Reviews: H+ Hotel München
What our guests are saying...
Find out what guests think of the H+ Hotel München! Here we show you an overview of the hotel reviews.
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Evaluation overview: What our guests say about the H+ Hotel München
Overall rating from 2278 evaluations
Guest statements:
830 guests said "very friendly staff"
429 guests said "perfect breakfast"
749 guests said "super price"
777 guests said "appealing rooms"
793 guests said "very close to the station"
20%
Sehr enttäuscht!!! Nach Bestätigung der Unterkunft, kam 24H vor Ankunft eine Mitteilung das dass Hotel überbucht ist. So etwas fällt erst nach eine Woche nach der Buchung auf? Schwer nachvollziehbar...
- Room20 / 100
- Location20 / 100
- Cleanliness20 / 100
- Service20 / 100
- Price20 / 100
Lieber Gast,
wir bedauern zutiefst, dass Sie angesichts der geschilderten Umstände, keine besseren Erfahrungen bei uns machen konnten.
Hoffentlich geben Sie uns noch eine weitere Möglichkeit, Ihr Gastgeber zu sein, damit wir uns von unserer gewohnt hervorragenden Seite zeigen können.
Herzliche Grüße,
Ihr Team von den H-Hotels,
Thea Neumann - Online Reputation Manager
20.02.25
20%
Mimo rezerwacji, nie bylo miejsc w hotelu.
- Room20 / 100
- Location20 / 100
- Cleanliness20 / 100
- Service20 / 100
- Breakfast20 / 100
- Wifi / WLAN20 / 100
- Price20 / 100
Dear Darek,
We deeply regret that we couldn't win you with the modern comfort and guest oriented service our H+ Hotel generally is appreciated for. Please believe that the satisfaction of all guests is our highest priority and that we work hard each day to meet our standard. Therefore we are sad not to have reached your expectations of a pleasant stay in every way and we are sorry for mentioned inconveniences. As a matter of course we will discuss your meaningful feedback internally to find solutions for improvements. Hopefully you will give us another opportunity to change your point of view during a future abidance with us.
Sincerely,
Your H-Hotels Team,
Thea Neumann - Online Reputation Manager
17.02.25
20%
Dear H+ Hotel München Team,
I am reaching out to express my deep dissatisfaction with the situation regarding my reservation which I booked through Hotels.com and which was not honored due to overbooking on your part.
Upon arrival at the hotel, I was informed that there was no availability, and I was given two unacceptable options: either accept relocation to a hotel far from the city center or request a cancellation through Hotels.com without receiving an immediate refund. I was forced to accept the relocation because there was no viable alternative at the time, but this situation caused me significant inconvenience, both financially and personally.
Furthermore, I have already contacted Hotels.com, and they informed me that they cannot process my refund because your hotel refuses to reimburse the money. This is completely unacceptable. I paid for a specific service that was not provided, and now both parties are shifting responsibility.
Let me be absolutely clear: I am not concerned with the internal processes between your hotel and Hotels.com. I booked through your platform, trusting that my reservation would be honored, and you failed to fulfill your obligation. European consumer protection laws fully support my case, as I was not provided with the service I paid for. I therefore demand the following, without further delay:
1. A full refund for the reservation
If I do not receive a satisfactory response within a reasonable timeframe, I will proceed with legal action to enforce my rights as a consumer. Your refusal to refund me is an unjustifiable abuse and a blatant disrespect toward your customers.
I expect your immediate response and a swift resolution to this issue.
Sincerely,
Pablo Federico Vega Carrazan
[email protected]
+393518611429
- Room20 / 100
- Location20 / 100
- Cleanliness20 / 100
- Service20 / 100
- Price20 / 100
Dear Pablo Federico Vega Carrazan,
How sad to see that we didn't manage to satisfy your expectations of a pleasant stay due to mentioned issues and the inconveniences caused. We are deeply sorry for your uncomely experiences and assure you that such an incident certainly is not part of our norm or does not meet the requirements to ourselves. Our hotel manager has already sent you an email regarding this. Your meaningful feedback will therefore be discussed with our colleagues to consider your issues for being more considerate. Again we would like to apologize for all the trouble and hope for another opportunity to change your point of view during a future visit.
Kind regards,
Your team from the H-Hotels
Thea Neumann - Online Reputation Manager
16.02.25
20%
- Room20 / 100
- Cleanliness20 / 100
- Service20 / 100
- Price20 / 100
- Location20 / 100
- Wifi / WLAN20 / 100
Lieber Gast,
mit großem Bedauern müssen wir feststellen, dass wir Ihren Erwartungen und Vorstellungen an einen gelungenen Aufenthalt in unserem Hause nicht vollständig gerecht werden konnten. Leider ist es uns ohne genaue Angaben bezüglich Ihres Unmutes nur bedingt möglich, entsprechend darauf einzugehen und zu reagieren. Dennoch möchten wir uns für etwaige Unannehmlichkeiten in aller Form entschuldigen und Ihnen versichern, dass das Wohl unserer Gäste bei uns im Vordergrund steht. Gern hätten wir detailliert erfahren, was Ihren Gesamteindruck so sehr trübte und wo genau wir uns Ihrer Meinung nach verbessern können. Hoffentlich bekommen wir von Ihnen eine weitere Möglichkeit Ihr Gastgeber zu sein, um Sie, wie die meisten unserer Gäste, vom hohen Qualitätsniveau unseres H+ Hotels in allen Bereichen zu überzeugen.
Beste Grüße,
Ihr Team von den H-Hotels,
Thea Neumann- Online Reputation Manager
22.07.24
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