Reviews: H2 Hotel Budapest
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Evaluation overview: What our guests say about the H2 Hotel Budapest
Overall rating from 1984 evaluations
Guest statements:
802 guests said „Very friendly staff”
805 guests said „Very pleasant rooms”
679 guests said „Very rich breakfast”
816 guests said „Ideal location”
801 guests said „Perfect price”
83%
Very positive
- Room80 / 100
- Cleanliness100 / 100
- Service80 / 100
- Transport links80 / 100
- Price80 / 100
- Breakfast80 / 100
- Wifi / WLAN80 / 100
Dear Guest,
Thank you for reviewing your recent stay at our hotel. We appreciate your good rating and we are glad that you enjoyed a pleasant time with us. Please come back again someday and allow us to fully win you with our great advantages as well as excellent service features.
Sincerely,
Your H-Hotels Team,
Thea Neumann - Online Reputation Manager
23.06.24
63%
Mala por culpa de su publicidad. No pueden ofertar una habitación con sorpresa y que la única sorpresa sean dos literas. Lamentable e impropio de un hotel de esa categoría
- Room40 / 100
- Cleanliness80 / 100
- Service80 / 100
- Transport links80 / 100
- Price40 / 100
- Breakfast60 / 100
- Wifi / WLAN60 / 100
Dear Mateo,
We deeply regret that we couldn't win you with the modern comfort and guest oriented service our H2 Hotel generally is appreciated for. Please note the special booking conditions: When booking this room category, the special room allocation is based on availability on the day of arrival.
Accommodation is in a comfort twin, comfort double, superior double or multiple bed room for single or double use (is declared under equipment).
Hopefully you will give us another opportunity to change your point of view during a future abidance with us.
Sincerely,
Your H-Hotels Team,
Thea Neumann - Online Reputation Manager
23.06.24
70%
Sans plus . Pour moi il est incompréhensible qu‘ on offre la chambre comme étant disponible avant 15:00 heures uniquement moyennant un paiement. Soit la chambre est prête et disponible ou elle ne l‘est pas. Buffet pas très alléchant. En arrivant à 8:45 heures, il n‘y avait pas d’œufs brouillés et 9:45 heures il n‘y en avait toujours pas. C’était le cas 1 jour.
- Room80 / 100
- Cleanliness80 / 100
- Service60 / 100
- Transport links80 / 100
- Price60 / 100
- Breakfast60 / 100
- Wifi / WLAN80 / 100
Dear Guest,
Thanks a lot for posting a review of your recent abidance at our H2 Hotel. Please rest assured that early check in's before 3pm are realisable but can only be fulfilled due to our current availability. On the check out day every guest has the possibility to stay in their room until 12noon which makes it impossible for us to guarantee early check in's. We kindly ask for your understanding in this case and hope to meet again someday for an even more enjoyable time.
Best wishes,
Your team from the H-Hotels,
Thea Neumann - Online Reputation Manager
22.06.24
86%
Recepção deficiente qdo ha reclamacoes, simulam nao entender.
Quando estavamos no quarto recebemos,, com surpresa, a invasao de 3 pessoas, ou seja, novos hospedes.
A recepcao deu a eles o mesmo codigo do nosso apto, que estava ocupado por nos.
Ao reclamar o problema pela seguranca de nosso quarto, naturalmente trocaram nosso codigo, sem explicações, apesar de mencionarmos nossa preocupação
- Room80 / 100
- Cleanliness100 / 100
- Service60 / 100
- Transport links100 / 100
- Price80 / 100
- Breakfast100 / 100
- Wifi / WLAN60 / 100
Dear Guest,
Thanks a lot for rating on your recent stay with us. We are happy that you enjoyed a pleasant time at our modern hotel and experienced an attentive service. Hopefully we can welcome you back again soon for another delightful abidance.
Best regards,
Your H-Hotels Team,
Thea Neumann - Online Reputation Manager
22.06.24
66%
The room was lacking in several ways. No bedside table so I keep my glasses and phone on the bare floor. Lacking electric plugs for recharging by the bed. Only a curtain between the room and bath/sink so my wife wakes me up when washing her hands. Maybe survey guests to see what they like in a room.
