Valutazione dell'hotel:
HYPERION Hotel Salzburg
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Panoramica delle recensioni: ecco ciò che i nostri ospiti dicono dell' HYPERION Hotel Salzburg
Valutazione complessiva di 1488 recensioni
Dichiarazioni degli ospiti:
"Hotel molto bello" hanno detto 753 ospiti
"Camere molto moderne" hanno detto 750 ospiti
"Posizione top" hanno detto 451 ospiti
"Personale molto cordiale" hanno detto 725 ospiti
"Colazione fantastica" hanno detto 263 ospiti
Le recensioni in dettaglio
Valutazione complessiva
Camera
Posizione
Pulizia
Servizio
Prezzo
Colazione
100%
Da: anonimo
24.07.23
Mostra dettagli
- Camera100 / 100
- Pulizia100 / 100
- Servizio100 / 100
- Posizione100 / 100
- Prezzo100 / 100
- Wifi / WLAN100 / 100
Dear guest,
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Greetings from Salzburg!
Kind regards,
Your H-Hotels Team,
Christina Dinklage – Online Reputation Manager
24.07.23
84%
Da: Susanne K.
24.07.23Der Herr von der Minibar hat sich unmöglich verhalten. Lautes Hämmern an die Tür, obwohl ich sagte " einen Moment bitte" kam er trotzdem von selbst herein, schreit mich an ""MINI-BAR" und als sich sagte " bitte später", ist er wortlos verschwunden und hat die Minibar später nicht aufgefüllt!
Mostra dettagli
- Camera80 / 100
- Pulizia100 / 100
- Servizio60 / 100
- Posizione100 / 100
- Prezzo80 / 100
- Wifi / WLAN100 / 100
Liebe Susanne,
danke für Ihr ehrliches Feedback. Es tut uns leid, dass Sie keine positive Erfahrung mit unserem Mitarbeiter gemacht haben. Wir sind stolz darauf, professionelle und kompetente Lösungen anzubieten, und es tut uns leid, dass wir Ihre Erwartungen nicht erfüllt haben. Wir werden dies mit unserem Mitarbeiter intern klären und möchten uns in aller Form bei Ihnen für dieses Verhalten entschuldigen. Nochmals vielen Dank für Ihr Feedback und wir hoffen sehr, dass Sie uns dennoch wieder einmal besuchen werden.
Mit freundlichen Grüßen,
Ihr Team von den H-Hotels,
Christina Dinklage - Online Reputation Manager
24.07.23
96%
Da: Philip S.
23.07.23
Mostra dettagli
- Camera100 / 100
- Pulizia100 / 100
- Servizio100 / 100
- Posizione80 / 100
- Prezzo100 / 100
- Wifi / WLAN100 / 100
Dear Philip,
We are thrilled to see your super rating and more than happy to know that your time at our hotel was associated with such great impressions. Please come back again someday and allow us to enable your future visit just as delightful.
Best regards,
Your H-Hotels Team,
Christina Dinklage – Online Reputation Manager
23.07.23
93%
Da: anonimo
23.07.23Piacevole l'albergo, ma confusione per trovare e entrare nel parcheggio dell'albergo e disponibilta della ricarica per la macchina elettrica.
Mostra dettagli
- Camera80 / 100
- Pulizia100 / 100
- Servizio100 / 100
- Posizione100 / 100
- Prezzo80 / 100
- Colazione100 / 100
Dear guest,
We are thankful for your good rating and glad to know that your stay at our modern hotel was overall enjoyable. To fully convince you of our warm hospitality and excellent service we would be pleased to welcome you back again someday.
Best wishes,
Your H-Hotels Team,
Christina Dinklage – Online Reputation Manager
23.07.23
86%
Da: anonimo
23.07.23Sehr gut
Mostra dettagli
- Camera80 / 100
- Pulizia80 / 100
- Servizio100 / 100
- Posizione100 / 100
- Prezzo80 / 100
- Colazione80 / 100
- Wifi / WLAN100 / 100
Lieber Gast,
herzlichsten Dank für Ihre klasse Bewertung und Ihr Lob. Damit bereiten Sie uns eine große Freude, kommen Sie gerne bald wieder zu uns. Haben Sie bis dahin eine gute Zeit und bleiben Sie gesund.
