Reviews: H2 Hotel Budapest
Find out what guests think of the H2 Hotel Budapest!
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Evaluation overview: What our guests say about the H2 Hotel Budapest
Overall rating from 2002 evaluations
Guest statements:
802 guests said „Very friendly staff”
805 guests said „Very pleasant rooms”
679 guests said „Very rich breakfast”
816 guests said „Ideal location”
801 guests said „Perfect price”
80%
Mi sono trovata bene, personale gentile e cortese
- Room60 / 100
- Cleanliness80 / 100
- Service80 / 100
- Transport links80 / 100
- Price100 / 100
- Breakfast80 / 100
- Wifi / WLAN40 / 100
Dear Martina,
Thank you for choosing our H2 Hotel for your recent stay in Budapest and for giving us a good rating. We are happy that your positive impressions prevailed and that you generally enjoyed a pleasant time with us. During your next abidance we would like to fully convince you of our great hospitality and hope to meet again someday.
Sincerely,
Your H-Hotels Team,
Thea Neumann - Online Reputation Manager
07.01.24
63%
Overall experience was OK, but not great. Rooms are bad isolated, you hear everything from the hall to the inside of the room. The policy of the hotel is bad, first they did not accept EUR as payment which on the end is OK, but to not let me in the room to leave the luggage there and go to the city to exchange money as normal people was not OK. So we had to search at afternoon in the crowded city for exchange offices and wait there for like 30-45min to exchange the money and walk again 15min to the hotel. The deposit was told to be freezed on credit card of amount of ca. 26€, but on the end they took it from my credit card even thought iasked receptinost twice. Still did not receive the money back from the hotel for the deposit. The waitresses were not cleaning the tables on breakfast and there were no knives at 10:00 am, and only 3 plates were left clean.
- Room80 / 100
- Cleanliness80 / 100
- Service60 / 100
- Transport links60 / 100
- Price60 / 100
- Breakfast40 / 100
- Wifi / WLAN80 / 100
Dear Guest,
We deeply regret that we couldn't win you with the modern comfort and guest oriented service our H2 Hotel generally is appreciated for. Please believe that the satisfaction of all guests is our highest priority and that we work hard each day to meet our standard. Therefore we are sad not to have reached your expectations of a pleasant stay in every way and we are sorry for mentioned inconveniences. As a matter of course we will discuss your meaningful feedback internally to find solutions for improvements. Hopefully you will give us another opportunity to change your point of view during a future abidance with us.
Sincerely,
Your H-Hotels Team,
Thea Neumann - Online Reputation Manager
06.01.24
71%
Discreto
- Room80 / 100
- Cleanliness60 / 100
- Service80 / 100
- Transport links100 / 100
- Price60 / 100
- Breakfast60 / 100
- Restaurant60 / 100
- Wifi / WLAN100 / 100
Dear Stefano,
Thanks for choosing our modern city hotel for your recent trip to Budapest and for giving us a good rating. We are glad that your abidance was pleasant and associated with mostly positive impressions. We would be delighted to fully convince you of our high quality level during your next stay and hope to meet again someday.
Sincerely,
Your H-Hotels Team,
Thea Neumann - Online Reputation Manager
04.01.24
63%
We had very noisy neighbors and this was mostly throughout the entire stay. This is not the hotel fault however i believe the walls are not very well sound insulated and sounds from rooms and corridors are easily heard. Another thing was that the room had 4 bunk beds. This was not something I was looking for and when i booked it said 4 beds for 4 people. It did not mention bunk beds so i assumed a double bed and 2 single or 4 single beds but not bunk beds. Also the bunkbeds are very unsafe especially for children, they can easily fall from the sides or end.
- Room40 / 100
- Cleanliness80 / 100
- Service60 / 100
- Transport links80 / 100
- Price60 / 100
- Breakfast60 / 100
- Wifi / WLAN80 / 100
Dear Guest,
We appreciate your meaningful feedback which reflects the experiences of your recent abidance with us. Regarding to your 63% rating we are glad that your positive impressions prevailed which made your stay overall enjoyable although specified inconveniences clouded your impressions. Please accept our apologies for the mentioned discomfort and be assured that we take your review very serious. As a matter of course we will discuss your concerns and suggestions with our heads of department to find solutions for improvements. Next time we would like to change your point of view and hope for another opportunity to be your host.
Best regards,
Your H-Hotels Team,
Thea Neumann - Online Reputation Manager
04.01.24
73%
Breakfast was the same every day and not a lot of choices for vegetarians. There were not any slippers and tea/coffee in the room. On the other hand, hotel has a good location and room was extremely cleaned.
- Room60 / 100
- Cleanliness100 / 100
- Service80 / 100
- Transport links80 / 100
- Price60 / 100
- Breakfast60 / 100
- Wifi / WLAN80 / 100
Dear Guest,
Thank you for your efforts to review the experiences of your recent stay at our hotel. We regret that not everything met your expectations but regarding to your 73% rating we are glad that your positive impressions prevailed and that your abidance was overall enjoyable. Please accept our apologies for mentioned inconveniences though and rest assured that we will discuss your meaningful feedback internally to find solutions for improvements. Your future visit we would like to enable more comfortable and hope to meet again someday.
