Recensione: H2 Hotel Wien Schönbrunn
Qui troverete le recensioni dei nostri ospiti sull'H2 Hotel Wien Schönbrunn in merito a camere, colazione, posizione, pulizia, percezione del prezzo, ristorante e servizio.
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Panoramica delle recensioni: ecco ciò che i nostri ospiti dicono dell' H2 Hotel Wien Schönbrunn
Valutazione complessiva di 476 recensioni
Dichiarazioni degli ospiti:
"Posizione ideale"
"Hotel moderno"
"Colazione super"
"Personale molto disponibile"
"Camere molto belle"
76%
Modern und man merkt das es neu gebaut/renoviert wurde. Aber hat noch viel Nachbesserungsbedarf.
- Camera60 / 100
- Pulizia80 / 100
- Posizione80 / 100
- Servizio80 / 100
- Prezzo80 / 100
- Wifi / WLAN100 / 100
- Colazione80 / 100
Lieber Gast,
wir möchten uns herzlich bei Ihnen für Ihre freundlichen Worte bedanken! Es ist uns eine Freude zu hören, dass Sie mit Ihrem Aufenthalt bei uns zufrieden waren. Ihre positive Rückmeldung motiviert uns dazu, unsere Servicequalität kontinuierlich zu verbessern. Wir freuen uns bereits jetzt darauf, Sie bei Ihrem nächsten Besuch wieder bei uns begrüßen zu dürfen.
Ihr Team von den H-Hotels
Stefanie Bergforth - Online Reputation Manager
12.08.24
60%
Unpleasant rude service at the reception. The offer included breakfast, they confirmed by email and during check-in that it would be there, in the morning it turned out that they had not prepared it and since then there has been no response to email. I definitely do not recommend.
- Camera100 / 100
- Pulizia100 / 100
- Posizione100 / 100
- Servizio20 / 100
- Prezzo20 / 100
- Colazione20 / 100
Dear Michal,
Thank you for letting us know what you liked and didn't like. We depend on the help of our guests to ensure a perfect stay, so we really appreciate your support. We are sorry to hear that we were not able to meet your expectations in every respect. We would like to take this opportunity to apologize for the careless behavior of the reception. Of course, this does not correspond to our standard and we will make our employees aware of this again and have a conversation with the department. We would also be very happy about another visit, where we would like to convince you 100%. I wish you all the best until then,
Your H-Hotels team,
Stefanie Bergforth - Online Reputation Manager
12.08.24
100%
Excellent,............
- Camera100 / 100
- Pulizia100 / 100
- Posizione100 / 100
- Servizio100 / 100
- Prezzo100 / 100
- Wifi / WLAN100 / 100
- Colazione100 / 100
Dear Samer,
Thank you for visiting our H2 in Vienna and rating it so perfectly. It is always nice to see that we were able to satisfy our guests in every aspect. We are happy if you have spent a nice time with us - hopefully you will do it again sometime. Until we meet again, we wish you all the best.
Your H-Hotels team
Stefanie Bergforth - Online Reputation Manager
12.08.24
100%
Posizione straordinaria, hotel comodo e colazione super
- Camera100 / 100
- Pulizia100 / 100
- Posizione100 / 100
- Servizio100 / 100
- Prezzo100 / 100
- Wifi / WLAN100 / 100
- Colazione100 / 100
Dear Guest,
Thank you very much for the excellent rating of our H2 Hotel. On behalf of our entire team, I would like to thank you for the time you have invested in the review. We are pleased that you had a pleasant stay in Vienna. Visit us again soon - we would be very happy.
