H2 Hotel Berlin-Alexanderplatz - Official website
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Reviews: H2 Hotel Berlin Alexanderplatz

Find out what guests think of the H2 Hotel Berlin Alexanderplatz.

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Evaluation overview: What our guests say about the H2 Hotel Berlin-Alexanderplatz

Overall rating from 2821 evaluations

Our latest ratings:
2133 evaluations, show
610 evaluations, show
66 evaluations, show
9 evaluations, show
4 evaluations, show
Guest statements:

843 guests said „Very rich breakfast

1273 guests said „Perfect location

1047 guests said „Appealing rooms

1069 guests said „Great price

1172 guests said „Very courteous staff

Detailed evaluations

Overall

Room

Location

Cleanliness

Service

Breakfast

Restaurant

Bar

Wellness / Spa

Fitness / Sport

Conference / Banquet

Availability of our customer service

Quality of Food

Reservation

Friendliness and flexibility of staff

Competence / Consulting

General experience during your stay

Wine selection

Entertainment

Staff competence

Variety and quality of food and beverages

Massages / treatments

Medical Care / Medical Treatment

Check-in Process

Golf course

How would you rate your overall experience?

Vehicle

Childcare

Wifi / WLAN

Private Beach

Beach

Comfort

Food

Pool

Value for Money

Ambiance

Apartment

Amenities

LS1 - Overall Experience

Reception

Hospitality

CES - Check-in

CES - Check-out

Family

CES Registration

CES Complaint

CES Online-booking

Quality of menus

Variety of menus

Atmosphere

CES Covid 19 measures

CES Booking

Sustainability

Parking Accesibility

Sommelier

Digital tools

Casino

Shuttle Service

Laundry Service

Spa treatments

Kids Pool

Tennis Court

Padel Court

Playground

Room Equipment and Comfort

Concierge

Accommodation

Quality of the treatments

Therapeutic activities

Bathroom

Activity & HELIOSPA

Environment

CES Ease of service usage

Exclusivity

Sleep quality

Time saving

Added value

e-reputation

Price

Staff

Price

WiFi / WLAN

WiFi / WLAN


100%

From: anonymous13.07.24

  • Room
    100 / 100
  • Location
    100 / 100
  • Cleanliness
    100 / 100
  • Breakfast
    100 / 100
  • Price
    100 / 100
  • Service
    100 / 100
  • Wifi / WLAN
    100 / 100
Dear guest, Thanks a million for choosing our hotel for your recent trip to Berlin. We are delighted that your positive impressions made you give us such a brilliant rating. Please recommend us to your friends and come back soon for another fantastic stay. Best regards, Your team from the H-Hotels Linda Prutz - Online Reputation Manager

13.07.24


100%

From: Laurence13.07.24

We came for holidays and it was holidays. Everything is smooth and staff is friendly.
  • Room
    100 / 100
  • Location
    100 / 100
  • Cleanliness
    100 / 100
  • Breakfast
    100 / 100
  • Price
    100 / 100
  • Service
    100 / 100
  • Wifi / WLAN
    100 / 100
Dear Laurence, Many thanks for posting such a fantastic review. It shows that our modern comfort as well as daily efforts were appreciated, and we couldn't be happier about the fact that it made your stay delightful. Please recommend us to your friends and re-experience our warm hospitality during a future abidance. Best regards, Your team from the H-Hotels Linda Prutz - Online Reputation Manager

13.07.24


88%

From: Silke S.13.07.24

Bei kurzen Städtereisen übernachten wir gerne in H2. Guter Standard zum angemessenen Preis.
  • Room
    80 / 100
  • Location
    100 / 100
  • Cleanliness
    100 / 100
  • Breakfast
    100 / 100
  • Restaurant
    60 / 100
  • Price
    80 / 100
  • Service
    80 / 100
  • Wifi / WLAN
    100 / 100
Liebe Silke, herzlichen Dank, dass Sie unser H2 Hotel für Ihren Aufenthalt in Berlin wählten und sich die Zeit nahmen, uns super einzuschätzen. Toll, dass Ihnen die Vorzüge unseres modernen Hauses gefallen haben und Sie sich so wohl fühlten. Schade nur, dass Ihr Enkel in unserem Bistro die Pizza vermisste. Um unseren Gästen ein wenig Abwechslung zu ermöglichen, haben wir unsere Speisekarte umgestellt und bieten nun neben vielen anderen leckeren neuen Gerichten, auch Pinsa statt Pizza an. Schon heute freuen wir uns auf Ihren nächsten Besuch, wo wir Sie noch mehr begeistern möchten. Beste Grüße, Ihr Team von den H-Hotels Linda Prutz - Online Reputation Manager

