Recensione: H2 Hotel Budapest
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Valutazione complessiva di 1720 recensioni
Dichiarazioni degli ospiti:
„Personale molto cordiale” hanno detto 802 ospiti
„Camere molto piacevoli” hanno detto 805 ospiti
„Colazione molto ricca” hanno detto 679 ospiti
„Posizione ideale” hanno detto 816 ospiti
„Prezzo perfetto” hanno detto 801 ospiti
23%
Terrible as indicated by my previous comment
- Camera20 / 100
- Pulizia40 / 100
- Servizio20 / 100
- Collegamenti di trasporto20 / 100
- Prezzo20 / 100
- Colazione20 / 100
- Wifi / WLAN60 / 100
Dear Guest,
We deeply regret that your stay with us wasn't as pleasant as you would have expected. Please accept our apologies for the mentioned inconveniences and be assured that we do our very best each day to meet the quality level of our hotel. The satisfaction of each guest is our highest priority and as a matter of course we will discuss your meaningful feedback internally. Hopefully you will give us one more opportunity to change your point of view and win you with our great advantages during a future visit.
Sincerely,
Your H-Hotels Team,
Thea Neumann - Online Reputation Manager
20.06.24
60%
recently stayed at H2 Hotel Budapest for 5 nights and had a mixed experience. While the hotel excelled in several areas, there were significant issues that ultimately left me disappointed.
**Negatives:**
1. **Sleeping Experience:** Despite having never experienced back pain or complained about bed quality in hotels before, my sleeping experience here was terrible. I woke up every night after just three hours of sleep with severe back pain. Even after requesting a mattress change, the situation did not improve. This significantly affected my overall comfort and rest during the trip.
2. **Security Issue:** On the last day of my stay, I returned to find that housekeeping had left my room door wide open for several hours after cleaning. All my belongings were left unprotected. When I reported this to the reception, they assured me they would look into it but didn't even ask for my room number, indicating a lack of genuine concern for the issue.
**Positives:**
1. **Cleanliness:** The hotel maintained a high standard of cleanliness throughout my stay. The room and common areas were spotless, which I greatly appreciated.
2. **Location:** The hotel's location is fantastic, situated in the heart of Budapest, making it convenient to explore the city's attractions.
3. **Breakfast:** The breakfast offerings were varied and delicious, providing a great start to each day. The quality and freshness of the food were commendable.
While H2 Hotel Budapest has its strengths, the poor sleeping experience and the security lapse significantly impacted my stay. I hope the hotel addresses these issues to improve the overall guest experience.
- Camera20 / 100
- Pulizia100 / 100
- Servizio20 / 100
- Collegamenti di trasporto60 / 100
- Prezzo60 / 100
- Colazione100 / 100
- Wifi / WLAN60 / 100
Dear Tal,
Thank you for your efforts to review the experiences of your recent stay at our hotel. We regret that not everything met your expectations but regarding to your 60% rating we are glad that your positive impressions prevailed and that your abidance was overall enjoyable. Please accept our apologies for mentioned inconveniences though and rest assured that we will discuss your meaningful feedback internally to find solutions for improvements. Your future visit we would like to enable more comfortable and hope to meet again someday.
Best regards,
Your H-Hotels Team,
Thea Neumann - Online Reputation Manager
20.06.24
33%
Not friendly staff. Wanted money for early check in eve though room was ready. Room dirty in all corner and in bathroom. Breakfast ordinary and boring. Only positive to say was great location
- Camera40 / 100
- Pulizia20 / 100
- Servizio20 / 100
- Collegamenti di trasporto40 / 100
- Prezzo40 / 100
- Colazione40 / 100
- Wifi / WLAN40 / 100
Dear Anne,
Thank you for your recent abidance at our hotel. We are sad to see that there were aspects regarding to our colleagues that had fallen short of your expectations and our common norm. Please be assured that bearish or impolite behavior certainly doesn't match our general standard and that our entire team usually is appreciated for their kindness. Therefore we take your meaningful feedback very serious and will be passing it along to our department manager for his consideration. We kindly ask you to accept our apologies for the occurred inconveniences and we do sincerely hope that these unsightly experiences do not deter you from staying with us again in the future as we would like to change your mind.
