Reviews: H2 Hotel Budapest
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Reviews: H2 Hotel Budapest

Find out what guests think of the H2 Hotel Budapest! Here we show you an overview of the hotel reviews that travellers have submitted on various portals.

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Evaluation overview: What our guests say about the H2 Hotel Budapest

Overall rating from 2342 evaluations

Our latest ratings:
1900 evaluations, show
375 evaluations, show
46 evaluations, show
19 evaluations, show
3 evaluations, show
Guest statements:

802 guests said „Very friendly staff”

805 guests said „Very pleasant rooms”

679 guests said „Very rich breakfast”

816 guests said „Ideal location”

801 guests said „Perfect price”

Detailed evaluations

Overall

Room

Transport links

Cleanliness

Service

Price

Breakfast

Restaurant


66%

From: John02.04.24

Ok
  • Room
    80 / 100
  • Cleanliness
    80 / 100
  • Service
    60 / 100
  • Transport links
    60 / 100
  • Price
    60 / 100
  • Breakfast
    60 / 100
  • Wifi / WLAN
    80 / 100
Dear Guest, thank you very much for taking the time to review your stay. We are looking forward to welcoming you soon again! Sincerely, Your H-Hotels Team, Anika Müller - Online Reputation Manager

02.04.24


80%

From: anonymous31.03.24

Buono
  • Room
    80 / 100
  • Cleanliness
    80 / 100
  • Service
    80 / 100
  • Transport links
    80 / 100
  • Price
    80 / 100
  • Breakfast
    80 / 100
  • Wifi / WLAN
    80 / 100
Dear Guest, thank you very much for taking the time to review your stay. We are looking forward to welcoming you soon again! Best regards, Your H-Hotels Team, Anika Müller - Online Reputation Manager

31.03.24


80%

From: Mathias31.03.24

Comfortable and modern hotel. Good stay
  • Room
    80 / 100
  • Cleanliness
    80 / 100
  • Service
    80 / 100
  • Breakfast
    80 / 100
  • Location
    80 / 100
  • Price
    80 / 100
  • Wifi / WLAN
    100 / 100
Dear Mathias, We couldn't be more enthusiastic about your amazing review. Thanks a million for letting us as well as our future guests know that your stay at our hotel was delightful and associated with such fantastic impression. Gladly we will share your lovely feedback with our entire team and we can't wait to welcome you back again for another memorable abidance in Budapest. Best regards, Your H-Hotels Team, Anika Müller - Online Reputation Manager

31.03.24


72%

From: anonymous29.03.24

  • Room
    60 / 100
  • Cleanliness
    80 / 100
  • Service
    60 / 100
  • Location
    100 / 100
  • Price
    60 / 100
  • Wifi / WLAN
    40 / 100
Dear Guest, Thank you for rating us. We are very sorry that we could not fulfill your expectations. We still hope you enjoyed your stay in overall. We look forward to welcoming you again. Sincerely, Your H-Hotels Team, Anika Müller - Online Reputation Manager

29.03.24


76%

From: Ombretta G.27.03.24

Buono
  • Room
    80 / 100
  • Cleanliness
    80 / 100
  • Service
    80 / 100
  • Transport links
    80 / 100
  • Price
    80 / 100
  • Breakfast
    60 / 100
  • Wifi / WLAN
    60 / 100
Dear Ombretta, Thanks a lot for your review! It was nice to host you in our hotel and we are looking forward to a repetition! Sincerely, Your H-Hotels Team, Anika Müller - Online Reputation Manager

27.03.24


73%

From: Claudi y g.26.03.24

Hotel bien ubicado, la decoración actual y agradable. Dos grandes deficiencias; el desayuno muy poco varíado especialmente la bollería, el otro aspecto es la habitación, de de minalista, no tienes ningún sitio donde guardar tu ropa, tienes la sensación de desorden desagradable
  • Room
    60 / 100
  • Cleanliness
    100 / 100
  • Service
    80 / 100
  • Transport links
    80 / 100
  • Price
    80 / 100
  • Breakfast
    40 / 100
  • Wifi / WLAN
    80 / 100
Dear Guest, We are delighted that you chose us as your host in Budapest and we thank you for your praise about our location. On the other hand we are sorry that we couldn't fully convince you of all our amenities. Our goal is not only meet the needs of each guest we serve, but to exceed the expectations to make your stay as pleasant and comfortable as possible. Thank you again for your comments! Again I apologize for any inconvenience during your stay. I hope to be of service to you in the future and look forward to seeing you again! Sincerely, Your H-Hotels Team, Anika Müller - Online Reputation Manager