Best regards,
Your H-Hotels team,
Stefanie Bergforth - Online Reputation Manager
12.08.24
94%
- Camera80 / 100
- Posizione100 / 100
- Pulizia100 / 100
- Servizio100 / 100
- Prezzo100 / 100
- Colazione100 / 100
- Ristorante80 / 100
Dear Guest,
It was a great pleasure for us to welcome you to our H2 in Vienna. It's great that everything went to your satisfaction and that you took the time to rate us. We hope to be able to welcome you back to Vienna soon and remain until then
With kind regards,
Your H-Hotels team,
Stefanie Bergforth - Online Reputation Manager
12.08.24
100%
Esperienza molto buona e da consigliare e sicuramente una soluzione logisticamente ottima sia per il turista sia per eventuali viaggi di affare (se occorre stare nel centro di Vienna)
- Camera100 / 100
- Pulizia100 / 100
- Posizione100 / 100
- Servizio100 / 100
- Prezzo100 / 100
- Wifi / WLAN100 / 100
- Colazione100 / 100
Dear Rocco,
Thank you for taking part in our survey and for giving us such a good rating for our H2 Hotel. It's great to see that everything went well for you. It is always a great pleasure for us when we can give our guests a pleasant time. We are pleased that you enjoyed your stay with us and hope to welcome you again soon in Vienna.
Your H-Hotels team
Stefanie Bergforth – Online Reputation Manager
12.08.24
90%
Das Hotel hat eine Top Lage und die Mitarbeitenden sind sehr freundlich und hilfsbereit
- Camera80 / 100
- Pulizia100 / 100
- Posizione100 / 100
- Servizio100 / 100
- Prezzo100 / 100
- Wifi / WLAN100 / 100
- Colazione60 / 100
Lieber Gast,
vielen Dank für Ihre lobenden Worte und Ihre positive Bewertung! Es ist schön zu hören, dass Sie eine angenehme Zeit bei uns hatten. Ihre Zufriedenheit ist für uns von größter Bedeutung, und wir werden auch weiterhin alles daransetzen, unseren Gästen einen unvergesslichen Aufenthalt zu bieten. Wir hoffen, Sie bald erneut in unserem Hotel begrüßen zu dürfen.
Ihr Team von den H-Hotels
Stefanie Bergforth - Online Reputation Manager
12.08.24
100%
Hotel nuovo e pulito, posizione fantastica con la stazione della metro e un supermercato a 2 passi, colazione soddisfacente, consigliatissimo
- Camera100 / 100
- Pulizia100 / 100
- Posizione100 / 100
- Servizio100 / 100
- Prezzo100 / 100
- Wifi / WLAN100 / 100
- Colazione100 / 100
Dear Vincenzo,
Thank you for visiting our H2 in Vienna and rating it so perfectly. It is always nice to see that we were able to satisfy our guests in every aspect. We are happy if you have spent a nice time with us - hopefully you will do it again sometime. Until we meet again, we wish you all the best.
Your H-Hotels team
Stefanie Bergforth - Online Reputation Manager
12.08.24
36%
Bad,no ac
- Camera20 / 100
- Posizione20 / 100
- Pulizia100 / 100
- Servizio20 / 100
- Prezzo20 / 100
Dear Guest,
Thank you for taking the time to write a review. We are very sorry that your stay was not perfect in all areas. We will continue to work on this so that you are completely satisfied next time and keep us in positive memory.
Warm regards from Vienna,
Your H-Hotels team
Stefanie Bergforth - Online Reputation Manager
12.08.24
96%
modern and with bold proposals
- Camera100 / 100
- Pulizia100 / 100
- Posizione100 / 100
- Servizio100 / 100
- Prezzo100 / 100
- Wifi / WLAN100 / 100
- Colazione80 / 100
Dear Guest,
Thank you for taking part in our survey and for giving us such a good rating for our H2 Hotel. It's great to see that everything went well for you. It is always a great pleasure for us when we can give our guests a pleasant time. We are pleased that you enjoyed your stay with us and hope to welcome you again soon in Vienna.
Your H-Hotels team
Stefanie Bergforth – Online Reputation Manager
11.08.24
96%
Izvanredno, moderno, savremeno.
- Camera100 / 100
- Pulizia100 / 100
- Posizione100 / 100
- Servizio100 / 100
- Prezzo100 / 100
- Wifi / WLAN100 / 100
- Colazione80 / 100
Dear Guest,
It was a great pleasure for us to welcome you to our H2 in Vienna. It's great that everything went to your satisfaction and that you took the time to rate us. We hope to be able to welcome you back to Vienna soon and remain until then
With kind regards,
Your H-Hotels team,
Stefanie Bergforth - Online Reputation Manager
11.08.24
70%
Brötchen und Rührei nicht empfehlenswert!
