Valutazione: H2 Hotel Berlin Alexanderplatz
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Panoramica delle recensioni: ecco ciò che i nostri ospiti dicono dell' H2 Hotel Berlin-Alexanderplatz
Valutazione complessiva di 2821 recensioni
Dichiarazioni degli ospiti:
„Colazione molto ricca” hanno detto 843 ospiti
„Posizione perfetta” hanno detto 1273 ospiti
„Camere attraenti” hanno detto 1047 ospiti
„Grande prezzo” hanno detto 1069 ospiti
„Personale molto cortese” hanno detto 1172 ospiti
72%
- Camera60 / 100
- Posizione60 / 100
- Pulizia80 / 100
- Prezzo80 / 100
- Servizio60 / 100
- Wifi / WLAN80 / 100
Dear guest,
Thank you for choosing our hotel for your recent trip to Berlin and for giving us feedback. Good to know that overall you had a pleasant stay and appreciated our advantages. Actually all of our rooms should be equipped with plenty of hangers and we are sorry that it wasn't the case in yours. As a matter of course we will restock your room immediately and kindly advise you to ask us for anything you are missing next time. Hoping to meet again someday we remain with kind regards,
Best regards,
Your team from the H-Hotels
Linda Prutz - Online Reputation Manager
18.12.23
77%
gut - zentrumsnah - günstig
- Camera80 / 100
- Posizione80 / 100
- Pulizia80 / 100
- Colazione80 / 100
- Ristorante60 / 100
- Prezzo80 / 100
- Servizio80 / 100
- Wifi / WLAN80 / 100
Lieber Gast,
vielen Dank, dass Sie sich Zeit nahmen, Ihren Aufenthalt im H2 Hotel, Ihrer Erfahrungen entsprechend, gut zu bewerten. Wie schön, dass es Ihnen bei uns gefallen hat und Sie überwiegend positive Eindrücke mit nach Hause nahmen. Ihren zukünftigen Besuch möchten wir gern noch angenehmer gestalten und hoffen auf ein Wiedersehen.
Herzliche Grüße,
Ihr Team von den H-Hotels
Linda Prutz - Online Reputation Manager
17.12.23
80%
The service was good according to the price
- Camera80 / 100
- Posizione80 / 100
- Pulizia80 / 100
- Prezzo80 / 100
- Servizio80 / 100
- Wifi / WLAN80 / 100
Dear Lotte,
Thank you for having stayed at our H2 Hotel in Berlin and for taking the time to review your experiences. We appreciate your kind feedback and we are glad that your abidance was pleasant overall. Next time we would like to fully convince you of our great hospitality and hope to meet again someday.
Best regards,
Your team from the H-Hotels
Linda Prutz - Online Reputation Manager
16.12.23
76%
Over het algemeen een goed hotel op een goede ligging. Basic, maar goed.
- Camera60 / 100
- Posizione100 / 100
- Pulizia80 / 100
- Colazione80 / 100
- Prezzo60 / 100
- Servizio60 / 100
- Wifi / WLAN80 / 100
Dear guest,
Thanks for your efforts to post a review of your recent stay with us. Regarding to your good 77% rating we are glad that you had a pleasant time at our H2 Hotel overall. However we deeply regret the uncomely smell in your bathroom. Generally it is just the siphon, which does not sit on the drain properly and can easily be fixed. As a matter of course we will check the issue immediately and hopefully we can welcome you back again someday for a more delightful abidance.
Best regards,
Your team from the H-Hotels
Linda Prutz - Online Reputation Manager
16.12.23
66%
Good average hotel with friendly receptionists and good breakfast at 500m distance from metro.
- Camera60 / 100
- Posizione80 / 100
- Pulizia60 / 100
- Colazione60 / 100
- Prezzo60 / 100
- Servizio60 / 100
- Wifi / WLAN40 / 100
Dear Kris,
Regarding to your 67% rating we are glad that you overall had a pleasant abidance with us although we regret that we couldn't fully convince you of the amenities and comfort our H2 Hotel generally is appreciated for. To help improving ourselves we would have liked to know how we can enhance ourselves in your opinion to enable your future visit more enjoyable. It is our aim to satisfy your expectations in every aspect and therefore we hope to meet again someday.
Best regards,
Your team from the H-Hotels
Linda Prutz - Online Reputation Manager
15.12.23
80%
Buena. El detalle de los dulces navideños 👍🏻
- Camera60 / 100
- Posizione100 / 100
- Pulizia80 / 100
- Colazione80 / 100
- Ristorante80 / 100
- Prezzo80 / 100
- Servizio80 / 100
- Wifi / WLAN20 / 100
Dear guest,
Thank you for sharing the kind thoughts of your recent abidance at our modern H2 Hotel in the heart of Berlin. We are glad that altogether you enjoyed your time with us and appreciated our amenities. Please accept our apologies for the changing water temperature in your shower and rest assured that we will replace the faucet immediately. To fully win you with our great advantages we hope to meet again someday.