26.03.24


76%

From: anonymous25.03.24

Es ist ein modernes Hotel mit gut eingerichteten Zimmern und super Lage.
  • Room
    80 / 100
  • Cleanliness
    80 / 100
  • Service
    60 / 100
  • Transport links
    100 / 100
  • Price
    80 / 100
  • Breakfast
    60 / 100
  • Wifi / WLAN
    60 / 100
Lieber Gast, danke, dass Sie sich die Mühe machten, Ihre Eindrücke zum Aufenthalt in unserem Hause mit uns zu teilen. Wir sind froh, dass es Ihnen bei uns gefallen hat und unsere Annehmlichkeiten überzeugten. Schade nur, dass wir Sie nicht in jeglicher Hinsicht begeistern konnten. Ihre Anmerkung zum Check In, für welche wir uns aufrichtig entschuldigen und Ihnen zu 100% zustimmen, werden wir umgehend mit unserem Team besprechen, denn so etwas, wie von Ihnen beschrieben, darf einfach nicht passieren. Hoffentlich besuchen Sie uns eines Tages erneut, damit wir die Möglichkeit haben, uns von einer besseren Seite zu zeigen. Mit herzlichen Grüßen aus Budapest, Ihr Team von den H-Hotels, Anika Müller - Online Reputation Manager

25.03.24


80%

From: Keith24.03.24

The room service should clean early not late. I travel a lot and never been to a hotel where u go out in the morning and come by 3pm and the room is not cleaned
  • Room
    60 / 100
  • Cleanliness
    100 / 100
  • Service
    60 / 100
  • Transport links
    100 / 100
  • Price
    60 / 100
  • Breakfast
    100 / 100
  • Wifi / WLAN
    80 / 100
Dear Keith, We would like to thank you for your online review regarding to your stay. At the same time we regret that we didn't fully satisfy your expectations. Please excuse this experience, but we only clean the rooms of those who arrive after 3 p.m. and therefore there may be a delay. During your next visit we would be pleased to convince you of our high level standard and hope to welcome you back someday. Best regards, Your H-Hotels Team, Anika Müller - Online Reputation Manager

24.03.24


66%

From: anonymous20.03.24

Satisfactoria en cuanto a situación del hotel, trato del personal de la recepción. Insatisfactoria en cuanto a la limpieza y gestión de la zonas del desayuno y con el personal del restaurante.
  • Room
    80 / 100
  • Cleanliness
    60 / 100
  • Service
    60 / 100
  • Transport links
    80 / 100
  • Price
    60 / 100
  • Breakfast
    60 / 100
  • Wifi / WLAN
    100 / 100
Dear Guest, Thank you for staying at our modern hotel again and for taking the time to review your experiences. We are glad that you overall enjoyed your abidance with us although we regret that not everything was to your full satisfaction. We kindly ask you to accept our apologies for the deficient tidiness in your room as it certainly isn’t part of our norm quality level and usual neatness. Please be assured that we will consult our head of department to ensure that impeccable cleanliness is given at all times. Hopefully you will give us another opportunity to prove our excellent service features in every aspect during a future visit. Best regards, Your team from the H-Hotels, Thea Neumann - Online Reputation Manager

20.03.24


64%

From: anonymous19.03.24

  • Room
    20 / 100
  • Cleanliness
    100 / 100
  • Service
    80 / 100
  • Location
    60 / 100
  • Price
    60 / 100
  • Wifi / WLAN
    100 / 100
Dear Guest, Thank you for your time to rate on your recent stay with us. Regrettably we must realize that not everything met your expectations and for our understanding we would have liked to know how we can enhance our service and conveniences in your opinion to make your abidance more comfortable. Hopefully you will give us another opportunity to change your point of view and convince you of our high quality level in every way. Kind regards, Your H-Hotels Team, Thea Neumann - Online Reputation Manager

19.03.24


73%

From: Claudia19.03.24

Tutto ottimo tranne la colazione e relativo servizio. Poca scelta di pietanze dolci e servizio pressoché inesistente, spesso è stato difficile trovare un tavolo pulito.
  • Room
    80 / 100
  • Cleanliness
    80 / 100
  • Service
    80 / 100
  • Transport links
    80 / 100
  • Price
    80 / 100
  • Breakfast
    40 / 100
  • Wifi / WLAN
    80 / 100
Dear Claudia, Thank you for having stayed at our H2 Hotel and for bringing your experiences to our attention. We are glad that you overall enjoyed your time with us even though our breakfast didn't fully meet your expectations which we regret. Please rest assured that your meaningful feedback with all your hint is appreciated and will be discussed internally. Hopefully we can welcome you back again someday and improve your impressions. Best regards, Your team from the H-Hotels, Thea Neumann - Online Reputation Manager

