H2 Hotel Berlin-Alexanderplatz - Official website
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Reviews: H2 Hotel Berlin Alexanderplatz

What our guests are saying...

Find out what guests think of the H2 Hotel Berlin Alexanderplatz! Here we show you an overview of the hotel reviews that travellers have submitted on various portals.

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Evaluation overview: What our guests say about the H2 Hotel Berlin-Alexanderplatz

Overall rating from 3114 evaluations

Our latest ratings:
2346 evaluations, show
683 evaluations, show
72 evaluations, show
9 evaluations, show
4 evaluations, show
Guest statements:

843 guests said „Very rich breakfast

1273 guests said „Perfect location

1047 guests said „Appealing rooms

1069 guests said „Great price

1172 guests said „Very courteous staff

Detailed evaluations

Overall

Price

Room

Location

Cleanliness

Service

Breakfast

Restaurant

Bar

Wellness / Spa

Fitness / Sport

Conference / Banquet

Availability of our customer service

Quality of Food

Reservation

Friendliness and flexibility of staff

Competence / Consulting

General experience during your stay

Wine selection

Entertainment

Variety and quality of food and beverages

Massages / treatments

Medical Care / Medical Treatment

Check-in Process

Golf course

How would you rate your overall experience?

Vehicle

Childcare

Wifi / WLAN

Private Beach

Beach

Comfort

Food

Pool

Value for Money

Ambiance

Apartment

Amenities

LS1 - Overall Experience

Reception

Hospitality

CES - Check-in

CES - Check-out

Family

CES Registration

CES Complaint

CES Online-booking

Quality of menus

Variety of menus

Atmosphere

CES Covid 19 measures

CES Booking

Sustainability

Parking Accesibility

Sommelier

Digital tools

Casino

Shuttle Service

Laundry Service

Spa treatments

Kids Pool

Tennis Court

Padel Court

Playground

Room Equipment and Comfort

Concierge

Accommodation

Quality of the treatments

Therapeutic activities

Bathroom

Activity & HELIOSPA

Environment

CES Ease of service usage

Exclusivity

Sleep quality

WiFi / WLAN

WiFi / WLAN


100%

From: Matthias22.11.22

  • Room
    100 / 100
  • Location
    100 / 100
  • Cleanliness
    100 / 100
  • Breakfast
    100 / 100
  • Price
    100 / 100
  • Service
    100 / 100
Lieber Matthias, haben Sie vielen Dank für Ihren Aufenthalt und die fantastische Bewertung. Wir freuen uns riesig, dass wir Sie von unseren Leistungen überzeugen konnten und hoffen, Sie eines Tages erneut bei uns im H2 Hotel am beliebten Alex begrüßen zu dürfen. Bis dahin wünschen wir Ihnen alles Gute und verbleiben mit herzlichen Grüßen aus Berlin, Ihr Team von den H-Hotels // Linda Prutz - Online Reputation Manager

22.11.22


93%

From: anonymous21.11.22

  • Room
    100 / 100
  • Location
    100 / 100
  • Cleanliness
    100 / 100
  • Breakfast
    100 / 100
  • Price
    80 / 100
  • Service
    100 / 100
Lieber Gast, wir danken Ihnen dafür, dass Sie Ihren Aufenthalt in unserem Hause so super bewertet haben. Wie schön, dass wir Ihnen mit herzlicher Gastfreundschaft, sowie tollem Service und modernem Komfort eine angenehme Zeit bereiten konnten. Hoffentlich dürfen wir Sie bald wieder einmal willkommen heißen. Herzliche Grüße, Ihr Team von den H-Hotels // Linda Prutz - Online Reputation Manager

21.11.22


92%

From: anonymous21.11.22

  • Room
    100 / 100
  • Location
    100 / 100
  • Cleanliness
    100 / 100
  • Price
    80 / 100
  • Service
    80 / 100
Dear guest, Many thanks for choosing our hotel for your recent trip to Berlin and for giving your impressions a super rating. We are happy that we have managed to reach your expectations of a pleasant stay and we can't wait to enable your future abidance just as or even more delightful. Best wishes, Your team from the H-Hotels // Linda Prutz - Online Reputation Manager

