Recensione: H2 Hotel Budapest
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Valutazione complessiva di 1986 recensioni
Dichiarazioni degli ospiti:
„Personale molto cordiale” hanno detto 802 ospiti
„Camere molto piacevoli” hanno detto 805 ospiti
„Colazione molto ricca” hanno detto 679 ospiti
„Posizione ideale” hanno detto 816 ospiti
„Prezzo perfetto” hanno detto 801 ospiti
63%
Overall experience was OK, but not great. Rooms are bad isolated, you hear everything from the hall to the inside of the room. The policy of the hotel is bad, first they did not accept EUR as payment which on the end is OK, but to not let me in the room to leave the luggage there and go to the city to exchange money as normal people was not OK. So we had to search at afternoon in the crowded city for exchange offices and wait there for like 30-45min to exchange the money and walk again 15min to the hotel. The deposit was told to be freezed on credit card of amount of ca. 26€, but on the end they took it from my credit card even thought iasked receptinost twice. Still did not receive the money back from the hotel for the deposit. The waitresses were not cleaning the tables on breakfast and there were no knives at 10:00 am, and only 3 plates were left clean.
- Camera80 / 100
- Pulizia80 / 100
- Servizio60 / 100
- Collegamenti di trasporto60 / 100
- Prezzo60 / 100
- Colazione40 / 100
- Wifi / WLAN80 / 100
Dear Guest,
We deeply regret that we couldn't win you with the modern comfort and guest oriented service our H2 Hotel generally is appreciated for. Please believe that the satisfaction of all guests is our highest priority and that we work hard each day to meet our standard. Therefore we are sad not to have reached your expectations of a pleasant stay in every way and we are sorry for mentioned inconveniences. As a matter of course we will discuss your meaningful feedback internally to find solutions for improvements. Hopefully you will give us another opportunity to change your point of view during a future abidance with us.
Sincerely,
Your H-Hotels Team,
Thea Neumann - Online Reputation Manager
06.01.24
96%
Sehr gute Lage, sehr sauberes nettes Hotel. Ich komme gerne wieder!
- Camera100 / 100
- Pulizia100 / 100
- Servizio100 / 100
- Collegamenti di trasporto100 / 100
- Prezzo100 / 100
- Colazione80 / 100
- Wifi / WLAN100 / 100
Lieber Gast,
schön, dass Sie bei uns waren und sich die Zeit nahmen, eine solch tolle Bewertung abzugeben. Es war uns eine Freude, Ihren Wünschen, sowie Vorstellungen entsprochen zu haben und wir wären begeistert, schon bald wieder einmal Ihr Gastgeber sein zu dürfen.
Winterliche Grüße,
Ihr Team von den H-Hotels,
Thea Neumann - Online Reputation Manager
06.01.24
100%
Uživali smo cijelo vrijeme! Hotel je nadmašio naša očekivanja i vjerujem da ćemo opet doći!!!
- Camera100 / 100
- Pulizia100 / 100
- Servizio100 / 100
- Collegamenti di trasporto100 / 100
- Prezzo100 / 100
- Colazione100 / 100
- Ristorante100 / 100
- Wifi / WLAN80 / 100
Dear Anamarija,
We are grateful for your fantastic rating and more than happy about your positive impressions. It was our pleasure to have satisfied your expectations and we couldn't be happier about the fact that our daily efforts made your abidance delightful. Please recommend us to your friends and come back soon for another wonderful stay in Budapest.
Kind regards,
Your H-Hotels Team,
Thea Neumann - Online Reputation Manager
06.01.24
83%
Soggiorno piacevolissimo e confortevole; posizione dell'hotel ottima per il raggiungimento di tutti i siti di attrazione turistica. Personale gentile, buona l'accoglienza. Camera spaziosa, calda, pulita e silenziosa; alla nostra richiesta di un doppio cuscino per dormire siamo stati subito accontentati dalla signora addetta al servizio. Per il bagno, invece, mancavano sapone e shampoo ed alla nostra richiesta al personale di servizio ci è stato rifornito il contenitore nel box doccia mentre è rimasto vuoto per tutta la settimana il contenitore del sapone per le mani sopra il lavandino per cui abbiamo dovuto provvedere con prodotti nostri. Suggerirei una maggiore attenzione a questi dettagli e, secondo le mie preferenze aggiungerei: una colazione piu' ricca e variegata nei Prodotti Dolci, una cassaforte, un bollitore ed un frigo bar in camera.