19.03.24


73%

From: Vanja18.03.24

It was fine
  • Room
    60 / 100
  • Cleanliness
    80 / 100
  • Service
    80 / 100
  • Transport links
    80 / 100
  • Price
    60 / 100
  • Breakfast
    80 / 100
  • Wifi / WLAN
    60 / 100
Dear Vanja, We are thankful for your good rating and glad that you enjoyed a pleasant time at our hotel. During your next stay we would like to fully convince you of our great advantages and hope to meet again someday. Best regards, Your H-Hotels Team, Thea Neumann - Online Reputation Manager

18.03.24


70%

From: anonymous08.03.24

Das Frühstück war nicht so gut. Leider wenig Auswahl für Vegetarier und geschmacklich war es leider eher unterm Durchschnitt. Das Personal hätte auch öfter auf Sauberkeit der Tische achten müssen.
  • Room
    80 / 100
  • Cleanliness
    80 / 100
  • Service
    60 / 100
  • Transport links
    100 / 100
  • Price
    60 / 100
  • Breakfast
    40 / 100
  • Wifi / WLAN
    80 / 100
Lieber Gast, wir bedauern zutiefst, Ihren Erwartungen an einen erholsamen Aufenthalt in unserem H2 Hotel nicht entsprochen zu haben. Ihr Feedback wissen wir daher zu schätzen, da es für uns sehr hilfreich ist, tägliche Optimierungsprozesse erfolgreich umzusetzen. Bitte entschuldigen Sie all die Unannehmlichkeiten, welche Ihnen aufgrund genannter Kritikpunkte entstanden sind und seien Sie versichert, dass wir Ihre Anmerkungen mit den zuständigen Abteilungsleitern besprechen, damit Geschehnisse, wie von Ihnen beschrieben, in Zukunft nicht noch einmal vorkommen. Das Wohl unserer Gäste liegt uns wirklich sehr am Herzen und wir arbeiten täglich daran, unserem hohen Standard zu entsprechen. Demnach hoffen wir auf eine weitere Gelegenheit, Ihnen während eines zukünftigen Besuches ein besseres Erlebnis zu bieten und Sie vom hohen Qualitätsniveau unseres Hauses in jeglicher Hinsicht zu überzeugen. Beste Grüße, Ihr Team von den H-Hotels, Thea Neumann- Online Reputation Manager

08.03.24


80%

From: Brentini06.03.24

Not bad but room was really small, with no cupboards or drawers. TV not aligned with the bed is a drawback.
  • Room
    60 / 100
  • Cleanliness
    100 / 100
  • Service
    80 / 100
  • Transport links
    60 / 100
  • Price
    80 / 100
  • Breakfast
    100 / 100
  • Wifi / WLAN
    80 / 100
Dear Brentini, We are glad that you enjoyed your time with us and we appreciate your good rating as a result of your mostly positive impressions. During your next stay we would like to convince you of our quality level in every aspect and hope to meet again someday. Kind regards, Your H-Hotels Team, Thea Neumann - Online Reputation Manager

06.03.24


74%

From: anonymous05.03.24

enjoyed our stay clean hotel, i thought breakfast was nice but staff at that time could have been bit more helpful. it was a shame that the rooms didnt have kettle and also English ordinary tea bags in the bistro.
  • Room
    80 / 100
  • Cleanliness
    80 / 100
  • Service
    80 / 100
  • Transport links
    60 / 100
  • Price
    80 / 100
  • Breakfast
    60 / 100
  • Restaurant
    80 / 100
  • Wifi / WLAN
    60 / 100
Dear Guest, Thank you for reviewing your recent stay at our hotel. We are grateful for your kind feedback confirming your overall positive experiences but at the same time we regret that not everything met your expectations. Next time please just ask us for a kettle to take up to your room. We will be happy to provide it for you and we hope to meet again someday for an even more enjoyable abidance. Best wishes, Your team from the H-Hotels, Thea Neumann - Online Reputation Manager

05.03.24


63%

From: Rafail03.03.24

Καλή τοποθεσία κεντρικά αλλά υπήρξε χρέωση 10 ευρώ γι τυχόν ζημιές στην άφιξη μας χωρίς να υπάρξει ενημέρωση γ αυτό..Επίσης το ποσό δεν μ έχει επιστραφεί
  • Room
    60 / 100
  • Cleanliness
    40 / 100
  • Service
    80 / 100
  • Transport links
    60 / 100
  • Price
    80 / 100
  • Breakfast
    60 / 100
  • Wifi / WLAN
    100 / 100
Dear Rafail, Thank you for your rating and feedback. At the time of your arrival, your credit card was authorized with the overnight rate for guarantee purposes. This authorization was automatically converted into a payment upon departure. This shipping is usual for us unless our guests pay directly upon arrival. We hope that this inconvenience doesn't stop you from visiting us again as we look forward to your next habitation. Kind regards, Your team from the H-Hotels, Thea Neumann - Online Reputation Manager

