Terms of Subscription
1. Scope of application
1.1. as part of our HotMiles bonus program, you have the opportunity to earn and redeem bonus points ("HotMiles") for your stay at our participating hotels. A list of all participating hotels is available at https://www.h-hotels.com/en/hotmiles/participating-hotels. Your contractual partner for HotMiles is My H-Hotels GmbH, Braunser Weg 12, 34454 Bad Arolsen. You can contact My H-Hotels GmbH by telephone on +49 (0)5691/878-0 or by e-mail at [email protected].
1.2. the following terms and conditions apply exclusively to participation in HotMiles.
2. Conditions of participation
2.1. natural persons must be at least 16 years of age to participate.
2.2. participation is free of charge.
2.3. a guest has no legal entitlement to participate in HotMiles.
2.4. the prerequisite for collecting and redeeming HotMiles is that you have the free "H-Hotels" app, which is used to identify you.
3. Registration for the program
3.1. participation in HotMiles requires registration, which can be done via our website www.h-hotels.com or the free "H-Hotels" app. Registration requires the correct and complete provision of the data marked as mandatory in the registration process, in particular your name, title and e-mail address. These details are subject to the data protection regulations in accordance with Section 13 of these Terms and Conditions of Participation.
3.2. upon completion of the registration process, you will receive a HotMiles booking account (participant account). Only one participant account may be created for each natural person. Re-registration to open another participant account is not permitted.
4. Participant ID
For personal identification within the HotMiles program, you will receive a participant ID, which you will find in the app. You will also find your personal QR code in the app, which must be used for identification.
To prevent misuse, you are obliged to ensure that no unauthorized third party gains knowledge of the participant ID or the QR code.
5. Credit from HotMiles
5.1. as part of our HotMiles program, you will receive HotMiles in all participating hotels based on your gross discountable turnover. For sales in euros, you will be credited with one HotMile for every euro of gross sales. For sales in Swiss francs, you will receive one HotMile for each Swiss franc of your gross sales. The gross invoice amount is rounded down to full euro amounts or full Swiss francs. It is currently not possible to earn HotMiles on invoices in other currencies.
5.2 HotMiles can only be earned when you check out at the end of your stay. Subsequent crediting is not possible. You must provide your participant ID at check-out and pay the invoice amount. The credit note will be issued within 5 working days after check-out.
5.3. if you do not make use of booked rooms, you will not receive HotMiles for any invoice amounts that are still due.
5.4. you can check the number of HotMiles collected in your participant account online via our website or the "H-Hotels" app.
6. Status
6.1 As part of our HotMiles program, you will receive the following status qualification based on the number of nights you stay at participating hotels per year:
Silver: 0-9 nights p.a.
Gold: 10-19 overnight stays p.a.
Platinum: from 20 overnight stays p.a.
6.2 Status qualification is based on all eligible overnight stays that you have personally taken advantage of in the period of one year.
6.3. gold status is valid for a period of one year, platinum status for two years. The term is extended if you fulfill the respective requirements again.
- Additional benefits of the status qualifications can be viewed at https://www.h-hotels.com/en/hotmiles.
7. Redeeming HotMiles
7.1. you can redeem your HotMiles for rewards as soon as your account has a corresponding balance. The offer of rewards is subject to availability.
7.2. redemption can only be made online via our website or the "H-Hotels" app.
- Cash payment of HotMiles is excluded.
7.3. if invoices are settled in full using HotMiles, you will not receive any new HotMiles.
8. Expiry of HotMiles
HotMiles expire at set times depending on your status:
- Silver: December 31 of the year following purchase
- Gold: December 31 of the third following year
- Platinum: No expiry periods as long as the status exists
9. Retention periods
9.1. data that is processed exclusively for the administration of HotMiles will be deleted after the expiry date.
9.2. registration data of inactive participants will also be deleted, taking into account the limitation periods under civil law (three years according to § 195 BGB), provided that there are no other legal requirements to the contrary.
9.3. invoice data will be stored for up to ten years as required by law.
10. Transferability
HotMiles and the participant account can only be used personally and are not transferable.
11. Abuse by third parties
In the event of suspected misuse, you are obliged to inform us immediately.
12. Liability
Liability for damages is in accordance with legal requirements.
13. Data protection
Your personal data is collected, processed and used in accordance with data protection regulations. For more information, please refer to the privacy policy on our main page at: https://www.h-hotels.com/en/data-protection
14. Right of withdrawal
As participation in HotMiles is voluntary, you have the right to withdraw your participation within 14 days without giving reasons.
14.1. you can object to the processing. The revocation period is fourteen days from the date of registration. You have the right to object on grounds relating to your particular situation. You can send us your objection using the contact details provided in the "Controller" section.
14.2. if you revoke this contract, your participation in the HotMiles program will expire and all HotMiles you have earned but not yet redeemed will expire.
15. Termination
15.1. you can terminate the contractual relationship at any time without observing a notice period by deregistering from the program via our website or the "H-Hotels" app. All HotMiles not yet redeemed will expire upon termination of the contractual relationship.
15.2. we are entitled to terminate the contractual relationship at any time by giving one month's notice in text form. HotMiles that have not been redeemed by the time the termination takes effect shall expire.
15.3. the right to extraordinary termination for good cause remains unaffected for both parties.
16. Modification or discontinuation of the program
16.1. we reserve the right to discontinue the HotMiles program at any time by giving one month's notice. All HotMiles collected up to the time of discontinuation can be redeemed until the end of the calendar year (December 31) in which the discontinuation takes place. After this period, all unredeemed HotMiles shall expire.
16.2. changes to the conditions of participation will be published on this page.
17. Technical faults
We are not liable for damages caused by technical faults, in particular failures or interruptions of IT systems, unless these are due to intentional or grossly negligent behavior on our part.
18. Limitation periods for claims
Claims in connection with the HotMiles program are subject to the statutory limitation periods.
19. Contract language
The contractual language for the HotMiles program is German.
20. Applicable law, place of jurisdiction
The law of the Federal Republic of Germany shall apply.
The place of jurisdiction for all disputes arising from or in connection with these Terms and Conditions of Participation is Germany.
Status: January 2025