Recensione: H+ Hotel Salzburg
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Panoramica delle recensioni: ecco ciò che i nostri ospiti dicono dell' H+ Hotel Salzburg
Valutazione complessiva di 1524 recensioni
Dichiarazioni degli ospiti:
"Posizione ottimale" hanno detto 690 ospiti
"Personale molto utile" hanno detto 661 ospiti
"Hotel eccellente" hanno detto 667 ospiti
"Camere molto belle" hanno detto 648 ospiti
"Colazione favolosa" hanno detto 374 ospiti
76%
- Prezzo60 / 100
- Camera80 / 100
- Posizione100 / 100
- Pulizia80 / 100
- Servizio60 / 100
- Wifi / WLAN80 / 100
Dear guest,
thank you very much for your great feedback. We are very pleased that you enjoyed your first stay with us at the H+ Hotel and that you felt comfortable with us. Even its not perfect. We hope you had a pleasant trip and will visit us many more times in Salzburg. We are looking forward to seeing you!
Your H-Hotels team
Stefanie Bergforth - Online Reputation Manager
10.08.23
72%
Ok
Good location
- Prezzo60 / 100
- Camera60 / 100
- Posizione100 / 100
- Pulizia60 / 100
- Servizio80 / 100
- Wifi / WLAN60 / 100
Dear guest,
thank you very much for your great feedback. We are very pleased that you enjoyed your first stay with us at the H+ Hotel and that you felt comfortable with us. Even you had some issues. We hope you had a pleasant trip and will visit us many more times in Salzburg. We are looking forward to seeing you!
Your H-Hotels team
Stefanie Bergforth - Online Reputation Manager
09.08.23
76%
Good
- Prezzo60 / 100
- Camera80 / 100
- Posizione80 / 100
- Pulizia80 / 100
- Servizio80 / 100
- Colazione80 / 100
- Wifi / WLAN20 / 100
Dear guest,
Thanks a lot for your review! It was nice to host you in our hotel and we are looking forward to a repetition!
Best regards,
Your H-Hotels Team,
Christina Dinklage – Online Reputation Manager
03.08.23
80%
Modern szoba, kényelmes ágy, meleg takaróval. Kedves személyzet, finom, bőséges reggeli. Zavaró a hangos, s szabályozhatatlan legkondi volt, s a rossz arcú, hangos, részeg emberek a hotel előtti téren.
- Prezzo80 / 100
- Camera60 / 100
- Posizione60 / 100
- Pulizia100 / 100
- Servizio100 / 100
- Colazione80 / 100
- Wifi / WLAN80 / 100
Dear guest,
Thank you for your time to rate and comment on your recent stay at our hotel. We regret that even though you overall enjoyed a pleasant time with us not all of our conveniences fully met your expectations. Please come back again someday and allow us to improve your impressions.
Best regards,
Your H-Hotels Team,
Christina Dinklage – Online Reputation Manager
22.07.23
72%
Your air conditioning is insufficient and I will think twice to book again in summer
- Prezzo60 / 100
- Camera60 / 100
- Posizione80 / 100
- Pulizia80 / 100
- Servizio80 / 100
- Wifi / WLAN80 / 100
Dear guest,
We would like to thank you for choosing our hotel for your recent stay in Salzburg and for leaving us kind feedback. How lovely to know that you enjoyed your time with us and appreciated most of our conveniences and we apologize for the mentioned inconveniences. Hopefully we can welcome you back again someday for an even more delightful abidance in great ambience.
Kind regards,
Your H-Hotels Team,
Christina Dinklage – Online Reputation Manager
15.07.23
64%
Uncomfortable. One of the check in employees made very uncomfortable comments about how they knew my room number, it was very weird. I also got locked in the stairwell and only was let out after I knocked on the door for 20 minutes at night. When I told the staff they might want to put up some clear signage not to enter the stairwell (which was open), the guy who I believe was the hotel manager told me the sign was obvious enough. Clearly not! I ran into someone else who also got stuck in the stairwell, this was quite scary.
- Prezzo60 / 100
- Camera60 / 100
- Posizione100 / 100
- Pulizia80 / 100
- Servizio20 / 100
- Wifi / WLAN40 / 100
Dear guest,
Thank you for taking the time to leave your honest review. We are sorry that we did not meet your expectations during your last stay and apologize for any dissatisfaction. Your comment about your experience is very important for us and we thank you for sharing your concerns with us. Statements such as yours help us to see how we can make improvements for the future.