- Camera60 / 100
- Pulizia80 / 100
- Posizione100 / 100
- Servizio80 / 100
- Prezzo60 / 100
- Colazione40 / 100
Lieber Gast,
vielen Dank, dass Sie sich die Zeit für eine Bewertung genommen haben. Es tut uns sehr leid, dass Ihr Aufenthalt nicht in allen Bereichen perfekt war.
Bitte seien Sie versichert, dass die Qualität und Frische unserer Speisen für uns von größter Bedeutung sind. Wir führen tägliche Überprüfungen durch und halten die Ergebnisse schriftlich fest, um sicherzustellen, dass unsere Gäste stets hochwertige und schmackhafte Speisen genießen können.
Wir bedauern es aufrichtig, dass wir in diesem Fall Ihren Erwartungen nicht gerecht werden konnten, und wir werden Ihre Rückmeldung nutzen, um unsere kulinarischen Angebote weiter zu verbessern. Wir hoffen, dass Sie uns die Gelegenheit geben, Sie bei einem zukünftigen Besuch vollständig von der Qualität unserer Küche zu überzeugen.
Hieran werden wir weiter Arbeiten, damit Sie beim nächsten Mal rundum zufrieden sind und uns in positiver Erinnerung behalten.
Herzliche Grüße aus Wien,
Ihr Team von den H-Hotels
Stefanie Bergforth - Online Reputation Manager
11.08.24
91%
Das Frühstück ist gut. Die Zimmer sind sehr sauber und das Personal sehr freundlich und hilfbereit. Die U anbindung ist mega.
- Camera100 / 100
- Posizione100 / 100
- Pulizia100 / 100
- Servizio100 / 100
- Prezzo100 / 100
- Colazione80 / 100
- Bar60 / 100
Lieber Gast,
vielen Dank für Ihre freundlichen Worte! Es macht uns glücklich zu hören, dass Sie einen angenehmen Aufenthalt bei uns hatten. Ihre Zufriedenheit ist unser größtes Ziel, und wir werden auch weiterhin hart daran arbeiten, um unseren Gästen einen ausgezeichneten Service zu bieten. Wir freuen uns darauf, Sie bald wieder bei uns begrüßen zu dürfen!
Ihr Team von den H-Hotels
Stefanie Bergforth - Online Reputation Manager
11.08.24
96%
Good value for the money. Good location close to U4.
- Camera100 / 100
- Pulizia100 / 100
- Posizione100 / 100
- Servizio100 / 100
- Prezzo100 / 100
- Wifi / WLAN100 / 100
- Colazione80 / 100
Dear Guest,
Thank you very much for the excellent rating of our H2 Hotel. On behalf of our entire team, I would like to thank you for the time you have invested in the review. We are pleased that you had a pleasant stay in Vienna. Visit us again soon - we would be very happy.
Best regards,
Your H-Hotels team,
Stefanie Bergforth - Online Reputation Manager
11.08.24
53%
The shower was clogged. I've report it to the reception in the 3nd day (early morning) of my say. I stayed for 4 nights. Only after 3 reports (the last in writing) it was fixed on the last day (checkout day).
One of the rooms had a column going though it. It should be a STORAGE ROOM not a SLEEPING ROOM!
I've put the sign "do not disturb" in the room ONCE in may last day. Someone entered the room without my consent.
At the check-in 2 on-hold transactions were made on my debit card. At the check-out, one was collected but for mysterious reasons a second new transaction was made while keeping the initial one on-hold. This translated into a DOUBLE COLLECTION on my debit card, which I'm still waiting for the REFUND! CAN YOU HELP PLEASE? It's more than 560€. I NEED MY MONEY BACK!!!!
