Hotel rating:
HYPERION Hotel Salzburg
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Evaluation overview: What our guests say about the HYPERION Hotel Salzburg
Overall rating from 1478 evaluations
Guest statements:
753 guests said "Very great hotel"
750 guests said "Very modern rooms"
451 guests said "Top location"
725 guests said "Very friendly staff"
263 guests said "Fantastic breakfast"
Detailed evaluations
Overall
Room
Location
Cleanliness
Service
Price
Breakfast
100%
From: Christos
04.01.24
View details
- Room100 / 100
- Location100 / 100
- Cleanliness100 / 100
- Price100 / 100
- Service100 / 100
- Wifi / WLAN100 / 100
Dear Christos,
Thank you for visiting our Hyperion in Salzburg and rating it so perfectly. It is always nice to see that we were able to satisfy our guests in every aspect. We are happy if you have spent a nice time with us - hopefully you will do it again sometime. Until we meet again, we wish you all the best.
Your H-Hotels team
Stefanie Bergforth - Online Reputation Manager
04.01.24
100%
From: Mathieu
04.01.24
View details
- Room100 / 100
- Cleanliness100 / 100
- Service100 / 100
- Location100 / 100
- Price100 / 100
- Wifi / WLAN100 / 100
Dear Mathieu,
Thank you for taking part in our survey and for giving us such a good rating for our Hyperion Hotel. It's great to see that everything went well for you. It is always a great pleasure for us when we can give our guests a pleasant time. We are pleased that you enjoyed your stay with us and hope to welcome you again soon in Salzburg.
Your H-Hotels team
Stefanie Bergforth – Online Reputation Manager
04.01.24
20%
From: Prof. S. K.
03.01.24Total scam, travelers beware! Originally i have booked a double room for three nights from Dec29.2023 throughout January 1st 2024 and my booking believe it or not, is still active until my scheduled checkout tomorrow morning as I am telling this story and my experience! The Hotel scam is occurring actually by being informed through email directly from the hotel prior to my arrival, even though my original room booking was through Expedia, that they are offering me a holiday special upgraded room/suite at the rate of about 280 euros plus taxes and fees is a significant discount compared to my quite high original rate for a smaller room! So, I have responded to their offer and accepted it and shortly it was all agreed and confirmed! Just now when I am ready to settle up before tomorrow's departure, l ( best part ) I am informed that the actual upgrade special of €280 per night was ACTUALLY ADDED TO MY TOTAL OF PREVIOUS ROOM CHARGE SO NOWI AM OBLIGED TO PAY OVER € 500 PER NIGHT! NOW THAT IS DIRTY! SHAMEFUL AND DISGUSTING FOR TAKING ADVANTAGE OF AMERICAN CITIZENS!
View details
- Room20 / 100
- Cleanliness20 / 100
- Service20 / 100
- Location20 / 100
- Price20 / 100
- Wifi / WLAN20 / 100
Dear Guest,
It is only through you that improvements can be made in our hotels, so we thank you very much for your feedback. We are sorry that you feel betrayed by us. The thing is, we offered you an upgrade. We told you these costs for the upgrade and you agreed. An upgrade is never a replacement for a booking or a new booking. It is simply an improvement to an existing booking and therefore these costs will be added separately. There are free upgrades depending on the location and situation, but you have been informed of the costs. We're sorry that you thought this would cancel your existing booking and give you a cheaper deal. This is definitely a communication problem of both sides in your case. This could have been avoided if you had spoken to us directly about it. We hope that we will have the opportunity to inspire you again at some point and wish you a nice time until then.
With kind regards,
Your H-Hotels team
Stefanie Bergforth - Online Reputation Manager
03.01.24
100%
From: anonymous
03.01.24Sehr sauber und ein freundliches Team im Service und an der Rezeption. Das Frühstück ist auch sehr lecker
View details
- Room100 / 100
- Cleanliness100 / 100
- Service100 / 100
- Location100 / 100
- Price100 / 100
- Breakfast100 / 100
- Wifi / WLAN100 / 100
Lieber Gast,
vielen Dank für Ihre positive Bewertung, die Sie für unser Hotel geschrieben haben. Wir freuen uns sehr, dass Sie eine großartige Zeit bei uns verbracht haben und hoffen, Sie bald wieder bei uns im schönen Salzburg begrüßen zu dürfen. Bis dahin wünschen wir Ihnen alles Gute.