13.07.24


83%

From: anonymous13.07.24

Für den Preis, Kategorie und die Lage sind wir mit unserem Aufenthalt sehr zufrieden.
  • Room
    80 / 100
  • Location
    100 / 100
  • Cleanliness
    80 / 100
  • Breakfast
    80 / 100
  • Price
    80 / 100
  • Service
    60 / 100
  • Wifi / WLAN
    100 / 100
Lieber Gast, vielen Dank, dass Sie sich für unser Hotel entschieden, und Zeit für diese freundliche Rezension genommen haben. Auf Ihren nächsten Besuch freuen wir uns schon heute. Mit besten Grüßen aus Berlin, Ihr Team von den H-Hotels Linda Prutz - Online Reputation Manager

13.07.24


92%

From: anonymous12.07.24

Das Angebot am Frühstücksbuffet war voll i.O. Solange man nicht länger als 5 bis 7 Tage bleibt ist die Auswahl voll i.O. Wenn man länger bleibt, kann ich dies nicht einschätzen. Für unsere 3 Tage war es voll ausreichend. Das gilt für Heiß- und Kaltgetränke. Die Kaltgetränke waren einen Tick zu "warm"
  • Room
    80 / 100
  • Location
    100 / 100
  • Cleanliness
    100 / 100
  • Price
    80 / 100
  • Service
    100 / 100
  • Wifi / WLAN
    100 / 100
Lieber Gast, herzlichen Dank für Ihre tolle Bewertung und die lobenden Worte. Wir finden es super, dass Sie sich bei uns wohl gefühlt haben und unsere Annehmlichkeiten wertschätzten. Schon heute hoffen wir auf ein Wiedersehen in unserem modernen und im Herzen Berlins gelegenen Hause. Beste Grüße, Ihr Team von den H-Hotels Linda Prutz - Online Reputation Manager

12.07.24


92%

From: anonymous12.07.24

Soddisfacente
  • Room
    60 / 100
  • Location
    100 / 100
  • Cleanliness
    100 / 100
  • Price
    100 / 100
  • Service
    80 / 100
Dear guest, Thanks a lot for posting a super online review. It was our pleasure to make you feel comfortable and welcome which was the base for your delightful stay. Hopefully you will choose our H2 Hotel again for future trips to Berlin. Kind regards, Your team from the H-Hotels Linda Prutz - Online Reputation Manager

12.07.24


90%

From: Uffe11.07.24

  • Room
    80 / 100
  • Location
    80 / 100
  • Cleanliness
    100 / 100
  • Breakfast
    80 / 100
  • Price
    100 / 100
  • Service
    100 / 100
  • Wifi / WLAN
    80 / 100
Dear Uffe, Thank you very much for your great rating. It was our pleasure to have satisfied your expectations which made your time with us pleasant and enjoyable. We look forward to enable your future stay just as or even more delightful. Sincerely, Your team from the H-Hotels Linda Prutz - Online Reputation Manager

11.07.24


96%

From: anonymous11.07.24

  • Room
    80 / 100
  • Location
    100 / 100
  • Cleanliness
    100 / 100
  • Breakfast
    100 / 100
  • Price
    100 / 100
  • Service
    100 / 100
  • Wifi / WLAN
    100 / 100
Lieber Gast, für Ihren Aufenthalt in unserem Hause, sowie für Ihre Zeit, diesen so super zu bewerten, möchten wir uns ganz herzlich bedanken. Wir sind gern Gastgeber und solch tolle Bestätigungen wie Ihre, sind für unser gesamtes Team die schönste Belohnung. Wir freuen uns darauf, Sie hoffentlich schon bald wieder einmal willkommen zu heißen. Mit besten Grüßen aus Berlin, Ihr Team von den H-Hotels Linda Prutz - Online Reputation Manager

11.07.24


100%

From: anonymous11.07.24

Great
  • Room
    100 / 100
  • Location
    100 / 100
  • Cleanliness
    100 / 100
  • Breakfast
    100 / 100
  • Price
    100 / 100
  • Service
    100 / 100
  • Wifi / WLAN
    100 / 100
Dear guest, Thanks a million for posting a wonderful review of your recent stay at our hotel. We couldn't be happier about your praising words confirming that our daily efforts were appreciated which made your time with us pleasant and enjoyable. Please come back soon and allow us to enable your next abidance just as delightful. Best wishes, Your team from the H-Hotels Linda Prutz - Online Reputation Manager