Best regards,
Your team from the H-Hotels
Linda Prutz - Online Reputation Manager
15.12.23
66%
- Camera40 / 100
- Posizione80 / 100
- Pulizia60 / 100
- Colazione60 / 100
- Prezzo60 / 100
- Servizio80 / 100
- Wifi / WLAN80 / 100
Lieber Gast,
wir schätzen Ihr ehrliches und konstruktives Feedback. Wie schön, dass Ihnen unser freundliches Team in positiver Erinnerung blieb. Die von Ihnen bemängelten Umstände in Ihrem Zimmer bedauern wir hingegen sehr und entschuldigen uns vielmals für die Unannehmlichkeiten. Ihre Anmerkungen hierzu werden wir sowohl mit unserem Management als auch Reinigungsteam besprechen und können Ihnen bereits heute sagen, dass eine Modernisierung unseres Hauses in Planung ist. Selbstverständlich werden wir uns Ihr Zimmer noch heute anschauen und abgenutztes Mobiliar umgehend austauschen. Wir hoffen auf ein Wiedersehen, wo wir Sie vollständig für uns gewinnen möchten. Bis dahin verbleiben wir mit freundlichen Grüßen aus Berlin,
Ihr Team von den H-Hotels
Linda Prutz - Online Reputation Manager
14.12.23
65%
Super emplacement hôtel ni bien ni mal
- Camera60 / 100
- Posizione80 / 100
- Pulizia60 / 100
- Colazione40 / 100
- Ristorante80 / 100
- Prezzo60 / 100
- Servizio80 / 100
- Wifi / WLAN40 / 100
Dear Aguilera Marie Luce,
We work hard each day to meet our quality level and therefore deeply regret that we couldn't fully convince you of the service features our entire H2 Hotel Team generally is appreciated for. Please accept our sincere apologies for the inattention of our housekeeping and rest assured that specified issue really isn’t a usual case. As a matter of course we will not only discuss your meaningful feedback with our responsible colleagues but also use it for internal training purpose to avoid further occurrences. Furthermore we are sorry that our breakfast didn't meet your expectations although we do offer brioche in addition to cake and sweet spread like jam as well as chocolate. Hopefully we can welcome you back again someday and improve your impressions.
Best regards,
Your team from the H-Hotels
Linda Prutz - Online Reputation Manager
14.12.23
73%
Hinta-laatusuhde meni rimaa hipoen läpi.
- Camera60 / 100
- Posizione100 / 100
- Pulizia60 / 100
- Colazione60 / 100
- Prezzo80 / 100
- Servizio80 / 100
- Wifi / WLAN60 / 100
Dear guest,
Thank you for your review. Regarding to your given 73% we are glad that you enjoyed your stay with us overall although mentioned inconveniences clouded your impressions. We are sorry though that your room was not in perfect condition. Please accept our sincere apologies for the inattentive service of our housekeeping as well as maintenance team and rest assured that specified issues really aren’t a usual case. Your meaningful feedback will therefore be discussed and used for internal training purpose to avoid further occurrences. Besides you always have the possibility to ask us for a room change in case something is not the way you expect it to be. Hopefully we can welcome you back again someday and convince you of our general excellent hospitality.
Best regards,
Your team from the H-Hotels
Linda Prutz - Online Reputation Manager
13.12.23
80%
- Camera80 / 100
- Posizione80 / 100
- Pulizia80 / 100
- Colazione80 / 100
- Ristorante80 / 100
- Prezzo80 / 100
- Servizio80 / 100
- Wifi / WLAN80 / 100
Dear guest,
We are glad to know that your stay at our modern city hotel was overall enjoyable and we would like to thank you for your efforts to rate on it. Please allow us to fully convince you of our great quality level as well as excellent hospitality and visit us again someday.
Best regards,
Your team from the H-Hotels
Linda Prutz - Online Reputation Manager
13.12.23
66%
This hotel is not a comfortable place to stay. It’s more suited to school tours.
