstube, so the location is good. But the rooms, and the service was not so good.
- Room80 / 100
- Location60 / 100
- Cleanliness80 / 100
- Breakfast60 / 100
- Restaurant60 / 100
- Price80 / 100
- Service60 / 100
Dear Sissel,
First of all we would like to thank you for choosing our hotel for your trip to Berlin. Your meaningful words are very much appreciated and we are inconsolable for what happened especially since we never had a similar situation before. Actually the ants came from outside and we have immediately initiated several preparations to get rid of them. Your room was shut down instantaneous and a specialized company was commissioned. Furthermore we regret that our breakfast didn't fully meet your expectations although we do offer boilded as well as scrambled eggs and typical german meat balls instead of bacon. Again we apologize for the uncomely experiences and we hope you will visit us again in the future for a more delightful time.
Thank you.
Your team from the H-Hotels //
Linda Prutz - Online Reputation Manager
21.04.23
80%
- Room60 / 100
- Location100 / 100
- Cleanliness80 / 100
- Breakfast80 / 100
- Price80 / 100
- Service80 / 100
Dear Dani,
Thank you for choosing our H2 Hotel for your recent stay in Berlin and for giving us a good rating. We are happy that your positive impressions prevailed and that you enjoyed a pleasant time with us. During your next abidance we would like to fully convince you of our great hospitality and hope to meet again someday.
Sincerely,
Your team from the H-Hotels //
Linda Prutz - Online Reputation Manager
19.04.23
80%
Good choise if you're interested to be In the center
- Room80 / 100
- Location100 / 100
- Cleanliness80 / 100
- Breakfast60 / 100
- Price60 / 100
- Service100 / 100
Dear Dimitris,
Thanks a lot for posting a kind review of your recent stay confirming your appreciation for our conveniences and amenities. We are glad that your positive impressions prevailed and that your time with us was enjoyable. Please come back again someday and allow us to convince you of our great quality level in every way.
Sincerely,
Your team from the H-Hotels //
Linda Prutz - Online Reputation Manager
19.04.23
76%
- Room80 / 100
- Location100 / 100
- Cleanliness80 / 100
- Price60 / 100
- Service80 / 100
Dear Mariateresa,
We are grateful for your good rating which confirms the overall positive impressions of your recent stay with us. It was our pleasure to have satisfied your expectations in most ways and we hope to welcome you back again soon for an even more enjoyable time.
Kind regards,
Your team from the H-Hotels //
Linda Prutz - Online Reputation Manager
19.04.23
68%
La verdad que por el precio la habitación era pequeña, 4 literas para una familia resultaba un poco agobiante. El parking no tiene capacidad suficiente para todos los huespedes y el parking alternativo que ofrecen queda lejos del alojamiento
- Room40 / 100
- Location80 / 100
- Cleanliness80 / 100
- Price60 / 100
- Service80 / 100
Dear Juan Carlos,
Thank you for reviewing your stay experiences at our modern H2 Hotel. We are very sorry that the size of your quadruple room didn't meet your expectations although a detailed description of our family rooms including pictures can be found on our homepage and various other online booking portals. For your future visit we would like to recommend booking 2 rooms with adjoining door for more space or otherwise one of the beautiful and spacious suites at our adjoining H4 Hotel. Furthermore we regret that you found the alternative car park which is about 3 minutes walking distance from us to be too far away. Still we hope to meet again someday at one of our H-Hotels in Berlin to improve your impressions.
Sincerely,
Your team from the H-Hotels //
Linda Prutz - Online Reputation Manager
17.04.23
80%
I was here before and the inly thing I missed, was the welcome message on the screen of TV - first time when I was here I was welcomed this way and it was a thing to remember.
- Room80 / 100
- Location80 / 100
- Cleanliness60 / 100
- Breakfast80 / 100
- Restaurant80 / 100
- Price80 / 100
- Service100 / 100
Dear guest,
Thank you for giving your recent stay a nice review. We are glad that you had a pleasant time with us and liked our great advantages. Your hints also are appreciated and will be considered. Please accept our apologies for the inconveniences and visit us again someday for a more enjoyable abidance.