21.11.22


86%

From: Pavel21.11.22

  • Room
    80 / 100
  • Location
    100 / 100
  • Cleanliness
    100 / 100
  • Restaurant
    80 / 100
  • Price
    80 / 100
  • Service
    80 / 100
Dear Pavel, Many thanks for giving your recent stay at our hotel a super rating. We are happy that you enjoyed a pleasant time with us and appreciated our modern comfort just as much as our present conveniences. Please come back soon for another delightful abidance and re-experience our warm hospitality. Best wishes, Your team from the H-Hotels // Linda Prutz - Online Reputation Manager

21.11.22


88%

From: Saray21.11.22

  • Room
    80 / 100
  • Location
    100 / 100
  • Cleanliness
    80 / 100
  • Price
    80 / 100
  • Service
    100 / 100
Dear Saray, We are happy about your great rating and thankful for sharing it with us as well as our future guests. How lovely to know that your stay at our H2 Hotel was pleasant and our conveniences appreciated. We would be delighted to welcome you back again someday for another enjoyable time with us in the heart of Berlin. Sincerely, Your team from the H-Hotels // Linda Prutz - Online Reputation Manager

21.11.22


96%

From: anonymous21.11.22

  • Room
    100 / 100
  • Location
    100 / 100
  • Cleanliness
    100 / 100
  • Breakfast
    80 / 100
  • Price
    100 / 100
  • Service
    100 / 100
Lieber Gast, unser gesamtes Team sagt herzlichen Dank, dass Sie sich Zeit nahmen, unser H2 Hotel nach Ihrer Heimkehr so grandios zu bewerten. Wir freuen uns über Ihren gelungenen Aufenthalt und wären begeistert, Sie bald wieder einmal willkommen heißen zu dürfen. Beste Grüße, Ihr Team von den H-Hotels // Linda Prutz - Online Reputation Manager

21.11.22


96%

From: Jana21.11.22

  • Room
    100 / 100
  • Location
    100 / 100
  • Cleanliness
    100 / 100
  • Breakfast
    100 / 100
  • Price
    80 / 100
  • Service
    80 / 100
Dear Jana, We are delighted about your brilliant rating as it confirms that your abidance at our hotel was pleasant and our conveniences highly appreciated. Please come back soon and let us enable your next stay just as memorable. Warm regards, Your team from the H-Hotels // Linda Prutz - Online Reputation Manager

21.11.22


90%

From: Lorena20.11.22

  • Room
    80 / 100
  • Location
    100 / 100
  • Cleanliness
    100 / 100
  • Breakfast
    100 / 100
  • Price
    80 / 100
  • Service
    80 / 100
Dear Lorena, We are grateful for your super rating and happy to know that you enjoyed a pleasant time at our H2 Hotel right in the heart of Berlin. Hopefully we can welcome you back again someday and enable your next stay just as or even more delightful. Kind regards, Your team from the H-Hotels // Linda Prutz - Online Reputation Manager

20.11.22


96%

From: anonymous20.11.22

por lo general todo bien. Una estancia muy agradable. Al igual como la que estuve hace unos tres años
  • Room
    100 / 100
  • Location
    100 / 100
  • Cleanliness
    100 / 100
  • Breakfast
    100 / 100
  • Price
    80 / 100
  • Service
    100 / 100
Dear guest, Thanks a lot for your loyalty and for sharing a lovely review. We are happy about your beautiful words confirming that you keep enjoying your time at our hotel and that you appreciated our great conveniences once again. We look forward to enable many more future visits for you just as delightful. Best regards, Your team from the H-Hotels // Linda Prutz - Online Reputation Manager

20.11.22


83%

From: MW20.11.22

En general bien, solamente mi problema en la habitación fué frustrante.
  • Room
    40 / 100
  • Location
    100 / 100
  • Cleanliness
    100 / 100
  • Breakfast
    80 / 100
  • Price
    100 / 100
  • Service
    60 / 100
Dear guest, Thank you for your recent stay and kind feedback. We are glad to know that you had a pleasant time with us overall and appreciated our conveniences. However we would like to apologize for mentioned issue in your room which will be checked by our maintenance team straight away. Next time please just inform us about any kind of defect already on site and we will do our very best to fix it immediately or otherwise change your room. During your future visit we want to improve your impressions and enable a more enjoyable abidance for you. Best regards, Your team from the H-Hotels // Linda Prutz - Online Reputation Manager

