Valoraciones: H2 Hotel Berlin Alexanderplatz
¡Descubra lo que piensan los huéspedes sobre nuestro H2 Hotel Berlin Alexanderplatz.
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Vista general de las valoraciones: esto es lo que dicen nuestros huéspedes sobre el H2 Hotel Berlin Alexanderplatz
Valoración total de 2822 valoraciones
Testimonios de los huéspedes:
„Desayuno muy rico” dijeron 843 invitados
„Ubicación perfecta” dijeron 1273 invitados
„Habitaciones atractivas” dijeron 1047 invitados
„Gran precio” dijeron 1069 invitados
„Personal muy cortés” dijeron 1172 invitados
94%
Muito boa
- Habitación100 / 100
- Ubicación100 / 100
- Limpieza100 / 100
- Desayuno100 / 100
- Restaurante60 / 100
- Relación calidad/precio100 / 100
- Servicio80 / 100
Dear guest,
We are thankful for your great rating and kind feedback. How nice to know that you had a pleasant stay at our H2 Hotel and that you acknowledged our present conveniences just as much as our warm hospitality. Your suggestion for improvement regarding to our bistro selection also is appreciated and will be considered. Hopefully we can welcome you back someday for an even more enjoyable abidance.
Best regards,
Your team from the H-Hotels //
Linda Prutz - Online Reputation Manager
15.02.23
66%
El hotel esta bien, pero el trato y la amabilidad de recepción no nos ha gustado nada. Tuvimos que pagar por algunas habitaciones a la mitad de nuestra estancia, no había ninguna organización.
El personal no fue educado con nosotros, nunca antes nos ha pasado esto.
- Habitación80 / 100
- Ubicación80 / 100
- Limpieza80 / 100
- Desayuno80 / 100
- Relación calidad/precio60 / 100
- Servicio80 / 100
Dear guest,
Thanks for having stayed at our hotel and for taking the time to bring your thoughts to our attention. We deeply regret your uncomely impressions regarding to our colleagues from the front desk who didn't meet your idea of guest oriented and friendly service attitude. Please rest assured that bearish or impolite behavior certainly isn't the usual case and our entire team generally appreciated for their kindness. To make sure it stays that way we will hold an appropriate consultation internally. Unfortunately we currently have a technical issue with authorising credit cards for guarantee and therefore have to ask all of our guests for a prepayment. We very much regret the situation as well and we are working hard to fix the problem. Hopefully you will give us another opportunity to convince you of our common warm hospitality during a future visit.
Best regards,
Your team from the H-Hotels //
Linda Prutz - Online Reputation Manager
15.02.23
100%
Perfect!
- Habitación100 / 100
- Ubicación100 / 100
- Limpieza100 / 100
- Desayuno100 / 100
- Relación calidad/precio100 / 100
- Servicio100 / 100
Dear Dalia,
Thanks a million for sharing a beautiful feedback of your recent stay at our H2 Hotel. We are delighted that our modern comfort and great guest oriented service met your prospects just as much as our warm hospitality. Please come back again someday and re-experience another wonderful abidance with us in the heart of Berlin.
Sincerely,
Your team from the H-Hotels //
Linda Prutz - Online Reputation Manager
15.02.23
53%
Niewieder
- Habitación40 / 100
- Ubicación100 / 100
- Limpieza60 / 100
- Desayuno60 / 100
- Relación calidad/precio40 / 100
- Servicio60 / 100
Liebe/r Cemile,
Ihre Meinung ist uns sehr wichtig, denn sie bildet die Grundlage für unsere internen Verbesserungsprozesse. Daher bedanken wir uns für Ihr Feedback zum Aufenthalt in unserem H2 Hotel welches, zu unserem Bedauern, nicht positiv ausfiel. Schade, dass wir Sie ausgerechnet in den Bereichen Freundlichkeit und Sauberkeit nicht überzeugen konnten, denn gerade hierfür wird unser gesamtes Team für üblich sehr geschätzt. Für die Ihnen entstanden Unannehmlichkeiten möchten wir uns aufrichtig entschuldigen und Ihnen versichern, dass wir sowohl mit unseren Empfangsmitarbeitern, als auch mit den Kollegen vom Housekeeping Rücksprache halten werden. Der höfliche Umgang mit unseren Gästen, sowie einwandfreie Hygiene im gesamten Hause haben bei uns höchste Priorität und wir werden alles daransetzten, dass dies auch so bleibt. Hoffentlich geben Sie uns noch eine weitere Chance, unsere Gastfreundschaft und tollen Serviceleistungen zu beweisen.
Beste Grüße,
Ihr Team von den H-Hotels //
Linda Prutz - Online Reputation Manager
15.02.23
92%
We are very satisfied, we could have the room before time. Thank you very much.
All staff very nice
- Habitación80 / 100
- Ubicación80 / 100
- Limpieza100 / 100
- Relación calidad/precio100 / 100
- Servicio100 / 100
Dear guest,
Thanks a lot for giving your recent stay at our hotel such a super review. We are grateful for your kind words confirming your positive impressions and we are happy that your time with us was delightful. Hopefully we will meet again someday as we would like to enable your future visit just as pleasant and enjoyable.