11.07.24


100%

From: Christian11.07.24

Et hotel vi helt sikkert både vil anbefale andre og selv benytte igen. Hotellet er velholdt og ligger godt i forhold til meget af det man "skal" opleve i Berlin.
  • Room
    100 / 100
  • Location
    100 / 100
  • Cleanliness
    100 / 100
  • Breakfast
    100 / 100
  • Price
    100 / 100
  • Service
    100 / 100
  • Wifi / WLAN
    100 / 100
Dear Christian, How great to know that the positive impressions you experienced while staying at our hotel made you leave us and our future guests such a lovely review. We are more than happy that your time with us was delightful and our conveniences worth your appreciation. Please come back soon for another wonderful abidance with us in the heart of Berlin. Kind regards, Your team from the H-Hotels Linda Prutz - Online Reputation Manager

11.07.24


93%

From: anonymous11.07.24

Perfect
  • Room
    80 / 100
  • Location
    100 / 100
  • Cleanliness
    100 / 100
  • Breakfast
    100 / 100
  • Price
    100 / 100
  • Service
    80 / 100
  • Wifi / WLAN
    100 / 100
Dear guest, Thanks a lot for posting a great online review. How nice to know that your stay at our hotel was enjoyable and associated with positive impressions. Please come back soon for another pleasant time with us in the heart of Berlin. Best regards, Your team from the H-Hotels Linda Prutz - Online Reputation Manager

11.07.24


96%

From: Diana11.07.24

Muy bien, el personal muy amable, habitación perfecta y desayuno super bien.
  • Room
    100 / 100
  • Location
    100 / 100
  • Cleanliness
    100 / 100
  • Price
    80 / 100
  • Service
    100 / 100
  • Wifi / WLAN
    100 / 100
Dear Diana, Thanks a million for sharing an amazing review. We are more than happy that you enjoyed such a pleasant stay at our modern hotel and appreciated our guest oriented service just as much as our great conveniences. Please come back again soon and re-experience our excellent hospitality. Kind regards, Your team from the H-Hotels Linda Prutz - Online Reputation Manager

11.07.24


100%

From: Willecke11.07.24

  • Room
    100 / 100
  • Location
    100 / 100
  • Cleanliness
    100 / 100
  • Breakfast
    100 / 100
  • Price
    100 / 100
  • Service
    100 / 100
  • Wifi / WLAN
    40 / 100
Liebe Frau Willecke, für Ihren Aufenthalt und die daraus resultierende hervorragende Bewertung möchten wir uns ganz herzlich bei Ihnen bedanken. Toll, dass wir Ihren Vorstellungen gerecht wurden und Sie eine super Zeit bei uns in schickem Ambiente verbrachten. Über eine Weiterempfehlung und ein baldiges Wiedersehen würden wir uns sehr freuen. Beste Grüße aus Berlin, Ihr Team von den H-Hotels Linda Prutz - Online Reputation Manager

11.07.24


82%

From: anonymous11.07.24

  • Room
    60 / 100
  • Location
    100 / 100
  • Cleanliness
    100 / 100
  • Breakfast
    80 / 100
  • Restaurant
    80 / 100
  • Price
    100 / 100
  • Service
    80 / 100
  • Wifi / WLAN
    80 / 100
Dear guest, We are glad to know that your stay at our modern city hotel was overall enjoyable and we would like to thank you for your efforts to rate on it. Please allow us to fully convince you of our great quality level as well as excellent hospitality and visit us again someday. Best regards, Your team from the H-Hotels Linda Prutz - Online Reputation Manager

11.07.24


86%

From: anonymous10.07.24

Ordentlich, modern
  • Room
    80 / 100
  • Location
    100 / 100
  • Cleanliness
    80 / 100
  • Breakfast
    100 / 100
  • Price
    80 / 100
  • Service
    80 / 100
  • Wifi / WLAN
    100 / 100
Lieber Gast, für Ihren Aufenthalt in unserem H2 Hotel, sowie für Ihre Mühe, ein freundliches Feedback abzugeben, möchten wir uns ganz herzlich bedanken. Wie schön, dass Ihnen unser Haus, mitsamt der tollen Annehmlichkeiten, super gefallen hat und unser gastorientierter Service dazu beitrug, Ihnen eine erholsame Zeit zu ermöglichen. Hoffentlich dürfen wir Sie schon bald wieder einmal bei uns willkommen heißen. Mit besten Grüßen, Ihr Team von den H-Hotels Linda Prutz - Online Reputation Manager

