Hotel reviews: H2 Hotel Mainz

Es war ein sehr schöner Aufenthalt.

Schönes, neues Hotel in sehr zentraler Lage. Ideal für Ausflüge in alle Richtungen. Leider kein Kühlschrank. Wir kamen um 20 Uhr zurück von einem Ausflug und das Zimmer war nicht gereinigt, keine Betten gemacht, keine neuen Handtücher. Wir bekamen nur noch Handtücher.

Neues modernes Hotel. Sehr funktional ohne Schnickschnack

Stricte minimum au niveau rangement chambre, accueil pas du tout orienté "user friendly" peu de convivialité, plutôt usine

Schwierig mit Parkplätze..

Sehr schönes Hotel, gute Lage. Leider war um 16:00 Uhr die Tiefgarage schon belegt und man musste sich einen anderen Platz suchen.

Freundlich, sehr neu, angenehm. Schöner Stil der Einrichtung. Die dunkle Tapete im Zimmer hat mir besonders gut gefallen. Ich hätte mir einen richtigen Stellplatz für mein Fahrrad in der Tiefgarage gewünscht. Vor dem Hotel wollte ich es wegen der Bar nebenan nicht stehen lassen. Beim Frühstück hätte ich mich gefreut über mehr vegane Optionen (Streich, Aufschnitt)

Alles war sehr gut und unkompliziert. Der Kaffee vom Frühstück war leider nicht gut.

Gutes Frühstück. Schöne Übernachtung

Mooi hotel en im de buurt van het centrum. Goed bereiikbaar.

Neues, modernes Hotel in Zentraler, aber ruhiger Lage. Tolles Preis/Leistungsverhältnis!

Eigentlich alles super. Das einzige was mir überhaupt nicht gefällt, ist das die Dusche und Waschbecken in den Schlafplatz integriert ist. Mal ausprobiert und für mich entschieden nie wieder. Das ist total unpraktisch und unangenehm, wenn man zu zweit im Zimmer ist. Zumal sich dadurch das WC wie eine Abstellkammer anfühlt, viel zu klein dazu. Ich würde es umbauen lassen. Alles andere war sehr gut und hat meine Erwartung übertroffen. Riesen Lob an alle Mitarbeiter. Vielen Dank!

Die handsignierte Willkommenskarte war total süß. Dankeschön) Beim Frühstück fehlen mir die weichkäsesorten. Ganz günstige Brie /Camambert machen schon mehr Laune als typischer Schnittkäse. Die Walnüsse, die am Anfang nach der Eröffnung immer da waren, fehlen jetzt ganz häufig auch.

Alles super. Sehr nettes Personal!

War super, wie immer

Sehr stylish, modern. Interessante und sympathische Architektur. Sehr positiv zu erwähnen die zuvorkommende & freundliche Bedienung abends!

Modernes Hotel mit gutem Design in toller Lage

Top Hotel, sehr sauber und modern

Ein sehr schön eingerichtetes, großes Zimmer mit guten Betten.

The check in experience was not the most pleasant. When we arrived, there was not anyone at the front desk and eventually someone around the corner near the restaurant saw us and told us they would “be there in a minute”. Once we were checked in and requested our luggage, which was in a locked room behind the front desk, the staff made us wait until they checked in a 2nd couple who was waiting after us, before giving us our luggage. When we asked if there was a place to fill our water bottles, the staff member at check in told us the water was not good to drink from the faucet, and that we would need to purchase bottled water. We have frequently visited Germany, and have found the tap water to be excellent in all the municipalities in general. After researching the tap water available at the H2 location, we found that it was in fact safe to drink, and good. She also did not inform us that breakfast was complimentary while we were staying there. The next morning, when we purchased a couple of cups of coffee, the kitchen staff who accepted our payment then asked us if we were guests of the hotel. When we responded that we were, she told us we should not be charged or have to pay for our coffee. She then asked us “were you not told that your breakfast and beverages, juice, coffee, tea are provided each morning?” When we responded that we had not been informed, she immediately had her supervisor come and refund us for the coffee we had already paid for. We did not expect her to do that and she had gone over and beyond to make us feel welcomed and well taken care of when we had not requested or inquired about any of this. She took the initiative to communicate and take care of us. The front desk staff that morning was also very kind and helpful. We had inquired about taking a bus, and she not only told us the proper bus number that we would need, but she took the time to write it down along with arrows showing the directions of where we need to walk to catch the bus. She also went over and beyond what we could have anticipated. Both of these staff members continued to greet us, ask us how our day was, if we found the bus OK, and were genuinely friendly and kind. Also, the gentleman working in the kitchen the evening we arrived was most helpful and friendly too. We did not require housekeeping during the two nights we were staying at H2, but the 2nd day we were there, we saw the housekeeper in the hall and requested one item. She was very kind, helpful and insisted that we take two rather than just one of the items we requested. All of the staff with the exception of the front desk person at the time of check in, were outstanding. We were very grateful for the way they assisted us, with kindness and friendliness. Something that we never take for granted and very much appreciate!