Ihr Team von den H-Hotels
Stefanie Bergforth - Online Reputation Manager
03.01.24
100%
From: anonymous
03.01.24Sehr schönes stadthotel in salzburg def8nitiv wieder
View details
- Room100 / 100
- Cleanliness100 / 100
- Service100 / 100
- Location100 / 100
- Price100 / 100
- Breakfast100 / 100
- Wifi / WLAN100 / 100
Lieber Gast,
das gesamte Team sagt „Dankeschön“, dass Sie nach Ihrer Rückkehr an uns gedacht und unser Hyperion Hotel so klasse bewertet haben. Wir freuen uns, dass auch dieser Aufenthalt mit so vielen tollen Eindrücken verbunden war, dass wir uns schon heute darauf freuen, Sie erneut von unserem Service begeistern zu dürfen. Dass Sie uns erneut besuchen würden, ist das schönste Lob, dass Sie aussprechen können und wir sind sehr stolz und dankbar für Ihre lobenden Worte. Bis ganz bald im schönen Salzburg.
Herzliche Grüße,
Ihr Team von den H-Hotels,
Stefanie Bergforth – Online Reputation Manager
03.01.24
100%
From: Batsakoutsa E.
03.01.24Very good hotel i love it
View details
- Room100 / 100
- Cleanliness100 / 100
- Service100 / 100
- Location100 / 100
- Price100 / 100
- Breakfast100 / 100
- Wifi / WLAN100 / 100
Dear Guest,
Thank you for visiting our Hyperion in Salzburg and rating it so perfectly. It is always nice to see that we were able to satisfy our guests in every aspect. We are happy if you have spent a nice time with us - hopefully you will do it again sometime. Until we meet again, we wish you all the best.
Your H-Hotels team
Stefanie Bergforth - Online Reputation Manager
03.01.24
100%
From: anonymous
03.01.24Reslly nice hotel in salzburg
View details
- Room100 / 100
- Cleanliness100 / 100
- Service100 / 100
- Location100 / 100
- Price100 / 100
- Breakfast100 / 100
- Wifi / WLAN100 / 100
Dear Guest,
Thank you very much for the excellent rating of our Hyperion Hotel. On behalf of our entire team, I would like to thank you for the time you have invested in the review. We are pleased that you had a pleasant stay in Salzburg. Visit us again soon - we would be very happy.
Best regards,
Your H-Hotels team,
Stefanie Bergforth - Online Reputation Manager
03.01.24
100%
From: anonymous
03.01.24Sehr schönes stadt hotel mit flair
View details
- Room100 / 100
- Cleanliness100 / 100
- Service100 / 100
- Location100 / 100
- Price100 / 100
- Breakfast100 / 100
- Wifi / WLAN100 / 100
Lieber Gast,
herzlichen Dank, für die ausgezeichnete Bewertung unseres Hyperion Hotels. Im Namen unseres gesamten Teams bedanke ich mich für die Zeit, die Sie für die Bewertung investiert haben. Wir freuen uns, dass Sie einen angenehmen Aufenthalt in Salzburg hatten. Besuchen Sie uns bald wieder - wir würden uns sehr freuen.
Herzliche Grüße,
Ihr Team von den H-Hotels,
Stefanie Bergforth - Online Reputation Manager
03.01.24
100%
From: anonymous
03.01.24Einfach nur wow. Waren über Silvester hier und es war ein wunderbarer Abend mit guter Musik, guter Gesellschaft und Tanz
View details
- Room100 / 100
- Cleanliness100 / 100
- Service100 / 100
- Location100 / 100
- Price100 / 100
- Wifi / WLAN100 / 100
Lieber Gast,
vielen Dank, dass Sie an unserer Umfrage teilgenommen und diese gute Bewertung für unser Hyperion Hotel abgegeben haben. Es ist sehr schön zu sehen, dass für Sie alles optimal war. Es ist uns immer eine große Freude, wenn wir den Gästen eine angenehme Zeit bereiten können. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns in Salzburg begrüßen zu dürfen.