Kind regards,
Your team from the H-Hotels //
Linda Prutz - Online Reputation Manager
16.04.23
63%
- Room60 / 100
- Location80 / 100
- Cleanliness80 / 100
- Breakfast40 / 100
- Price40 / 100
- Service60 / 100
Dear Crister,
Thank you for your time to rate on your recent stay at our hotel. What a pity that we couldn't fully convince you of the great comfort and service features our H2 Hotel generally is appreciated for. To help improving ourselves we would have liked to know what we can do in your opinion to enhance our quality level. The satisfaction of our guests is our highest priority and an extensive feedback important for us to aspire accordingly improvements. Hopefully you will give us another opportunity to change your point of view and convince you of our excellent hospitality in every way.
Best regards,
Your team from the H-Hotels //
Linda Prutz - Online Reputation Manager
16.04.23
76%
For location the price was reasonable. But wouldn’t recommend or stay again if visiting Berlin.
- Room80 / 100
- Location80 / 100
- Cleanliness100 / 100
- Breakfast60 / 100
- Price80 / 100
- Service60 / 100
Dear guest,
Thank you for your recent stay and for sharing your online review. Even though not everything was to your satisfaction we are still glad to have enabled your abidance overall enjoyable. We hope for another opportunity to improve your impressions and win you with our great advantages during a future visit.
Sincerely,
Your team from the H-Hotels //
Linda Prutz - Online Reputation Manager
16.04.23
80%
Goed
- Room80 / 100
- Location80 / 100
- Cleanliness80 / 100
- Breakfast80 / 100
- Price80 / 100
- Service100 / 100
Dear guest,
thanks for giving your recent stay at our hotel a good 80% rating. We are glad to have satisfied your expectations and provided you a pleasant time. Hopefully we can welcome you back again someday to fully convince you of our excellent service features and warm hospitality.
Best regards,
Your team from the H-Hotels //
Linda Prutz - Online Reputation Manager
15.04.23
80%
Molto buono ma con alcuni margini di miglioramento
- Room60 / 100
- Location80 / 100
- Cleanliness60 / 100
- Breakfast100 / 100
- Price80 / 100
- Service100 / 100
Dear Barbara,
Thanks a lot for choosing our hotel for your recent trip to Berlin and for sharing your impressions. Regarding to your kind words and good rating we are glad that apart from mentioned inconveniences which we regret your stay with us was pleasant overall. Please be assured that your meaningful feedback will be discussed with our cleaning team to improve their service features and we apologize for the occurred discomfort. Hoping to welcome you back again someday for a more enjoyable abidance we remain with best regards,
Your team from the H-Hotels //
Linda Prutz - Online Reputation Manager
12.04.23
70%
- Room60 / 100
- Location60 / 100
- Cleanliness100 / 100
- Breakfast60 / 100
- Price60 / 100
- Service80 / 100
Dear Roberto,
Thank you for having stayed at our H2 Hotel and for bringing your experiences to our attention. We are grateful for your 70% rating and glad to know that generally you enjoyed your time with us. However we regret that our breakfast didn't fully meet your expectations. In addition to sweet spread like jam as well as chocolate we actually do offer yeast braid which is similar to Brioche and intended to replace croissants or cake. We are sorry that it didn't please your claim for pastries and we will forward your notes to our head chef. Hopefully we can welcome you back again someday and fully win you with our great advantages.
Best regards,
Your team from the H-Hotels //
Linda Prutz - Online Reputation Manager
11.04.23
80%
Allgemeinen Eindruck ist gut.
- Room60 / 100
- Location100 / 100
- Cleanliness60 / 100
- Breakfast60 / 100
- Price100 / 100
- Service100 / 100
Lieber Gast,
besten Dank für das freundliche Feedback zu Ihren Aufenthaltserfahrungen in unserem H2 Hotel. Wie schön, dass es Ihnen bei uns gefallen hat und Sie überwiegend positive Eindrücke sammelten. Ihre Anmerkungen schätzen wir ebenso sehr und nehmen uns diese zur Optimierung zu Herzen. Bitte entschuldigen Sie die Unannehmlichkeiten und besuchen uns eines Tages erneut, damit wir Sie vollständig für uns gewinnen können.
Beste Grüße,
Ihr Team von den H-Hotels //
Linda Prutz - Online Reputation Manager
11.04.23
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