Herzliche Grüße,
Ihr Team von den H-Hotels,
Christina Dinklage - Online Reputation Manager
23.07.23
86%
Da: anonimo
23.07.23Sehr edel
Mostra dettagli
- Camera100 / 100
- Pulizia100 / 100
- Servizio100 / 100
- Posizione80 / 100
- Prezzo60 / 100
- Colazione80 / 100
- Wifi / WLAN100 / 100
Lieber Gast,
ein herzliches Dankeschön für Ihre Bewertung. Es ist schön zu lesen, dass Ihnen unser HYPERION Hotel Salzburg gut gefallen hat und Sie Ihr Feedback direkt mit uns und unseren zukünftigen Gästen teilen. Wir würden uns freuen, Sie bald wieder in unserem Hause begrüßen zu dürfen.
Mit freundlichen Grüßen,
Ihr Team von den H-Hotels,
Christina Dinklage - Online Reputation Manager
23.07.23
88%
Da: Giovani
23.07.23Great hotel, I highly recommend
Mostra dettagli
- Camera80 / 100
- Pulizia100 / 100
- Servizio80 / 100
- Posizione100 / 100
- Prezzo80 / 100
- Wifi / WLAN80 / 100
Dear guest,
Thanks a lot for your positive rating and lovely feedback. Please come back soon for another enjoyable stay. Greetings from Salzburg!
Kind regards,
Your H-Hotels Team,
Christina Dinklage – Online Reputation Manager
23.07.23
93%
Da: anonimo
22.07.23
Mostra dettagli
- Camera100 / 100
- Pulizia100 / 100
- Servizio100 / 100
- Posizione80 / 100
- Prezzo80 / 100
- Colazione100 / 100
Lieber Gast,
klasse, dass Sie einen fabelhaften Aufenthalt un unserem HYPERION Hotel Salzburg hatten - da hoffen wir doch, dass Sie uns das nächste Mal wieder besuchen werden, :-) Wir würden uns jedenfalls riesig freuen. Bis dahin - alles Gute!
Mit herzlichen Grüßen,
Ihr Team von den H-Hotels
Christina Dinklage - Online Reputation Manager
22.07.23
80%
Da: Kathryn D.
22.07.23AC was poor, room was hot. Staff provided a fan. There was a step in the room which seemed unnecessary and a bit dangerous. The bed was hard. Staff were very helpful and pleasant. Would not stay again.
Mostra dettagli
- Camera60 / 100
- Pulizia100 / 100
- Servizio100 / 100
- Posizione80 / 100
- Prezzo60 / 100
- Colazione80 / 100
- Wifi / WLAN100 / 100
Dear Kathryn,
Thank you for rating on your recent stay at our HYPERION Hotel. We are glad that most of our conveniences met your expectations and made your abidance overall enjoyable. It is our objective though to please our guest’s prospects to the fullest and we are sorry not to have managed to reach yours in every aspect. Therefore, we hope for another opportunity to be your host and improve your impressions.
Sincerely,
Your H-Hotels Team,
Christina Dinklage - Online Reputation Manager
22.07.23
96%
Da: anonimo
21.07.23Excellent!!!
Mostra dettagli
- Camera100 / 100
- Pulizia100 / 100
- Servizio100 / 100
- Posizione100 / 100
- Prezzo100 / 100
- Colazione80 / 100
- Wifi / WLAN100 / 100
Dear guest,
We are thrilled to see your super rating and more than happy to know that your time at our hotel was associated with such great impressions. Please come back again someday and allow us to enable your future visit just as delightful.