Kind regards,
Your H-Hotels Team,
Christina Dinklage – Online Reputation Manager
15.07.23
76%
- Prezzo80 / 100
- Camera80 / 100
- Posizione80 / 100
- Pulizia100 / 100
- Servizio40 / 100
- Colazione80 / 100
- Wifi / WLAN40 / 100
Dear guest,
Thank you for your time to rate and comment on your recent stay at our hotel. We regret that even though you overall enjoyed a pleasant time with us not all of our services have fully met your expectations. Please accept our apologies. Our staff typically does a terrific job responding to our guests’ needs. Hopefully you will visit us again someday as would like to fully convince you of our general great hospitality in every aspect.
Best regards,
Your H-Hotels Team,
Christina Dinklage – Online Reputation Manager
14.07.23
64%
The value for money is poor. I've never seen a hotel without a refrigerator before. The room was so hot that I couldn't sleep well.
- Prezzo40 / 100
- Camera40 / 100
- Posizione100 / 100
- Pulizia80 / 100
- Servizio60 / 100
- Wifi / WLAN80 / 100
Dear guest,
Thank you for rating us. We are very sorry that we could not fulfill your expectations. We still hope you enjoyed your stay in overall. We look forward to welcoming you again.
Best regards,
Your H-Hotels Team
Sergej Rosenberg - Online Reputation Manager
12.07.23
70%
Overall good experience
- Prezzo60 / 100
- Camera60 / 100
- Posizione80 / 100
- Pulizia80 / 100
- Servizio60 / 100
- Colazione80 / 100
- Wifi / WLAN80 / 100
Dear Mr. Captain,
Thank you for your kind review. Good to see that you had a pleasant stay at our hotel. We would be pleased to welcome you again soon.
Best regards,
Your H-Hotels Team
Sergej Rosenberg - Online Reputation Manager
12.07.23
76%
- Prezzo60 / 100
- Camera60 / 100
- Posizione100 / 100
- Pulizia80 / 100
- Servizio100 / 100
- Colazione60 / 100
- Wifi / WLAN80 / 100
Lieber Daniel,
vielen Dank für Ihre Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen!
Sonnige Grüße aus Salzburg,
Ihr Team von den H-Hotels
Sergej Rosenberg - Online Reputation Manager
10.07.23
80%
Great - would be excellent value for money if AC working properly.
Overall, we appreciated staff service levels and friendliness and being so close to the Railway Station and will consider staying here again next time we visit Salzburg.
- Prezzo60 / 100
- Camera60 / 100
- Posizione100 / 100
- Pulizia80 / 100
- Servizio100 / 100
- Colazione80 / 100
Dear Derek,
Thank you for your positive review. We are thrilled that you enjoyed your stay with us so much and we take note of your comment on the air conditioning, for which we again formally apologize. Hopefully we can be your hosts in Salzburg again soon.
King regards,
Your H-Hotels team
Sergei Rosenberg - Online Reputation Manager
10.07.23
76%
noch viel Luft nach oben!
- Prezzo60 / 100
- Camera60 / 100
- Posizione100 / 100
- Pulizia100 / 100
- Servizio80 / 100
- Colazione60 / 100
- Wifi / WLAN60 / 100
Lieber Gast,
wir wissen Ihr Feedback zu schätzen, denn es bildet die Grundlage dafür, unseren Service stetig zu optimieren. Schade, dass Ihre Erwartungen nicht vollständig erfüllt wurden und wir entschuldigen uns in aller Form für die dadurch entstandenen Unannehmlichkeiten. Wir hätten uns aber auch gefreut, wenn Sie Ihre Anregungen und Hinweise direkt an der Hotel - Rezeption mitgeteilt hätten, um Ihre Kritikpunkte noch während Ihres Aufenthalts beilegen zu können. Unser Team steht allen unseren Gästen stets zur Verfügung, um einen rundum angenehmen Aufenthalt sicherzustellen.
Wir hoffen, dass wir noch einmal die Möglichkeit bekommen, Sie zu begeistern und wünschen Ihnen bis dahin eine schöne Zeit.