20.11.22


90%

From: anonymous20.11.22

  • Room
    100 / 100
  • Location
    80 / 100
  • Cleanliness
    100 / 100
  • Breakfast
    80 / 100
  • Price
    80 / 100
  • Service
    100 / 100
Lieber Gast, vielen Dank, dass Sie bei uns waren und sich Zeit nahmen, Ihren Aufenthalt, entsprechend Ihrer Erfahrungen, so super einzuschätzen. Wir sind gern Gastgeber und positive Bewertungen wie Ihre, sind für unser gesamtes Team die schönste Belohnung. Auf Ihren nächsten Besuch, wo wir Sie sogar noch mehr begeistern möchten, freuen wir uns schon heute. Beste Grüße aus Berlin, Ihr Team von den H-Hotels // Linda Prutz - Online Reputation Manager

20.11.22


83%

From: Böhm20.11.22

  • Room
    80 / 100
  • Location
    100 / 100
  • Cleanliness
    60 / 100
  • Breakfast
    80 / 100
  • Price
    80 / 100
  • Service
    100 / 100
Lieber Herr Böhm, vielen Dank, dass Sie sich Zeit genommen haben, ein Feedback zu Ihrem Aufenthalt in unserem Hause abzugeben. Wir sind froh, dass es Ihnen bei uns gefallen hat und wir schätzen Ihre Kritik, welche wir aufmerksam gelesen haben. Bitte entschuldigen Sie die Unannehmlichkeiten in Ihrem Zimmer und seien Sie versichert, dass dies nicht unserem gewohnten Qualitätsniveau, sowie Anspruch an uns selbst gleichkommt. Insbesondere auf einwandfreie Sauberkeit legen wir großen Wert und werden daher bezüglich Ihrer Anmerkungen umgehend mit unserer leitenden Hausdame Rücksprache halten, damit die Gründlichkeit unserer Kollegen vom Housekeeping, sowie der anschließende Zimmercheck, jederzeit zu 100% zufriedenstellend ist. Hoffentlich dürfen wir eines Tages erneut Ihr Gastgeber in Berlin sein, um Sie von unserer herkömmlichen Reinheit in allen Bereichen zu überzeugen. Beste Grüße, Ihr Team von den H-Hotels // Linda Prutz - Online Reputation Manager

20.11.22


100%

From: anonymous20.11.22

  • Room
    100 / 100
  • Location
    100 / 100
  • Cleanliness
    100 / 100
  • Breakfast
    100 / 100
  • Restaurant
    100 / 100
  • Price
    100 / 100
  • Service
    100 / 100
Dear guest, Many thanks for your awesome rating. We are more than happy that your time at our hotel was delightful and our conveniences as well as warm hospitality acknowledged. Please recommend us to your friends and come back soon for another wonderful stay in best central location. Best regards, Your team from the H-Hotels // Linda Prutz - Online Reputation Manager

20.11.22


83%

From: anonymous19.11.22

Alles in Ordnung!
  • Room
    80 / 100
  • Location
    100 / 100
  • Cleanliness
    80 / 100
  • Restaurant
    80 / 100
  • Price
    80 / 100
  • Service
    80 / 100
Lieber Gast, danke für Ihre gute Bewertung. Wie schön zu hören, dass Sie sich bei uns wohl fühlten und Ihre Auszeit genossen haben. Bis zum nächsten Mal im H2 Hotel Berlin Alexanderplatz. Herzlichst, Ihr Team von den H-Hotels // Linda Prutz - Online Reputation Manager

19.11.22


100%

From: anonymous19.11.22

excelente ubicación, con muy buena calidad.
  • Room
    100 / 100
  • Location
    100 / 100
  • Cleanliness
    100 / 100
  • Breakfast
    100 / 100
  • Price
    100 / 100
  • Service
    100 / 100
Dear guest, Many thanks for your fabulous rating and wonderful words. We are delighted that our warm hospitality as well as great comfort have contributed to make your stay at our hotel pleasant and enjoyable. Please recommend us to your friends and come back soon for another wonderful abidance in super central location. Sincerely, Your team from the H-Hotels // Linda Prutz - Online Reputation Manager

