Reviews: H2 Hotel Berlin Alexanderplatz
Find out what guests think of the H2 Hotel Berlin Alexanderplatz.
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Evaluation overview: What our guests say about the H2 Hotel Berlin-Alexanderplatz
Overall rating from 2820 evaluations
Guest statements:
843 guests said „Very rich breakfast”
1273 guests said „Perfect location”
1047 guests said „Appealing rooms”
1069 guests said „Great price”
1172 guests said „Very courteous staff”
80%
- Room80 / 100
- Location100 / 100
- Cleanliness80 / 100
- Breakfast80 / 100
- Price60 / 100
- Service80 / 100
- Wifi / WLAN80 / 100
Dear guest,
We are thankful for your good rating and glad to know that you overall enjoyed a pleasant time at our hotel. Hopefully we can welcome you back again someday to fully convince you of our excellent service and warm hospitality.
Best regards,
Your team from the H-Hotels
Linda Prutz - Online Reputation Manager
28.11.23
80%
Prima hotel voor een stedentrip. Vriendelijk personeel, schone kamer met prima bed.
- Room80 / 100
- Location80 / 100
- Cleanliness80 / 100
- Breakfast80 / 100
- Price80 / 100
- Service80 / 100
- Wifi / WLAN80 / 100
Dear guest,
We are happy that the positive impressions of your recent stay made you leave us a kind review. How great to know that you enjoyed your abidance and appreciated our amenities just as much as the modern comfort. Hopefully we can welcome you back again someday and enable your time even more delightful.
Best regards,
Your team from the H-Hotels
Linda Prutz - Online Reputation Manager
27.11.23
77%
- Room60 / 100
- Location100 / 100
- Cleanliness60 / 100
- Breakfast80 / 100
- Restaurant80 / 100
- Price80 / 100
- Service80 / 100
- Wifi / WLAN100 / 100
Dear guest,
We are glad that the overall positive impressions of your recent stay made you leave us a good rating. Nice to know that we have managed to reach your expectation of a pleasant abidance in most ways and with our great hospitality we look forward to enable your future visit even more enjoyable.
Best regards,
Your team from the H-Hotels
Linda Prutz - Online Reputation Manager
27.11.23
64%
Für 100 Euro die Nacht mit der Lage okay, aber mehr würde ich auf keinen Fall zahlen aufgrund der Mängel im Zimmer.
- Room40 / 100
- Location100 / 100
- Cleanliness40 / 100
- Price60 / 100
- Service60 / 100
- Wifi / WLAN80 / 100
Lieber Gast,
wir danken Ihnen für Ihre Zeit, unser H2 Hotel, Ihrer Erfahrungen entsprechend, bewertet zu haben und bedauern sehr, dass Sie Ihr Zimmer nicht in einwandfreiem Zustand vorfanden. Für die beschriebenen Defekte sowie für die mangelnde Sauberkeit möchten wir uns daher in aller Form entschuldigen und Ihnen versichern, dass dies keinesfalls unserem herkömmlichen Standard, sowie den Anforderungen an uns selbst entspricht. Wir werden Ihre Kritik daher umgehend mit unseren zuständigen Kollegen sowohl von der Haustechnik als auch dem Housekeeping besprechen. Hoffentlich haben Sie uns bereits vor Ort informiert, damit wir umgehend hätten handeln können. Selbstverständlich werden wir Ihr Zimmer dennoch erneut prüfen. Darüber hinaus haben Sie, je nach Auslastung unseres Hauses, auch die Möglichkeit, einen Zimmerwechsel vorzunehmen, sollte etwas nicht in Ordnung sein. Hoffentlich geben Sie uns noch eine Chance, Ihnen während eines zukünftigen Besuches ein besseres Erlebnis zu bieten. Bis dahin verbleiben wir mit freundlichen Grüßen aus Berlin,
Beste Grüße,
Ihr Team von den H-Hotels
Linda Prutz - Online Reputation Manager
27.11.23
77%
- Room80 / 100
- Location80 / 100
- Cleanliness80 / 100
- Breakfast80 / 100
- Restaurant80 / 100
- Price60 / 100
- Service100 / 100
- Wifi / WLAN60 / 100
Lieber Gast,
vielen Dank, dass Sie sich die Mühe machten, Ihren Aufenthalt gut zu bewerten. Wie schön, dass Sie bei uns eine erholsame Zeit in tollem Ambiente und zentraler Lage verbringen konnten. Gern heißen wir Sie während Ihres nächsten Besuches in Berlin erneut in unserem H2 Hotel willkommen, um Sie dann vollständig mit unseren Annehmlichkeiten und Vorzügen zu gewinnen.
