Recensione: H2 Hotel Budapest
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Panoramica delle recensioni: ecco ciò che i nostri ospiti dicono dell' H2 Hotel Budapest
Valutazione complessiva di 2004 recensioni
Dichiarazioni degli ospiti:
„Personale molto cordiale” hanno detto 802 ospiti
„Camere molto piacevoli” hanno detto 805 ospiti
„Colazione molto ricca” hanno detto 679 ospiti
„Posizione ideale” hanno detto 816 ospiti
„Prezzo perfetto” hanno detto 801 ospiti
62%
Laz, da je parking vkljicen v ceno nam je pokvarila obisk. Ob izhodu (po dnevu in pol) smo placali 50€ za garazo, ceprav pise na bookingu, da je “privat parlking” in nam nihce ob prihodu tega ni rekel. Zajtrk katastrofa, drugo pa vse tipi top.
- Camera100 / 100
- Pulizia100 / 100
- Servizio40 / 100
- Colazione20 / 100
- Ristorante40 / 100
- Posizione100 / 100
- Prezzo40 / 100
Dear guest,
Thank you for taking the time to give us your honest feedback. We are very sorry to hear that there was a misunderstanding regarding the parking fees and that the breakfast did not meet your expectations. We understand that this negatively affected your stay and we sincerely apologize for the inconvenience.
However, we are pleased that you were satisfied with the room and the location. We take your feedback very seriously and will discuss it internally to make improvements.
We would be delighted if you would give us another chance in the future to convince you of our service.
Kind regards,
Your H-Hotels Team
Sergej Rosenberg - Online Reputation Manager
06.02.25
80%
A great Hotel on a perfect place
- Camera80 / 100
- Pulizia80 / 100
- Servizio80 / 100
- Colazione80 / 100
- Wifi / WLAN80 / 100
- Posizione80 / 100
- Prezzo80 / 100
Dear Mai,
Thank you for your great feedback! We are very pleased that you enjoyed your stay in our hotel and that you appreciated our location and service. Your evaluation of the rooms, cleanliness and breakfast shows us that we are on the right track to offer guests a pleasant stay.
We are particularly pleased that you found the location to be perfect and that the hotel is in such beautiful surroundings. We hope that you had many pleasant experiences nearby!
It would be a pleasure for us to welcome you again on your next stay. Thank you also for your recommendation!
Kind regards,
Your H-Hotels Team
Sergej Rosenberg - Online Reputation Manager
03.02.25
71%
Overall I enjoyed my stay at this hotel
- Camera20 / 100
- Pulizia20 / 100
- Servizio100 / 100
- Colazione100 / 100
- Ristorante100 / 100
- Wifi / WLAN100 / 100
- Posizione100 / 100
- Prezzo60 / 100
Dear Nataliia,
Thank you for staying at our modern hotel and for reviewing your experiences. We are glad that you overall enjoyed your time with us although to our regrets you did not like the endowment of your room. Due to the fact that we are a low budget hotel we hope for your understanding that we don't offer room service or other amenities you would expect from a 4* or 5* hotel. However, we apologize for the deficient tidiness as it certainly isn’t part of our norm quality level and usual neatness. Please rest assured that we will consult our head of department to ensure that impeccable cleanliness is given at all times. Hopefully you will give us another opportunity to prove our excellent hospitality during a future visit.
Kind regards,
Your team from the H-Hotels
Linda Prutz - Online Reputation Manager
29.01.25
80%
- Camera80 / 100
- Pulizia80 / 100
- Servizio80 / 100
- Colazione60 / 100
- Posizione100 / 100
- Prezzo80 / 100
- Wifi / WLAN80 / 100
Dear Spaccamelone,
We are glad to know that your stay at our modern city hotel was overall enjoyable and we would like to thank you for your efforts to rate on it. Please allow us to fully convince you of our great quality level as well as excellent hospitality and visit us again someday.