Best regards,
Your H-Hotels Team,
Thea Neumann - Online Reputation Manager
04.01.24
73%
Good
- Room80 / 100
- Cleanliness80 / 100
- Service80 / 100
- Transport links80 / 100
- Price60 / 100
- Breakfast60 / 100
- Wifi / WLAN80 / 100
Dear Guest,
Good to know that you overall enjoyed staying at our Hotel. We are thankful for your positive rating and with our modern ambience as well as personalized service we would be happy to welcome you back again someday for an even more comfortable abidance.
Best regards,
Your H-Hotels Team,
Thea Neumann - Online Reputation Manager
03.01.24
63%
New building so nice room, but completely unsatisfied with services offered.
- Room40 / 100
- Cleanliness80 / 100
- Service40 / 100
- Transport links100 / 100
- Price60 / 100
- Breakfast60 / 100
- Wifi / WLAN80 / 100
Dear Guest,
Thank you for your efforts to review the experiences of your recent stay at our hotel. We regret that not everything met your expectations but regarding to your 63% rating we are glad that your positive impressions prevailed and that your abidance was overall enjoyable. Please accept our apologies for mentioned inconveniences though and rest assured that we will discuss your meaningful feedback internally to find solutions for improvements. Your future visit we would like to enable more comfortable and hope to meet again someday.
Best regards,
Your H-Hotels Team,
Thea Neumann - Online Reputation Manager
31.12.23
76%
El hotel me ha gustado pero me ha parecido precio alto para los servicios que presta el hotel
- Room80 / 100
- Cleanliness100 / 100
- Service60 / 100
- Transport links100 / 100
- Price60 / 100
- Breakfast60 / 100
- Wifi / WLAN80 / 100
Dear Guest,
We are grateful for your good rating which confirms the overall positive impressions of your recent stay with us. It was our pleasure to have satisfied your expectations in most ways and we hope to welcome you back again soon for an even more enjoyable time.
Kind regards,
Your H-Hotels Team,
Thea Neumann - Online Reputation Manager
30.12.23
80%
- Room60 / 100
- Cleanliness80 / 100
- Service80 / 100
- Breakfast100 / 100
- Location100 / 100
- Price60 / 100
- Wifi / WLAN100 / 100
Dear Guest,
Thank you for choosing our H2 Hotel for your recent stay in Budapest and for giving us a good rating. We are happy that your positive impressions prevailed and that you generally enjoyed a pleasant time with us. During your next abidance we would like to fully convince you of our great hospitality and hope to meet again someday.
Sincerely,
Your H-Hotels Team,
Thea Neumann - Online Reputation Manager
30.12.23
80%
Mostly everything ok. The bad things were as follows: The room doors are a big fail, we could hear everything from the hall. The bistro didn't have the food that we wanted from the menu. They also didn't have the daily offer that should be there according to the menu. we noticed that the pizzas that are offered are frozen pizzas. A big disappointment.
- Room80 / 100
- Cleanliness100 / 100
- Service100 / 100
- Transport links80 / 100
- Price80 / 100
- Breakfast100 / 100
- Restaurant20 / 100
Dear Guest,
Thank you for posting a good review of your recent stay at our hotel. We are happy that you overall enjoyed your time with us and we would be pleased to welcome you back again someday to fully convince you of our excellent hospitality.
Best regards,
Your H-Hotels Team,
Thea Neumann - Online Reputation Manager
29.12.23
66%
- Room100 / 100
- Cleanliness100 / 100
- Service40 / 100
- Breakfast20 / 100
- Location80 / 100
- Price60 / 100
- Wifi / WLAN80 / 100
Dear Sarah,
Thank you for your time to rate on your recent stay with us. Regrettably we must realize that not everything met your expectations and for our understanding we would have liked to know how we can enhance our service and conveniences in your opinion to make your abidance more comfortable. Hopefully you will give us another opportunity to change your point of view and convince you of our high quality level in every way.
Kind regards,
Your H-Hotels Team,
Thea Neumann - Online Reputation Manager
29.12.23
76%
Positive overall, however the breakfast quality was very poor
- Room60 / 100
- Cleanliness100 / 100
- Service100 / 100
- Transport links100 / 100
- Price80 / 100
- Breakfast20 / 100
- Wifi / WLAN100 / 100
Dear guest,
We were very pleased to receive your positive review, but we will also discuss and evaluate your suggestions internally. Thank you very much for your comment!
We look forward to welcoming you to our hotel again in the future.
Best regards,
Your team from H-Hotels,
Fabienne Lennert - Online Reputation Manager West
27.12.23
76%
accoglienza in reception ottima, colazione però senza alcuni prodotti di cucina internazionale fondamentali (unno fra tutti il bacon)
- Room80 / 100
- Cleanliness80 / 100
- Service80 / 100
- Transport links100 / 100
- Price80 / 100
- Breakfast40 / 100
- Wifi / WLAN100 / 100
Gentile Matteo,
Ci ha fatto molto piacere ricevere la sua recensione positiva, ma discuteremo e valuteremo i suoi suggerimenti anche internamente. Grazie mille per il suo commento!