Beste Grüße,
Ihr Team von den H-Hotels
Linda Prutz - Online Reputation Manager
25.11.23
66%
It was good but could be better
- Room60 / 100
- Location80 / 100
- Cleanliness80 / 100
- Breakfast60 / 100
- Price60 / 100
- Service60 / 100
- Wifi / WLAN80 / 100
Dear guest,
Thank you for your efforts to review the experiences of your recent stay at our hotel. We are glad that your positive impressions prevailed and that your abidance was overall enjoyable although not everything met your expectations. Please accept our apologies for mentioned inconveniences and rest assured that we will discuss your meaningful feedback with our front desk team. Your future visit we would like to enable more comfortable and hope to meet again someday.
Best regards,
Your team from the H-Hotels
Linda Prutz - Online Reputation Manager
25.11.23
80%
Un’ottima base di appoggio a Berlino. Hotel semplice e molto grande, camera pulita e pratica.
- Room80 / 100
- Location80 / 100
- Cleanliness80 / 100
- Breakfast80 / 100
- Price100 / 100
- Service80 / 100
- Wifi / WLAN100 / 100
Dear guest,
Thank you for your recent visit and for taking the time to share your review. We are glad that your abidance was enjoyable although there were some aspects regarding to our reception staff who have fallen short of your expectations and our usual norm. Please accept our apologies for your uncomely impressions and rest assured that our entire team generally is very much appreciated for their kindness. As a matter of course we take your feedback serious and will be passing it along for their consideration. We do sincerely hope that this negative experience does not deter you from staying with us again in the future as we would like to convince you of our common warm hospitality and thus change your point of view.
Best regards,
Your team from the H-Hotels
Linda Prutz - Online Reputation Manager
23.11.23
80%
Preiswertes Hotel in bester Zentrumslage inclusive Frühstück.
Zimmer etwas klein, Bäder dafür gut und geräumig.
Eine eigentlich übliche Wasserflasche im Zimmer fehlte.
Frühstück nicht überragend, aber gut und ausreichend. Zusätzliches Bistroangebot tagsüber und abends.
Insgesamt sehr preiswert angesichts der tollen Lage.
- Room60 / 100
- Location100 / 100
- Cleanliness80 / 100
- Breakfast80 / 100
- Price80 / 100
- Service60 / 100
- Wifi / WLAN100 / 100
Lieber Gast,
vielen Dank, dass Sie sich Zeit nahmen, Ihren Aufenthalt im H2 Hotel, Ihrer Erfahrungen entsprechend, gut zu bewerten. Wie schön, dass es Ihnen bei uns gefallen hat und Sie überwiegend positive Eindrücke mit nach Hause nahmen. Ihren zukünftigen Besuch möchten wir gern noch angenehmer gestalten und hoffen auf ein Wiedersehen.
Herzliche Grüße,
Ihr Team von den H-Hotels
Linda Prutz - Online Reputation Manager
22.11.23
76%
- Room80 / 100
- Location80 / 100
- Cleanliness80 / 100
- Price60 / 100
- Service60 / 100
- Wifi / WLAN80 / 100
Dear guest,
Thank you for posting a nice review of your recent stay. We are glad that you enjoyed your time with us and appreciated our conveniences. Please come back soon and allow us to even improve your impressions.