Best regards,
Your team from the H-Hotels
Linda Prutz - Online Reputation Manager
11.01.25
73%
Overall a good stay. Apart from one lady at the front desk the staff were friendly. I did arrive early and check in was not until 3pm which was fine. The guy at reception was lovely. I was working so sat at reception, 30 minutes before check in I asked if the room was ready which it was but the lady abruptly asked if I had a reservation and came across as quite rude but would have been nice to have been told the room was ready instead of having me sitting there for hours
- Camera60 / 100
- Pulizia80 / 100
- Servizio60 / 100
- Colazione60 / 100
- Wifi / WLAN100 / 100
- Posizione100 / 100
- Prezzo80 / 100
Dear Simone,
Thank you for your recent stay and kind feedback which we have read attentively. Good to know that apart from the mentioned inconveniences you enjoyed a pleasant and delightful time with us. Please accept our apologies for your uncomely experiences with one of our colleagues from the reception who has fallen short of your prospects and our usual norm. We deeply regret the described circumstances, and it is our need to let you know that inattentive or impolite behavior is a very uncommon case at our H2 Hotel as our entire team generally is very much appreciated. During your future visit we would like to change your point of view and convince you of our excellent hospitality in every way. Until then we remain with best regards,
Your team from the H-Hotels
Linda Prutz - Online Reputation Manager
11.01.25
80%
Bad breakfast, nice and clean room
- Camera100 / 100
- Pulizia100 / 100
- Servizio80 / 100
- Collegamenti di trasporto100 / 100
- Prezzo80 / 100
- Colazione20 / 100
- Wifi / WLAN100 / 100
Dear guest,
Thank you for staying at our hotel and for bringing your experiences to our attention. We are grateful for your good 80% rating and glad to know that you had a pleasant time with us. However we regret that our otherwise popular breakfast wasn't to your full satisfaction. To help improving our quality and selection we would have liked to know what we can do in your opinion to make it more enjoyable. Hopefully you will give us another opportunity to be your host and enhance your impressions.
Best regards,
Your team from the H-Hotels
Linda Prutz - Online Reputation Manager
08.01.25
62%
- Camera80 / 100
- Pulizia80 / 100
- Servizio60 / 100
- Colazione40 / 100
- Ristorante40 / 100
- Posizione100 / 100
- Prezzo40 / 100
- Wifi / WLAN80 / 100
Dear Guest,
Thank you very much for reviewing our hotel and helping us with our continuous development.
We are sorry that we couldn't fully meet your expectations in some areas. In particular, we would like to know what we can improve regarding service, breakfast and the value for money, to better meet your expectations. Your opinion is very important to us, and we would like to use it as a foundation to continuously improve our service. Please don't hesitate to share any further details or suggestions – we look forward to your feedback!
Sincerely,
Your H-Hotels Team,
Anika Müller - Online Reputation Manager
31.12.24
70%
- Camera80 / 100
- Pulizia80 / 100
- Servizio100 / 100
- Ristorante40 / 100
- Posizione40 / 100
- Prezzo80 / 100
- Wifi / WLAN60 / 100
Dear Edoard,
Thank you for staying at our H2 Hotel and for rating it. We are sorry that you did not like it 100%. We hope you still had a great time in Budapest.
Best regards,
Your H-Hotels Team
Nicole Krötz – Online Reputation Manager
29.12.24
76%
- Camera100 / 100
- Pulizia80 / 100
- Servizio80 / 100
- Colazione60 / 100
- Posizione60 / 100
- Prezzo80 / 100
- Wifi / WLAN80 / 100
Lieber Gast,
vielen Dank, dass Sie unser H2 Hotel in Budapest besucht und Ihren Aufenthalt noch vor Ort bewertet haben. Es tut uns leid, dass nicht alles zu Ihrer Zufriedenheit war. Wir werden weitere daran arbeiten, damit zukünftig alles perfekt ist. In der Hoffnung, Sie alle erneut in Budapest empfangen zu dürfen, verbleiben wir
mit freundlichen Grüßen,
Ihr Team von den H-Hotels
Nicole Krötz
29.12.24
70%
Good only the breakfast
- Camera100 / 100
- Pulizia80 / 100
- Servizio80 / 100
- Colazione40 / 100
- Posizione60 / 100
- Prezzo60 / 100
- Wifi / WLAN100 / 100
Dear Guest,
Thank you for your feedback! We’re glad to hear that you were satisfied with your H2 Hotel Budapest. At the same time, we sincerely regret that our breakfast did not meet your expectations. Your feedback is invaluable to us, and we will share your concerns regarding the breakfast quality with our team to ensure improvements are made. We hope to welcome you again in the future and provide you with a stay that exceeds your expectations. If you have any additional suggestions or requests, please don’t hesitate to let us know!
