Recensione: H+ Hotel Zürich
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Scoprite quello che pensano gli ospiti del nostro H+ Hotel Zürich. Di seguito è fornita una panoramica delle recensioni sull’hotel, che gli ospiti hanno lasciato su diversi siti.
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Panoramica delle recensioni: ecco ciò che i nostri ospiti dicono dell' H+ Hotel Zürich
Valutazione complessiva di 1260 recensioni
Dichiarazioni degli ospiti:
"Ottimo hotel" hanno detto 572 ospiti.
"Camere molto piacevoli" hanno detto 528 ospiti.
"Personale molto amichevole" hanno detto 574 ospiti.
"Ottima posizione" hanno detto 595 ospiti.
"Colazione eccellente" hanno detto 262 ospiti.
60%
Just okay. I would not return since this hotel seems to serve tour groups that jam the elevator, breakfast, and lobby.
- Camera40 / 100
- Posizione100 / 100
- Pulizia80 / 100
- Servizio60 / 100
- Colazione20 / 100
- Prezzo60 / 100
- Wifi / WLAN60 / 100
Dear guest,
Thank you for feedback! We are sorry that not everything was to your satisfaction. Hopefully we can convince you next time and we will try to improve your advice. Until then we wish you a great time!
Best regards,
Your H-Hotels Team
Sergej Rosenberg - Online Reputation Manager
04.10.23
60%
- Camera40 / 100
- Posizione80 / 100
- Pulizia40 / 100
- Servizio80 / 100
- Prezzo60 / 100
Dear Mrs. Dutta,
Thanks a lot for being our guest and for sharing your impressions with us and our future guests. Your feedback is very helpful for us to improve our service constantly. We hope to welcome you very soon in our hotel.
Kind regards,
Your H-Hotels Team
Sergej Rosenberg - Online Reputation Manager
28.09.23
48%
It could be much better somewhere else .
- Camera40 / 100
- Posizione60 / 100
- Pulizia60 / 100
- Servizio20 / 100
- Prezzo60 / 100
- Wifi / WLAN20 / 100
Dear Guest,
thank you for your feedback. It's a shame that we couldn't convince you of our hotel. We would like to prove to you that you can feel completely comfortable with us and hope for a second chance to be your host.
Best regards,
Your team from H-Hotels
Sergej Rosenberg - Online Reputation Manager
19.09.23
60%
Das Personal in allen Bereichen ist mit seinen Aufgaben überfordert. Kein einziger Mitarbeiter hat während des Aufenthalts gelächelt. Der Barmitarbeiter ist unverschämt (Bestellung an der Theke, am besten gleich selbst mitnehmen, "Wenn du nett bist, bekommst du noch was"). Wir waren zwar spät dran, aber so eine Aussage geht gar nicht!!! Rezeptionsmitarbeiter sprechen pauschal auf Englisch an. Private Kleidungsstücke, Rucksäcke etc. im Flur hinter der Rezeption auf dem Boden. Beim Check-out klingelt das Telefon ununterbrochen und sehr laut. Beim Check-out nicht mal gesehen, dass zwei Zimmer zusammengehören, dann wollte sie das falsche Zimmer dazunehmen, Adresse konnte Firmenname nicht hinzugefügt werden, hoffnungslos überfordert, beide Damen!
- Camera60 / 100
- Posizione80 / 100
- Pulizia80 / 100
- Servizio20 / 100
- Colazione60 / 100
- Prezzo60 / 100
Lieber Gast,
vielen Dank, dass Sie sich die Zeit genommen haben uns Ihre Erfahrungen zu schildern. Wir bedauern sehr, dass wir Ihnen nicht in allen Bereichen unseres Hauses, den von Ihnen erwarteten Service bieten konnten. Unser gesamtes Team ist immer bemüht, hilfsbereit zu sein und die Wünsche unserer Gäste zu erfüllen. Wir entschuldigen uns vielmals, wenn dies bei Ihnen nicht der Fall war.
Wir hoffen somit, Ihnen bei Ihrem nächsten Besuch einen besseren Eindruck von uns vermitteln zu können, Ihr Feedback ist uns wichtig, denn nur so können wir Schwachpunkte identifizieren und an diesen arbeiten. Nochmals herzlichen Dank.
Beste Grüße,
Ihr Team von den H-Hotels
Sergej Rosenberg - Online Reputation Manager
15.09.23
44%
Sparsam, leidenschaftslos
- Camera20 / 100
- Posizione80 / 100
- Pulizia60 / 100
- Servizio20 / 100
- Prezzo40 / 100
Lieber Gast,
vielen Dank für die Bewertung des Aufenthalts in unserem Hotel. Es tut uns sehr leid, dass wir Sie bei diesem Aufenthalt nicht 100%ig überzeugen konnten. Wir werden jede Ihrer Anmerkungen mit den zuständigen Abteilungen besprechen und uns um die einzelnen Punkte kümmern. Gerne können Sie auch immer unsere Mitarbeiter vor Ort ansprechen, um schnelle Abhilfe leisten zu können. Wir hoffen, Sie bei einem weiteren Besuch von unserem Hotel überzeugen zu dürfen und wünschen Ihnen alles Gute.