19.11.22


100%

From: Michael19.11.22

Desde el check in on line hasta la salida, todo funcionó perfectamente.
  • Room
    100 / 100
  • Location
    100 / 100
  • Cleanliness
    100 / 100
  • Breakfast
    100 / 100
  • Price
    100 / 100
  • Service
    100 / 100
Dear Michael, Thanks a million for leaving us and our future guests such an awesome review. We couldn't be happier about your lovely words confirming the delightful impressions of your stay at our H2 Hotel and we cant wait to meet again someday for another great abidance in super central location. Best regards, Your team from the H-Hotels // Linda Prutz - Online Reputation Manager

19.11.22


100%

From: Richard18.11.22

  • Room
    100 / 100
  • Location
    100 / 100
  • Cleanliness
    100 / 100
  • Breakfast
    100 / 100
  • Price
    100 / 100
  • Service
    100 / 100
Dear Richard, We are grateful for your amazing rating and delighted to know that your stay at our hotel was such a success. Please come back soon for another lovely abidance with us in the heart of Berlin. Warmest regards, Your team from the H-Hotels // Linda Prutz - Online Reputation Manager

18.11.22


90%

From: Michaela18.11.22

  • Room
    80 / 100
  • Location
    100 / 100
  • Cleanliness
    100 / 100
  • Breakfast
    100 / 100
  • Price
    80 / 100
  • Service
    80 / 100
Dear Michaela, Thanks a lot for choosing our hotel for your recent trip to Berlin and for giving us a super rating. How nice to know that you had a pleasant stay and that you appreciated our great conveniences. Please come back soon for another enjoyable abidance in the heart of Berlin. Best regards, Your team from the H-Hotels // Linda Prutz - Online Reputation Manager

18.11.22


96%

From: Christa17.11.22

Der gesamte Hotelbetrieb wirkt gut organisiert. Alle Mitarbeiter waren freundlich.
  • Room
    80 / 100
  • Location
    100 / 100
  • Cleanliness
    100 / 100
  • Breakfast
    100 / 100
  • Price
    100 / 100
  • Service
    100 / 100
Liebe Christa, für Ihren Aufenthalt in unserem H2 Hotel, sowie für Ihre Mühe, ein solch freundliches Feedback abzugeben, möchten wir uns ganz herzlich bedanken. Wie schön, dass Ihnen unser Haus, mitsamt seinen tollen Annehmlichkeiten, so super gefallen hat und unser gastorientierter Service dazu beitrug, Ihnen eine erholsame Zeit zu ermöglichen. Hoffentlich dürfen wir Sie schon bald wieder einmal bei uns willkommen heißen. Mit besten Grüßen, Ihr Team von den H-Hotels // Linda Prutz - Online Reputation Manager

17.11.22


93%

From: anonymous17.11.22

  • Room
    100 / 100
  • Location
    80 / 100
  • Cleanliness
    100 / 100
  • Breakfast
    80 / 100
  • Price
    100 / 100
  • Service
    100 / 100
Lieber Gast, wir danken Ihnen für Ihren Aufenthalt, sowie für Ihre Mühe, diesen so super einzuschätzen. Wie schön, dass Ihnen unser Haus, im Herzen Berlins, so gut gefallen hat und Sie eine erholsame Zeit in angenehmem Ambiente verbringen konnten. Hoffentlich dürfen wir Sie eines Tages erneut bei uns im H2 Hotel am Alexanderplatz willkommen heißen. Mit besten Grüßen, Ihr Team von den H-Hotels // Linda Prutz - Online Reputation Manager

17.11.22


Our Customer Satisfaction Index
87%

Based on 3114 ratings

Certificate from:
Customer Alliance
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  • Evaluations from real guests without manipulating

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How does the review process work?

Our questionnaire is sent to all customers. Therefore, every single review you find here, has been submitted by a real customer and cannot be manipulated. Only customers who have interacted with the business can write a review.

What is the Customer Satisfaction Index?

The Customer Satisfaction Index offers an average rating based on all guest feedback. It therefore shows you how happy the customers are with the business. 100% represents the highest possible score.

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  • Customer Alliance87%
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