- Room40 / 100
- Cleanliness80 / 100
- Service80 / 100
- Transport links60 / 100
- Price60 / 100
- Breakfast80 / 100
- Wifi / WLAN80 / 100
Dear Richard,
Thank you for your efforts to review the experiences of your recent stay at our hotel. We regret that not everything met your expectations but regarding to your 67% rating we are glad that your positive impressions prevailed and that your abidance was overall enjoyable. Please accept our apologies for mentioned inconveniences though and rest assured that we will discuss your meaningful feedback internally to find solutions for improvements. Your future visit we would like to enable more comfortable and hope to meet again someday.
Best regards,
Your H-Hotels Team,
Thea Neumann - Online Reputation Manager
22.06.24
76%
Overall experience was okey. Was disappointed by the room a bit, there was no refrigerator/minibar, or a safe, so we could not cool our water or other drinks that we bought. It would have been really good since it was really warm outside.
We could not buy water or other beverages either in their shop because it was closed during the day.
- Room60 / 100
- Cleanliness100 / 100
- Service80 / 100
- Transport links100 / 100
- Price60 / 100
- Breakfast60 / 100
- Wifi / WLAN100 / 100
Dear Guest,
Thank you for choosing our H2 Hotel for your recent stay in Budapest and for giving us a good rating. We are happy that your positive impressions prevailed and that you generally enjoyed a pleasant time with us. During your next abidance we would like to fully convince you of our great hospitality and hope to meet again someday.
Sincerely,
Your H-Hotels Team,
Thea Neumann - Online Reputation Manager
22.06.24
100%
Foarte buna
- Room100 / 100
- Cleanliness100 / 100
- Service100 / 100
- Transport links100 / 100
- Price100 / 100
- Breakfast100 / 100
- Restaurant100 / 100
- Wifi / WLAN100 / 100
Dear Ionut,
We are couldn't be happier about your awesome rating and we are very thankful for sharing it with us as well as our future guests. How lovely to know that you gained such positive impressions while staying at our comfortable and modern designed hotel. Please visit us again someday and re-experience our great hospitality.
Sincerely,
Your H-Hotels Team,
Thea Neumann - Online Reputation Manager
22.06.24
90%
Buono
- Room100 / 100
- Cleanliness100 / 100
- Service100 / 100
- Transport links100 / 100
- Price60 / 100
- Breakfast80 / 100
- Wifi / WLAN100 / 100
Dear Gabriele,
Many thanks for letting us and our future guests know that your abidance at our Hotel was associated with positive impressions. We are happy that you felt comfortable with us and appreciated our daily efforts. To enable your next stay just as or even more enjoyable we hope to meet again someday.
Best regards,
Your H-Hotels Team,
Thea Neumann - Online Reputation Manager
22.06.24
100%
Sehr zufrieden
- Room100 / 100
- Cleanliness100 / 100
- Service100 / 100
- Transport links100 / 100
- Price100 / 100
- Breakfast100 / 100
- Wifi / WLAN100 / 100
Lieber Gast,
Unser gesamtes Team sagt „herzlichen Dank“, dass Sie sich Zeit nahmen, unser Hotel nach Ihrer Heimkehr so grandios zu bewerten. Wir freuen uns über Ihren gelungenen Aufenthalt und wären begeistert, Sie bald wieder einmal willkommen heißen zu dürfen.
Beste Grüße,
Ihr Team von den H-Hotels,
Thea Neumann - Online Reputation Manager
21.06.24
96%
We really enjoyed our stay at H2 hotel,as we found it to be a clean and modern hotel with friendly staff!
The location is perfect,close to everything you need! Restaurants,shopping, sightseeing places and public transportation.
The area felt safe and quiet.
We would love to come back to H2 hotel!
- Room100 / 100
- Cleanliness100 / 100
- Service100 / 100
- Transport links100 / 100
- Price100 / 100
- Breakfast80 / 100
- Wifi / WLAN100 / 100
Dear Guest,
We are grateful for your fantastic rating and more than happy about your positive impressions. It was our pleasure to have satisfied your expectations and we couldn't be happier about the fact that our daily efforts made your abidance delightful. Please recommend us to your friends and come back soon for another wonderful stay.
Kind regards,
Your H-Hotels Team,
Thea Neumann - Online Reputation Manager
21.06.24
80%
It was a good stay, hotel was within walking distance to most sites.