- Camera20 / 100
- Pulizia80 / 100
- Posizione80 / 100
- Servizio40 / 100
- Prezzo20 / 100
- Wifi / WLAN80 / 100
- Colazione80 / 100
Dear Jorge,
It is only through you that improvements can be made in our hotels, so we thank you very much for your feedback. We are sorry to hear about the amount. We did not charge you twice. We checked your Situation and the holding should be not on pending. Please contact your Credit Card Provider for further Information. If you need help, you can contact us directly. We hope that we will have the opportunity to inspire you again at some point and wish you a nice time until then.
With kind regards,
Your H-Hotels team
Stefanie Bergforth - Online Reputation Manager
11.08.24
93%
Wirklich ein sehr schönes und modernes Hotel, für den Preise Mega gut!
- Camera100 / 100
- Pulizia100 / 100
- Posizione80 / 100
- Servizio100 / 100
- Prezzo100 / 100
- Wifi / WLAN100 / 100
- Colazione80 / 100
Liebe Verena,
vielen Dank für Ihre lobenden Worte und Ihre positive Bewertung! Es ist schön zu hören, dass Sie eine angenehme Zeit bei uns hatten. Ihre Zufriedenheit ist für uns von größter Bedeutung, und wir werden auch weiterhin alles daransetzen, unseren Gästen einen unvergesslichen Aufenthalt zu bieten. Wir hoffen, Sie bald erneut in unserem Hotel begrüßen zu dürfen.
Ihr Team von den H-Hotels
Stefanie Bergforth - Online Reputation Manager
11.08.24
100%
Sehr gut
- Camera100 / 100
- Posizione100 / 100
- Pulizia100 / 100
- Servizio100 / 100
- Prezzo100 / 100
- Colazione100 / 100
Lieber Gast,
vielen Dank für Ihr super Feedback. Wir freuen uns sehr, dass Sie Ihren Aufenthalt bei uns im H2 Hotel genossen und sich bei uns rundum wohlgefühlt haben. Wir hoffen, Sie hatten eine angenehme Heimreise und kommen uns wieder einmal in Wien besuchen. Wir freuen uns schon auf Sie!
Ihr Team von den H-Hotels
Stefanie Bergforth - Online Reputation Manager
11.08.24
76%
- Camera80 / 100
- Posizione60 / 100
- Pulizia80 / 100
- Servizio80 / 100
- Prezzo80 / 100
- Colazione80 / 100
Lieber Gast,
wir bedanken uns für Ihre positive Bewertung über unser Hotel. Wir freuen uns sehr, dass Sie eine gute Zeit bei uns verbracht haben und hoffen, Sie bald wieder bei uns im schönen Wien begrüßen zu dürfen.
Ihr Team von den H-Hotels
Stefanie Bergforth - Online Reputation Manager
11.08.24
76%
Prima hotel waardeloze badkamer
- Camera80 / 100
- Pulizia60 / 100
- Posizione80 / 100
- Servizio80 / 100
- Prezzo80 / 100
- Wifi / WLAN80 / 100
- Colazione80 / 100
Dear Guest,
Thanks for your review. Nice that we could be your host in our H2 Hotel. We hope you had a pleasant stay. We look forward to seeing you again in beautiful Vienna so that we can fully convince you of us.
Your H-Hotels team
Stefanie Bergforth - Online Reputation Manager
11.08.24
96%
Sehr nette service personnel
- Camera100 / 100
- Pulizia80 / 100
- Posizione100 / 100
- Servizio100 / 100
- Prezzo100 / 100
- Wifi / WLAN100 / 100
- Colazione100 / 100
Lieber Gast,
vielen Dank für Ihre lobenden Worte und Ihre positive Bewertung! Es ist schön zu hören, dass Sie eine angenehme Zeit bei uns hatten. Ihre Zufriedenheit ist für uns von größter Bedeutung, und wir werden auch weiterhin alles daransetzen, unseren Gästen einen unvergesslichen Aufenthalt zu bieten. Wir hoffen, Sie bald erneut in unserem Hotel begrüßen zu dürfen.
Ihr Team von den H-Hotels
Stefanie Bergforth - Online Reputation Manager
10.08.24
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