Mit herzlichen Grüßen,
Ihr Team von den H-Hotels,
Fabienne Lennert - Online Reputation Manager West
07.07.23
70%
- Prezzo20 / 100
- Camera60 / 100
- Posizione100 / 100
- Pulizia60 / 100
- Servizio100 / 100
- Colazione80 / 100
Lieber Gast,
vielen Dank für Ihren Besuch und, dass Sie sich die Zeit genommen haben, uns nach Ihrem Aufenthalt zu bewerten. Schade, dass wir Ihren Erwartungen nicht vollends entsprochen haben. Wir hoffen sehr, Sie dennoch wieder einmal bei uns im Haus begrüßen zu dürfen.
Mit freundlichen Grüßen,
Ihr Team von den H-Hotels,
Christina Dinklage - Online Reputation Manager
03.07.23
76%
- Prezzo60 / 100
- Camera80 / 100
- Posizione100 / 100
- Pulizia80 / 100
- Servizio60 / 100
Lieber Gast,
wir sagen Ihnen von Herzen DANKE SCHÖN für Ihren Besuch und Ihre freundliche Bewertung. Es wäre schön, Sie bald wieder bei uns willkommen heißen zu dürfen.
Herzliche Grüße,
Ihr Team von den H-Hotels
Christina Dinklage - Online Reputation Manager
30.06.23
76%
- Prezzo60 / 100
- Camera100 / 100
- Posizione20 / 100
- Pulizia100 / 100
- Servizio100 / 100
Dear Pat,
How nice that we were able to fulfill your wishes and ideas for the most part and that you had a pleasant time with us. Our team would be very happy to see you again soon. We wish you a safe journey.
Best regards,
Your H-Hotels team,
Christina Dinklage - Online Reputation Manager
25.06.23
70%
- Prezzo60 / 100
- Camera100 / 100
- Posizione20 / 100
- Pulizia80 / 100
- Servizio80 / 100
- Colazione80 / 100
Dear guest,
Thank you very much for the feedback regarding your stay in our H+ Hotel. Thank you for being our guest and we regret that we were not able to convince you of our value for money and our transport connections. We would be delighted to welcome you back.
Kind regards,
Your H-Hotels Team,
Christina Dinklage - Online Reputation Manager
22.06.23
80%
- Prezzo60 / 100
- Camera80 / 100
- Posizione100 / 100
- Pulizia80 / 100
- Servizio80 / 100
- Colazione80 / 100
Lieber Gast,
haben Sie vielen Dank für Ihre prima Bewertung. Schön, dass Ihnen unser H+ Hotel Salzburg gut gefallen hat. Gerne wären wir erneut Ihr Gastgeber und wünschen Ihnen bis dahin eine schöne Zeit.
Herzliche Grüße und nur das Beste,
Ihr Team von den H-Hotels,
Christina Dinklage - Online Reputation Manager
22.06.23
68%
The hotel violates the rights of its guests by closing the air conditioning on a daily basis from 12 midnight to the morning without giving reasons or warning. When asking for help, they tell you that they cannot help. This is something surprising that I have not seen in any hotel in the world.
- Prezzo60 / 100
- Camera80 / 100
- Posizione60 / 100
- Pulizia80 / 100
- Servizio60 / 100
Dear guest,
We are sorry to hear that your expectations were not met, as our guest experience is our most valued asset. We are always looking to improve the guest experience, so we will be sure to look into the issues you mentioned. On behalf of our entire team, we wish you happy travels ahead.
Best regards,
Your H-Hotels Team,
Christina Dinklage – Online Reputation Manager
21.06.23
80%
- Prezzo80 / 100
- Camera80 / 100
- Posizione80 / 100
- Pulizia80 / 100
- Servizio80 / 100
- Colazione80 / 100
Dear Tatiane,
Thanks for staying with us. We greatly value your feedback. It was a pleasure to host you and we look forward to welcoming you again.
Sincerely,
Your H-Hotels Team,
Christina Dinklage – Online Reputation Manager
15.06.23
66%
Not good at all. As I said, the air conditioning was not working throughout our stay so it was difficult to sleep.
- Prezzo40 / 100
- Camera40 / 100
- Posizione80 / 100
- Pulizia80 / 100
- Servizio100 / 100
- Colazione60 / 100
Dear guest,
Thanks a lot for your kind feedback. Good to hear that you overall enjoyed your stay with us. Although we apologize for the mentioned discomfort you had regarding the temperature in your room. We would be delighted to welcome you back soon and convince you of our high-level standard.
Best regards,
Your H-Hotels Team,
Christina Dinklage – Online Reputation Manager
12.06.23
Il nostro Indice di Customer Satisfaction
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