Reviews: H2 Hotel Berlin Alexanderplatz
Find out what guests think of the H2 Hotel Berlin Alexanderplatz.
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Evaluation overview: What our guests say about the H2 Hotel Berlin-Alexanderplatz
Overall rating from 2820 evaluations
Guest statements:
843 guests said „Very rich breakfast”
1273 guests said „Perfect location”
1047 guests said „Appealing rooms”
1069 guests said „Great price”
1172 guests said „Very courteous staff”
73%
Prima voor een kort bezoek aan Berlijn.
- Room80 / 100
- Location80 / 100
- Cleanliness80 / 100
- Breakfast60 / 100
- Price60 / 100
- Service60 / 100
- Wifi / WLAN40 / 100
Dear Martien,
Thank you for taking the time to review your experiences at the H2 Hotel Berlin Alexanderplatz. With regrets we must realize that your impressions didn’t fully meet your expectations of a pleasant stay and we would like to express our sincere apologies for the mentioned inconveniences. We strive to provide excellent service for every customer and therefore we appreciate your meaningful feedback to find equal solutions for improvements. Please rest assured that we are taking the appropriate measures with our entire team to address the problems and prevent future occurrence. It is our hope that you will give us the opportunity to better serve you during your future stay.
Sincerely,
Your team from the H-Hotels
Linda Prutz - Online Reputation Manager
14.11.23
80%
TUTTO BENE
- Room60 / 100
- Location100 / 100
- Cleanliness60 / 100
- Breakfast100 / 100
- Price80 / 100
- Service100 / 100
- Wifi / WLAN60 / 100
Dear Michele,
We are thankful for your good rating and glad to know that your stay at our modern city hotel was enjoyable. To fully convince you of our warm hospitality and excellent service we would be pleased to welcome you back again someday.
Best regards,
Your team from the H-Hotels
Linda Prutz - Online Reputation Manager
14.11.23
80%
Un buon soggiorno nel complesso
- Room60 / 100
- Location100 / 100
- Cleanliness60 / 100
- Breakfast80 / 100
- Price80 / 100
- Service100 / 100
- Wifi / WLAN100 / 100
Dear guest,
Many thanks for giving your stay impressions a good rating and kind comment. We are glad that you enjoyed your time with us and liked our great amenities. Your hint also is appreciated and will be considered. Hopefully we will meet again someday as we would like to even improve your impressions. Until then we remain with kind regards,
Your team from the H-Hotels
Linda Prutz - Online Reputation Manager
14.11.23
76%
- Room80 / 100
- Location80 / 100
- Cleanliness80 / 100
- Breakfast80 / 100
- Price60 / 100
- Service80 / 100
- Wifi / WLAN60 / 100
Lieber Gast,
wir danken Ihnen für Ihre gute Bewertung und freuen uns, dass die Annehmlichkeiten unseres modernen Hauses Ihren Geschmack trafen. Hoffentlich dürfen wir Sie eines Tages erneut bei uns im H2 Hotel willkommen heißen und noch mehr begeistern.
Beste Grüße aus Berlin,
Ihr Team von den H-Hotels
Linda Prutz - Online Reputation Manager
13.11.23
76%
Price is a little high for the experience
- Room60 / 100
- Location100 / 100
- Cleanliness100 / 100
- Breakfast40 / 100
- Price60 / 100
- Service100 / 100
- Wifi / WLAN80 / 100
Dear Eden,
Thank you for your recent stay and for bringing your impressions to our attention. Regarding to your good 77% rating we are glad that your time with us was enjoyable overall. However we are very sorry for the deficiencies in your room and for the uncomely breakfast situation regarding to the high amount of guests at the same time. Please rest assured that your meaningful notes will be discussed with our responsible colleagues and during your future visit we would like to convince you of our excellent hospitality in every way.
Sincerely,
Your team from the H-Hotels
Linda Prutz - Online Reputation Manager
13.11.23
80%
Piacevole, ci tornerei, peccato per la colazione poco varia
- Room80 / 100
- Location100 / 100
- Cleanliness80 / 100
- Breakfast40 / 100
- Price80 / 100
- Service80 / 100
- Wifi / WLAN80 / 100
Dear Gabriele,
Thank you for having stayed at our H2 Hotel and for bringing your experiences to our attention. We are glad that you overall enjoyed your time with us even though our breakfast didn't fully meet your expectations which we regret. Please rest assured that your meaningful feedback is appreciated and will be discussed with our responsible colleagues. Hopefully we can welcome you back again someday and improve your impressions.