Best regards,
Your team from the H-Hotels,
Thea Neumann - Online Reputation Manager
20.06.24
83%
Perfect, very clean and spacious rooms however thr breakfast could have more variety
- Camera100 / 100
- Pulizia100 / 100
- Servizio100 / 100
- Collegamenti di trasporto60 / 100
- Prezzo100 / 100
- Colazione40 / 100
- Wifi / WLAN100 / 100
Dear Vanessa,
Thank you for your time to rate on your overall pleasant abidance at our hotel. We are glad that your positive impressions prevailed and we look forward to enable your future visit even more enjoyable.
Best regards,
Your H-Hotels Team,
Thea Neumann - Online Reputation Manager
19.06.24
100%
Super
- Camera100 / 100
- Pulizia100 / 100
- Servizio100 / 100
- Collegamenti di trasporto100 / 100
- Prezzo100 / 100
- Colazione100 / 100
- Wifi / WLAN100 / 100
Lieber Gast,
herzlichen Dank für die fantastische Bewertung, resultierend aus Ihren positiven Aufenthaltserfahrungen. Wir sind begeistert, dass Sie sich bei uns rundum wohl fühlten und unsere Annehmlichkeiten wertschätzten. Hoffentlich dürfen wir zukünftig erneut Ihr Gastgeber sein, um Ihnen eine weitere wunderbare Zeit zu ermöglichen.
Beste Grüße,
Ihr Team von den H-Hotels,
Thea Neumann - Online Reputation Manager
19.06.24
86%
Experiencia satisfactoria. Un poco costoso para lo que se recibí. Localización perfecta.
- Camera80 / 100
- Pulizia100 / 100
- Servizio80 / 100
- Collegamenti di trasporto100 / 100
- Prezzo80 / 100
- Colazione80 / 100
- Wifi / WLAN100 / 100
Dear Ian,
Many thanks for giving your recent stay a super rating which confirms your appreciation for our service features and comfort. It was our pleasure to have met your idea of feel-good atmosphere in almost every aspect and we look forward to enable your next abidance just as or even more pleasant.
Sincerely,
Your H-Hotels Team,
Thea Neumann - Online Reputation Manager
19.06.24
86%
Nice, modern hotel in an amazing location - close to everything (within walking distance)!
A nice and clean room with drinkable tap water - which is very convenient.
Nice breakfast with great coffee and nice staff.
I missed a safe in the room.
The shower inside the room is a bit challenging if you are not travelling with your partner, but we managed. still worth the nice stay
- Camera80 / 100
- Pulizia100 / 100
- Servizio80 / 100
- Collegamenti di trasporto80 / 100
- Prezzo100 / 100
- Colazione80 / 100
- Wifi / WLAN100 / 100
Dear Ety,
great 87%. We are happy that you had a pleasant stay with us and we would be delighted to welcome you back again someday for another enjoyable abidance.
Kind regards,
Your H-Hotels Team,
Thea Neumann - Online Reputation Manager
18.06.24
80%
Very good location and nice service from reception staff. Overall a good experience, but as described some amenities, a safety box and a minibar would have been Nice.
- Camera60 / 100
- Pulizia100 / 100
- Servizio80 / 100
- Collegamenti di trasporto100 / 100
- Prezzo80 / 100
- Colazione60 / 100
- Wifi / WLAN80 / 100
Dear Guest,
We are glad that the overall positive impressions of your recent stay made you leave us a good rating. Nice to know that we have managed to reach your expectation of a pleasant abidance in most ways and with our great hospitality we look forward to enable your future visit even more enjoyable.
Best regards,
Your H-Hotels Team,
Thea Neumann - Online Reputation Manager
18.06.24
76%
.