Kind regards,
Your team from the H-Hotels
Linda Prutz - Online Reputation Manager
21.11.23
80%
Experiencia buena, en cambio ahora mo entiendo un cargo de 36 euros, hoy lunes 20
- Room60 / 100
- Location100 / 100
- Cleanliness80 / 100
- Price80 / 100
- Service80 / 100
- Wifi / WLAN80 / 100
Dear Angel,
Thank you for your kind feedback. We are glad that your stay at our hotel was enjoyable and especially our great central location right in the heart of Berlin appreciated. After checking your invoice we can tell you that we actually have not found an additional or wrong payment of €36,-. If you have any kind of proof just contact us personally and we will be happy to help clearifying. Please come back someday and allow us to convince you of our quality level in every way.
Best regards,
Your team from the H-Hotels
Linda Prutz - Online Reputation Manager
21.11.23
80%
Zufrieden
- Room80 / 100
- Location100 / 100
- Cleanliness80 / 100
- Breakfast60 / 100
- Restaurant80 / 100
- Price80 / 100
- Service80 / 100
- Wifi / WLAN100 / 100
Lieber Gast,
gern möchten wir uns für Ihren Aufenthalt bedanken, sowie für Ihre Mühe, diesen gut bewertet zu haben. Schön, dass unser Haus und dessen moderner Komfort überzeugte und Sie überwiegend positive Erfahrungen sammeln konnten. Um Ihre Eindrücke noch weiter zu verbessern, hoffen wir auf ein baldiges Wiedersehen in unserem H2 Hotel Berlin Alexanderplatz.
Mit besten Grüßen,
Ihr Team von den H-Hotels
Linda Prutz - Online Reputation Manager
20.11.23
80%
Satisfactoria
- Room80 / 100
- Location80 / 100
- Cleanliness100 / 100
- Breakfast60 / 100
- Price80 / 100
- Service80 / 100
- Wifi / WLAN80 / 100
Dear Marta,
Thank you for giving your recent abidance at our H2 Hotel a kind review. We are glad that your time with us was pleasant and most of our conveniences appreciated. Kindly be advised to request additional pillows next time you stay with us. We will be happy to provide as many as you need to feel 100% comfortable. Please come back again someday and allow us to improve your impressions.
Best regards,
Your team from the H-Hotels
Linda Prutz - Online Reputation Manager
20.11.23
80%
Buono tutto ottimo tranne la colazione
- Room80 / 100
- Location100 / 100
- Cleanliness100 / 100
- Breakfast20 / 100
- Price80 / 100
- Service60 / 100
- Wifi / WLAN60 / 100
Dear Deborah,
Thank you for having stayed at our H2 Hotel and for bringing your experiences to our attention. We are grateful for your 80% rating and glad to know that you enjoyed your time with us. However we regret that our breakfast didn't meet your expectations although we do offer brioche in addition to cake and sweet spread like jam as well as chocolate. Still we hope to meet again someday as we would like to fully win you with our great advantages and amenities.
Best regards,
Your team from the H-Hotels
Linda Prutz - Online Reputation Manager
20.11.23
76%
- Room80 / 100
- Location80 / 100
- Cleanliness80 / 100
- Price60 / 100
- Service80 / 100
- Wifi / WLAN80 / 100
Liebe Manuela,
wir freuen uns, dass Sie sich in unserem Hause insgesamt wohl fühlten und danken Ihnen dafür, eine entsprechend gute Bewertung abgegeben zu haben. Hoffentlich dürfen wir schon bald wieder einmal Ihr Gastgeber in Berlin sein, um Ihre Eindrücke noch weiter zu verbessern.
Beste Grüße,
Ihr Team von den H-Hotels
Linda Prutz - Online Reputation Manager
20.11.23
80%
Muy buena relación calidad precio, instalaciones nuevas, camas muy cómodas.
- Room60 / 100
- Location100 / 100
- Cleanliness80 / 100
- Breakfast60 / 100
- Price100 / 100
- Service80 / 100
- Wifi / WLAN40 / 100
Dear guest,
Thanks a lot for posting a kind review of your recent stay confirming your appreciation for our conveniences and amenities. We are glad that your positive impressions prevailed and that your time with us was enjoyable. Please come back again someday and allow us to convince you of our great quality level in every way.