Best regards,
Your team from the H-Hotels
Linda Prutz - Online Reputation Manager
13.11.23
80%
- Room80 / 100
- Location100 / 100
- Cleanliness60 / 100
- Breakfast80 / 100
- Restaurant80 / 100
- Price80 / 100
- Service80 / 100
- Wifi / WLAN60 / 100
Lieber Gast,
wir bedanken uns für Ihren Aufenthalt und Ihre Zeit, unser Haus gut bewertet zu haben. Bezugnehmend auf Ihre vergebenen 80% sind wir froh, dass Sie sich bei uns wohl fühlten und unsere Annehmlichkeiten wertschätzten. Während Ihres nächsten Besuches möchten wir Sie gern vollständig von unserem Qualitätsstandard überzeugen und hoffen auf ein Wiedersehen in Berlin.
Mit besten Grüßen,
Ihr Team von den H-Hotels
Linda Prutz - Online Reputation Manager
12.11.23
73%
A good hotel in a great location . It would benefit from a bar lounge as we visited the Park Inn for this.
- Room60 / 100
- Location100 / 100
- Cleanliness80 / 100
- Breakfast60 / 100
- Price60 / 100
- Service80 / 100
- Wifi / WLAN100 / 100
Dear Elizabeth,
Thank you for rating and commenting on your recent stay at our H2 Hotel. Your feedback is appreciated as it helps continuously improving ourselves. We regret that you couldn't gain better impressions during your abidance and we apologize for the mentioned discomfort as it doesn't reflect our usual norm. Please be assured that we will discuss your points of criticism with our team internally. Why don't you visit the cozy bar at our adjoining H4 Hotel next time you stay with us? Our service team there will be happy to welcome you and serve you a lovely drink or tasty dish. We look forward to enable your future abidance more pleasant.
Sincerely,
Your team from the H-Hotels
Linda Prutz - Online Reputation Manager
07.11.23
63%
We were disappointed that the bedclothes were dirty, they cannot have been changed after the previous guests.
It was also very unpleasant with the sewage smell in the room.
When I complained to lady at the reception, I was told that we could not get a new room, as the hotel was full.
I was given clean bedclothes that I had to change myself.
- Room60 / 100
- Location100 / 100
- Cleanliness20 / 100
- Breakfast60 / 100
- Price80 / 100
- Service60 / 100
- Wifi / WLAN80 / 100
Dear guest,
We work hard each day to meet our quality level and therefore deeply regret that we couldn't fully convince you of the service features our entire H2 Hotel Team generally is appreciated for. Please accept our sincere apologies for the considerable inattention of our housekeeping and rest assured that specified issues really aren’t a usual case. As a matter of course we will not only discuss your meaningful feedback with our responsible colleagues but also use it for internal training purpose to avoid further occurrences. Hopefully we can welcome you back again someday and win you with our common excellent hospitality.
Best regards,
Your team from the H-Hotels
Linda Prutz - Online Reputation Manager
06.11.23
77%
- Room80 / 100
- Location80 / 100
- Cleanliness80 / 100
- Breakfast80 / 100
- Restaurant40 / 100
- Price80 / 100
- Service80 / 100
- Wifi / WLAN80 / 100
Dear guest,
Thank you for choosing our hotel for your recent trip to Berlin and for giving us a good rating. It shows that our daily efforts were appreciated which made your stay overall enjoyable. Next time we would like to fully convince you of our great advantages and hope to welcome you back again.
Best regards,
Your team from the H-Hotels
Linda Prutz - Online Reputation Manager
06.11.23
76%
Buono
- Room60 / 100
- Location100 / 100
- Cleanliness60 / 100
- Breakfast80 / 100
- Price80 / 100
- Service80 / 100
- Wifi / WLAN80 / 100
Dear guest,
Thank you for your time to leave us a kind review of your stay experiences at our hotel. Good to know that you enjoyed being our guest and that most of our amenities were to your satisfaction. We also appreciate your suggestions for improvement which will be considered and we hope to fully convince you of our quality level during your next stay.