Best regards,
Your H-Hotels Team,
Christina Dinklage – Online Reputation Manager
21.07.23
64%
Da: Hyunju
21.07.23The cleaner took our room key twice and we complained about it. Each time, the woman at the reception only said she was sorry. Even the cleaning person came into our room the day we checked in and took the key. I asked to speak to the manager about the matter, but the manager pretended not to know about it. And it's been 10 days since I stayed, but I still haven't received my deposit back. When I contacted the hotel by e-mail, they said they would return it soon, but they returned it too late. I would never stay at this hotel again and would not recommend it to others.
Mostra dettagli
- Camera80 / 100
- Pulizia80 / 100
- Servizio20 / 100
- Posizione80 / 100
- Prezzo60 / 100
- Wifi / WLAN80 / 100
Dear Hyunju,
Thank you for taking the time to share your feedback with us. We will absolutely be discussing your points of concern with our staff. Please accept our sincerest apologies for the poor first impression; your experience is not the norm and is certainly not acceptable at our hotel. It is always of utmost importance to us to ensure that our guests leave the hotel satisfied at all times. We are very sorry for the mentioned discomfort and that it takes a few days for the blocked money to get released. Unfortunately takes up to 10 days depending on the bank. Again, we would like to express our sorrow for the trouble, and we hope to meet again someday for a more enjoyable time with us.
Kind regards,
Your H-Hotels Team,
Christina Dinklage – Online Reputation Manager
21.07.23
96%
Da: anonimo
21.07.23Excellent !!!
Mostra dettagli
- Camera100 / 100
- Pulizia100 / 100
- Servizio80 / 100
- Posizione100 / 100
- Prezzo100 / 100
- Wifi / WLAN100 / 100
Dear guest,
How lovely to see your awesome rating confirming the delightful impressions you gained during your stay at our hotel. We are more than happy that you had such a wonderful time with us and we are thankful for sharing it. Hopefully we can welcome you back again someday and enable your abidance just as pleasant.
Kind regards,
Your H-Hotels Team,
Christina Dinklage – Online Reputation Manager
21.07.23
73%
Da: Karina
21.07.23Overall good. The room was nice but could benefit from the above mentioned suggestions. Nice and central location. Average food for dinner in the Restaurant Gaumenfreund
Mostra dettagli
- Camera60 / 100
- Pulizia60 / 100
- Servizio80 / 100
- Posizione100 / 100
- Prezzo60 / 100
- Colazione80 / 100
- Wifi / WLAN100 / 100
Dear Karina,
Thank you for taking the time to review your recent stay at our hotel. We regret that although you enjoyed a pleasant time with us overall, not all of our amenities fully met your expectations. Please come back one day and allow us to improve your impressions.
Best regards,
Your H-Hotels Team,
Christina Dinklage – Online Reputation Manager
21.07.23
92%
Da: Niels-Ulrik M.
20.07.23
Mostra dettagli
- Camera100 / 100
- Pulizia100 / 100
- Servizio100 / 100
- Posizione80 / 100
- Prezzo80 / 100
- Wifi / WLAN100 / 100
Dear Niels-Ulrik,
Thanks a million for choosing our hotel for your trip to Salzburg. We are delighted that your positive impressions made you give us such a brilliant rating. Please recommend us and come back soon for another fantastic stay.
Best regards,
Your H-Hotels Team,
Christina Dinklage – Online Reputation Manager
20.07.23
100%
Da: Hisham
20.07.23
Mostra dettagli
- Camera100 / 100
- Pulizia100 / 100
- Servizio100 / 100
- Posizione100 / 100
- Prezzo100 / 100
- Wifi / WLAN100 / 100
Dear Hisham,
We are so happy you had an amazing stay with us recently! Glad you enjoyed and we do hope you visit us again very soon!
Best wishes,
Your H-Hotels Team,
Christina Dinklage – Online Reputation Manager
20.07.23
100%
Da: anonimo
19.07.23
Mostra dettagli
- Camera100 / 100
- Pulizia100 / 100
- Servizio100 / 100
- Posizione100 / 100
- Prezzo100 / 100
- Colazione100 / 100
Lieber Gast,
wir sind glücklich, dass Sie sich bei uns im HYPERION Hotel Salzburg rundum wohlgefühlt haben und uns mit fantastischen 100% bewerten. Wir senden Ihnen dafür ein großes Dankeschön von Herzen und würden uns freuen, Sie bald wiederzusehen.