Beste Grüße,
Ihr Team von den H-Hotels
Sergej Rosenberg - Online Reputation Manager
11.09.23
56%
Non pernotteremo più presso la struttura
- Camera40 / 100
- Posizione80 / 100
- Pulizia40 / 100
- Servizio80 / 100
- Colazione80 / 100
- Prezzo20 / 100
- Wifi / WLAN80 / 100
Dear guest,
Thanks a lot for your feedback. We apologize for the mentioned discomfort you had regarding the cleanliness in your room. We will certainly consult our colleagues in charge to make sure it does not happen again. We would be delighted to welcome you back soon and convince you of our high-level standard.
Best regards,
Your H-Hotels Team
Sergej Rosenberg - Online Reputation Manager
28.08.23
52%
I am glad I used points, because i would have been extremely upset if I had actually paid money to not sleep for 2 nights due to the room being very hot. The staff was not friendly, and when I went to take a shower, there was NO soap in the dispenser. I got out and tried getting soap from the dispenser by the sink...IT WAS EMPTY TOO!!!
Had other issues as well. Personally I want my Hilton Honors points refunded!
- Camera40 / 100
- Posizione80 / 100
- Pulizia100 / 100
- Servizio20 / 100
- Prezzo20 / 100
- Wifi / WLAN80 / 100
Dear Mrs. Esbin,
Thank you for rating us, likely we would like to apologize for your experience. We are very sorry for what happened during your stay and would like to apologize regarding this experience. We still hope you enjoyed your stay with us, and we get a second chance to convince you of our hotel.
Best regards,
Your H-Hotels Team
Sergej Rosenberg - Online Reputation Manager
26.08.23
60%
I won’t recommend it to any of my American colleagues or even my family & friends: just because when we requested to change our room because of the fan issue, we were given a room that had a full bed and we took the extra bed there too for my son. We had paid the price for 3 beds and we barely had enough space for 2 persons to sleep. When we told the receptionist and asked for adjustment of the payment, he only dropped the parking charge and said because we booked through booking.com they can’t refund anymore!!! And that is NOT true!! We have been booking all of travel since 2010 with booking.com and when there was issue they did work with the hotel and took the necessary actions. In this case booking.com opened a case but the hotel staff didn’t bother to respond!!! So they charged us for what we were NOT provided! Simply irresponsible!!!
- Camera20 / 100
- Posizione60 / 100
- Pulizia100 / 100
- Servizio60 / 100
- Colazione80 / 100
- Prezzo40 / 100
- Wifi / WLAN40 / 100
Dear Guest,
thank you very much for your rating that you gave to our hotel. It is a pity that we were not able to convince you of our hotel in all respects. We understand the frustration that the staff did not act as you would like them to. Unfortunately in Europe the hotel cannot announce such changes via Booking.com. Therefore, this must indeed be requested from the guest's side. Unfortunately, the receptionist cannot meet you here. Nevertheless, we will examine the case and discuss with our colleagues on site how they can act better in the future. Nevertheless, we all hope that we can welcome you again in our hotel and wish you all the best until then!
Your H-Hotels team
Stefanie Bergforth – Online Reputation Manager
21.08.23
43%
Not statisfied at all with the stay & management really needs to take a look for the staff behavior with guests & if this continues, people will not opt to stay at this hotel..
- Camera20 / 100
- Posizione60 / 100
- Pulizia60 / 100
- Servizio20 / 100
- Colazione80 / 100
- Prezzo20 / 100
- Wifi / WLAN20 / 100
Dear Mr. Maqdoom,
Thank you for your stay and for rating us. We are really sorry about your bad experiences regarding our staff and that you weren't treated the way you should have been. We will discuss the case with our service team to make sure it does not happen again. Once again, we want to apologize, and we hope to get a second chance to convince you of our high-level standard.
Kind regards,
Your H-Hotels Team
Sergej Rosenberg - Online Reputation Manager
19.08.23
56%
There is a lot to improve, the level of service as a whole is way below acceptable standards for a four stars hotel. Promising to fixing problems and doing nothing is not acceptable
- Camera40 / 100
- Posizione80 / 100
- Pulizia40 / 100
- Servizio60 / 100
- Prezzo60 / 100
- Wifi / WLAN80 / 100
Dear Guest,
We appreciate your feedback, because it forms the basis for constantly optimizing our service. It is a pity that our housekeeping did not fully meet your expectations and we sincerely apologize for the inconvenience caused. Please be assured that the lack of hygiene does not correspond to our high level and the standards we set ourselves and that we will immediately discuss your points of criticism, which we take very seriously, with our housekeeping manager. We hope that you will give us another opportunity to be your host to improve your impression of cleanliness.