- Camera60 / 100
- Pulizia80 / 100
- Servizio80 / 100
- Collegamenti di trasporto80 / 100
- Prezzo80 / 100
- Colazione80 / 100
- Wifi / WLAN80 / 100
Dear Guest,
We are thankful for your good rating and glad to know that you overall enjoyed a pleasant time at our hotel. Hopefully we can welcome you back again someday to fully convince you of our excellent service and warm hospitality.
Best regards,
Your H-Hotels Team,
Thea Neumann - Online Reputation Manager
18.06.24
86%
Hotel muy bien situado, limpio y staff muy amable.
La habitación un poco pequeña y el desayuno mejorable, quizá porqué en España estoy acostumbrado a otro tipo de buffets
- Camera80 / 100
- Pulizia100 / 100
- Servizio100 / 100
- Collegamenti di trasporto100 / 100
- Prezzo80 / 100
- Colazione60 / 100
- Wifi / WLAN100 / 100
Dear Carlos,
We are happy that you had a pleasant stay at our modern hotel and we would like to thank you for your great rating. Please come back again soon and allow us to enable your future abidance just as enjoyable.
Sincerely,
Your H-Hotels Team,
Thea Neumann - Online Reputation Manager
17.06.24
96%
Excelente
- Camera100 / 100
- Pulizia100 / 100
- Servizio100 / 100
- Collegamenti di trasporto100 / 100
- Prezzo100 / 100
- Colazione80 / 100
- Wifi / WLAN100 / 100
Dear Guest,
We are delighted about your brilliant rating as it confirms that your abidance at our hotel was pleasant and our conveniences highly appreciated. Please come back soon and let us enable your next stay just as memorable.
Warm regards,
Your H-Hotels Team,
Thea Neumann - Online Reputation Manager
17.06.24
73%
Posizione fantastica, comodo il garage anche se il posto per la moto costa come quello di un’auto. Servizi adeguati anche se su Secret Escape viene reclamizzato come un 4 stelle mentre l’insegna dice 3 stelle.
- Camera80 / 100
- Pulizia80 / 100
- Servizio80 / 100
- Collegamenti di trasporto80 / 100
- Prezzo60 / 100
- Colazione60 / 100
- Wifi / WLAN80 / 100
Dear Andrea,
Thank you for your efforts to rate on your recent stay at our Hotel. Good to know that you enjoyed an overall pleasant time with us in nice atmosphere and central location. We hope to welcome you back again someday as we would like to convince you of our great standards in every aspect.
Kind regards,
Your H-Hotels Team,
Thea Neumann - Online Reputation Manager
17.06.24
83%
The hotel was super situated
- Camera80 / 100
- Pulizia80 / 100
- Servizio80 / 100
- Collegamenti di trasporto80 / 100
- Prezzo80 / 100
- Colazione100 / 100
- Wifi / WLAN100 / 100
Dear Marianne,
Thank you for choosing our hotel for your recent trip and for giving us a good rating. It shows that our daily efforts were appreciated which made your stay overall enjoyable. Next time we would like to fully convince you of our great advantages and hope to welcome you back again soon.
Best regards,
Your H-Hotels Team,
Thea Neumann - Online Reputation Manager
17.06.24
73%
Buono
- Camera80 / 100
- Pulizia60 / 100
- Servizio80 / 100
- Collegamenti di trasporto80 / 100
- Prezzo60 / 100
- Colazione80 / 100
- Wifi / WLAN80 / 100
Dear Guest,
Thank you for your efforts to rate on your recent stay at our Hotel. Good to know that you enjoyed an overall pleasant time with us in nice atmosphere. We hope to welcome you back again someday as we would like to convince you of our great standards in every aspect.
Kind regards,
Your H-Hotels Team,
Thea Neumann - Online Reputation Manager
17.06.24
100%
So glad I found this hotel! Everyone greeted you with a smile on their face, rooms were great, the cleaning was superb, and the location was also great. Will definitely come back :)
- Camera100 / 100
- Pulizia100 / 100
- Servizio100 / 100
- Collegamenti di trasporto100 / 100
- Prezzo100 / 100
- Colazione100 / 100
- Wifi / WLAN100 / 100
Dear Sarah,
We are couldn't be happier about your awesome rating and we are very thankful for sharing it with us as well as our future guests. How lovely to know that you gained such positive impressions while staying at our comfortable and modern designed hotel. Please visit us again someday and re-experience our great hospitality.