Mit besten Grüßen aus Salzburg,
Ihr Team von den H-Hotels,
Christina Dinklage - Online Reputation Manager
19.07.23
93%
Da: anonimo
19.07.23
Mostra dettagli
- Camera100 / 100
- Pulizia100 / 100
- Servizio100 / 100
- Posizione80 / 100
- Prezzo80 / 100
- Colazione100 / 100
- Wifi / WLAN100 / 100
Lieber Gast,
klasse, dass Sie einen fabelhaften Aufenthalt in unserem HYPERION Hotel Salzburg hatten - da hoffen wir doch, dass Sie uns das nächste Mal wieder besuchen werden, :-) Wir würden uns jedenfalls riesig freuen. Bis dahin - alles Gute!
Mit herzlichen Grüßen,
Ihr Team von den H-Hotels
Christina Dinklage - Online Reputation Manager
19.07.23
100%
Da: Steve
18.07.23I’ve spent lots of nights in hotels and this is one of the best. Great staff, rooms, and service. If I travel this way again I’ll be back
Mostra dettagli
- Camera100 / 100
- Pulizia100 / 100
- Servizio100 / 100
- Posizione100 / 100
- Prezzo100 / 100
- Colazione100 / 100
- Wifi / WLAN100 / 100
Dear Steve,
“I will be back” and “This is one of the best hotels I have ever experienced “ , that is the best compliment. We are very happy to read that you had a good experience at the HYPERION Hotel. Your positive feedback is a great motivation for the entire team. Thank you very much! We are looking forward to welcoming you again in Salzburg!
Kind regards,
Your H-Hotels Team,
Christina Dinklage – Online Reputation Manager
18.07.23
100%
Da: anonimo
18.07.23
Mostra dettagli
- Camera100 / 100
- Pulizia100 / 100
- Servizio100 / 100
- Posizione100 / 100
- Prezzo100 / 100
- Wifi / WLAN100 / 100
Lieber Gast,
ich möchte mich vielmals bei Ihnen für die positive Bewertung bedanken. Schön, dass Sie bei uns waren! Wir freuen uns sehr, dass Sie sich wohl bei uns gefühlt haben. Ihre Zufriedenheit ist für uns die schönste Belohnung und auch die größte Motivation. Gerne begrüßen wir Sie bald wieder in unserem HYPERION Hotel Salzburg.
Mit freundlichen Grüßen,
Ihr Team von den H-Hotels,
Christina Dinklage - Online Reputation Manager
18.07.23
52%
Da: Cathy
17.07.23This was our second stay & it felt like a completely different hotel. Our room had stains all over the bathroom floor & the shower was not cleaned well. Hotel staff said they would speak to management to see what could be done, but never got back with us. Nobody offered to help with our bags when we arrived & the night manager said the kitchen was closed & sent us out to find dinner without letting us know that the hotel was still offering room service. It was a bizarre stay to say the least. We love Salzburg, but we will not stay at the Hyperion again.
Mostra dettagli
- Camera60 / 100
- Pulizia40 / 100
- Servizio40 / 100
- Posizione80 / 100
- Prezzo40 / 100
- Wifi / WLAN100 / 100
Dear Cathy,
Thank you for sharing your concerns over your experience. We are disheartened to hear that we fell short in multiple areas throughout your visit and that your experience did not match your expectations. We appreciate your feedback immensely and can assure you that we will do everything in our control to rectify your concerns from this recent visit. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you in the future.
Best regards,
Your H-Hotels Team,
Christina Dinklage – Online Reputation Manager
17.07.23
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Il nostro Indice di Customer Satisfaction
94%
Sulla base di 1488 valutazioni
Certificato da
- Servizio di valutazione indipendente
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Valutazione media
- Customer Alliance94%