Saremo lieti di accoglierla nuovamente nel nostro hotel in futuro.
Con i migliori saluti,
Il vostro team di H-Hotels,
Fabienne Lennert - Responsabile reputazione online Ovest
26.12.23
73%
War alles gut für ein 3 Sterne Hotel
- Room60 / 100
- Cleanliness80 / 100
- Service60 / 100
- Transport links80 / 100
- Price80 / 100
- Breakfast80 / 100
- Wifi / WLAN80 / 100
Lieber Gast,
vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen!
Herzliche Grüße aus Budapest,
Ihr Team von den H-Hotels,
Fabienne Lennert - Online Reputation Manager West
25.12.23
73%
Σε γενικές γραμμές η διαμονή ήταν καλή.
- Room60 / 100
- Cleanliness100 / 100
- Service60 / 100
- Transport links60 / 100
- Price80 / 100
- Breakfast80 / 100
- Wifi / WLAN100 / 100
Dear Maria,
We were very pleased to receive your positive review, but we will also discuss and evaluate your suggestions internally. Thank you very much for your comment!
We look forward to welcoming you to our hotel again in the future.
With best regards,
Your team from H-Hotels,
Fabienne Lennert - Online Reputation Manager West
23.12.23
80%
Rendben
- Room60 / 100
- Cleanliness100 / 100
- Service80 / 100
- Transport links80 / 100
- Price60 / 100
- Breakfast100 / 100
- Wifi / WLAN80 / 100
Dear guest,
Thank you very much for the fantastic review you have given our hotel. We are delighted that you enjoyed your stay with us and hope to welcome you back soon!
With best regards,
Your team from H-Hotels,
Fabienne Lennert - Online Reputation Manager West
22.12.23
76%
Muy mala. Todo empañado por el estado de las instalaciones en la habitación. Tapas de luces no ensambladas y una madera con conexiones que se cayó en mi pie derecho y provocó heridas e hinchazon que no me permitieron disfrutar mi estancia en Budapest y lo que continua de mi viaje. Me presenté a David que me atendió de forma amable y cordial pero limitado en su potestad, fotografió mi pie y no tuve ninguna reacción ni preocupación por nadie de parte del hotel. Una decepción total. Como viajero frecuente no tengo dudas que mereci atención y dedicación diferente. Ahora estoy a la espera de poder sacarme una placa de RX y de acuerdo a lo que surja evaluaré como accionar respecto al hotel. Tengo fotos a disposición de las instalaciones del hotel y de mi pie.
- Room80 / 100
- Cleanliness80 / 100
- Service80 / 100
- Transport links80 / 100
- Price40 / 100
- Breakfast100 / 100
- Wifi / WLAN100 / 100
Estimado huésped,
Estamos muy contentos de recibir su crítica positiva, pero también vamos a discutir y evaluar sus sugerencias internamente. Muchas gracias por su comentario.
Esperamos poder darle la bienvenida a nuestro hotel de nuevo en el futuro.
Un cordial saludo,
Su equipo de H-Hotels,
Fabienne Lennert - Responsable de Reputación Online Oeste
22.12.23
80%
Very good
- Room80 / 100
- Cleanliness80 / 100
- Service80 / 100
- Transport links80 / 100
- Price80 / 100
- Breakfast80 / 100
- Wifi / WLAN100 / 100
Dear Aggeliki,
Thank you very much for the fantastic review you have given our hotel. We are delighted that you enjoyed your stay with us and hope to welcome you back soon!
Best regards,
Your team from H-Hotels,
Fabienne Lennert - Online Reputation Manager West
21.12.23
74%
Ok
- Room20 / 100
- Cleanliness100 / 100
- Service100 / 100
- Transport links100 / 100
- Price40 / 100
- Breakfast80 / 100
- Restaurant80 / 100
- Wifi / WLAN100 / 100
Dear Rømer,
We were very pleased to receive your positive review, but we will also discuss and evaluate your suggestions internally. Thank you very much for your comment!
We look forward to welcoming you to our hotel again in the future.
With best regards,
Your team from H-Hotels,
Fabienne Lennert - Online Reputation Manager West
19.12.23
76%
Posizione ottima, colazione e servizio buoni. Stanze un po’ piccole ma comunque comode per un soggiorno di pochi giorni
- Room60 / 100
- Cleanliness80 / 100
- Service80 / 100
- Transport links80 / 100
- Price80 / 100
- Breakfast80 / 100
- Wifi / WLAN80 / 100
Gentile ospite,
La ringraziamo molto per la recensione favorevole che ha dato al nostro hotel. Siamo lieti che si sia trovato bene con noi e ci auguriamo di poterla accogliere di nuovo al più presto!
Con i migliori saluti,
Il vostro team di H-Hotels,
Fabienne Lennert - Responsabile reputazione online Ovest
19.12.23
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