Best regards,
Your H-Hotels team
Sergei Rosenberg - Online Reputation Manager
15.08.23
50%
The receptionist for Aug 10 is very rude and arrogant. Others are provided room at same time but for us she says room is not available
- Camera60 / 100
- Posizione60 / 100
- Pulizia80 / 100
- Servizio20 / 100
- Colazione60 / 100
- Prezzo20 / 100
- Wifi / WLAN60 / 100
Dear guest,
Thank you for your stay and for rating us. We are really sorry about your bad experiences regarding our reception staff and that you weren't treated the way you should have been. We will discuss the case with our service team to make sure it does not happen again. Once again, we want to apologize, and we hope to get a second chance to convince you of our high-level standard.
Kind regards,
Your H-Hotels Team
Sergej Rosenberg - Online Reputation Manager
12.08.23
52%
Dieses Mal leider nicht zufrieden. Bereits email an Reservierungsmail geschrieben.
- Camera20 / 100
- Posizione80 / 100
- Pulizia80 / 100
- Servizio60 / 100
- Prezzo20 / 100
Lieber Gast,
danke für Ihre Bewertung. Es tut uns sehr leid zu hören, dass wir Ihre Erwartungen nicht erfüllen konnten. Ihre Erfahrungen können wir leider nicht mehr rückgängig machen. Sie haben sich ja schon mit unserer Reservierungszentrale in Verbindung gesetzt und wir hoffen, dass alles zu Ihrer Zufriedenheit geklärt ist. Wir würden uns über einen weiteren Besuch sehr freuen und hoffen, Ihnen bei Ihrem nächsten Aufenthalt eine wundervolle Zeit ermöglichen zu können und wünschen Ihnen bis dahin alles Gute!
Sonnige Grüße,
Ihr Team von den H-Hotels
Sergej Rosenberg - Online Reputation Manager
08.08.23
48%
Schlecht geführt, Gardinen hängen herunter, abgewohnt
- Camera40 / 100
- Posizione60 / 100
- Pulizia20 / 100
- Servizio80 / 100
- Prezzo40 / 100
- Wifi / WLAN40 / 100
Lieber Christian,
vielen Dank für die Bewertung des Aufenthalts in unserem Hotel. Es tut uns sehr leid, dass wir Sie bei diesem Aufenthalt nicht 100%ig überzeugen konnten. Wir werden jede Ihrer Anmerkungen mit den zuständigen Abteilungen besprechen und uns um die einzelnen Punkte kümmern. Für die entstandenen Unannehmlichkeiten möchten wir uns in aller Form bei Ihnen entschuldigen. Gerne können Sie auch immer unsere Mitarbeiter vor Ort ansprechen, um schnelle Abhilfe leisten zu können. Wir hoffen, Sie bei einem weiteren Besuch von unserem Hotel überzeugen zu dürfen und wünschen Ihnen alles Gute.
Herzliche Grüße,
Ihr Team von den H-Hotels
Sergej Rosenberg - Online Reputation Manager
17.07.23
56%
- Camera80 / 100
- Posizione80 / 100
- Pulizia20 / 100
- Servizio80 / 100
- Prezzo20 / 100
- Wifi / WLAN40 / 100
Liebe Sirma,
vielen Dank, dass Sie sich die Zeit genommen haben uns zu bewerten. Allerdings wünschte ich mir, Sie hätten eine bessere Erfahrung gemacht und den gewohnten Service erlebt. Das Thema Sauberkeit ist natürlich ganz besonders wichtig, deshalb kann ich Ihren Ärger in diesem Punkt gut verstehen und möchte mich bei Ihnen für diese Unannehmlichkeiten entschuldigen. Wir versichern Ihnen, dass dies üblicherweise nicht vorkommt und wir uns umgehend um dieses Problem kümmern werden, da es absolut nicht dem allgemeinen Niveau unseres Hotels entspricht. Wir gehen davon aus, dass Sie sich direkt vor Ort an unser freundliches Personal gewendet haben, um sofort Abhilfe zu schaffen. Wir würden uns sehr wünschen, Sie auch weiterhin in unserem Hotel begrüßen zu dürfen, um Sie in Zukunft von unserem Haus begeistern zu können.