Sincerely,
Your team from the H-Hotels
Linda Prutz - Online Reputation Manager
20.11.23
76%
- Room80 / 100
- Location100 / 100
- Cleanliness80 / 100
- Breakfast40 / 100
- Price80 / 100
- Service80 / 100
- Wifi / WLAN80 / 100
Dear Yonca,
Thank you for staying at our hotel and for bringing your experiences to our attention. We are grateful for your good rating and glad to know that you had a pleasant abidance with us overall. At the same time we regret that our otherwise popular breakfast wasn't to your full satisfaction. To help improving our quality and selection we would have liked to know what we can do in your opinion to make it more enjoyable. Hopefully you will give us another opportunity to be your host and enhance your impressions.
Best regards,
Your team from the H-Hotels
Linda Prutz - Online Reputation Manager
18.11.23
66%
Vi er ok tilfredse
- Room60 / 100
- Location80 / 100
- Cleanliness80 / 100
- Restaurant40 / 100
- Price60 / 100
- Service100 / 100
- Wifi / WLAN100 / 100
Dear guest,
Thank you for your time to rate and comment on your recent stay at our hotel. We regret that even though you overall enjoyed a pleasant abidance with us not everything fully met your expectations and we apologize for mentioned inconveniences which will be discussed with our responsible colleagues. Hopefully you will give us another chance to improve your impressions and convince you of our quality level.
Kind regards,
Your team from the H-Hotels
Linda Prutz - Online Reputation Manager
18.11.23
74%
Soggiorno buono, hotel con posizione ottima e molto comoda per visitare la città. Personale disponibile e pulizia adeguata.
Qualità e varietà della colazione migliorabili.
- Room60 / 100
- Location100 / 100
- Cleanliness80 / 100
- Breakfast60 / 100
- Restaurant60 / 100
- Price80 / 100
- Service80 / 100
- Wifi / WLAN100 / 100
Dear Jessica,
Thank you for having stayed at our H2 Hotel and for bringing your experiences to our attention. We are glad that you overall enjoyed your time with us even though our breakfast and bistro dishes didn't fully meet your expectations which we regret. Please rest assured that your meaningful feedback is appreciated and will be discussed with our head chef. Furthermore we apologize for the changing water temperature in your shower and assure you to replace the faucet immediately. Hopefully we can welcome you back again someday and improve your impressions.
Best regards,
Your team from the H-Hotels
Linda Prutz - Online Reputation Manager
16.11.23
70%
- Room60 / 100
- Location100 / 100
- Cleanliness40 / 100
- Breakfast80 / 100
- Price60 / 100
- Service60 / 100
- Wifi / WLAN60 / 100
Dear guest,
Thank you for your review. Regarding to your given 70% we are glad that you enjoyed your stay with us overall although mentioned inconveniences clouded your impressions. Please accept our apologies for the inattentive service of our housekeeping team and rest assured that specified issues really aren’t a usual case. Your meaningful feedback will therefore be discussed and used for internal training purpose to avoid further occurrences. Besides you always have the possibility to ask us for additional room amenities in case something is missing. Hopefully we can welcome you back again someday and convince you of our general excellent hospitality.
Best regards,
Your team from the H-Hotels
Linda Prutz - Online Reputation Manager
15.11.23
73%
- Room60 / 100
- Location100 / 100
- Cleanliness60 / 100
- Breakfast100 / 100
- Price60 / 100
- Service60 / 100
- Wifi / WLAN80 / 100
Dear guest,
Thank you for taking the time to review the experiences you gained at our H2 Hotel Berlin Alexanderplatz. We appreciate your feedback and we are glad that all together you enjoyed a pleasant stay with us. With regrets we must realize though that not everything met your expectations. We strive to provide excellent service for every visitor and we give our very best each day to meet our quality level. Therefore we will discuss your meaningful notes with our team to find possible solutions for improvements. Hopefully you will give us another opportunity to be your host and improve your indentations.
Sincerely,
Your team from the H-Hotels
Linda Prutz - Online Reputation Manager
15.11.23
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