Ihr Team von den H-Hotels
Stefanie Bergforth – Online Reputation Manager
03.01.24
100%
From: Zeman
03.01.24The Architecture of this hotel is truly stunning. The staff is working hand in hand which is leading to a relaxing Atmosphere.
View details
- Room100 / 100
- Cleanliness100 / 100
- Service100 / 100
- Location100 / 100
- Price100 / 100
- Wifi / WLAN100 / 100
Dear Guest,
Thank you for taking part in our survey and for giving us such a good rating for our Hyperion Hotel. It's great to see that everything went well for you. It is always a great pleasure for us when we can give our guests a pleasant time. We are pleased that you enjoyed your stay with us and hope to welcome you again soon in Salzburg.
Your H-Hotels team
Stefanie Bergforth – Online Reputation Manager
03.01.24
100%
From: READ
03.01.24IT WAS ONE OF THE NICEST HOTEL THAT I EVER STAYED IN. HIGHLY RECOMMENDED
View details
- Room100 / 100
- Cleanliness100 / 100
- Service100 / 100
- Location100 / 100
- Price100 / 100
- Wifi / WLAN100 / 100
Dear Guest,
the entire team says "thank you" for thinking of us upon your return and for giving our Hyperion Hotel such a great rating. We are pleased that this stay was also associated with so many great impressions that we are already looking forward to being able to inspire you again with our service. That you would visit us again is the best compliment you can give and we are very proud and grateful for your words of praise. See you very soon in beautiful Salzburg.
Best regards,
Your H-Hotels team,
Stefanie Bergforth – Online Reputation Manager
03.01.24
96%
From: Ronald F.
03.01.24Sehr schönes Hotel
View details
- Room100 / 100
- Cleanliness100 / 100
- Service100 / 100
- Location100 / 100
- Price100 / 100
- Breakfast80 / 100
- Wifi / WLAN100 / 100
Lieber Ronald,
vielen Dank für Ihre positive Bewertung, die Sie für unser Hotel geschrieben haben. Wir freuen uns sehr, dass Sie eine großartige Zeit bei uns verbracht haben und hoffen, Sie bald wieder bei uns im schönen Salzburg begrüßen zu dürfen. Bis dahin wünschen wir Ihnen alles Gute.
Ihr Team von den H-Hotels
Stefanie Bergforth - Online Reputation Manager
03.01.24
96%
From: Sergio
03.01.24
View details
- Room100 / 100
- Cleanliness100 / 100
- Service100 / 100
- Location80 / 100
- Price100 / 100
- Breakfast100 / 100
- Wifi / WLAN100 / 100
Dear Sergio,
Thank you for your positive review that you have written for our Hyperion Hotel. We are pleased that you had a nice and pleasant time with us and hope to welcome you again soon in beautiful Salzburg.
Your H-Hotels team
Stefanie Bergforth - Online Reputation Manager
03.01.24
46%
From: Peter J.
03.01.24Booked and paid for a king bed room and was assigned a twin bed room on a romantic getaway. Appalling as supposedly 5 star hotel, paying £400+ per night. A decent hotel would have made sure that the booked room was assigned. I would not trust this hotel to deliver on their booking.
View details
- Room20 / 100
- Cleanliness80 / 100
- Service60 / 100
- Location60 / 100
- Price40 / 100
- Breakfast20 / 100
- Wifi / WLAN60 / 100
Dear Peter,
thank you very much for your rating that you gave to our hotel. It is a pity that we were not able to convince you of our hotel in all respects. We are sorry for the issue with the booked bedsize. But you only book a Roomtype and not a Bedtype. If we knew your wish before we can provide it more safe. But we would like to apologize again for the issue. Nevertheless, we all hope that we can welcome you again in our hotel and wish you all the best until then!
Your H-Hotels team
Stefanie Bergforth – Online Reputation Manager
03.01.24
100%
From: David L.
03.01.24Beyond the wonderfully appointed room and location, the staff at this hotel is outstanding. Friendly, helpful and knowledgable. The woman who checked us in spent so much time giving us recommendations for food to try, where to go and what to see. She highlighted a map and even got my husband a glass of ice from the bar. Our holiday this year included 5 hotel stays and this hotel was our favorite!