Kind regards,
Your team from the H-Hotels
Linda Prutz - Online Reputation Manager
06.11.23
80%
Hyvä ja siisti hotelli, loistavalla sijainnilla. En viettänyt aikaa hotellissa, eikä ole sellainen hotelli. Mutta kaikki oleellinen oli kunnossa.
- Room80 / 100
- Location100 / 100
- Cleanliness80 / 100
- Breakfast60 / 100
- Price80 / 100
- Service80 / 100
- Wifi / WLAN60 / 100
Dear guest,
Thanks a lot for sharing your kind online review. It was our pleasure to have enabled your stay comfortable and overall enjoyable. Next time we would like to fully win you with our super advantages and hope to meet again someday.
Sincerely,
Your team from the H-Hotels
Linda Prutz - Online Reputation Manager
06.11.23
72%
- Room60 / 100
- Location100 / 100
- Cleanliness60 / 100
- Price60 / 100
- Service80 / 100
- Wifi / WLAN60 / 100
Dear guest,
Thank you for staying at our modern hotel and for taking the time to review your experiences. We are glad that you overall enjoyed your abidance with us although we regret that not everything was to your full satisfaction. We kindly ask you to accept our sincere apologies for the deficient tidiness in your room as it certainly isn’t part of our norm quality level and usual neatness. Please be assured that we will consult our head of department to ensure that impeccable cleanliness is given at all times. Hopefully you will give us another opportunity to prove our excellent service features in every aspect during a future visit.
Best regards,
Your team from the H-Hotels
Linda Prutz - Online Reputation Manager
06.11.23
76%
Nett, Freundlich, Gut organisiert, perfekt für einen Kurztrip
- Room80 / 100
- Location80 / 100
- Cleanliness40 / 100
- Breakfast80 / 100
- Price80 / 100
- Service100 / 100
- Wifi / WLAN80 / 100
Lieber Gast,
für Ihre zusammenfassende Bewertung sind wir Ihnen dankbar und freuen uns, dass Sie sich in unserem Hause insgesamt wohl fühlten. Schade nur, dass Sie Ihr Zimmer nicht in einwandfreien Zustand vorfanden. Für unsere Kollegen vom Housekeeping, welche nicht mit den üblichen Serviceleistungen punkten konnten, wofür sie in der Regel sehr geschätzt werden, möchten wir uns daher aufrichtig entschuldigen. Bitte seien Sie versichert, dass Ihre Erlebnisse keinesfalls unser Niveau widerspiegeln und wir Ihre Anmerkung umgehend an unsere Hausdame weiterleiten werden. Hoffentlich bekommen wir von Ihnen eine weitere Gelegenheit, Sie von unserem Qualitätsanspruch zu überzeugen.
Beste Grüße,
Ihr Team von den H-Hotels
Linda Prutz - Online Reputation Manager
05.11.23
80%
- Room80 / 100
- Location100 / 100
- Cleanliness80 / 100
- Breakfast80 / 100
- Restaurant80 / 100
- Price60 / 100
- Service60 / 100
- Wifi / WLAN100 / 100
Dear guest,
We are thankful for your good rating and glad to know that you enjoyed a pleasant time at our hotel. During your next stay we would like to fully convince you of our great advantages and hope to meet again someday.
Best regards,
Your team from the H-Hotels
Linda Prutz - Online Reputation Manager
05.11.23
80%
- Room80 / 100
- Location100 / 100
- Cleanliness100 / 100
- Breakfast60 / 100
- Price60 / 100
- Service80 / 100
- Wifi / WLAN60 / 100
Dear guest,
Thank you for choosing our hotel for your recent stay in Berlin and for giving us a good 80% rating. We are glad to know that you enjoyed your time with us overall. However we regret that the uncomely breakfast situation regarding to the high number of guests clouded your impressions. Please accept our apologies for the inconveniences and kindly be informed that the traffic light indicator placed in our elevators points out the best breakfast times. On very busy days we generally also prepare our conference rooms or we advise our guests to have their breakfast at our adjoining H4 Hotel. We are really sorry that it obviously could not be implemented during your stay and we will discuss your meaningful notes with our responsible colleagues. Hopefully we can welcome you back again someday for a more enjoyable abidance.