- Camera60 / 100
- Posizione100 / 100
- Pulizia60 / 100
- Colazione40 / 100
- Prezzo60 / 100
- Servizio60 / 100
- Wifi / WLAN80 / 100
Dear guest,
Thank you for your review based on the impressions of your stay at our H2 Hotel. We regret that our unique and innovative low budget hotel concept did not fully meet your expectations. If you prefer the charm of a traditional hotel with a corresponding clientele, endowment and amenities, we would like to recommend our adjoining higher class H4 Hotel for your future trip to Berlin. Hopefully we can welcome you back someday at one of our H-Hotels to improve your impressions. Until then, we remain with kind regards,
Your team from the H-Hotels
Linda Prutz - Online Reputation Manager
12.12.23
80%
Ottima posizione, hotel moderno e pulito
- Camera80 / 100
- Posizione100 / 100
- Pulizia80 / 100
- Ristorante80 / 100
- Prezzo60 / 100
- Servizio80 / 100
- Wifi / WLAN100 / 100
Dear Stefania,
Thanks a lot for posting a kind review of your recent stay confirming your appreciation for our conveniences and amenities. We are glad that your positive impressions prevailed and that your time with us was enjoyable. Please come back again someday and allow us to convince you of our great quality level in every way.
Sincerely,
Your team from the H-Hotels
Linda Prutz - Online Reputation Manager
11.12.23
80%
- Camera80 / 100
- Posizione100 / 100
- Pulizia80 / 100
- Prezzo60 / 100
- Servizio80 / 100
- Wifi / WLAN80 / 100
Lieber Hans,
besten Dank für Ihr freundliches Feedback zum Aufenthalt in unserem H2 Hotel. Wir freuen uns, dass es Ihnen gefallen hat und Sie positive Eindrücke mit nach Hause nahmen. Hoffentlich dürfen wir schon bald wieder einmal Ihr Gastgeber in Berlin sein und noch mehr begeistern.
Beste Grüße,
Ihr Team von den H-Hotels
Linda Prutz - Online Reputation Manager
11.12.23
80%
Allgemein iO.
- Camera80 / 100
- Posizione100 / 100
- Pulizia60 / 100
- Colazione80 / 100
- Ristorante80 / 100
- Prezzo60 / 100
- Servizio100 / 100
- Wifi / WLAN100 / 100
Lieber Gast,
vielen Dank, dass Sie sich Zeit nahmen, Ihren Aufenthalt im H2 Hotel, Ihrer Erfahrungen entsprechend, gut zu bewerten. Bitte entschuldigen Sie jedoch die aufgeführten Unannehmlichkeiten und seien Sie versichert, dass wir sowohl die Stockflecken in Ihrem Badezimmer, was ein absolutes "No-Go" ist, als auch den unangenehmen Geruch in der öffentlichen Herrentoilette umgehend beseitigen werden. Um Ihnen zu beweisen, dass Sie sich in unserem Hause rundum wohl fühlen können, hoffen wir auf ein Wiedersehen.
Beste Grüße,
Ihr Team von den H-Hotels
Linda Prutz - Online Reputation Manager
03.12.23
80%
Es gab eine Feueralarm. Der Hotelmitarbeiter liess die Gäste nachts um drei auf der Straße stehen und zeigte keinerlei Anstalten, die Gäste zu versorgen, zu betreuen gar nichts.
- Camera80 / 100
- Posizione100 / 100
- Pulizia100 / 100
- Colazione80 / 100
- Prezzo80 / 100
- Servizio40 / 100
- Wifi / WLAN100 / 100
Lieber Michael,
wir schätzen es sehr, dass Sie die Eindrücke Ihres Aufenthaltes nach Ihrer Heimkehr haben Revue passieren lassen, um anschließend ein Feedback abzugeben. Bezugnehmend auf Ihre gute 80% Bewertung sind wir froh, dass wir Ihren Vorstellungen gerecht wurden und Sie eine angenehme Zeit in unserem modernen Hause verbrachten. Für die Unannehmlichkeiten, aufgrund des nächtlichen Feueralarms und das unsachgemäße Handling unserer Kollegen, möchten wir uns hingegen aufrichtig entschuldigen. Bitte seien Sie versichert, dass wir Ihre Anmerkungen zum Anlass nehmen, unser Team noch einmal intensiv zu instruieren, mit solch einer unvorhergesehenen Situation angemessen umzugehen. Schon heute freuen wir uns darauf, Sie hoffentlich bald wieder einmal willkommen heißen zu dürfen.
Beste Grüße,
Ihr Team von den H-Hotels
Linda Prutz - Online Reputation Manager
03.12.23
72%
- Camera80 / 100
- Posizione80 / 100
- Pulizia60 / 100
- Prezzo60 / 100
- Servizio60 / 100
- Wifi / WLAN80 / 100
Dear guest,
Thank you for your time to rate on your recent stay with us. Regarding to your given 72% we are glad to know that your abidance at our H2 Hotel was pleasant overall although we regret that not everything fully met your expectations. To help improving ourselves we would have liked to know what we can do in your opinion to make you feel more comfortable. Hopefully you will give us another opportunity to convince you of our excellent hospitality and great service features during a future visit.