- Camera80 / 100
- Pulizia80 / 100
- Servizio80 / 100
- Collegamenti di trasporto100 / 100
- Prezzo80 / 100
- Colazione80 / 100
- Wifi / WLAN100 / 100
Dear Paolo,
Thank you for posting a good review of your recent stay at our hotel. We are happy that you overall enjoyed your time with us and we would be pleased to welcome you back again someday to fully convince you of our excellent hospitality.
Best regards,
Your H-Hotels Team,
Thea Neumann - Online Reputation Manager
06.01.24
60%
Soggiorno sufficiente, molto comodo per visitare la città. Peccato per la colazione mediocre ma soprattutto per la pulizia dei tavoli della colazione. Devono essere puliti ogni volta che qualcuno si alza
- Camera60 / 100
- Pulizia60 / 100
- Servizio60 / 100
- Collegamenti di trasporto80 / 100
- Prezzo60 / 100
- Colazione40 / 100
- Wifi / WLAN80 / 100
Dear Chiara,
Thank you for taking the time to review your experiences at the H2 Hotel Budapest. With regrets we must realize that your impressions didn’t fully meet your expectations of a pleasant stay and we would like to express our sincerest apologies for the mentioned inconveniences. We strive to provide excellent service for every customer and therefore we appreciate your meaningful feedback to find equal solutions for improvements. Please rest assured that we are taking the appropriate measures with our entire team to address the problems and prevent future occurrence. It is our hope that you will give us the opportunity to better serve you during your future stay.
Sincerely,
Your H-Hotels Team,
Thea Neumann - Online Reputation Manager
06.01.24
85%
Overall, the experience was great
- Camera100 / 100
- Pulizia100 / 100
- Servizio80 / 100
- Collegamenti di trasporto100 / 100
- Prezzo80 / 100
- Colazione60 / 100
- Ristorante80 / 100
- Wifi / WLAN60 / 100
Dear Guest,
Thanks a lot for choosing our hotel for your recent and pleasant stay. We are happy that your positive impressions prevailed which made you leave us such a great rating and we hope to welcome you back again soon for another comfortable abidance in nice atmosphere.
Sincerely,
Your H-Hotels Team,
Thea Neumann - Online Reputation Manager
05.01.24
71%
Discreto
- Camera80 / 100
- Pulizia60 / 100
- Servizio80 / 100
- Collegamenti di trasporto100 / 100
- Prezzo60 / 100
- Colazione60 / 100
- Ristorante60 / 100
- Wifi / WLAN100 / 100
Dear Stefano,
Thanks for choosing our modern city hotel for your recent trip to Budapest and for giving us a good rating. We are glad that your abidance was pleasant and associated with mostly positive impressions. We would be delighted to fully convince you of our high quality level during your next stay and hope to meet again someday.
Sincerely,
Your H-Hotels Team,
Thea Neumann - Online Reputation Manager
04.01.24
100%
- Camera100 / 100
- Pulizia100 / 100
- Servizio100 / 100
- Colazione100 / 100
- Posizione100 / 100
- Prezzo100 / 100
- Wifi / WLAN100 / 100
Dear Ylenia,
Thanks a million for giving your recent stay at our H2 Hotel such a fabulous rating. We are more than happy that you acknowledged our conveniences and excellent service features just as much as our warm hospitality. Please come back again soon and enjoy another delightful abidance with us.
Sincerely,
Your H-Hotels Team,
Thea Neumann - Online Reputation Manager
04.01.24
100%
- Camera100 / 100
- Pulizia100 / 100
- Servizio100 / 100
- Colazione100 / 100
- Posizione100 / 100
- Prezzo100 / 100
- Wifi / WLAN100 / 100
Dear Guest,
Many thanks for sharing your amazing rating. How lovely to know that you gained such fantastic impressions while staying at our modern hotel. Please recommend us to your friends and come back soon to experience our warm hospitality as well as great service once again.