Sincerely,
Your H-Hotels Team,
Anika Müller - Online Reputation Manager
25.12.24
68%
- Camera60 / 100
- Pulizia60 / 100
- Servizio60 / 100
- Posizione100 / 100
- Prezzo60 / 100
- Wifi / WLAN100 / 100
Lieber Gast,
für Ihren Aufenthalt und die Zeit, welche Sie sich für Ihre Bewertung nahmen, möchten wir uns bei Ihnen bedanken. Bezugnehmend auf Ihre vergebenen 68% sind wir froh, dass Ihre positiven Eindrücke überwogen und Sie sich insgesamt bei uns wohl gefühlt haben. Schade nur, dass wir Sie nicht vollständig vom Qualitätsniveau unseres modernen Hauses überzeugen konnten und von Ihnen keine weiteren Hinweise hierfür bekamen. Während Ihres nächsten Aufenthaltes möchten wir Ihnen daher gern beweisen, dass Sie sich bei uns im H2 Hotel Budapest rundum wohl fühlen können und hoffen auf ein Wiedersehen.
Mit besten Grüßen,
Ihr Team von den H-Hotels,
Thea Neumann- Online Reputation Manager
11.12.24
70%
- Camera60 / 100
- Pulizia80 / 100
- Servizio80 / 100
- Colazione40 / 100
- Posizione60 / 100
- Prezzo100 / 100
- Wifi / WLAN100 / 100
Dear Guest,
wir sind froh, dass Sie sich in unserem Hause insgesamt wohl fühlten und danken Ihnen, uns hinsichtlich Ihrer Erfahrungen gut bewertet zu haben. Um Sie von unserem hohen Standard in allen Bereichen zu überzeugen, hoffen wir auf ein baldiges Wiedersehen.
Beste Grüße,
Ihr Team von den H-Hotels,
Thea Neumann- Online Reputation Manager
07.12.24
66%
- Camera60 / 100
- Pulizia40 / 100
- Servizio80 / 100
- Colazione80 / 100
- Posizione80 / 100
- Prezzo60 / 100
- Wifi / WLAN80 / 100
Lieber Norbert,
vielen Dank für die gute Bewertung Ihres Aufenthaltes in unserem Hause. Wie schön, dass die meisten unserer Annehmlichkeiten überzeugen konnten und Sie sich bei uns wohl fühlten. Damit wir Sie vollständig von unseren tollen Vorzügen überzeugen können, hoffen wir auf ein Wiedersehen.
Beste Grüße,
Ihr Team von den H-Hotels,
Thea Neumann- Online Reputation Manager
27.11.24
68%
- Camera80 / 100
- Pulizia80 / 100
- Servizio60 / 100
- Posizione60 / 100
- Prezzo60 / 100
- Wifi / WLAN20 / 100
Dear Guest,
We are glad that the overall positive impressions of your recent stay made you leave us a good rating. Nice to know that we have managed to reach your expectation of a pleasant abidance in most ways and with our great hospitality we look forward to enable your future visit even more enjoyable.
Best regards,
Your H-Hotels Team,
Thea Neumann - Online Reputation Manager
05.11.24
80%
We havent tried it
- Camera100 / 100
- Pulizia100 / 100
- Servizio80 / 100
- Colazione40 / 100
- Posizione80 / 100
- Prezzo80 / 100
- Wifi / WLAN80 / 100
Dear No,
Thank you for the great review of our hotel! We are glad that you enjoyed your stay.Nevertheless, we are very sorry that we could not completely inspire you.
Your suggestion about our Breakfast for which we thank you, we have listed and like to address this in the next planning.
We hope to welcome you back soon and provide you with a better experience.
