Hotel rating:
HYPERION Hotel Salzburg

Booked and paid for a king bed room and was assigned a twin bed room on a romantic getaway. Appalling as supposedly 5 star hotel, paying £400+ per night. A decent hotel would have made sure that the booked room was assigned. I would not trust this hotel to deliver on their booking.

Beyond the wonderfully appointed room and location, the staff at this hotel is outstanding. Friendly, helpful and knowledgable. The woman who checked us in spent so much time giving us recommendations for food to try, where to go and what to see. She highlighted a map and even got my husband a glass of ice from the bar. Our holiday this year included 5 hotel stays and this hotel was our favorite!

One of the best hotels in salzburg

Great value for the best hotel in Salzburg

Einzigartig, besonders die Mitarbeiter leisten eine hervorragende Arbeit

Sehr sauber

Excellent

Locatie perfect voor bezoek oude stad op wandelafstand, vriendelijk personeel!

Well located, clean hotel. Front reception staff very helpful. Rooms were clean but rather small, I found it strange to not have a door to the bathroom so the other room occupant could see into the shower if located in certain parts of the room.

We loved our visit, and we will be sure to recommend to friends. Great spot..delicious breakfast, and quiet. We were on the street side and never heard noise.

The hotel and staff were superb. We had a very good experience we would recommend the hotel and would stay there again. There are a few minor things that could be improved. The door slamming was tiresome at times and should be corrected. The door closers need to be adjusted to a "soft close". The acoustic door seals and automatic doors sill seals are nice but the doors slam too hard and this does not befit the quality of the hotel experience. For a 5 star level hotel there should be more towels in the room but that is just our opinion. Finally as a suggestion for your north American guests, it would very nice to have a separate sheet that has a lower stitch count like 300 or 350 not 400 or 500 thread count so the sheets "breathe" . We know the sheet on the comforter is the European standard, but it can be quite hot after a few hours. These are just points and suggestions for a 5 star experience. We had a very good visit and the hotel was great . Again the staff was superb and very focused on guest satisfaction. We would recommend this hotel and restaurant to anyone seeking a fine hotel experience in Salzburg.

Excellent

Not a 5 star hotel worth

A wonderful elegant hotel in the heart of Salzburg with excellent staff who went out of their way to make our stay memorable. I will be recommending this hotel to all my friends and family . Thankyou !

Unica nota positiva è la comodità della camera: l'hotel è nuovo e si vede. Il servizio è molto approssimativo e non orientato a soddisfare le esigenze del cliente; manca la figura del concierge. La colazione non è al livello di 5 stelle; non c'è attenzione alle intolleranze alimentari. L'Excutive lounge è abbandonata a se stessa durante gran parte della giornata. Il cliente, in generale, non sente mai la presenza di qualcuno dell'hotel nel caso avesse bisogno. Altra nota dolente: poca accoglienza nei confronti di chi non parla tedesco o inglese: ci vuole tanto a dotarsi di un traduttore per capire cosa sta dicendo il cliente? La comunicazione è l'accoglienza dovrebbe essere un dovere dell'hotel. Tantissimo da migliorare in tutto!

Stilvoll, modern, schön.