03.03.24


76%

From: anonymous03.03.24

Propreté de l'hôtel et proximité des transports et services
  • Room
    80 / 100
  • Cleanliness
    80 / 100
  • Service
    60 / 100
  • Transport links
    80 / 100
  • Price
    80 / 100
  • Breakfast
    80 / 100
  • Wifi / WLAN
    80 / 100
Dear Guest, Thank you for your efforts to rate on your recent stay at our H2 Hotel. Good to know that you enjoyed an overall pleasant time with us in nice atmosphere and central location. We hope to welcome you back again someday as we would like to convince you of our great standards in every aspect. Kind regards, Your H-Hotels Team, Thea Neumann - Online Reputation Manager

03.03.24


68%

From: anonymous29.02.24

Das Personal war sehr freundlich und zuvorkommend. Die Zimmer waren ok hatten einige Mängel. Aber im großen und ganzen denn 3 Sternen entsprechen. Aber um es nochmal hervorzuheben das Personal ist wirklich sehr gut.
  • Room
    40 / 100
  • Cleanliness
    60 / 100
  • Service
    100 / 100
  • Transport links
    80 / 100
  • Price
    40 / 100
  • Breakfast
    80 / 100
  • Restaurant
    80 / 100
  • Wifi / WLAN
    60 / 100
Lieber Gast, vielen Dank für Ihre Mühe, eine Bewertung zum Aufenthalt im H2 Hotel Budapest abzugeben. Wir sind froh, dass Sie bei uns im Hause eine insgesamt angenehme Zeit verbrachten und besonders unser freundliches, sowie hilfsbereites Team wertschätzten. Den von Ihnen genannten Kritikpunkt bedauern wir hingegen sehr und hoffen dennoch, eines Tages erneut Ihr Gastgeber sein zu dürfen, damit wir Ihre Eindrücke noch verbessern können. Beste Grüße, Ihr Team von den H-Hotels, Thea Neumann - Online Reputation Manager

29.02.24


76%

From: Fabio23.02.24

Soggiorno confortevole, posizione centrale dalla quale è possibile raggiungere facilmente le attrazione della città. Da migliorare materassi e cuscini oltre che assumere un receptionist che parli anche l'italiano per facilitare il check in, considerando la grande affluenza di turisti italiani.
  • Room
    80 / 100
  • Cleanliness
    80 / 100
  • Service
    80 / 100
  • Transport links
    80 / 100
  • Price
    60 / 100
  • Breakfast
    80 / 100
  • Wifi / WLAN
    80 / 100
Dear Fabio, Many thanks for choosing our hotel for your recent trip to Budapest. We are grateful for your good rating and glad to know that your abidance was enjoyable overall. Next time you stay with us we would like to fully convince you of our excellent service as well as warm hospitality and hope to meet again soon. Sincerely, Your H-Hotels Team, Thea Neumann - Online Reputation Manager

23.02.24


80%

From: Rocío22.02.24

Muy satisfactoria, exceptuando el servicio de limpieza. Se olvidaban de poner toallas en el baño, se olvidaban productos de limpieza en la habitación, no cerraban el ventanal y se quedaba abierta la ventana todo el día y al llegar por la noche hacía mucho frío. Por lo demás todo genial.
  • Room
    100 / 100
  • Cleanliness
    40 / 100
  • Service
    40 / 100
  • Transport links
    100 / 100
  • Price
    100 / 100
  • Breakfast
    100 / 100
  • Wifi / WLAN
    100 / 100
Dear Rocío, Thank you for your review. We are glad that you enjoyed your stay with although mentioned inconveniences clouded your impressions. Please accept our apologies for the inattentive service of our housekeeping team and rest assured that specified issues really aren’t a usual case. Your meaningful feedback will therefore be discussed internally and used for internal training purpose to avoid further occurrences. Hopefully we can welcome you back again someday and fully convince you of our general excellent hospitality. Best regards, Your team from the H-Hotels, Thea Neumann - Online Reputation Manager

22.02.24


Our Customer Satisfaction Index
89%

Based on 2342 ratings

Certificate from:
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What is the Customer Satisfaction Index?

The Customer Satisfaction Index offers an average rating based on all guest feedback. It therefore shows you how happy the customers are with the business. 100% represents the highest possible score.

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