- Room60 / 100
- Cleanliness100 / 100
- Service80 / 100
- Transport links100 / 100
- Price80 / 100
- Breakfast60 / 100
- Wifi / WLAN60 / 100
Dear Guest,
Thank you for posting a good review of your recent stay at our hotel. We are happy that you overall enjoyed your time with us and we would be pleased to welcome you back again someday to fully convince you of our excellent hospitality.
Best regards,
Your H-Hotels Team,
Thea Neumann - Online Reputation Manager
21.06.24
70%
Schönes gut gelegenes Hotel! Schneller Service im Zimmer. Leider sehr sehr dürftiges Frühstück. Macht eher den Eindruck einer Massenabfertigung in der Jugendherberge. Wir waren trotz bezahltem Frühstück woanders zum Frühstücken.
- Room80 / 100
- Cleanliness80 / 100
- Service80 / 100
- Transport links80 / 100
- Price60 / 100
- Breakfast40 / 100
- Wifi / WLAN80 / 100
Lieber Gast,
wir danken Ihnen, uns hinsichtlich Ihrer Aufenthaltserfahrungen gut bewertet zu haben und freuen uns, dass Sie in unserem Hause erholsame Tage in tollem Ambiente verbringen konnten. Hoffentlich dürfen wir Sie eines Tages erneut willkommen heißen und Ihre Eindrücke auch noch verbessern.
Herzliche Grüße,
Ihr Team von den H-Hotels,
Thea Neumann- Online Reputation Manager
20.06.24
23%
Terrible as indicated by my previous comment
- Room20 / 100
- Cleanliness40 / 100
- Service20 / 100
- Transport links20 / 100
- Price20 / 100
- Breakfast20 / 100
- Wifi / WLAN60 / 100
Dear Guest,
We deeply regret that your stay with us wasn't as pleasant as you would have expected. Please accept our apologies for the mentioned inconveniences and be assured that we do our very best each day to meet the quality level of our hotel. The satisfaction of each guest is our highest priority and as a matter of course we will discuss your meaningful feedback internally. Hopefully you will give us one more opportunity to change your point of view and win you with our great advantages during a future visit.
Sincerely,
Your H-Hotels Team,
Thea Neumann - Online Reputation Manager
20.06.24
60%
recently stayed at H2 Hotel Budapest for 5 nights and had a mixed experience. While the hotel excelled in several areas, there were significant issues that ultimately left me disappointed.
**Negatives:**
1. **Sleeping Experience:** Despite having never experienced back pain or complained about bed quality in hotels before, my sleeping experience here was terrible. I woke up every night after just three hours of sleep with severe back pain. Even after requesting a mattress change, the situation did not improve. This significantly affected my overall comfort and rest during the trip.
2. **Security Issue:** On the last day of my stay, I returned to find that housekeeping had left my room door wide open for several hours after cleaning. All my belongings were left unprotected. When I reported this to the reception, they assured me they would look into it but didn't even ask for my room number, indicating a lack of genuine concern for the issue.
**Positives:**
1. **Cleanliness:** The hotel maintained a high standard of cleanliness throughout my stay. The room and common areas were spotless, which I greatly appreciated.
2. **Location:** The hotel's location is fantastic, situated in the heart of Budapest, making it convenient to explore the city's attractions.
3. **Breakfast:** The breakfast offerings were varied and delicious, providing a great start to each day. The quality and freshness of the food were commendable.
While H2 Hotel Budapest has its strengths, the poor sleeping experience and the security lapse significantly impacted my stay. I hope the hotel addresses these issues to improve the overall guest experience.
- Room20 / 100
- Cleanliness100 / 100
- Service20 / 100
- Transport links60 / 100
- Price60 / 100
- Breakfast100 / 100
- Wifi / WLAN60 / 100
Dear Tal,
Thank you for your efforts to review the experiences of your recent stay at our hotel. We regret that not everything met your expectations but regarding to your 60% rating we are glad that your positive impressions prevailed and that your abidance was overall enjoyable. Please accept our apologies for mentioned inconveniences though and rest assured that we will discuss your meaningful feedback internally to find solutions for improvements. Your future visit we would like to enable more comfortable and hope to meet again someday.
