The Internet server www.h-hotels.com is an online service offered by:

H-Hotels GmbH
Braunser Weg 12, D-34454 Bad Arolsen
Telephone +49 (0)5691 / 878-0
Fax +49 (0)5691 / 878-444
[email protected]

Publishing directors:

Thomas Querl

Web Host:

We use external hosting services from the providers:

Cloudfront, which is provided by Amazon Web Services, Inc. (440 Terry Ave N, Seattle, WA 98109, US)
IONOS, which is provided by IONOS SE (Elgendorfer Str. 57, 56410 Montabaur)
Hetzner Online GmbH (Industriestr. 25, 91710 Gunzenhausen)
hosttech GmbH (Im Mediapark 8, 50670 Cologne)
OMCnet Internet Service GmbH (Ernst-Abbe-Straße 10, 25451 Quickborn)

Trade register:
Korbach district court (Amtsgericht), HRB 2298 

VAT number in accordance with section 27a of the German Value Added Tax Act (Umsatzsteuergesetz):
VAT no.: DE 113088506

Liability notice: 
Despite careful control of content, we accept no liability for the content of external links. The operators of linked pages are solely responsible for their content.

Consumer disputes :

1. Resolving consumer disputes
   We endeavor to resolve any disputes arising from relations with our consumer customers amicably. Our customers can contact us at [email protected] with any complaints.
   In any event, the customer has the right to legal recourse, and in particular the right to have recourse to a consumer mediator for the amicable resolution of a dispute with a professional.
    
2. Mandatory information in accordance with Regulation (EU) No. 524/2013 of the European Parliament and of the European Council
   The link to the European Commission's online platform for resolving consumer disputes (RLL platform) is: ec.europa.eu/consumers/odr/.
   Please do not hesitate to contact us at [email protected] with any questions you may have about resolving disputes.
    
3. Resolving consumer disputes with a hotel located in France
   If the customer is a consumer and if no solution can be found to the dispute with a hotel located in France, the customer has the option of turning, free of charge, to the consumer mediator on which the hotel depends, i.e. the Association of European Mediators (AME CONSO), within one year of the date of the written complaint to the hotel, in order to amicably resolve the dispute with the hotel.

The consumer ombudsman can be contacted :

• Either by filling in the form provided for this purpose on the AME CONSO website: www.mediationconso-ame.com;
• Or by post to AME CONSO, 197 Boulevard Saint-Germain, 75007 PARIS.

Images:
Shutterstock / iStock

Commercial prospecting by telephone :
Pursuant to Article L. 223-1 of the French Consumer Code, consumers who do not wish to be the subject of commercial prospecting by telephone can register, free of charge, on an opposition list against telephone canvassing. For further information, visit the dedicated bloctel.gouv.fr website.