Kind regards,
Your team from the H-Hotels
Linda Prutz - Online Reputation Manager
01.12.23
62%
Small outdated rooms. Lights were broken. Towels had holes in them. Pillows were the worst I have had in any hotel in the world. No tea or coffee making facilities. A kettle would be a very basic inclusion.
- Camera40 / 100
- Posizione60 / 100
- Pulizia60 / 100
- Colazione80 / 100
- Ristorante80 / 100
- Prezzo60 / 100
- Servizio20 / 100
- Wifi / WLAN40 / 100
Dear Peter,
We deeply regret that we couldn't win you with the modern comfort and great amenities our H2 Hotel generally is appreciated for. Please believe that the satisfaction of all guests is our top priority and we work hard each day to meet our quality level. Therefore we are very sad not to have reached your expectations of a pleasant stay and we are sorry for mentioned inconveniences. As a matter of course we will forward your feedback to our colleagues from the maintenance and housekeeping. Please be informed that you also always have the possibility to ask for a room change in case something isn't the way you expected it to be. Hopefully you will give us another opportunity to change your point of view during a future abidance.
Sincerely,
Your team from the H-Hotels
Linda Prutz - Online Reputation Manager
30.11.23
76%
Ein bisschen Freundlichkeit macht am Empfang macht sehr gute Eindruck, nicht allen Mitarbeitern sondern nur ein junge Mann mir gar nicht begrüßt.
Richtig skeptisch angesprochen / ausgelacht/] es wurde mich von ihm gefragt was ich dort will, dann habe ich mein Name gesagt und den bocking Nummer eine Dame gezeigt. Mit dem Aufzug wusste ich nicht wie das geht gabs auch kein freundlicher antwort von der junge mann. An sonst das Hotel hat mir sehr gut gefallen, Zimmern war schon super sauber.
LG Ayub
- Camera100 / 100
- Posizione60 / 100
- Pulizia100 / 100
- Prezzo80 / 100
- Servizio40 / 100
- Wifi / WLAN100 / 100
Lieber Gast,
vielen Dank, dass Sie unser Gast waren und uns Ihre Aufenthaltserfahrungen mitgeteilt haben. Ihr Feedback, welches, trotz einer weniger schönen Erfahrung, Ihre dennoch angenehme Zeit in unserem Hause widerspiegelt, schätzen wir sehr. Wir bedauern, dass Ihnen von einem unserer Empfangskollegen nicht die Freundlichkeit entgegengebracht wurde, für welche unser gesamtes Team üblicherweise gelobt wird. Wir versichern Ihnen, dass wir bezüglich Ihrer Anmerkungen mit dem zuständigen Mitarbeiter Rücksprache halten werden und hoffen auf eine weitere Gelegenheit, Sie von unserer herzlichen Gastfreundschaft in allen Abteilungen zu überzeugen. Bis dahin verbleiben wir mit besten Grüßen aus Berlin,
Ihr Team von den H-Hotels
Linda Prutz - Online Reputation Manager
29.11.23
80%
- Camera80 / 100
- Posizione100 / 100
- Pulizia80 / 100
- Colazione80 / 100
- Prezzo60 / 100
- Servizio80 / 100
- Wifi / WLAN100 / 100
Lieber Gast,
vielen Dank für Ihren Aufenthalt und die daraus resultierende gute Bewertung. Schön, dass Ihre positiven Eindrücke überwogen und Sie sich bei uns insgesamt wohl gefühlt haben. Während Ihres nächsten Besuches möchten wir Sie gern vollständig vom Qualitätsniveau unseres Hauses überzeugen und hoffen auf ein Wiedersehen.
Herzliche Grüße,
Ihr Team von den H-Hotels
Linda Prutz - Online Reputation Manager
29.11.23
76%
Satisfaite du logement, chambre spacieuse, petit déjeuner copieux
- Camera80 / 100
- Posizione80 / 100
- Pulizia80 / 100
- Prezzo60 / 100
- Servizio80 / 100
- Wifi / WLAN100 / 100
Dear guest,
Thank you for sharing the kind thoughts of your recent abidance with us and our future guests. We are happy that you enjoyed your stay at our hotel and experienced attentive hospitality. To enable your future visit even more delightful we hope to meet again someday.
Best regards,
Your team from the H-Hotels
Linda Prutz - Online Reputation Manager
28.11.23
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