View details
- Room100 / 100
- Cleanliness100 / 100
- Service100 / 100
- Location100 / 100
- Price100 / 100
- Wifi / WLAN100 / 100
Dear David,
Your review is simply wonderful - thank you very much! It is very important to us that our guests feel comfortable. It's great that we managed to impress you with our friendly staff, our good service and the quality of us. We are happy to pass on your words of praise, because your satisfaction is the merit of all employees. We look forward to welcoming you back to our hotel in Salzburg soon!
Your H-Hotels team,
Stefanie Bergforth - Online Reputation Management
03.01.24
100%
From: anonymous
03.01.24One of the best hotels in salzburg
View details
- Room100 / 100
- Cleanliness100 / 100
- Service100 / 100
- Location100 / 100
- Price100 / 100
- Breakfast100 / 100
- Wifi / WLAN100 / 100
Dear Guest,
Thank you for visiting our Hyperion in Salzburg and rating it so perfectly. It is always nice to see that we were able to satisfy our guests in every aspect. We are happy if you have spent a nice time with us - hopefully you will do it again sometime. Until we meet again, we wish you all the best.
Your H-Hotels team
Stefanie Bergforth - Online Reputation Manager
03.01.24
100%
From: anonymous
03.01.24Great value for the best hotel in Salzburg
View details
- Room100 / 100
- Cleanliness100 / 100
- Service100 / 100
- Location100 / 100
- Price100 / 100
- Breakfast100 / 100
- Wifi / WLAN100 / 100
Dear Guest,
Thank you very much for the excellent rating of our Hyperion Hotel. On behalf of our entire team, I would like to thank you for the time you have invested in the review. We are pleased that you had a pleasant stay in Salzburg. Visit us again soon - we would be very happy.
Best regards,
Your H-Hotels team,
Stefanie Bergforth - Online Reputation Manager
03.01.24
100%
From: anonymous
03.01.24Einzigartig, besonders die Mitarbeiter leisten eine hervorragende Arbeit
View details
- Room100 / 100
- Cleanliness100 / 100
- Service100 / 100
- Location100 / 100
- Price100 / 100
- Wifi / WLAN100 / 100
Lieber Gast,
herzlichen Dank, für die ausgezeichnete Bewertung unseres Hyperion Hotels. Im Namen unseres gesamten Teams bedanke ich mich für die Zeit, die Sie für die Bewertung investiert haben. Wir freuen uns, dass Sie einen angenehmen Aufenthalt in Salzburg hatten. Besuchen Sie uns bald wieder - wir würden uns sehr freuen.
Herzliche Grüße,
Ihr Team von den H-Hotels,
Stefanie Bergforth - Online Reputation Manager
03.01.24
100%
From: anonymous
03.01.24
View details
- Room100 / 100
- Cleanliness100 / 100
- Service100 / 100
- Location100 / 100
- Price100 / 100
- Breakfast100 / 100
- Wifi / WLAN100 / 100
Lieber Gast,
vielen Dank für Ihr super Feedback. Wir freuen uns sehr, dass Sie Ihren Aufenthalt bei uns im Hyperion Hotel genossen und sich bei uns rundum wohlgefühlt haben. Wir hoffen, Sie hatten eine angenehme Heimreise und kommen uns wieder einmal in Salzburg besuchen. Wir freuen uns schon auf Sie!
Ihr Team von den H-Hotels
Stefanie Bergforth - Online Reputation Manager
03.01.24
100%
From: anonymous
02.01.24
View details
- Room100 / 100
- Cleanliness100 / 100
- Service100 / 100
- Location100 / 100
- Price100 / 100
- Breakfast100 / 100
- Wifi / WLAN100 / 100
Lieber Gast,
herzlichen Dank, für die ausgezeichnete Bewertung unseres Hyperion Hotels. Im Namen unseres gesamten Teams bedanke ich mich für die Zeit, die Sie für die Bewertung investiert haben. Wir freuen uns, dass Sie einen angenehmen Aufenthalt in Salzburg hatten. Besuchen Sie uns bald wieder - wir würden uns sehr freuen.
Herzliche Grüße,
Ihr Team von den H-Hotels,
Stefanie Bergforth - Online Reputation Manager
02.01.24
Our Customer Satisfaction Index
94%
Based on 1478 ratings
Certificate from
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- Evaluations from real guests without manipulating
All reviews
- Customer Alliance94%