Beste Grüße,
Ihr Team von den H-Hotels
Sergej Rosenberg - Online Reputation Manager
17.07.23
44%
Terrible. We left a day earlier than scheduled because our hotel experience was so bad! Wouldn’t even cancel our stay to refund thev3nd nite
- Camera20 / 100
- Posizione20 / 100
- Pulizia100 / 100
- Servizio20 / 100
- Wifi / WLAN20 / 100
- Prezzo60 / 100
Dear Mr. Sacco,
Thank you for rating us, likely we would like to apologize for your experience. Too bad that we couldn't convince you of our services. We are very sorry for what happened during your stay and would like to apologize regarding this experience. We would like to prove to you that you can feel completely comfortable with us and hope for a second chance to be your host.
Best regards,
Your H-Hotels team
Sergei Rosenberg - Online Reputation Manager
06.07.23
46%
Catastrophique, j'ai eu l'impression d'être au "Formule 1"
- Camera20 / 100
- Posizione100 / 100
- Pulizia60 / 100
- Servizio20 / 100
- Colazione60 / 100
- Prezzo20 / 100
Dear guest,
Thank you for feedback! We are sorry that not everything was to your satisfaction. Hopefully we can convince you next time and we will try to improve your advice. Until then we wish you a great time!
Best regards,
Your H-Hotels Team
Sergej Rosenberg - Online Reputation Manager
04.07.23
53%
Nous sommes extrêmement déçues par la qualité de l'accueil dans votre établissement. Au moment du départ, nous avons signalé les dysfonctionnements. Le personnel n'a pas été plus efficace que dans les autres situations. Lorsque nous sommes arrivées au guichet, il n'y avait personne et nous avons eu l'occasion de faire part des problèmes rencontrés pendant notre séjour. Quelques clients sont arrivés entre-temps. La personne qui nous servait était seule et n'a pas demandé d'aide pour que les autres clients soient pris en charge et que nous puissions terminer correctement notre discussion. En effet, après s'être rapidement montré désolé, votre employé s'est mis à servir sans autre les autres clients. Vraiment particulier pour un 4 étoiles.
- Camera40 / 100
- Posizione100 / 100
- Pulizia80 / 100
- Servizio20 / 100
- Colazione60 / 100
- Prezzo20 / 100
Dear guest,
Thank you for taking time to express your objective impressions from your stay. We are very sorry to hear that the stay with us was anything less than satisfying and apologize for all inconveniences you had during your stay. We will use this example as an opportunity for training and service improvement and will be going over your experience with the team individually. Please know that your feedback is extremely valuable to us, and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. We thank you for letting us know your impression and look forward to welcoming you back to the hotel soon!
Kind regards,
Your H-Hotels Team
Sergej Rosenberg - Online Reputation Manager
03.07.23
56%
Hotel was okay but the staff was not very accomodating to the guests esp. the guy at the front desk.
- Camera80 / 100
- Posizione60 / 100
- Pulizia80 / 100
- Servizio20 / 100
- Prezzo40 / 100
Dear guest,
Thank you for your stay and for rating us. We are really sorry about your bad experiences regarding our front desk staff and that you weren't treated the way you should have been. We will discuss the case with our service team to make sure it does not happen again. Once again, we want to apologize, and we hope to get a second chance to convince you of our high-level standard.
Kind regards,
Your H-Hotels Team,
Sergej Rosenberg - Online Reputation Manager
16.06.23
60%
Zu teuer. Preis/Leistung stimmt nicht
- Camera60 / 100
- Posizione80 / 100
- Pulizia80 / 100
- Servizio40 / 100
- Prezzo40 / 100
Lieber Gast,
vielen Dank für Ihren Aufenthalt und Ihr Feedback zu unserem H+ Hotel. Wir freuen uns über Ihre ehrliche Meinung über unsere Leistungen und unser Produkt. Selbstverständlich sind wir bemüht uns stets weiterzuentwickeln, um unseren Kunden ein zeitgemäßes Angebot und ein gutes Preis-Leistungs-Verhältnis zu bieten. Über einen erneuten Besuch würden wir uns sehr freuen.
Vielen Dank und beste Grüße,
Ihr Team von den H-Hotels
Sergej Rosenberg - Online Reputation Manager
15.06.23
56%
- Camera40 / 100
- Posizione100 / 100
- Pulizia40 / 100
- Servizio80 / 100
- Colazione60 / 100
- Prezzo20 / 100
Dear Mr. Brélaz Maurice and Mrs. Chantal,
Thank you for describing your stay in our house. Too bad that we couldn't convince you so much. It is very important for us to find out what impressions our guests have in our house. We would be happy to hear your comments, because your satisfaction is very important to us! We would be happy if you visit us again in the future and wish you a good time until then!
Best regerds,
Your H-Hotels team,
Sergei Rosenberg - Online Reputation Manager
15.06.23
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