Sincerely,
Your H-Hotels Team,
Thea Neumann - Online Reputation Manager
17.06.24
93%
Gostei muito do Hotel. No entanto, sugeria que colocassem uma chaleira no quarto ao dispor dos hóspedes e que colocassem também um pequeno frigobar para tornar a nossa experiência ainda melhor.
- Camera80 / 100
- Pulizia100 / 100
- Servizio100 / 100
- Collegamenti di trasporto100 / 100
- Prezzo80 / 100
- Colazione100 / 100
- Wifi / WLAN100 / 100
Dear Guest,
Thanks a lot for choosing our hotel for your recent and pleasant stay in Budapest. We are happy that your positive impressions prevailed which made you leave us such a great rating and we hope to welcome you back again soon for another comfortable abidance in nice atmosphere.
Sincerely,
Your H-Hotels Team,
Thea Neumann - Online Reputation Manager
16.06.24
93%
Buena ubicación y un buen desayuno. Únicamente mejoraría las almohadas de las habitaciones eran muy finas.
- Camera100 / 100
- Pulizia100 / 100
- Servizio100 / 100
- Collegamenti di trasporto80 / 100
- Prezzo100 / 100
- Colazione80 / 100
- Wifi / WLAN100 / 100
Dear Juan Carlos,
Many thanks for having stayed at our hotel and for sharing a super review. We are happy that you acknowledged our guest oriented service and most of our amenities which made your abidance enjoyable. Hopefully we will meet again soon.
Best regards,
Your H-Hotels Team,
Thea Neumann - Online Reputation Manager
16.06.24
96%
Excellent
- Camera100 / 100
- Pulizia100 / 100
- Servizio100 / 100
- Collegamenti di trasporto100 / 100
- Prezzo100 / 100
- Colazione80 / 100
- Wifi / WLAN100 / 100
Dear Guest,
We couldn't be happier about the fact that you had such a pleasant stay with us and we would like to thank you for your awesome rating which confirms your consistently positive impressions. Hopefully we will meet again soon as we look forward to enable your future visit just as enjoyable.
Best regards,
Your H-Hotels Team,
Thea Neumann - Online Reputation Manager
16.06.24
100%
ottima accoglienza
- Camera100 / 100
- Pulizia100 / 100
- Servizio100 / 100
- Collegamenti di trasporto100 / 100
- Prezzo100 / 100
- Colazione100 / 100
- Wifi / WLAN100 / 100
Dear Antonio,
Many thanks for choosing our hotel for your recent trip. Regarding to your amazing rating we are delighted that you enjoyed a very pleasant time with us and experienced an attentive service throughout. Please come back soon for another memorable abidance in warm atmosphere.
Best regards,
Your H-Hotels Team,
Thea Neumann - Online Reputation Manager
16.06.24
63%
It was ok
- Camera80 / 100
- Pulizia80 / 100
- Servizio60 / 100
- Collegamenti di trasporto60 / 100
- Prezzo60 / 100
- Colazione40 / 100
- Wifi / WLAN60 / 100
Dear Klaus,
We appreciate your meaningful feedback which reflects the experiences of your recent abidance with us. Regarding to your 63% rating we are glad that your positive impressions prevailed which made your stay overall enjoyable although specified inconveniences clouded your impressions. Please accept our apologies for the mentioned discomfort and be assured that we take your review very serious. As a matter of course we will discuss your concerns and suggestions with our heads of department to find solutions for improvements. Next time we would like to change your point of view and hope for another opportunity to be your host.
Best regards,
Your H-Hotels Team,
Thea Neumann - Online Reputation Manager
16.06.24
Il nostro Indice di Customer Satisfaction
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