Warm regards,
Your H-Hotels Team,
Fabienne Lennert - Online Reputation Manager West
22.10.24
63%
- Camera40 / 100
- Pulizia40 / 100
- Servizio80 / 100
- Colazione80 / 100
- Posizione60 / 100
- Prezzo80 / 100
- Wifi / WLAN80 / 100
Lieber Gast,
wir bedanken uns vielmals für Ihre Mühe, unser H2 Hotel noch direkt vor Ort zu bewerten. Gleichzeitig tut es uns sehr leid zu lesen, dass Ihnen Ihr Zimmer nicht gefallen hat und es bei der Sauberkeit im Bad Grund zur Beanstandung gegeben hat. Dass sollte natürlich nicht passieren und wird umgehen mit unserem Team besprochen. Dass wir Ihr Feedback ernst nehmen, sollten Sie unbedingt bei Ihrem nächsten Budapest - Besuch kontrollieren ;) Wir hoffen auf eine zweite Chance, Sie bei uns zu empfangen und wünschen Ihnen bis dahin alles Gute.
Herzliche Grüße,
Ihr Team von den H-Hotels
Nicole Krötz - Online Reputation Manager
22.10.24
66%
Unfreundlich.
- Camera80 / 100
- Pulizia60 / 100
- Servizio20 / 100
- Colazione100 / 100
- Posizione80 / 100
- Prezzo60 / 100
- Wifi / WLAN80 / 100
Liebe Linda,
wir danken Ihnen für Ihren Aufenthalt, sowie für Ihre Mühe, ein konstruktives Feedback abzugeben, denn dieses bildet die Grundlage für unsere internen Optimierungsprozesse. Mit Bedauern müssen wir feststellen, dass Ihre Erwartungen an unser Team, in Bezug auf gastorientiertes und freundliches Serviceverhalten, nicht erfüllt wurden. Hierfür möchten wir uns aufrichtig entschuldigen, denn dies entspricht keinesfalls unserem Standard und Anspruch an uns selbst. Mit unserer herzlichen Gastfreundschaft konnten wir stets punkten, daher bedauern wir Ihre Anmerkungen um so mehr und werden umgehend ein klärendes Gespräch mit unseren Kollegen führen. Hoffentlich geben Sie uns eine zweite Chance Ihre Meinung zu ändern und besuchen uns eines Tages erneut.
Mit besten Grüßen,
Ihr Team von den H-Hotels,
Thea Neumann - Online Reputation Manager
17.10.24
65%
Battre service, battre bemotande och mer engagerad personal i frukostmatsalen. Receptionspersonalen var mycket trevliga och hjalpsamma
- Camera80 / 100
- Pulizia80 / 100
- Servizio40 / 100
- Collegamenti di trasporto80 / 100
- Prezzo80 / 100
- Colazione60 / 100
- Ristorante40 / 100
- Wifi / WLAN80 / 100
Dear Guest,
Thank you for rating on your recent stay at our H2 Hotel. We are glad that most of our conveniences met your expectations and made your abidance overall enjoyable. It is our objective though to please our guest’s prospects to the fullest and we are sorry not to have managed to reach yours in every aspect. Therefore we hope for another opportunity to be your host and improve your impressions.
Sincerely,
Your H-Hotels Team,
Thea Neumann - Online Reputation Manager
13.10.24
73%
I would say its okay, room was clean breakfast was good. Altough i think the room must have a fridge and a closet.
- Camera40 / 100
- Pulizia100 / 100
- Servizio80 / 100
- Colazione100 / 100
- Posizione60 / 100
- Prezzo60 / 100
- Wifi / WLAN80 / 100
Dear Afeef,
Thank you for posting a good review of your recent stay. We are glad that you overall enjoyed your time with us and appreciated most of our conveniences. Please come back soon and allow us to even improve your impressions.
Kind regards,
Your H-Hotels Team,
Thea Neumann - Online Reputation Manager
30.09.24
66%
Slow check in
- Camera60 / 100
- Pulizia60 / 100
- Servizio40 / 100
- Collegamenti di trasporto80 / 100
- Prezzo60 / 100
- Colazione100 / 100
- Wifi / WLAN80 / 100
Dear Guest,
Thanks a lot for rating on your recent abidance at our H2 Hotel. We are glad that our daily efforts and most of our conveniences were appreciated which made your stay pleasant overall. Hopefully we can welcome you back again someday and fully convince you of our high level standard as well as excellent hospitality.
Best regards,
Your H-Hotels Team,
Thea Neumann - Online Reputation Manager
24.09.24
Il nostro Indice di Customer Satisfaction
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