Best regards,
Your H-Hotels Team,
Thea Neumann - Online Reputation Manager
20.06.24
33%
Not friendly staff. Wanted money for early check in eve though room was ready. Room dirty in all corner and in bathroom. Breakfast ordinary and boring. Only positive to say was great location
- Room40 / 100
- Cleanliness20 / 100
- Service20 / 100
- Transport links40 / 100
- Price40 / 100
- Breakfast40 / 100
- Wifi / WLAN40 / 100
Dear Anne,
Thank you for your recent abidance at our hotel. We are sad to see that there were aspects regarding to our colleagues that had fallen short of your expectations and our common norm. Please be assured that bearish or impolite behavior certainly doesn't match our general standard and that our entire team usually is appreciated for their kindness. Therefore we take your meaningful feedback very serious and will be passing it along to our department manager for his consideration. We kindly ask you to accept our apologies for the occurred inconveniences and we do sincerely hope that these unsightly experiences do not deter you from staying with us again in the future as we would like to change your mind.
Best regards,
Your team from the H-Hotels,
Thea Neumann - Online Reputation Manager
20.06.24
83%
Perfect, very clean and spacious rooms however thr breakfast could have more variety
- Room100 / 100
- Cleanliness100 / 100
- Service100 / 100
- Transport links60 / 100
- Price100 / 100
- Breakfast40 / 100
- Wifi / WLAN100 / 100
Dear Vanessa,
Thank you for your time to rate on your overall pleasant abidance at our hotel. We are glad that your positive impressions prevailed and we look forward to enable your future visit even more enjoyable.
Best regards,
Your H-Hotels Team,
Thea Neumann - Online Reputation Manager
19.06.24
100%
Super
- Room100 / 100
- Cleanliness100 / 100
- Service100 / 100
- Transport links100 / 100
- Price100 / 100
- Breakfast100 / 100
- Wifi / WLAN100 / 100
Lieber Gast,
herzlichen Dank für die fantastische Bewertung, resultierend aus Ihren positiven Aufenthaltserfahrungen. Wir sind begeistert, dass Sie sich bei uns rundum wohl fühlten und unsere Annehmlichkeiten wertschätzten. Hoffentlich dürfen wir zukünftig erneut Ihr Gastgeber sein, um Ihnen eine weitere wunderbare Zeit zu ermöglichen.
Beste Grüße,
Ihr Team von den H-Hotels,
Thea Neumann - Online Reputation Manager
19.06.24
86%
Experiencia satisfactoria. Un poco costoso para lo que se recibí. Localización perfecta.
- Room80 / 100
- Cleanliness100 / 100
- Service80 / 100
- Transport links100 / 100
- Price80 / 100
- Breakfast80 / 100
- Wifi / WLAN100 / 100
Dear Ian,
Many thanks for giving your recent stay a super rating which confirms your appreciation for our service features and comfort. It was our pleasure to have met your idea of feel-good atmosphere in almost every aspect and we look forward to enable your next abidance just as or even more pleasant.
Sincerely,
Your H-Hotels Team,
Thea Neumann - Online Reputation Manager
19.06.24
86%
Nice, modern hotel in an amazing location - close to everything (within walking distance)!
A nice and clean room with drinkable tap water - which is very convenient.
Nice breakfast with great coffee and nice staff.
I missed a safe in the room.
The shower inside the room is a bit challenging if you are not travelling with your partner, but we managed. still worth the nice stay
- Room80 / 100
- Cleanliness100 / 100
- Service80 / 100
- Transport links80 / 100
- Price100 / 100
- Breakfast80 / 100
- Wifi / WLAN100 / 100
Dear Ety,
great 87%. We are happy that you had a pleasant stay with us and we would be delighted to welcome you back again someday for another enjoyable abidance.
Kind regards,
Your H-Hotels Team,
Thea Neumann - Online Reputation Manager
18.06.24
80%
Very good location and nice service from reception staff. Overall a good experience, but as described some amenities, a safety box and a minibar would have been Nice.
- Room60 / 100
- Cleanliness100 / 100
- Service80 / 100
- Transport links100 / 100
- Price80 / 100
- Breakfast60 / 100
- Wifi / WLAN80 / 100
Dear Guest,
We are glad that the overall positive impressions of your recent stay made you leave us a good rating. Nice to know that we have managed to reach your expectation of a pleasant abidance in most ways and with our great hospitality we look forward to enable your future visit even more enjoyable.
Best regards,
Your H-Hotels Team,
Thea Neumann - Online Reputation Manager
18.06.24
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