Kind regards,
Your H-Hotels Team,
Thea Neumann - Online Reputation Manager
04.01.24
63%
We had very noisy neighbors and this was mostly throughout the entire stay. This is not the hotel fault however i believe the walls are not very well sound insulated and sounds from rooms and corridors are easily heard. Another thing was that the room had 4 bunk beds. This was not something I was looking for and when i booked it said 4 beds for 4 people. It did not mention bunk beds so i assumed a double bed and 2 single or 4 single beds but not bunk beds. Also the bunkbeds are very unsafe especially for children, they can easily fall from the sides or end.
- Camera40 / 100
- Pulizia80 / 100
- Servizio60 / 100
- Collegamenti di trasporto80 / 100
- Prezzo60 / 100
- Colazione60 / 100
- Wifi / WLAN80 / 100
Dear Guest,
We appreciate your meaningful feedback which reflects the experiences of your recent abidance with us. Regarding to your 63% rating we are glad that your positive impressions prevailed which made your stay overall enjoyable although specified inconveniences clouded your impressions. Please accept our apologies for the mentioned discomfort and be assured that we take your review very serious. As a matter of course we will discuss your concerns and suggestions with our heads of department to find solutions for improvements. Next time we would like to change your point of view and hope for another opportunity to be your host.
Best regards,
Your H-Hotels Team,
Thea Neumann - Online Reputation Manager
04.01.24
90%
Superbe !!!! Super staff !!!
- Camera100 / 100
- Pulizia100 / 100
- Servizio100 / 100
- Collegamenti di trasporto60 / 100
- Prezzo80 / 100
- Colazione100 / 100
- Wifi / WLAN100 / 100
Dear Guest,
Thanks a lot for giving your recent stay at our hotel a super rating. We are happy that you enjoyed a pleasant time with us and experienced high comfort as well as an attentive service. Please come back again someday and allow us to enable your abidance just as or even more delightful.
Sincerely,
Your H-Hotels Team,
Thea Neumann - Online Reputation Manager
04.01.24
93%
-
- Camera80 / 100
- Pulizia100 / 100
- Servizio100 / 100
- Collegamenti di trasporto100 / 100
- Prezzo100 / 100
- Colazione80 / 100
- Wifi / WLAN100 / 100
Dear Aleks,
We are happy that you had a pleasant stay at our modern hotel and we would like to thank you for your great rating. Please come back again soon and allow us to enable your future abidance just as enjoyable.
Sincerely,
Your H-Hotels Team,
Thea Neumann - Online Reputation Manager
04.01.24
73%
Breakfast was the same every day and not a lot of choices for vegetarians. There were not any slippers and tea/coffee in the room. On the other hand, hotel has a good location and room was extremely cleaned.
- Camera60 / 100
- Pulizia100 / 100
- Servizio80 / 100
- Collegamenti di trasporto80 / 100
- Prezzo60 / 100
- Colazione60 / 100
- Wifi / WLAN80 / 100
Dear Guest,
Thank you for your efforts to review the experiences of your recent stay at our hotel. We regret that not everything met your expectations but regarding to your 73% rating we are glad that your positive impressions prevailed and that your abidance was overall enjoyable. Please accept our apologies for mentioned inconveniences though and rest assured that we will discuss your meaningful feedback internally to find solutions for improvements. Your future visit we would like to enable more comfortable and hope to meet again someday.
Best regards,
Your H-Hotels Team,
Thea Neumann - Online Reputation Manager
04.01.24
100%
Ottimo , rilassante , ottima posizione
- Camera100 / 100
- Pulizia100 / 100
- Servizio100 / 100
- Collegamenti di trasporto100 / 100
- Prezzo100 / 100
- Colazione100 / 100
- Wifi / WLAN100 / 100
Dear Guest,
We are grateful for your brilliant rating which is confirming the delightful impressions of your recent stay at our Hotel. How lovely to know that you had such a pleasant time with us. Please recommend us to your friends and come back again someday for another wonderful abidance in nice ambience as well as convenient location.