Kind regards,
Your team from the H-Hotels
Linda Prutz - Online Reputation Manager
03.11.23
73%
- Room60 / 100
- Location80 / 100
- Cleanliness80 / 100
- Breakfast60 / 100
- Price60 / 100
- Service80 / 100
- Wifi / WLAN60 / 100
Lieber Frederik,
wir bedauern sehr, Ihren Erwartungen an einen gelungenen Aufenthalt in unserem Hause nicht vollständig gerecht geworden zu sein. Bitte entschuldigen Sie die aufgeführten Unannehmlichkeiten und seien Sie versichert, dass wir die Stockflecken in Ihrem Badezimmer, welche ein absolutes "No-Go" sind, umgehend beseitigen werden. Schade ist auch, dass unser Frühstück nicht ganz Ihren Geschmack traf. Gern hätten wir hier etwas genauer erfahren, wo wir Ihrer Meinung nach Optimierungsmaßnahmen vornehmen können. Um Ihnen zu beweisen, dass Sie sich im H2 Hotel am Alexanderplatz rundum wohl fühlen können, hoffen wir auf ein Wiedersehen.
Beste Grüße,
Ihr Team von den H-Hotels
Linda Prutz - Online Reputation Manager
02.11.23
76%
Es war ziemlich laut und man saß sehr beengt, die 2'er Tische waren klein und teilweise wurde schon Besteck & Tasse abgeräumt, obwohl man noch dort war und sich nur fix was vom Buffet holen wollte.
- Room60 / 100
- Location80 / 100
- Cleanliness80 / 100
- Price80 / 100
- Service80 / 100
- Wifi / WLAN60 / 100
Lieber Gast,
besten Dank für das freundliche Feedback zu Ihren Aufenthaltserfahrungen in unserem H2 Hotel. Schön, dass es Ihnen insgesamt bei uns gefallen hat und Sie überwiegend positive Eindrücke sammelten. Ihre Anmerkungen bedauern wir hingegen sehr und werden diese umgehend sowohl mit unserem Team vom Housekeeping als auch vom Frühstück besprechen. Da Ihnen die Ausstattung unserer Zimmer auch nicht zu 100% zusagte, empfehlen wir Ihnen für Ihren nächsten Besuch unser angrenzendes H4 Hotel und hoffen auf ein Wiedersehen.
Herzliche Grüße,
Ihr Team von den H-Hotels
Linda Prutz - Online Reputation Manager
02.11.23
76%
Möbel defekt , Fenster konnte nicht geschlossen werden , Toilettenspülung klemmt , Dusche wechselt die Temperatur ,
- Room60 / 100
- Location100 / 100
- Cleanliness60 / 100
- Breakfast60 / 100
- Price100 / 100
- Service80 / 100
- Wifi / WLAN80 / 100
Lieber Frank,
vielen Dank für Ihr Feedback, welches insgesamt positiv ausfiel. Für die Mängel in Ihrem Zimmer entschuldigen wir uns hingegen in aller Form. Unsere fleißigen Handwerker sind jedoch täglich vor Ort, um etwaige Defekte umgehend zu beheben oder Neuerungen vorzunehmen. Zudem haben Sie, je nach Auslastung unseres Hauses, stets die Möglichkeit, einen Zimmertausch vorzunehmen, sollte etwas nicht in Ordnung sein. Ihre Beanstandungen haben wir selbstverständlich an die zuständigen Kollegen weitergeleitet, welche sich umgehend um die Instandsetzung kümmern werden, falls dies nicht bereits geschehen ist. Es wäre toll, wenn wir eines Tages erneut Ihr Gastgeber sein dürften, um Sie davon zu überzeugen, dass Sie sich bei uns rundum wohl fühlen können. Bis dahin verbleiben wir mit besten Grüßen aus Berlin,
Ihr Team von den H-Hotels
Linda Prutz - Online Reputation Manager
02.11.23
72%
Ervaring ontbijt ruim voldoende ondanks de enorme hoeveelheid mensen.
- Room60 / 100
- Location80 / 100
- Cleanliness80 / 100
- Price80 / 100
- Service60 / 100
- Wifi / WLAN60 / 100
Dear guest,
Thank you for staying with us and for bringing your impressions to our attention. Regarding to your 72% rating we are glad that you overall enjoyed your time with us even though to our regrets not everything met your expectations. Please accept our apologies for the inconveniences caused and rest assured that we will discuss your meaningful notes with our colleagues in charge. During a future visit we would like to improve your impressions and hope to meet again someday.
Best regards,
Your team from the H-Hotels
Linda Prutz - Online Reputation Manager
01.11.23
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