Evaluation de l'hôtel : H4 Hotel Wyndham Paris Pleyel Resort

Good. But you need to have a good service in responding phone calls all the time. You need to update your costumer service phone calls

Das Zimmer wurde 6 Tage lang überhaupt nicht gereinigt, obwohl wir darum gebeten hatten. Es gab Zeiten, in denen es kein Toilettenpapier, keine Handtücher und kein Trinkwasser gab. Das H4 Hotel hat versucht, uns 40 € pro Nacht zu erstatten, aber angesichts der schlechten Sauberkeit und des schlechten Reinigungsservices verdienen wir mindestens 50 % Erstattung, denn dies ist ein 4-Sterne-Hotel, aber der Reinigungsservice war furchtbar schlecht. Ich habe einige Dinge im Zimmer selbst gereinigt, weil wir eine Woche lang dort bleiben wollten. Total enttäuscht.

Please do something about your staff.. without them acting like novices it wouldve been great

Bad

Je suis énormément piqué par des insects, par des petits animaux, qui se trouvent dans le lit. (Punaises). Je me suis adressé à la réception et on m' a offert une autre chambre. (De 1302 à 3115) Terrible!! Le réceptionist a Preis 3 photos de ma tête.

On Wednesday 24th September we arrived. Our first night was greeted by the shower water not draining properly but we just thought this was a one off incident. That night we put the “please go not disturb” sign up so we could sleep in the following morning. We left around 10.30am on Thursday 25th and I saw the housekeeping lady cleaning the room next to us, so I asked her to do our room which she acknowledged. I asked her to replenish the coffee satchel’s. Upon returning that afternoon, our room was not cleaned. I must have called reception at least 4 times for more coffee and sugar, yet no one answered. The phone just rang and rang. So I went down to the foyer. I told the staff member I was trying to call but he dismissed it, even though he wasn’t even busy. There was no one in the foyer so I’m not sure why he didn’t answer. I asked him for coffee but he had no idea what I was asking so he got the attention of another colleague (female). She said she will organise housekeeping to bring some up to us. No one came. That night we showered and there definitely was an issue with the water not draining. So we limited our shower time. The next day, Friday 26th we both showered and it was pretty bad. I called reception but no one answered so I had to go to the foyer to report it. The water now was overflowing and seeping through the gap of the shower screen. It wasn’t draining at all. Service men came and fixed it while we were out. On my way out I requested a room clean etc… I have photos and video of this. When we returned, the room still wasn’t cleaned. I went to the foyer and asked for coffee and sugar and we spoke to 3 staff members about coffee satchel’s and no one had a clue. Finally spoke to Federica who dismissed me without any manners but says she’d send some up. Again nothing. I went downstairs again and finally a female worker went into a room behind the foyer desk and grabbed a handful for me. I was appalled it was that easy yet it seemed to be a hassle the previous requests. Finally on day 3 our room was cleaned and we received fresh towels. We were meant to stay 5 nights but we left after 4 because the running of this hotel was so poor, so understaffed, incredibly stupid, and basically bad manners. I don’t think anyone employed here had any clue about customer service, basic communication skills or how to pick up a phone. On one occasion, there was only 1 staff member serving and at least 15-20 people waiting in line. I took photos and video if you are interested to see this.

Couldn't figure out how to get to the pool as the cards only allowed us to go to our own floor. Staff were too busy to ask questions. Restaurant menu did not seem that impressive for the price.

Overall 2-3 star hotel amenities and things.

Je ne reviendrai pas

Un potentiel inexploité

MUITO RUIM

It was the worst experience in my life , we have planned this trip a year ago but the stuff and the rooms, are totally ruined it, I am a diamond status for this chain but the services was absolutely unacceptable. I am waiting for the manager Magdalena to call me back, other wise we will inform media

I would not recommend coming here when in a hurry or when you travel by car. We had a very long drive of 10 hours and the hotel experience was not nice on top of that. We were looking very forward to the rooftop view and some cocktails. Also, we couldn't take glasses to our room so yeah. We just went to bed.

Inkompetentes Rezeptionspersonal bis auf eine Ausnahme. Verwirrende Aussagen und wenig Service.

Apart from not being able to park which is insane for a hotel of this caliber, and having freezing cold water in the swimming pool which over chlorinated, then having a water leak in our room, i would say it is a nice hotel, with a beautiful view. Thank goodness management is great! The Manager on Duty fixed our room issue really quickly.

après plusieurs visites, mon avis est en baisse. l'hôtel se dégrade avec ascenseurs abimés, écran cassé ou en panne. Amabilité du personnel assez aléatoire. préparation des chambres de moins en moins sérieux. J'hésite à revenir à l'avenir au H4 dans ces conditions...

Votre hôtel est tres beau et tout neuf mais malheureusement votre personnel ne le respecte pas. Les vitres de vos ascenseurs sont déjà cassées certainement a cause des chariots de ménage utilisé par vos femmes de ménage qui les utilise même quand l ascenseur et plein et créé un incident en roulant sur le pied d une personne. C'est intolérable et inadmissible. Aucune excuse et aucun bonjour de la femme de ménage comme toutes celles que nous avons croisé. La chambre est a libérer à 12h00 et votre femme de ménage a frappée 3 fois a partir de 9h00 du matin et est resté devant notre chambre jusqu'à notre départ vers 11h30. Je lui ai demandé jusqu'à quelle heure on peut rester dans la chambre elle m a repondu qu elle ne savait pas. Pourtant je savais bien que c était juq’squa midi mais elle était pressée de finir son étage en nous pressant alors que ma femme avait tres mal au dos et venait de subir une opération chirurgicale au pied. Cette femme de ménage ne nous a fait aucun sourire mais plutôt un regard agressif parce que nous avons quitté la chambre a 11h30. De plus elle n a pas répondu a nos bonjour et nous nous sommes excusees pour la gêne occasionnée du a notre retard tardif a cause du blocage de dos de ma femme. Elle ne nous a pas répondu malgré nos excuses.

Décevant, l hôtesse me demande une empreinte cb de 100€ car nous étions 2 , dans les autres hotels parisiens c est cinquante euros, et le pire c est que les 101,60 € sont débités …. Je prends en supplément 2 petits déjeuner, l hôtesse me propose de les déduire de la caution, et surprise je me rends compte que vous avez débité sur mon compte 101,60 et 75,60 Ça fait extrêmement cher Merci de me rembourser rapidement

No. Limited to 1 hrs a day swimming, told no breakfast when it was part of the package we purchased, not allowed to park in hotel garage because it was always "full". It was not. Shower was in main part of room. The braces on the shower walls were not attached. Had to reattach them so we could shower. No mat in shower. Slipped twice.

Très mauvaise expérience, le lieu est joli. Les chambres sont propres, mais rien n’est fait pour que tout se passe correctement.