Sincerely,
Your team from the H-Hotels //
Linda Prutz - Online Reputation Manager
15.02.23
90%
rundherum sehr zufrieden
- Habitación80 / 100
- Ubicación100 / 100
- Limpieza80 / 100
- Desayuno80 / 100
- Relación calidad/precio100 / 100
- Servicio100 / 100
Lieber Gast,
herzlichen Dank, dass Sie sich die Mühe gemacht haben, unser Haus super zu bewerten und Ihre gewonnenen Eindrücke zu teilen. Nichts liegt uns mehr am Herzen, als dass sich unsere Gäste wohl fühlen und in guter Erinnerung behalten. Wie schön, dass wir dies bei Ihnen erreichen konnten. Wir würden uns freuen, auch zukünftig wieder einmal Ihr Gastgeber in Berlin sein zu dürfen.
Beste Grüße,
Ihr Team von den H-Hotels //
Linda Prutz - Online Reputation Manager
14.02.23
96%
Consiglio ad amici e tornerei
- Habitación100 / 100
- Ubicación100 / 100
- Limpieza100 / 100
- Desayuno80 / 100
- Relación calidad/precio100 / 100
- Servicio100 / 100
Dear Elly,
Many thanks for having stayed at our H2 Hotel and for bringing your beautiful thoughts to our attention. We are delighted to know how much you enjoyed your time with us and we can't wait to welcome you back again soon for another fantastic abidance in best central location.
Best regards,
Your team from the H-Hotels //
Linda Prutz - Online Reputation Manager
14.02.23
88%
- Habitación80 / 100
- Ubicación100 / 100
- Limpieza80 / 100
- Relación calidad/precio100 / 100
- Servicio80 / 100
Lieber Gast,
wir danken Ihnen für die super Bewertung Ihres Aufenthaltes. Toll, dass wir Sie mit den Vorzügen unseres modernen Hauses, in bester zentraler Lage, gewinnen konnten und Sie sich wohl fühlten. Um Sie sogar noch mehr zu begeistern, würden wir uns über ein baldiges Wiedersehen sehr freuen.
Beste Grüße aus Berlin,
Ihr Team von den H-Hotels //
Linda Prutz - Online Reputation Manager
14.02.23
84%
OK
- Habitación60 / 100
- Ubicación100 / 100
- Limpieza100 / 100
- Relación calidad/precio60 / 100
- Servicio100 / 100
Dear guest,
Thank you for rating on your recent stay and for sharing your kind thoughts. We are glad that you enjoyed a pleasant time at our modern hotel and experienced guest oriented service features. On the other hand we would like to apologize for the bad smell in your bathroom. Generally it is just the siphon, which does not sit on the drain properly and can easily be fixed. As a matter of course we will check the issue immediately and hopefully we can welcome you back again soon.
Best regards,
Your team from the H-Hotels //
Linda Prutz - Online Reputation Manager
14.02.23
83%
super wars
- Habitación80 / 100
- Ubicación80 / 100
- Limpieza80 / 100
- Desayuno100 / 100
- Relación calidad/precio80 / 100
- Servicio80 / 100
Lieber Gast,
besten Dank für Ihr freundliches Feedback zum Aufenthalt in unserem H2 Hotel. Wir freuen uns, dass es Ihnen gefallen hat und Sie positive Eindrücke mit nach Hause nahmen. Hoffentlich dürfen wir schon bald wieder einmal Ihr Gastgeber in Berlin sein und noch mehr begeistern.
Beste Grüße,
Ihr Team von den H-Hotels //
Linda Prutz - Online Reputation Manager
14.02.23
100%
Tutto benissimo
- Habitación100 / 100
- Ubicación100 / 100
- Limpieza100 / 100
- Desayuno100 / 100
- Relación calidad/precio100 / 100
- Servicio100 / 100
Dear guest,
We couldn't be happier about the fact that the positive impressions of your recent stay made you share such a wonderful review. How lovely to know that you enjoyed a pleasant time with us and experienced great service as well as warm hospitality. Please come back someday and allow us to enable your next abidance just as delightful.
Sincerely,
Your team from the H-Hotels //
Linda Prutz - Online Reputation Manager
14.02.23
88%
- Habitación80 / 100
- Ubicación100 / 100
- Limpieza80 / 100
- Relación calidad/precio100 / 100
- Servicio80 / 100
Lieber Klaus,
ein herzliches Dankeschön für die super Bewertung Ihres Aufenthaltes. Toll, dass Ihre positiven Eindrücke überwogen und Sie eine angenehme Zeit bei uns in schickem Ambiente verbrachten. Wir hoffen, dass Sie sich auch bei zukünftigen Berlin-Reisen wieder für unser modernes Haus im City Center entscheiden werden und freuen uns schon heute auf ein Wiedersehen.
Beste Grüße,
Ihr Team von den H-Hotels //
Linda Prutz - Online Reputation Manager
14.02.23
92%
Un buon servizio, ottima la posizione da aggiungere un mini frigo in camera.
