Reviews: H.ome Serviced Apartments München

Terrible. To be honest, it was one of the worst stays I’ve ever had and I cannot believe it was over 500 EUR for 2 nights. At check in I was told they had overbooked and I don’t have a room then they said they do. The smell of the room is really bad, like old food smells. There is no body wash, shampoo, conditioner, hair dryer, iron, ironing board. Iron and ironing board fine, it’s 2 floors underground. There is only 1 & you have to use it downstairs in the basement. The hair dryer is advertised as being available on request… an odd thing to have to request that is quite basic. I called & was assured someone would bring it up. They didn’t. I queued at reception & was told they would deliver it whilst I go to work. They didn’t. So I called & called & called but no one answered. So I went back to reception at the hotel to be told that they do not supply hairdryers. I explained that the booking shows that you do & they insisted that they do not have 1 in the entire hotel. I went out & when I returned the same woman charged me €20 & gave me 1! Unbelievable! WiFi didn’t work the whole time. Said that they would send someone to fix that and didn’t. I travel frequently and will now be travelling to Munich at least once a month for at least 2 nights each time but I will do my best not to have to book with you again. It is unbelievable how much you charge for such terrible service.

Sehr enttäuschend und dazu sehr unhöfliches Personal.

Das Zimmer ist von der Lage her perfekt.

Positive

rather dissapointing for the following reasons : 1) The weekly cleaning was not done every week. I stayed for a month and it was not done twice. However, it is included in the offer. 2) Several kitchen utensils were missing from the inventory list. I requested the missing items and they were brought. However, the frying pan was unusable as it was damaged and the interior surface was completely scratched. 3) The ventilation system in the room is very noisy. 4) Every evening, there were buses from H2 hotel parked with their engines running, and again early in the morning.

It's quite good, just some issues that arise during my long stay, during the cleaning not all the place are cleaned, e.g. the tissue doesn't replace, the washing stuff doesn't renew, and the cleaning is not so careful, it cause loss of my things. Then the cleaning is not always, in one Thursday, I ask them whether they can clean later, they say yes but then they don't come back. And all the cleaning people only speak German, it's hard to communicate with them. The pan inside the room is damaged, and when I asked to change, then there's no good ones, only worse ones left. So I kept the original one and buy a new one myself afterwards. The networking was broken in someday of my stay and there's no hot water in 2 two days. In my last day, my key card cannot open the door and no one can fix it. Finally a staff use a universal card and open it for me.

War an sich ganz okay aber das aufladen des Fahrzeug überteuert 20 Euro für einmal aufladen lächerlich, ich zahle für einmal voll 3,30 Euro im Normalfall

eigentlich sehr gut, besonders hervorheben möchte ich den Hotelmanager, der war super nett und hilfsbereit

Auf den Webseitenfotos sahen die Zimmer gemütlicher aus - aber das Bild oder der Teppich war in meinem Appartment nicht zu sehen. So war es eine karge, ungemütliche Zelle mit abwischbarem Boden. Alles andere war aber sehr gut. Frühstück - als zubuchbare Leistung - war sehr gut. Preis-Leistungsverhältnis war fein.

Es war mal sehr gut aber entwickelt sich so langsam zur Abzocke. Preis/Leistung stimmen gar nicht überein. Für das Geld erwarte ich wenigstens einmal pro Woche ein absolut sauberes Apartment.

It's great experience to stay here for more than 1.5 years.

Das Zimmer ist sehr klein. Die Klimaanlage lies sich nicht gut regulieren und ist immer wieder zum alten Wert von 22 C zurück gesprungen was ich viel zu warm empfand. Es war kein Haarföhn im Zimmer und auf Nachfragen hin wurde mir keiner vorbei gebracht obwohl es mir zugsichert wurde.

Sehr schönes Zimmer, wohlig warmes Bad im tiefen Winter. Angenehme Atmosphäre durch die Mitarbeitern. Herrliche Lage bezogen auf öffentliche Verkehrsmittel und die Nähe zum Olympiapark.