Best regards,
Your H-Hotels Team,
Thea Neumann - Online Reputation Manager
03.01.24
73%
Good
- Camera80 / 100
- Pulizia80 / 100
- Servizio80 / 100
- Collegamenti di trasporto80 / 100
- Prezzo60 / 100
- Colazione60 / 100
- Wifi / WLAN80 / 100
Dear Guest,
Good to know that you overall enjoyed staying at our Hotel. We are thankful for your positive rating and with our modern ambience as well as personalized service we would be happy to welcome you back again someday for an even more comfortable abidance.
Best regards,
Your H-Hotels Team,
Thea Neumann - Online Reputation Manager
03.01.24
85%
- Camera80 / 100
- Pulizia100 / 100
- Servizio100 / 100
- Colazione40 / 100
- Ristorante100 / 100
- Posizione100 / 100
- Prezzo80 / 100
- Wifi / WLAN100 / 100
Dear Irma,
Thank you for choosing our hotel for your recent trip and for giving us a good rating. It shows that our daily efforts were appreciated which made your stay overall enjoyable. Next time we would like to fully convince you of our great advantages and hope to welcome you back again soon.
Best regards,
Your H-Hotels Team,
Thea Neumann - Online Reputation Manager
02.01.24
83%
- Camera100 / 100
- Pulizia60 / 100
- Servizio100 / 100
- Colazione80 / 100
- Posizione80 / 100
- Prezzo80 / 100
- Wifi / WLAN100 / 100
Dear Guest,
We are thankful for your good rating and glad that you enjoyed a pleasant time at our hotel. During your next stay we would like to fully convince you of our great advantages and hope to meet again someday.
Best regards,
Your H-Hotels Team,
Thea Neumann - Online Reputation Manager
02.01.24
32%
- Camera20 / 100
- Pulizia40 / 100
- Servizio20 / 100
- Posizione60 / 100
- Prezzo20 / 100
- Wifi / WLAN60 / 100
Dear Guest,
Thank you for your time to rate on your recent stay at our hotel. What a pity that we couldn't fully convince you of our great modern comfort and service features our H2 Hotel generally is appreciated for. To help improving ourselves we would have liked to know more detailed what we can do in your opinion to enhance our quality level. The satisfaction of our guests is our highest priority and an extensive feedback important for us to aspire accordingly improvements. Hopefully you will give us another opportunity to convince you of our high quality level and excellent hospitality during a future visit.
Best regards,
Your H-Hotels Team,
Thea Neumann - Online Reputation Manager
01.01.24
83%
Sehr gepflegtes Hotel Preis Leistung stimmt
- Camera100 / 100
- Pulizia80 / 100
- Servizio60 / 100
- Collegamenti di trasporto80 / 100
- Prezzo80 / 100
- Colazione100 / 100
- Wifi / WLAN100 / 100
Lieber Gast,
wir danken Ihnen für Ihre gute Bewertung und freuen uns, dass der moderne Komfort, sowie die Annehmlichkeiten unseres Hauses, insgesamt gefallen haben. Hoffentlich dürfen wir Sie eines Tages erneut in unserem Hause willkommen heißen, um Ihre Eindrücke auch noch zu verbessern.
Beste Grüße,
Ihr Team von den H-Hotels,
Thea Neumann- Online Reputation Manager
01.01.24
100%
Excellent!
- Camera100 / 100
- Pulizia100 / 100
- Servizio100 / 100
- Collegamenti di trasporto100 / 100
- Prezzo100 / 100
- Colazione100 / 100
- Ristorante100 / 100
- Wifi / WLAN100 / 100
Dear Petra,
We are happy about your amazing rating and very thankful for sharing it. How lovely to know that our modern comfort as well as warm hospitality met your expectations and made your abidance delightful. Please recommend us to your friends and come back soon for another memorable stay.
Kind regards,
Your H-Hotels Team,
Thea Neumann - Online Reputation Manager
01.01.24
Il nostro Indice di Customer Satisfaction
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