- Habitación80 / 100
- Ubicación100 / 100
- Limpieza100 / 100
- Relación calidad/precio80 / 100
- Servicio100 / 100
Dear Diego,
We are happy that you enjoyed your vacations with us and we would like to thank you for sharing your kind thoughts. How great to know that our conveniences as well as super service features were to your satisfaction and made your stay delightful. We already look forward to your next visit.
Sincerely,
Your team from the H-Hotels //
Linda Prutz - Online Reputation Manager
13.02.23
90%
Hotel comodo e confortevole. Consigliato per visitare Berlino.
- Habitación100 / 100
- Ubicación100 / 100
- Limpieza100 / 100
- Desayuno80 / 100
- Relación calidad/precio80 / 100
- Servicio80 / 100
Dear Maurizio,
Many thanks for your super rating and kind feedback. We are happy that you enjoyed a pleasant stay at our hotel and experienced attentive service features as well as great facilities. Hopefully we can welcome you back someday for another delightful abidance in nice atmosphere.
Best regards,
Your team from the H-Hotels //
Linda Prutz - Online Reputation Manager
13.02.23
73%
medium
- Habitación60 / 100
- Ubicación80 / 100
- Limpieza100 / 100
- Desayuno60 / 100
- Relación calidad/precio60 / 100
- Servicio80 / 100
Dear Fabio,
Thank you for bringing your review to our attention. We appreciate your meaningful feedback although we regret that not everything fully met your expectations. Due to the lack of minibars in the guest rooms our bistro serves a variety of nice drinks and tasty snacks until late at night. It is also possible to leave things that need to stay cool (like medicine) with our front desk team. We hope to welcome you back someday as we would like to win you with our great advantages.
Kind regards,
Your team from the H-Hotels //
Linda Prutz - Online Reputation Manager
13.02.23
93%
Very pleasant
- Habitación100 / 100
- Ubicación100 / 100
- Limpieza100 / 100
- Desayuno80 / 100
- Relación calidad/precio80 / 100
- Servicio100 / 100
Dear guest,
Thank you very much for taking the time to answer the online survey following your recent stay with us. How lovely to know that our service features as well as facilities met your expectations and made your abidance delightful. We cant wait to meet again.
Kind regards,
Your team from the H-Hotels //
Linda Prutz - Online Reputation Manager
12.02.23
100%
Enjoyed our stay here. The hotel is in a great location. Staff is very helpful and friendly. Room was very clean and housekeeping cleaned daily. Breakfast was great, lots of options.
- Habitación100 / 100
- Ubicación100 / 100
- Limpieza100 / 100
- Desayuno100 / 100
- Restaurante100 / 100
- Relación calidad/precio100 / 100
- Servicio100 / 100
Dear Lisa,
Thanks a million for sharing this wonderful review of your recent and pleasant abidance at our H2 Hotel. We are delighted about your lovely comment and we would be more than happy to welcome you back again soon for another fantastic stay with us.
Sincerely,
Your team from the H-Hotels //
Linda Prutz - Online Reputation Manager
12.02.23
86%
Alles gut ,
- Habitación60 / 100
- Ubicación100 / 100
- Limpieza100 / 100
- Desayuno80 / 100
- Relación calidad/precio80 / 100
- Servicio100 / 100
Lieber Gast,
wir freuen uns, dass Sie sich in unserem Hause insgesamt wohl fühlten und danken Ihnen dafür, eine entsprechend gute Bewertung abgegeben zu haben. Hoffentlich dürfen wir schon bald wieder einmal Ihr Gastgeber in Berlin sein, um Ihre Eindrücke noch weiter zu verbessern.
Beste Grüße,
Ihr Team von den H-Hotels //
Linda Prutz - Online Reputation Manager
12.02.23
51%
- Habitación60 / 100
- Ubicación60 / 100
- Limpieza60 / 100
- Desayuno60 / 100
- Restaurante40 / 100
- Relación calidad/precio40 / 100
- Servicio60 / 100
Dear guest,
Thank you for your recent abidance at our hotel. We are sad to see that there were aspects regarding to our colleagues who have fallen short of your expectations and our common norm. Please be assured that bearish or impolite behavior certainly doesn't match our general appearance as our entire team usually is appreciated for their kindness. Therefore we take your meaningful feedback very serious and will be passing it along to our staff for their consideration. We kindly ask you to accept our apologies for the inconveniences and we do sincerely hope that these unsightly experiences do not deter you from staying with us again. We look forward to change your point of view during a future visit.
Best regards,
Your team from the H-Hotels //
Linda Prutz - Online Reputation Manager
11.02.23
100%
- Habitación100 / 100
- Ubicación100 / 100
- Limpieza100 / 100
- Relación calidad/precio100 / 100
- Servicio100 / 100
Dear guest,
Many thanks for sharing your amazing review. How lovely to know that you gained such fantastic impressions while staying at our modern city hotel. Please recommend us to your friends and come back soon to experience our warm hospitality as well as great service once again.
Kind regards,
Your team from the H-Hotels //
Linda Prutz - Online Reputation Manager
11.02.23
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