10.07.24


84%

From: anonymous10.07.24

  • Room
    100 / 100
  • Location
    80 / 100
  • Cleanliness
    100 / 100
  • Price
    40 / 100
  • Service
    100 / 100
  • Wifi / WLAN
    80 / 100
Dear guest, Thank you for letting us know that your stay at our modern city hotel was associated with overall positive impressions. We appreciate your good rating and to fully convince you of our great hospitality we hope to meet again someday. Best regards, Your team from the H-Hotels Linda Prutz - Online Reputation Manager

10.07.24


83%

From: Estrella09.07.24

Todo fue muy bien. Todos los empleados muy majos. Excepto la queja que puse porque la limpiadora de nuestra habitación tuvo la cara dura de abrir una caja de bombones que compré para regalar. El hotel se comportó genial. Me compraron otra igual.
  • Room
    80 / 100
  • Location
    100 / 100
  • Cleanliness
    60 / 100
  • Breakfast
    80 / 100
  • Price
    80 / 100
  • Service
    100 / 100
  • Wifi / WLAN
    80 / 100
Dear Estrella, We are thankful for your good rating and we appreciate your meaningful notes mentioned in your review. Please accept our apologies for the inconveniences and rest assured that we will discuss your feedback with our cleaning team. Good to know that otherwise you had a pleasant stay with us due to your mostly positive experiences. We would be happy to welcome you back again someday for a more enjoyable time. Best regards, Your team from the H-Hotels Linda Prutz - Online Reputation Manager

09.07.24


90%

From: anonymous08.07.24

Vom Preis, Zimmer, Mitarbeiter, Ambient, Bistro und Lage ein angenehmes und erholames Hotel H2. Für eine Woche zu Buchen, sehr empfehlenswert.
  • Room
    80 / 100
  • Location
    80 / 100
  • Cleanliness
    100 / 100
  • Restaurant
    80 / 100
  • Price
    100 / 100
  • Service
    100 / 100
  • Wifi / WLAN
    60 / 100
Lieber Gast, wie schön, dass Sie bei uns waren und sich Zeit für eine solch positive Bewertung genommen haben. Es freut uns wirklich sehr, dass unser H2 Hotel Ihren Geschmack traf und wir Sie mit tollen Serviceleistungen, sowie herzlicher Gastfreundschaft gewonnen haben. Es wäre super, wenn Sie uns zukünftig wieder einmal besuchen würden, damit wir Sie sogar noch mehr begeistern können. Beste Grüße, Ihr Team von den H-Hotels Linda Prutz - Online Reputation Manager

08.07.24


93%

From: Merete H.08.07.24

Good experience, very central location
  • Room
    80 / 100
  • Location
    100 / 100
  • Cleanliness
    100 / 100
  • Breakfast
    80 / 100
  • Price
    100 / 100
  • Service
    100 / 100
  • Wifi / WLAN
    20 / 100
Dear Merete, We are happy about your great rating and thankful for your kind comment confirming the positive impressions of your pleasant stay at our hotel. Already today we look forward to enable your future visit just as enjoyable and comfortable. Sincerely, Your team from the H-Hotels Linda Prutz - Online Reputation Manager

08.07.24


93%

From: Lucia08.07.24

Più che confortevole
  • Room
    80 / 100
  • Location
    100 / 100
  • Cleanliness
    100 / 100
  • Breakfast
    100 / 100
  • Price
    80 / 100
  • Service
    100 / 100
Dear Lucia, Thanks a lot for sharing the positive impressions of your recent stay at our hotel. We are happy about your lovely feedback confirming that our modern comfort and guest oriented service features met your expectations. Hopefully we can welcome you back again for another pleasant abidance right in the city center of Berlin. Best wishes, Your team from the H-Hotels Linda Prutz - Online Reputation Manager

08.07.24


Our Customer Satisfaction Index
87%

Based on 2821 ratings

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What is the Customer Satisfaction Index?

The Customer Satisfaction Index offers an average rating based on all guest feedback. It therefore shows you how happy the customers are with the business. 100% represents the highest possible score.

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